Business Profile

Consumer Finance Companies

Lendmark Financial Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

279 total complaints in the last 3 years.
105 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an alert that a loan from Lendmark Financial Services was added to my credit report. I do not recognize this loan and believe it is fraudulent. The address for the loan is listed as ***************************************************************. I have never even lived in *******. I am currently working with the local police to get an official police report so I can dispute the loan. I am extremely frustrated that there were not better security checks in place to prevent this loan from being opened in the first place. This is simply unacceptable.
Business Response
Date: 05/26/2023
Dear *********************,

Lendmark Financial Services,LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

If you believe you are a victim of identity theft, please provide:

?        A completed affidavit of fraud (will be mailed to customer);
?        A completed police report that includes the account number in the claim; and
?        A copy of the customers government issued identification document such as a drivers license or state issued ID.

Once all three documents above are completed and collected, please mail a copy of each to Lendmark Financial Services, ********************** *****************************************************************.

Should you have any further questions, please do not hesitate to contact Lendmark in writing at the address provided herein.

Sincerely,

***************************, SVP
Compliance Department

Customer Answer
Date: 05/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like Lendmark Financial to send me the affidavit of fraud mentioned in their response.

Sincerely,

*********************
Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This car was paid off about a month ago. Notably, after I paid it off, they sent me a balance bill, claiming I owed more. No way to verify this, so I paid it. This was over a month ago now. Meanwhile, I had sold it to a bona fide purchaser. The poor guy logically wants title. Have called Lendmark a number of times. No resolution. No title has arrived.
Business Response
Date: 05/22/2023
Dear ******* De *******,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

Complaint Issue #1: This car was paid off about a month ago. Notably, after I paid it off, they sent me a balance bill, claiming I owed more. No way to verify this, so I paid it. This was over a month ago now. Meanwhile, I had sold it to a bona fide purchaser. The poor guy logically wants title. Have called Lendmark a number of times. No resolution. No title has arrived.

***************** La Flor we received your payoff payment via telephone using your bank account information on April 26,2023. Lendmark has a minimum hold policy of 10 days for this payment to ensure that it cleared prior to releasing title and no later than 15 days after payment has been received. The lien on your title was released on May 12, 2023 which is within Lendmarks policy. Once Lendmark notified ******** ******** of ***** Vehicles the lien has been satisfied the State prints and mails a paper title to the vehicle owner, or a third party designated by the lienholder. If you dont receive your title by May 23, 2023, please contact the branch and they will provide you with a lien release so that you can request a duplicate title if needed.

We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,
***************************, SVP Compliance
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was called this morning by Lendmark because they received my information from Lending Tree about my interest in a loan. They asked if I was still interested. The very first words out of my mouth, after hello, was "I didn't go any further because the loan offers required collateral - and I am not interested in any loans that have collateral requirements". I even told them my credit score and asked if this was something they could work with, and the person said that they could work with that. At this point I thought we were all clear on my position and requirements, and then they ran my application and came back and told me that I would need collateral. Obviously I wasn't happy, and when I asked to speak with a supervisor I was told she was in a meeting - and then when I pressed the issue, I was hung up on. I called back several times trying to resolve this and each time I was hung up on. This may not be exactly "Predatory Lending Practices", but I feel like it's misleading enough to where a complaint is warranted.
Business Response
Date: 05/11/2023
Dear *****************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
When you applied online a soft pull was completed, then the application was transferred to the nearest branch to obtain additional information. Once we obtained the additional information from you a decision was made. A verbal counteroffer was made to you to consider the application with collateral. There is no way of knowing if collateral would be needed to approve the loan prior to the credit pull. Keep in mind you may be able to see your soft pull inquires, however they are not visible on your credit report profile to potential creditors.
When you made the request to speak with a manager one was not available but as soon as they were available you received a return call. We have since reviewed your application and agree with the denial for an unsecured loan.
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************
Sincerely,
***************************, SVP Compliance
Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I helped my son (***********,) pay his car note 2 months ago to assist him with a financial crisis. I was told by the rep that my method of payment was for 1 payment only and would be deleted from their file. We'll that did not happen, they used my bank account info to make my son's next car payment. I spoke to a rep and was told to send the posted payment info so that I could receive a refund. When I sent the info, I was told that when my son makes his car payment then I would be refunded my funds. I did not approve of Lendmark to use my account/banking info to make this payment; therefore, I should not have to wait for my son to make a car payment to receive my refund. My name is not on the contract so I do not owe Lendmark any money. Therefore they should send my funds back to me immediately since I have shown evidence that they used my bank account inadvertently for my son's car payment.
Business Response
Date: 05/11/2023
Dear *******************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

Thank you for bringing your concerns to our attention, which we have addressed with the Branch Manager and AVP. A refund check was processed on May 5, 2023, and we apologize for any inconvenience this may have caused.

