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Business Profile

Consumer Finance Companies

Lendmark Financial Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 279 total complaints in the last 3 years.
    • 105 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Lendmark. I don't not have a contract with Lendmark Financial Services. They did not provide me with the original contract as requested.

      Business Response

      Date: 11/20/2024

      Dear ******* *******
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      On 02/25/2019, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $2,212.23 which was financed for a term of 24 months with monthly payments of $113.67 due starting on 03/25/2019. Lendmark has attached a copy of the Disclosure Statement,Promissory Note and Security Agreement ("Contract") with the customer's signature and a copy of the payment history, to provide ledger of account payment activity, to the complaint, to provide proof of debt.
      Additionally, this account was paid out with a zero balance on 04/26/2021 and closed. Lendmark reports tradelines to the **** for the required 7 years from the date of last activity or date of first delinquency,whichever is older.  After that date, it is the responsibility of the *** to delete your tradeline.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email *********************************************** Sincerely, ***** ******* Chief Risk Officer

      Customer Answer

      Date: 11/20/2024

       
      Complaint: 22558223

      I am rejecting this response because: It has had a negative remark on my credit score and I demand that this account be removed from my credit report.

      Sincerely,

      ******* *******

      Business Response

      Date: 11/21/2024

      Dear ******* *******,
      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
      ********************** has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the credit reporting agencies. The tradeline is reporting the following:
      Date of Account Information:     November 2024       
      Account Status:                         Paid/Closed
      Balance:                                    Zero     
      Payment History:                       30+days past the due date July 2019
      Lendmark understands that you have requested that Lendmark remove certain information associated with the trade line for the above referenced loan. The Fair Credit Reporting Act requires that Lendmark accurately report information to the credit reporting agencies and as the information reporting to the credit reporting agencies regarding your account is accurate, ****************** is unable to accommodate your request.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address. *****************************************************************

      Sincerely,
      ***** *******

      Chief Risk Officer

      Customer Answer

      Date: 11/21/2024

       
      Complaint: 22558223

      I am rejecting this response because: I would like the 30 day late payment removed from my credit report as it is incorrect.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've got the money from these people's and now they been harassing me about the money and i think they should be closed down because why do they have the right to harassing me for i've been making payments but they trying to charge me late fees and i told them i am not paying no late fee at all

      Business Response

      Date: 11/29/2024

      Dear ****** *****,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.

      You obtained a precomputed direct consumer installment loan secured by consumer goods on January 16, 2024. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement,(the Loan Agreement) the original amount financed of $2,278.57 interest rate of *****%, a total payment of $3,225.96 to be repaid over 36 months in $89.61 monthly payments. You have made two payments to this account to date.

      We have reviewed the calls placed on your account and can verify they were made within Lendmarks policy. The calls were being made to contact you to bring your installment account current. We can confirm as of August 28, 2024, all telephone numbers associated with your account have been deleted from our system.

      If you are experiencing financial hardship, please reach out to the *********, ** branch to discuss available options to bring your account current.

      A copy of all promissory note and payment history has been mailed to you for review.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      *****************************************************************
      Sincerely,
      ***** *******
      Chief Risk Officer

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid on a ******** for 3 years it dont run right. The motor ant ran 3 years and electrical problems called defected cant pass inspection been worked on so many times shut off and its. start when it want called default and eagle motors know it dont run thats who sole the car to me and they knew the people drove the h*** and locked up the brakes in the car and brake where ***** and belt broke and cant turn the wheel.

      Business Response

      Date: 11/21/2024

      Dear ******** ******,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.

      You entered a direct consumer auto secured installment loan with Lendmark on January 14, 2022, in which $6,639.61 was paid to a third party on your behalf and $ ******** was given directly to you. As disclosed on the Disclosure Statement, Promissory Note,and Security Agreement, (the Loan Agreement) the original amount financed was $10,150.00 with an interest rate of 17.97%for a total of payments of $15,518.40 to be repaid over 60 months in $258.64 monthly payments. There were 8 payments made on this account.

