Business Profile

Consumer Finance Companies

Lendmark Financial Services

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Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

280 total complaints in the last 3 years.
106 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in response to a letter from Lendmark Financial Services dated 08/24/2023, received on 08/28/23.This correspondence from Lendmark Financial Services indicates a denial of a $2000 consumer loan request.However, I made no such request, neither of Lendmark Financial Services nor of any other agency, and a quick review of the past 12 months' of complaints submitted on the BBB site reflects at least SIX similar complaints!The letter indicates that the denial was based on information you obtained from Equifax regarding my creditworthiness.Both the supposed request for credit/loan, along with the hard inquiry you conducted, was completed without my ever having asked for same, or providing permission for you to complete this process.I sent a formal response to the listed, local Lendmark Financial Services office, and am submitting a formal complaint, here, asking for the following remediation from you:Immediately remove my name and contact information from your database;Immediately request that any hard inquiry be removed from Equifax and/or my Credit Report; and,Do not ever run another credit/loan request on me without my expressed, written request that such be completed.
Business Response
Date: 08/30/2023
Dear *****************************:

Lendmark Financial Services {"Lendmark") has reviewed your letter and submits this
letter in response.
Lendmark has completed an investigation into your dispute and has submitted a request to Equifax to delete the inquiry. Please note that the CRA's are separate entities from Lendmark and Lendmark does not control the amount of time it may take for them to process this request. If 30 days has passed since you received this letter and your credit report does not reflect this change, we ask that you contact us in writing at the address provided below in order to investigate.
We trust that this addresses your concerns.
Loan Administration Department
Initial Complaint
Date:08/25/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Lendmark financial, I do not have a contract with ************************ they did not provide me with the original contract per request.
Business Response
Date: 08/28/2023
Dear ***********************,
Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. Currently we are unable to locate an application/account matching the information provided. If you would like us to further investigate your complaint, please provide documentation sent to you from Lendmark, account number, and/or an application number.
Please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,
*************************
Chief Risk Officer
Customer Answer
Date: 08/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not give this company authorization to access my credit report for any reason.
Business Response
Date: 08/21/2023
Dear ***************************,
Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. Currently we are unable to locate an application/account matching the information provided. If you would like us to further investigate your complaint, please provide documentation sent to you from Lendmark, account number, and/or an application number. Please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,
*************************
Chief Risk Officer
Customer Answer
Date: 08/21/2023
I did not give this company authorization to view my credit report.
Business Response
Date: 08/21/2023
Dear ***************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. Currently we are unable to locate an application/account matching the information provided. If you would like us to further investigate your complaint, please provide documentation sent to you from Lendmark, account number, and/or an application number. Please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.

***************************************

Sincerely,

*************************
Chief Risk Officer
Customer Answer
Date: 08/21/2023

Complaint: 20490414

I am rejecting this response because:

You checked/viewed my Equifax credit report without my consent or authorization on July 6, 2022.
Sincerely,

***************************
Business Response
Date: 08/22/2023
Dear ***************************,
Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. Currently we are unable to locate an application/account matching the information provided. If you would like us to further investigate your complaint, please provide documentation sent to you from Lendmark, account number, and/or an application number.
Please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,
*************************
Chief Risk Officer
Initial Complaint
Date:08/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable to any debt to Lendmark Financial Services. Lendmark Financial Services is currently violating my consumer rights under the ***** I have documents that my auto loan was satisfied in full by **************************** on November 22, 2017 in the amount of $8230.90. After the account was satisfied in full, without my knowledge Lendmark Financial added additional fees and expenses. I had full coverage insurance with ******************** and Nationwide honored our contact and paid the lender for the total loss incurred. Nationwide submitted a payoff demand and paid that demand in full. Contact ***************** Associate ********************* Phone ************ Furthermore Lendmark Financial has ignored numerouse claims by myself to investigate and update this information to reflect accurate on my credit report causing me much hardship. The difference in an auto loan paid as agreed to an auto loan listed as a Charge-off is great. It has caused my credit score to remain in a poor state no matter what I do. I will enclose two separate credit report pages , one from Experian and one from Equifax showing that different information is being reported to different credit agencies. I am looking for assistance to correct this information. Thank you for your time
Business Response
Date: 08/11/2023
Dear ***************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

We have reviewed your account with ******************, which was charged off on September 25, 2018, and subsequently sold to Plaza Services. Lendmark is no longer the owner of this debt. You should contact Plaza Services for information regarding the account. You may reach Plaza Services at ************.

A charged off account is considered a delinquent occurrence and can remain on your credit report for 7 to 10 years from the first date of default. With that being stated, we can confirm the information reporting to the credit reporting agencies regarding your account is accurate and under The Fair Credit Reporting Act Lendmark are obligated to accurately report this information.

