Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lendmark Financial Services

  2118 Usher St NW Covington, GA 30014-2434

• 

  Lendmark Financial Services

  691 N Euclid Street Anaheim, CA 92801

• 

  Lendmark Financial Services

  4049 Lone Tree Way Suite B Antioch, CA 94531

• 

  Lendmark Financial Services

  4905 Stockdale Hwy Bakersfield, CA 93309

• 

  Lendmark Financial Services

  2499 Forest Avenue Suite 100 Chico, CA 95928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a loan with Lendmark i opened in 2019. The amount of the loan has fluctuated since opening the account. I have been harrassed multiple times ove rthe account when i made clear to lendmark what was happening. They gave me a few options and i have made payments here and there as i stated i would. I asked to have me co signer removed because she has had a death in her family and also has had health issues. We both have been harrassed even with keeping up and letting lendmark know what all was happening. I want my cosigner removed. Ive been paying roughly 3 yrs on this loan and didnt have any fault until covid. Which i made sure to contact the company lendmark and let them know what was going on. Still myself and my cosigner were harrassed. I would only like her removed so i can contuine paying the loan and she can be left alone during the grieveing process.

  Business Response

  Date: 03/23/2023

  Dear *************************,
  

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  Complaint #1: We both have been harrassed even with keeping up and letting lendmark know what all was happening. I want my cosigner removed.
  

  You and the cosigner entered into an installment loan agreement with Lendmark on July 23,2019 and are both equally responsible for making all required payments on time to satisfy the terms of the agreement. All calls made to you are in reference to your account and in accordance with our policy, should you wish for us to use another form of communication please advise as soon as possible. If you are experiencing a financial hardship, we encourage you to contact your local branch to inquire about loan options that *** be available to assist you in managing your payments.
  

  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************
  

  Sincerely,
  ***************************, SVP Compliance

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19597001
  
  I am rejecting this response because:
  This still has not resolved my issue i want my cosigner removed there is no reason she shoukd he told shes going to be sued when we were trying to figure out some way to get our loan handled. ***** made us both.lpose pur jobs *** we made sure to let lendmark know once that happened. *** still nothing was made easier for us.
  Sincerely,
  
  *****************

  Business Response

  Date: 03/24/2023

  Dear *************************,

  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  Complaint #1: I am rejecting this response because: This still has not resolved my issue i want my cosigner removed there is no reason she shoukd he told shes going to be sued when we were trying to figure out some way to get our loan handled. ***** made us both.lpose pur jobs *** we made sure to let lendmark know once that happened.

  As previously stated, please contact your local branch if you are experiencing a financial hardship to explore options that *** be available.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************
  Sincerely,
  ***************************, SVP Compliance

• Initial Complaint

  Date:02/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was dealing with landmark financial services since 05/2021. I had the vehicle for almost a going year and managed to make payments rather on time or all the time. In October of 2022 I had made payments for the month and following for November when I no longer had the car after being towed on October 8, 2022 illegally. While my car was in the tow lot of ******************* I had several struggles after promising a November payment to get the car out of their lot. This company offered me a $2,600.80 loan towards my vehicle to further assist me with money and others. The loan I had not even gotten a chance to apply for before I got ignored and the matters of explaining how the car was towed kept me out of contact. This company gave me great regards of how their system wasn't ****** moderated to an updated style that was allowing me to make online payments. Several times in October and November I asked if payments were received the way my bank statement showed and no response again. I am very frustrated that today I am without a vehicle and rather called forward to court instead of a better rebuttal relationship as their customer

  Business Response

  Date: 03/08/2023

  Dear ***********************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Complaint Issue: In October of 2022 I had made payments for the month and following for November when I no longer had the car after being towed on October 8, 2022, illegally. While my car was in the tow lot of *******************, I had several struggles after promising a November payment to get the car out of their lot.
  The last successful payment made on your installment loan account was on June 30, 2022. We have attempted to contact you on several occasions in order to assist you in bringing your account current since July 2022 to no avail. You contacted us on September 24, 2022, and informed us your car had been towed and will no longer be making payment.
  Complaint ******************* offered me a $2,600.80 loan towards my vehicle to further assist me with money and others. The loan I had not even gotten a chance to apply for before I got ignored and the matters of explaining how the car was towed kept me out of contact. This company gave me great regards of how their system wasn't ****** moderated to an updated style that was allowing me to make online payments. Several times in October and November I asked if payments were received the way my bank statement showed and no response again.
  You contacted us on September 19, 2022, inquiring about applying for additional funds and were advised that because your account was delinquent additional funds would not be an option. We did not receive any communication from you in October or November as we were trying to contact you during this timeframe to bring your account into good standing.  
  We trust this resolves the complaint brought forth. Please direct any future inquiries to ************** of ******** ************** Lake P.C. at ************** whom have been retained by Lendmark to recover the funds in connection with your defaulted installment loan.
  