We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,
***************************, SVP Compliance
Customer Answer
Date: 05/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Tee Gray
Initial Complaint
Date:05/03/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i sent lendmark financial services a letter on 4-15-2023, disputing the inaccurate transaction that has been reported to my credit report,it was delivered by **** CERTIFIED MAIL TRACKING on 4-27-2023. Pursuant 15 USC ****a 2(A)(i) EXCLUSIONS- Except as provided in paragraph (3), the term consumer report does not include(A)subject to section ****s3 of this title, any(i)report containing information solely as to transactions or experiences between theconsumerand thepersonmaking the report; and i would like for this tradeline be deleted.
Business Response
Date: 05/04/2023
Dear *************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

Complaint Issue #1: i sent lendmark financial services a letter on 4-15-2023, disputing the inaccurate transaction that has been reported to my credit report,it was delivered by **** CERTIFIED MAIL TRACKING on 4-27-2023.

Lendmark did receive your letter and it has been forwarded to the attorney handling your account. Please contact the ********* Law Firm at ************ with any questions or concerns.

Complaint Issue #2: Pursuant 15 USC ****a 2(A)(i) EXCLUSIONS- Except as provided in paragraph (3), the term consumer report does not include (A)subject to section ****s3 of this title, any (i) report containing information solely as to transactions or experiences between the consumer and the person making the report;

It is the purpose of this referenced subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel,insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter.

Lendmark is a consumer finance company that provides closed end loan options, such as personal loans and auto loans,not a consumer reporting agency.

We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,
***************************, SVP Compliance

Customer Answer
Date: 05/04/2023

Complaint: 20011740

I am rejecting this response because: even though landmark is not a consumer reporting agency they are in violations of reporting it to the consumer reporting agency

Sincerely,

*************************
Business Response
Date: 05/05/2023
Dear *************************,
Lendmark has not violated FCRA and on May 4, 2023 verified that the installment loan account associated with the tradeline reporting to the credit reporting agencies is reporting accurately.
Please contact the ********* Law Firm at ************ with any further questions or concerns.
Sincerely,
***************************, SVP Compliance
Customer Answer
Date: 05/05/2023

Complaint: 20011740

I am rejecting this response because: they haven't given me any disclosure to opt out per 15 USC 6802b

Sincerely,

*************************
Initial Complaint
Date:04/27/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for the debt with LENDMARK. I do not have a contract with LENDMARK.You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attatched as well, they are in major violation.
Business Response
Date: 05/04/2023
Dear *** ********************* **********,

Lendmark Financial Services,LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

Complaint Issue # 1: I am not liable for the debt with LENDMARK. I do not have a contract with LENDMARK. You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person. They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attatched as well, they are in major violation.

If you believe you are a victim of identity theft, please provide:

?        A completed affidavit of fraud (will be mailed to customer);
?        A completed police report that includes the account number in the claim; and
?        A copy of the customers government issued identification document such as a drivers license or state issued ID.

Once all three documents above are completed and collected, please mail a copy of each to Lendmark Financial Services, ********************** *****************************************************************. There were no attachments to your complaint so please feel free to submit them as well as with the requested documentation.

Should you have any further questions, please do not hesitate to contact Lendmark in writing at the address provided herein.