      On May 8, 2023, you refinanced the previous loan. The amount paid on the prior loan was $ ******** and $ ******** was given directly to you. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $11,329.31 with an interest rate of at a *****%, for a total of payments of $ ********* to be repaid over 60 months., with a payment of $ ****** per month. You have made twenty payments on this account to date with the last payment being made on March 19, 2024, which led to the account being charged off on October 28, 2024.

      Further, this was not an auto purchase loan and Lendmark was not a party to the transaction to purchase the vehicle (collateral) used to secure the loan.

      Please find your loan agreement and payment history attached for your review. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      ***************************************************************** 

      Sincerely,
      ***** *******
      Chief Risk Officer


    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accurate credit score reported. Contacted lender and unwilling to listen or help with the issue. Referred me to the credit agency for their mistake. Just asked for it to be corrected and looked into. I was told I was rude on the phone; however 2 people would not listen to me with all the details. Was cutoff every time before full information could be shared.

      Business Response

      Date: 11/14/2024

      Dear **** ********,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      The information regarding your credit score was obtained by Lendmark from *******, as stated on the notice you received. Also, as stated on the notice you have the right to obtain a copy of your credit report and dispute any inaccurate items. 
      We trust this resolves the complaint brought forth.
      Sincerely,
      ***** *******
      Chief Risk Officer

    • Initial Complaint

      Date:11/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to dispute an unauthorized account reported by ********************** on my credit report. This is my second attempt to address this issue, as I previously disputed this account with no resolution. I urge you to take immediate action, as this is an issue of identity theft that I have also reported through IdentityTheft.gov.The account in question, opened on 01/31/2022 with account number **********, is fraudulent. I did not open this account, nor did I authorize anyone else to do so on my behalf. The presence of this account on my credit report is damaging to my credit and is a result of criminal activity. I demand that Lendmark Financial Services immediately investigate this matter and confirm that this account was not opened by ***** part of my dispute, I expect that this account will be removed from my credit report and that any associated negative information will be permanently deleted. I am a victim of identity theft, and it is critical that this erroneous information is corrected to prevent further harm.

      Business Response

      Date: 11/18/2024

      Dear ***** *******,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (***) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan ******************* ***************************************
      Additionally, indirect disputes are initiated by the credit reporting agencies on your behalf then responded to the initiating agency with updated information, if any. We respectfully recommend that you contact the reporting agencies if indirect disputes were filed.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

      Sincerely,
      ***** *******
      Chief Risk Officer

    • Initial Complaint

      Date:11/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a complaint regarding a fraudulent account with ********************** that appears on my credit report:LENDMARK Account opened on 01/15/2020 (Account Number: *************** account was opened without my knowledge or consent, as I am a victim of identity theft. I have reported this incident to both the ************************ (***) and *****************. I am enclosing copies of these reports along with the relevant sections of my credit report as supporting documentation.Under the Fair Credit Reporting Act (FCRA), I am requesting the immediate removal of this fraudulent account from my credit report, as provided by:Section 605B: Allows me to request the blocking of fraudulent information due to identity theft.Section 611: Entitles me to dispute inaccurate information on my credit report.Requested Resolution:Immediate removal of the LENDMARK account from my credit report.Written confirmation that this fraudulent entry has been removed.Thank you for your assistance in addressing this matter.

      Business Response

      Date: 11/13/2024

      Dear ******** ****,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (***) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan ******************* ***************************************
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

      Sincerely,
      ***** *******
      Chief Risk Officer

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I noticed that Lendmark Financial took 2 payments out my account. I have my car loan thru them. On 11/6 $273.03 was taken via checking account and today 11/7 $270.83 was taken via debit card. I spoke with **** who was very rude and claimed she was the branch manager but later to find out that was false. She told me all I would have to do was send proof to get the debit charge refunded immediately. I asked why I needed to send proof when they can see the double charge. **** then said that is their company policy I asked her for proof of that policy in writing she refused to email it to me or provide me written proof that it was their company policy. So when I stated I can bring the proof to your office today her story changed again and stated she wouldnt be able to do it at all and then she finally stated to me she doesnt have to do anything

      Business Response

      Date: 11/21/2024

      Dear ******* *****,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.

      Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and *** of the branch. After further review of your account, it was discovered that the second payment made on November 6, 2024,was returned by the bank unpaid on November 14, 2024, and the return fee accessed to your account was waived. Additionally, this issue has been amicably resolved between you and the local branch prior to this response submission.

      Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      ***************************************************************** 

      Sincerely,
      ***** *******
      Chief Risk Officer

    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a refinanced loan in 2022 in which I received $500 for hardship.The lady who done this process didn't show the amount of what I had paid on the loan prior to refinancing I have a payment of $257.00 a months coming out of my account for 60 months I've paid 30 months and the loan states on my credit report that $1,726.00 paid.The original loan balance was $7,259.00 so I owe $5,533.00 so a loan for $500 I'm paying $14,000

      Business Response

      Date: 11/20/2024

      Dear ****** ********,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.

      You and ******* ******** Almene entered a direct consumer installment loan secured by consumer goods in which $1,000.00 was given directly to you. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $1095.49 with an interest rate of *****% for a total of payments of $1,318.25 to be repaid over 12 months in $109.57 monthly payments.

      This loan has been refinanced eight times with the most recent occurring on May 6, 2022, in which the amount of $6,456.16 was paid on the prior loan and $500.00 was paid to you directly. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $7,139.16 with an interest rate of *****% for a total of payments of $ ********* to be repaid over 60 months in $257.91 monthly payments. To date you have made thirty payments to the account.

      A copy of the loan agreement and payment history has been mailed to your address on file for your review. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      ***************************************************************** 


      Sincerely,

      ***** *******
      Chief Risk Officer


    • Initial Complaint

      Date:10/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with LENDMARK FINANCIAL SERVICE . I do not have a contract with LENDMARK FINANCIAL SERVICE They did not provide me with the original contract as I requested.

      Business Response

      Date: 11/05/2024

      Dear ******* ******,
      Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
      On 10/12/2023, you entered into a loan agreement with Lendmark Financial Services.Your original balance was $9,783.51 which was financed for a term of 60 months with a first odd payment of $326.32 due starting on 11/19/2023 and payments of $281.33, monthly thereafter.
      Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract) with the customers signature and a copy of the payment history, to provide ledger of account payment activity, to the customers address on file to provide proof of debt.
      We understand that you have requested that Lendmark remove the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************

      Sincerely,
      ***** *******
      Chief Risk Officer

    • Initial Complaint

      Date:10/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently ran into some medical bill and car repairs. I was searching for emergency financial assistance. Loan servicers and I got a call from lendmark and they made me feel like they were helping me with getting back on my feet. I understand that are in for the money. But they are charging me a interest rate that I didn't understand and looking at the paperwork. I will forever be in debt. Because I have to pay back more than double the amount borrow. I feel like they used my Military Services and emotional issues against me. It was a fast process over the phone and I got approved and then rushed in by the company to sign. I was in a bad progress and now it's worst long-term paying back more than double the amount. Just moved to ******* and didn't realize that they were charging me more than double. Need help catching up my life and not suffering from my unexpected medical emergency financial issue and car repairs. Can we work somethings out for the interest rate. It's insane? I understand that I was under distress but this is hard to watch. Thanks for listening

      Business Response

      Date: 11/05/2024

      Dear ******** *******,

      Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint.
      Please contact your local ******************** as soon as possible to discuss financial hardship options that may be available to you with the Branch Manager ***** *********.

      We trust this resolves the complaint brought forth.Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
      *****************************************************************  

      Sincerely,

      ***** *******
      Chief Risk Officer



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