  Sincerely,
  ***************************, SVP Compliance
  
  
  

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19500651
  
  I am rejecting this response because:

  I don't agree with your data. You had several payments made by me up until the date of calling forward about the vehicle being illegally towed. In addition to the payments; your advisor told me the system you were using for handling track sheets wasnt formally updating all over. However his end told me that he does see where payments were made. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/09/2023

  Please direct any future inquiries to ************** of ******** ************** Lake P.C. at ************** whom have been retained by Lendmark to recover the funds in connection with your defaulted installment loan.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently fell behind on payments with lendmark due to some financial issues. I made them aware of this in December and requested to opt out of texting solicitation. Lendmark has since sent me at least 10 text. On some days multiple times. This is a clear violation. I received a call today confirming a violation and they spoke to the employee who continued to text me however, nothing else can be done about the clear harassment. I would also like to know my other options with filing a formal TCPA claim.

  Business Response

  Date: 02/28/2023

  Dear ********************,
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint.  Upon reviewing and investigating the issue you raised regarding receipt of texts to your mobile phone after opting out, we have identified the problem and implemented a solution to prevent this from occurring in the future. You will no longer receive text messages from Lendmark.  Please know that we take our customers communication preferences seriously and have no intent to continue to communicate with a customer in a method that they no longer prefer.  We recognize the inconvenience that this issue may have caused you and are willing to work with you to come to a mutually agreeable resolution.
  To discuss this matter further, please contact ***************************, SVP Compliance, by telephone at ************ or email at ****************************************.  We look forward to hearing from you.
  
  Sincerely,
  
  ***************************
  SVP, Compliance

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a loan with Lendmark. The company fraudulently reported an increase in my balance to Transunion which decreased my credit score. I went to the local branch to inquire about the increase that was reported and the loan specialist stated that it was fraudulently reported and she told me to file a dispute. The loan specialist also printed out my payment history to show my on time payments to send to the credit bureaus. Lendmark should not be able to go into clients accounts and report false information. This information negatively affected me and if I did not monitor my account closely they couldve done it more times with more money reported. I will like for them to remove the remark reported to the creditor and issue a statement apologizing for the fraudulent activity.

  Business Response

  Date: 02/17/2023

  Dear *******************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Complaint ****************** fraudulently reported an increase in my balance to Transunion which decreased my credit score. I went to the local branch to inquire about the increase that was reported,and the loan specialist stated that it was fraudulently reported, and she told me to file a dispute. The loan specialist also printed out my payment history to show my on-time payments to send to the credit bureaus.
  The balance on the tradeline increased as Lendmark must report not only the principal balance, but interest accrued and any outstanding fees. As interests accrues daily with this simple interest loan, at the end of November 2022 and December 2022 the balance was higher than it was on the month prior if because at the time of reporting no payment had been made or made late and interest was still accruing.
  We have pulled your payment history and you have had several late payments and NSF fees added to your account for payments that have been late or returned by your financial institution unpaid. If the late payments are cured within 30 days, then it will not be reported to the credit reporting agencies. You have made late payments however they were not late enough to be reported. If you believe this is inaccurate, please provide a full credit report from Transunion as the snippet provided is insufficient, to the ********************** Lendmark Financial Services LLC, *********** ************************************************************ 30014.
  Lendmark is not in any way trying to manipulate the customers credit score and is reporting the customers account status and applicable fields to the CRAs in accordance with the Consumer Reporting Resource Guide and in accordance with Fair Credit Reporting Act.
  You have requested that Lendmark correct the information being reported to the credit reporting agencies associated with the referenced installment account. We can confirm the information reporting to the credit reporting agencies regarding your account is accurate and under The Fair Credit Reporting Act Lendmark is obligated to accurately report this information to the credit reporting agencies.
  