Sincerely,

***************************, SVP
Compliance Department
Initial Complaint
Date:04/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 20, 2023 I received a promotional email from *************************** inviting me to apply for a personal loan. I applied and followed up on March 21, 2023 and spoke with ******** who confirmed she received my application but they were short staffed and would call back later to to discuss what items were needed to start the application process. I was then provided an email to with a link attached to provide and upload wage statements, SSI benefits, W-2's. ******** was incredibly rude during the loan process and talked over me when I was trying to ask simple questions. I let her know that one of the employers I work with is a franchise so the name on the wage statement would be different to which she requested I send in a copy of my first ever paystub from this company, my W-2 and my current wage statements ******************************************** jump through more hoops saying my income wasn't enough. I sent her my offer letter from my new employer and was told I needed to wait for a whole first paycheck before I could submit it to Lendmark for review. I called this morning 4/13/2023 at 8:49am and requested a new link to upload my new documentation. I called back at 10:38am for an update and was given attitude from ******** in snippy tone that she has a lot of closings and she would get back to me when she found the time to do so. I called this afternoon at 4:30pm asking for an update and a man answered the phone and I explained that I had been waiting all day for a response and would like to speak with a supervisor. The supervisor is on vacation for the rest of the week so I'm unable to speak with her. ******** called me back at 5:14 nearly 15 minutes before the business is set to close and stated my DTI it too high. I asked for an explanation and she refused to give me one and talked over me. I asked for the number to corporate which she refused to provide and literally told me to ****** it! This is so unprofessional and uncalled for the way she has treated me.
Business Response
Date: 04/27/2023
Dear *****************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows. At Lendmark Financial Services, we value each customer and appreciate receiving feedback from their experience with our services.

During a phone call conversation with the customer, ****************** reviewed the application and underwriting criteria that needed to be met in order for Lendmark to move forward with the application; at that time, you were informed the application did not qualify. We have re-reviewed your application along with the documentation you supplied and have determined that based on Lendmarks policy the application does not qualify.The denial reasons communicated are accurate.

We believe this satisfies the requirements of your inquiry. Please advise if we can be of any further assistance, you can contact ***************************************

Sincerely,
***************************, SVP Compliance
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached lendmark financial service at ************ because I was looking at my hard inquires and notice 3. When I first applied on the website it states when you apply it doesn't affect credit. Once I called the number above she stated it is a hard inquiry but a hard affects credit. I reached them thinking I could resolve and get all three removed. I will provide what the site states in an attachment.
Business Response
Date: 04/17/2023
Dear ***********************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

We have reviewed your application submissions and can confirm the inquiries reporting to the credit reporting agencies are correct. Lendmark implemented the use of credit report soft pulls in the beginning application stage starting June 2022. Your most recent inquiries of 8/9/2022 and 1/3/2023 were soft pulls as indicated by the website. You maybe be able to see your soft pull inquires,however they are not visible on your credit report profile to potential creditors.

We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************
Sincerely,
***************************, SVP Compliance
Customer Answer
Date: 04/17/2023
Lendmark financial states that these are soft inquiries. I have tried to submit a long screenshot showing all hard inquiries. Which are 43 with 20 plus because I was shopping for a vehicle and several for Lendmark financial. Above I will submit the record of all hard Inquiries. I will submit attachments to email because it's not allowing me to submit all HARD INQUIRES
Business Response
Date: 04/18/2023
Dear ***********************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

We have reviewed your application submissions and can confirm the inquiries reporting to the credit reporting agencies are correct. Lendmark implemented the use of credit report soft pulls in the beginning application stage starting June 2022. Your most recent inquiries of 8/9/2022 and 1/3/2023 were soft pulls as indicated by the website. You maybe be able to see your soft pull inquires,however they are not visible on your credit report profile to potential creditors.

We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************
Sincerely,
***************************, SVP Compliance
Customer Answer
Date: 04/18/2023

Complaint: 19919104

I am rejecting this response because:

Sincerely,

***********************

I sent information to the BBB email because it would not allow me to attach here. The attachment showed that none of the Lendmark inquires were soft inquires and this should be included with my reject
Business Response
Date: 04/18/2023
Dear ***********************,
If you have hard credit inquiries reporting on your credit report after June 2022 please submit a full credit report from either Experian, Transunion, or Equifax displaying the same to Lendmark Financial ******************************* ****************************************************************** for further review.
We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************
Sincerely,
***************************, SVP Compliance
Customer Answer
Date: 04/18/2023

Complaint: 19919104

I am rejecting this response because:

I *********************** tried attaching info to prove the hard inquiries and unfortunately I wasn't able to. You cant dispute soft inquiries or HARD INQUIRES
Sincerely,

***********************
Initial Complaint
Date:04/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apr. 05, 2023 Delinquent Account Account Number: ****-*************************** SERVI Miscellaneous Finance ******************************************************** Consumer Statement: Closed This account has been closed and resolved since 2021. It was part of a settle with Freedom Debt Relief and lendmark accepted the settlement. This account has a 0 balance and yet they reported it today as being delinquent. This **** needs to be removed and whatever is in their system causing this happen should be resolved.
Business Response
Date: 04/14/2023
Dear *************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

Complaint Issue #1: Apr.05, 2023, Delinquent Account Account Number: ****-*************************** SERVI Miscellaneous Finance *************************** ********* ** ***** Consumer Statement:Closed This account has been closed and resolved since 2021. It was part of a settle with Freedom Debt Relief and lendmark accepted the settlement. This account has a 0 balance and yet they reported it today as being delinquent.This **** needs to be removed and whatever is in their system causing this happen should be resolved.