We trust this resolves the complaint brought forth.
Sincerely,
*************************
Chief Risk Officer
Initial Complaint
Date:08/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has pulled my report multiple times without my knowledge. I did not inquire or seek any assistance from them. Thus, the inquiries should be remove immediately in accordance to the **** Credit Repair Law.LENDMARKFI 08/25/2022
Business Response
Date: 08/16/2023
Dear ***************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
Lendmark has completed an investigation into your dispute and has submitted a request to Equifax to delete the inquiry. Please note that the CRAs are separate entities from Lendmark and Lendmark does not control the amount of time it may take for them to process this request. If 30 days has passed since you received this letter and your credit report does not reflect this change, we ask that you contact us in writing at the address provided below in order to investigate.
Lendmark Financial Services, LLC
Loan Administration Department
*******************************************************************************;
We trust that this addresses your concerns.
*************************
Chief Risk Officer
Initial Complaint
Date:08/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a complaint against Lendmark financial last year against Lendmark and they came back with a settlement. The agreement was to pay 3 months and I would get my title back and they would remove the original balance from my credit. After 3 payments that never happened. I tried contacting them, ***** specifically and he said he couldnt discuss anything via email. I work business hours and I could not get ahold of him. He gave me an alternate phone number and the manager that answered said he did not know why ***** gave his number out. I have yet to get answers since October 2022. I cant login, Ive called and emailed with no contact. I have no bills or anything from them via email and I never signed the contract. This has been unprofessional since the day I was threatened by an office manager last year. I need my title to sell my car to buy a new one. I am a single parent who needs a reliable car and I need my credit to be updated as they promised. I would like this debt to be canceled and the balance to be removed. I am beyond exhausted doing business with Lendmark financial.
Business Response
Date: 08/09/2023
Dear *****************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

Around June 2022, there was an agreement made between you and Lendmark, whereas you would repay the total amount due by making an initial payment in the amount of $ ****** to Lendmark on or before June 24, 2022, and upon Lendmarks receipt of said initial payment,
Lendmark shall dismiss without prejudice the collection actions. Accordingly, after you would have made three consecutive payments, we were going to bring your account current. You made one payment, then missed all subsequent payments. We have tried to contact you by phone on multiple occasions to no avail. We also sent you out a settlement agreement to sign and return to us that we never received back.

Please contact Central Operations - Recovery Manager, *********************** at ************ as soon as possible to discuss further payment options as soon as possible.

We trust this resolves the complaint brought forth.
Sincerely,
*************************
Chief risk Officer
Customer Answer
Date: 08/09/2023

Complaint: 20420831

I am rejecting this response because: I did make 3 payments and tried contacting ***** multiple times for months and no returned emails no calls, no paper mail nothing. Clearly you do not have you information correct and according to my bank statement I made 3 payments. After those payments were made I tried to contact and login somewhere to change payment methods but no help or response was ever offered. It has been a year. Please help me to resolve this matter so I can purchase a safe dependable car for my child and myself. I need my title as promised.

Sincerely,

*****************************
Business Response
Date: 08/10/2023
Dear *****************************,

Please contact Central Operations - Recovery Manager, *********************** at ************ as soon as possible to discuss further payment options.
Sincerely,
*************************
Chief risk Officer
Initial Complaint
Date:08/01/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filed a complaint against this predatory stalker company before to no avail. They said they would remove my name from their abusive list and they are still sending me letters in the mail pertaining to applying for a loan. I have a fundamental right to reject any crooked and circumspect correspondence from this fraudulent company. I want the mail to stop. Expeditiously.
Business Response
Date: 08/03/2023
Dear *****************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

Sometime around July 11, 2023, you made the request to be removed from all Lendmark solicitations and your request was processed however solicitations for the month of July had already been processed and unable to be retracted. Please allow at least 30 days from the time the request was submitted for all solicitations to cease.

We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************
Sincerely,
*************************
Chief Risk Officer
Initial Complaint
Date:07/31/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid off my motorcycle loan on 7/21/23 with a direct deposit payment. Per the state DMV website the lender is required to immediately release the lien to PennDOT when it is paid off and they will send the title out the next day. Lendmark is beating around the **** with me and telling me they will not release the title until 8/4/23 because of some policy they have, but this policy goes directly against what the state website says.
Business Response
Date: 08/04/2023
Dear ***********************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

We received your payoff payment via ACH using your bank account information on July 21, 2023. Lendmark has a minimum hold policy of 10 days for this payment to ensure that it cleared prior to releasing title and no later than 15 days after payment has been received. Lendmark does not consider the loan paid until funds have been received and cleared. The lien on your title should be released no later than August 7, 2023, which is within Lendmarks policy.

We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,

*************************
Chief Risk Officer
Customer Answer
Date: 08/04/2023

Complaint: 20398971

I am rejecting this response because: So why does the *** website say that you have to immediately release it. Last time I checked policy is not above the law. And on the phone your company said it would be released by Friday the 4th, now youre telling me the 7th. The 4th is already later than what I think is fair.