  We trust this resolved the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  **********************************************
  
  Sincerely,
  ***************************, SVP Compliance
  

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to buy out contract and they want me to pay the interest for the 5yrs. But I am buying out contract early. I have been given different balance within a few days, truly think they are triple dipping on us the customer's

  Business Response

  Date: 02/06/2023

  Tell us Dear *************************,
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Complaint Issue #1: Want to buy out contract and they want me to pay the interest for the 5yrs. But I am buying out contract early. I have been given different balance within a few days, truly think they are triple dipping on us the customer's
  
  Your original amount financed was $5,781.99 at *****% with total payments amounting to $12,535.20. Your current principal balance is $3,635.86 which indicates your balance is decreasing with each payment. All the payments you have made on your account were applied in accordance with the terms of the loan agreement. On January 30, 2023, you were provided with a payoff quote of $3837.74 that is only valid for a certain timeframe as interest is calculated daily. Please contact your local branch to receive the most up to date payoff quote.
  
  
  We trust this resolved the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.**********************************************
  
  
  
  Sincerely,
  ***************************, SVP
  Compliance Department
  why here...

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18964214
  
  I am rejecting this response because: Pull phone calls from Oct.2022 up till January 2023. I receive several different balances
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/09/2023

  Dear *************************,
  

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your rejection to our response to your complaint.
  Customer Rejection: I am rejecting this response because:Pull phone calls from Oct.2022 up till January 2023. I receive several different balances.
  

  As previously stated, payoff quotes are only valid for a limited time as interest is calculated daily. Please contact your local branch to receive the most up to date payoff quote.
  

  We trust this resolved the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.**********************************************
  
  Sincerely,
  ***************************, SVP
  Compliance Departments 

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have had loans with Lendmark since 2020. i prefer to make my payments online. The first loan was set up for auto pay, but i decided to pay the second loan manually on line. The second loan was taken out in march 2022. since then, i cannot seem to log on to pay my bill. i have had to change my username and password several times in attempting to log on. When i choose the option to pay without logging in, i am referred to an outside agency that charges $1.35 service fee. Today, I could not even get in on that option. The website at Lendmark is the most confusing and irritating of any of the businesses i deal with. i will be paying off this loan and will not do business with them again.

  Business Response

  Date: 02/14/2023

  Dear *************************,
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  Complaint Issue: i have had loans with Lendmark since 2020.i prefer to make my payments online. The first loan was set up for auto pay,but i decided to pay the second loan manually on line. The second loan was taken out in march 2022. since then, i cannot seem to log on to pay my bill. i have had to change my username and password several times in attempting to log on. When i choose the option to pay without logging in, i am referred to an outside agency that charges $1.35 service fee. Today, I could not even get in on that option. The website at Lendmark is the most confusing and irritating of any of the businesses i deal with. i will be paying off this loan and will not do business with them again.
  When you first registered with our payment portal there were still some minor program issue that have since been resolved. We can verify that you have been successfully registered, have logged in several times since the issue first occurred, and were able to make payments.
  You have requested that Lendmark have no further contact with you. Lendmark will only contact you as it relates to your installment loan account.
  We trust this resolved the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. **********************************************
  
  Sincerely,
  ***************************, SVP Compliance

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a notice that I have a collection from LENDMARK on my credit report. It says it was opened on 05/27/2016 for $ 0 with account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 02/07/2023

  Dear ************************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Complaint Issue #1: received a notice that I have a collection from LENDMARK on my credit report.It says it was opened on 05/27/2016 for $ 0 with account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA. I would like for this collection to be removed asap or I will file a CFPB and FTC report.. 
  
  You entered into a loan agreement with Lendmark on May 27, 2016, original loan amount of $2480.00, *****% interest rate, with 42 monthly payments of $87.17 for a total of $3577.14. The last successful payment made on the account was in the amount of $190.00 on July 13, 2017, leaving an unpaid balance of $2474.01 on the account. On December 12, 2017, your account was forwarded to home office due to non-payment and assigned a home office account number of ******** which is linked to your original loan number. Your account was charged off on March 26, 2018, and sold to Plaza on 7/31/2018.
  
  We can confirm the information reporting to the credit reporting agencies regarding your account is accurate and under The Fair Credit Reporting Act Lendmark is obligated to accurately report this information to the credit reporting agencies. Please keep in mind that delinquencies can remain on your credit report for 7 to 10 years from the first date of default. Should you believe inaccuracies still exist on your report you can submit documentation detailing the specific inaccuracies to Lendmark Financial Services, LLC *************************************************** 30014
  
  You have requested that Lendmark delete the installment loan account and stop reporting to all credit reporting agencies. We can confirm the information reporting to the credit reporting agencies regarding your account is accurate and under The Fair Credit Reporting Act Lendmark is obligated to accurately report this information to the credit reporting agencies, to that end Lendmark is unable to accommodate your request.
  