Your account was reviewed by Lendmark in March 2023 due to the dispute you submitted through the CRA(s). In return we have updated the tradeline associated with your installment loan account. Please note that the CRAs are separate entities from Lendmark and Lendmark does not control the amount of time it may take for the CRAs to process this request.
We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************
Sincerely,
***************************, SVP Compliance
Customer Answer
Date: 04/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with spring leaf financial originally that was bought by lendmark. After paying for months and months my family went through a financial hardship and it bacame hard to make payments, after missing x amount of months of payments lendmark and I came to a settlement agreement that I would pay and that the account would be listed as pain and not as a charge off. Now in the middle of trying to close on a mortgage I am having an issue because the account is listed as charged off. I would like to have this updated across all 3 bureaus as paid and not as charge off at all, which is originally what I was told it would reflect as
Business Response
Date: 03/27/2023
Dear ***************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

Complaint Issue #1: I opened an account with spring leaf financial originally that was bought by lendmark. After paying for months and months my family went through a financial hardship and it bacame hard to make payments, after missing x amount of months of payments lendmark and I came to a settlement agreement that I would pay and that the account would be listed as pain and not as a charge off. Now in the middle of trying to close on a mortgage I am having an issue because the account is listed as charged off. I would like to have this updated across all 3 bureaus as paid and not as charge off at all, which is originally what I was told it would reflect as.

You entered into an installment loan agreement on November 9, 2016, and the account was charged off on March 26, 2018. You notified us that you were working with a debt relief company on November 18, 2017, we received an settlement offer on June 8, 2018 from a debt relief company and received agreed upon payment amount on June 21, 2018. Your account with Lendmark was not paid in full according to the terms of the loan agreement and was settled for less than the balance which is reporting on your credit report profile.

You have requested that Lendmark correct the information reporting to the credit reporting agencies regarding your account and we have verified that the information reporting is accurate. Delinquencies can remain on your credit report for 7 to 10 years from the first date of default.

We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************
Sincerely,
***************************, SVP Compliance
Customer Answer
Date: 03/29/2023

Complaint: 19620148

I am rejecting this response because: I am Requesting that Charge off Notes be removed from Credit Report as i was told they would be.

Sincerely,

***************************
Business Response
Date: 03/30/2023
Dear ***************************,

Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

Complaint Issue #1: I am rejecting this response because: I am Requesting that Charge off Notes be removed from Credit Report as i was told they would be..

You entered into an installment loan agreement on November 9, 2016, and the account was charged off on March 26, 2018. You notified us that you were working with a debt relief company on November 18, 2017, we received a settlement offer on June 8, 2018, from a debt relief company after your account had already been charged off and received agreed upon payment amount on June 21, 2018. Your account with Lendmark was not paid in full according to the terms of the loan agreement and was reported as settled for less than the full amount owed, which is our standard practice and required under the Fair Credit Reporting Act for accurate account reporting.

We are also in receipt of your attachment which does not support that what we are reporting is incorrect. Should you disagree please provide a copy of your full credit report from one of the credit reporting agencies to Lendmark Financial Services, ********************** *******************************************************************

You have requested that Lendmark remove the account status of Charge off from your credit report profile and to do so would be knowingly providing inaccurate information to the credit reporting agencies which is a direct violation of the Fair Credit Reporting Act and to that end we are unable to accommodate your request.

We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
***************************************

Sincerely,
***************************, SVP Compliance
Customer Answer
Date: 03/31/2023

Complaint: 19620148

I am rejecting this response because: there was a agreement to not reflect as Charge off as this account, payment was made to satisfy account and to list as paid. i am requesting all documentation from settlement and phone conversation be sent, since Creditor is not upholding to the agreement that was made.

Sincerely,

***************************

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Lendmark Financial Services is NOT a BBB Accredited Business.