Sincerely,

***********************
Business Response
Date: 08/04/2023
Dear ***********************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

We received your payoff payment via ACH using your bank account information on July 21, 2023. Lendmark has a minimum hold policy of 10 days for this payment to ensure that it cleared prior to releasing title and no later than 15 days after payment has been received. Lendmark does not consider the loan paid until funds have been received and cleared. The lien on your title should be released no later than August 7, 2023, which is within Lendmarks policy.

We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,

*************************
Chief Risk Officer
Initial Complaint
Date:07/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entered by BBB staff LO Consumer states she received a statement saying no payments were due until January ****. The payments are on auto pay. She called them and advised them that they are taking $200.00 out of her account monthly but the statements do not reflect the payments or the balance owed. She spoke with them yesterday and they told her she owes $1300.00 and the bill will be paid off in December 2023. She asked for a manager but she was told the manager was in a meeting so she was unable to speak to them. She asked for something in writing showing all of this but they have not sent her anything.
Business Response
Date: 08/09/2023
Dear *******************,

Lendmark Financial Services,LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

You were contacted by ************************ Branch Manager, who explained the details of your account to you.Additionally, a copy of your loan agreement and pay history have been mailed to you.

We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.

***************************************

Sincerely,

*************************
Chief Risk Officer
Initial Complaint
Date:07/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a title loan with them in Dec 2018 for 5k, refinanced a few months later for 1k, making my total loan through them 6k. Fast-forward to July 2023, my car was wrecked and my insurance deemed it a total loss, got a payoff amount and my balance was still $6,084!! From Dec 2018 until now, I have paid them a total of $12,277!! How can I have this high of a balance?! Come to find out, they added these bogus "insurances" to my loan. This was done without my consent or knowledge!! The more research I do, I find out there are MANY lawsuits, some class action, for this very reason! "Insurance packing" is what it's called!!! Since my loan has been opened for 5 yrs, I've already paid the whole premium and there's "nothing they can do" to take these bogus packages off and refund me the $2018, which I was told was the total cost of this insurance! I would have NEVER signed up for these, as I have these through my employer!! For a short time in Feb 2021-May2021, I was unemployed. When I contacted them to let them know this, they NEVER told me I had this "IUI" insurance, which is unemployment insurance, so I know for certain these are bogus! If I had been paying for these, I should have been able to quit paying my monthly payment during the time I was unemployed, but was told I still had to make my payments!! Why wouldn't they have advised me then, that I had this insurance?? Because I never contested to them in the first place!! I talked to some district manager and he said there was nothing I could do, and that they will give the title over after they receive the $5k check from my insurance. Of course they will accept that!! But I'll still be on the hook for a little over 1k! This company is a scam and preys on people and their tactics are totally unethical and I plan to join a class action lawsuit. I will not EVER do business with these people again and I'm for darn sure not going to fatten their pockets anymore than I have been!! I don't know how they sleep at night!!
Business Response
Date: 08/09/2023
Dear *************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.

On December 26, 2018, you obtained a personal installment loan which included the purchase of optional involuntary unemployment insurance (***). You made a request to cancel the *** on July 19, 2023, at which time our branch cancelled the insurance and credited your account with a partial refund for the remaining term of the policy. After reviewing your account in connection with this complaint, we believe that you should have been advised by our branch to file a claim against your *** policy while you were unemployed between February 2021 and May 2021. While we are not certain whether the insurance company would have paid the claim at that time, we have decided to refund to you the full amount of the premium ($1347.37)and the associated interest ($1555.31) collected on that amount. The refund will be applied as a credit to your account.

We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************
Sincerely,
*************************
Chief Risk Officer
Customer Answer
Date: 08/14/2023

Complaint: 20358946

I am rejecting this response because:
I have called several times since receiving this response and the ******** that you advised was going to be credited, still has not been and nobody has been able to help because they're not authorized to do so. I also was told at the very beginning of this dispute that I would not be charged any interest or late fees for July and August payments. This should have stopped the moment I opened this dispute more than a month ago. I have been trying to get this paid off and the balance at the beginning of July when I disputed this, minus the credits you mentioned I would be receiving, should be what I'm working with. Not today's payoff amount. Who can I talk to to get the rest of the ******** credited, along with my late fees and interest from early July? So I can finally put this behind me. No one has been able to help over the phone. My payoff as of this moment is $4,768.31. based off the credits I'm supposed to be receiving, my payoff should be right about the ***** to 3k **** please, who can help?

Sincerely,

*************************
Business Response
Date: 08/15/2023
Dear *************************,
The full amount of the premium ($1347.37)and the associated interest ($1555.31) collected on that amount have been credited to your account. Additionally, the branch manager will be in contact to discuss current account status.

We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************
Sincerely,
*************************
Chief Risk Officer

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Lendmark Financial Services is NOT a BBB Accredited Business.