  We trust this resolved the complaint brought forth. Should you have any further questions, please contact Plaza at   ************** as they are the current owners of your account.
  
  Sincerely,
  ***************************, SVP Compliance
  
  
  

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been paying on a $1500 loan for the past 3 years and I just recently looked at the statement. Its stars that I paid last month and my balance is $752.29 but my recent states my new balance is $859.76.

  Business Response

  Date: 01/19/2023

  Dear *****************************,
  

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  

  Complaint Issue #1: Ive been paying on a $1500.00 loan for the past 3 years and I just recently looked at the statement. Its stars that I paid last month, and my balance is $752.29 but my recent states my new balance is $859.76.
  
   You, *****************************, entered into a loan agreement with Lendmark on July 16, 2020, with 36 monthly payments of $107.47. The amount financed is $2,650.50 and a total payment of $3,868.92. The loan statement provided by you has a previous balance of $859.76 and a current balance of $752.29 which is correct for that billing cycle.
  
  We trust this resolved the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  **********************************************
  
  Sincerely,
  ***************************, SVP
  Compliance Department ell us why here...

• Initial Complaint

  Date:12/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory tactics, lying to get business. I was under the false impression that I would be granted a rental when I brought my vehicle in for service, however that is a one tie deal and has nothing to do with the dealership, they are a business operating within a business. Someone should mention this to customers.

  Business Response

  Date: 01/10/2023

  Dear *******************,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  Complaint Issue #1: Predatory tactics, lying to get business. I was under the false impression that I would be granted a rental when I brought my vehicle in for service, however that is a one tie deal and has nothing to do with the dealership, they are a business operating within a business.
  
  We have been notified by ************ that they have resolved the issue with you directly by completing the work on the vehicle in question and paying the account off within the next two weeks.
  
  We trust this resolved the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  **********************************************
  Sincerely,
  ***************************,SVP
  

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account is a joint account that was opened on 5/25/2017. The account has been charged off and closed, yet this creditor has recently started reporting late payments on my credit report. I would appreciate if this creditor would cease any collection efforts and stop reporting this item on my credit as a result of the account being charged off and closed. They shouldn't be able to report late payments on a closed/charged off account that they've written off to bad debt

  Business Response

  Date: 12/20/2022

  Dear *************************,

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  Complaint Issue #1: I would appreciate if this creditor would cease any collection efforts and stop reporting this item on my credit as a result of the account being charged off and closed.
  
  Currently your account has a status charged off due however this has no bearing on Lendmarks ability to collect on this debt. Lendmark still has a legal right to collect the debt.
  
  Complaint Issue #2: They shouldn't be able to report late payments on a closed/charged off account that they've written off to bad debt.
  Under FCRA an account in collection/charged off will appear on a consumers credit report for up to years.
  
  You have requested that Lendmark correct the trade line information reporting to the credit reporting agencies associated with your installment account. We can confirm after a thorough review of your account that the information reporting to the credit reporting agencies is accurate.
  
  We trust this resolved the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.
  **********************************************

  Sincerely, 

  ***************************, SVP Compliance 

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18574332
  
  I am rejecting this response because: I am aware that the negative item will remain on my credit report for 7 years. Tge complaint is that any account that has been closed and/or charged off can not legally be reported as a current missed payment. I spoke with ******* today, who is with Lendmark and she has advised that they've not reported late or missed payments to any credit bureaus since 2019 and that this account was charged off in 2018, however recently Lendmark has reported late, missed payments which has also recently dropped my credit score. Lendmark should not be reporting late or missed payments on a charged off or closed account. I've submitted proof that they have and I'm asking it be updated on my credit report.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/29/2022

  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  Complaint Issue #1: The complaint is that any account that has been closed and/or charged off cannot legally be reported as a current missed payment.
  
  A review of your account and the documents you submitted has been completed. It has been verified that Lendmark is not reporting any late payments to the credit reporting agencies on your charged off account. We can confirm that your installment account status is charge off and reporting no late payments.
  
  You have requested that Lendmark correct the trade line information reporting to the credit reporting agencies associated with your installment account. We can confirm after a thorough review of your account that the information reporting to the credit reporting agencies is accurate.
  
  We trust this resolved the complaint brought forth.