Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lendmark Financial Services

  2118 Usher St NW Covington, GA 30014-2434

• 

  Lendmark Financial Services

  691 N Euclid Street Anaheim, CA 92801

• 

  Lendmark Financial Services

  4049 Lone Tree Way Suite B Antioch, CA 94531

• 

  Lendmark Financial Services

  4905 Stockdale Hwy Bakersfield, CA 93309

• 

  Lendmark Financial Services

  2499 Forest Avenue Suite 100 Chico, CA 95928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute an account listed on my credit report that I did not open or authorize. I believe I am a victim of identity theft, and my personal information has been used fraudulently. The account in question is detailed below:Creditor Name: LENDMARK FINANCIAL SER Date Opened: 29/12/2022 Account Number: ********** Amount: $3,453.00 I did not open this account, nor did I authorize anyone to do so on my behalf. The appearance of this account on my credit report is negatively affecting my credit score and my financial reputation. As a result, I am requesting that this account be removed from my credit report immediately.I have taken steps to address the identity theft by filing a complaint with the ************************ through *****************. Please investigate this matter and remove the LENDMARK FINANCIAL SER account from my credit report as soon as possible. Once your investigation is complete, I would appreciate written confirmation of the results and the removal of this fraudulent account.

  Business Response

  Date: 10/28/2024

  Dear ****** ********,
  Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  Our records indicate that Lendmark previously addressed your concerns regarding identity theft on 6/28/2024 and requested additional information to substantiate your claim.
  If you believe you are a victim of identity theft, Lendmark asks that you please provide a copy of the customer's government issued identification document such as a driver's license or state issued ID. Once all documents above are completed and collected, please mail a copy of each to Attn: ********************* ***************************************
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************
  
  Sincerely,
  ***** *******
  Chief Risk Officer

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with lendmark financial. I stated that they needed to come and pick up the car for voluntary repossession. Before they ever charged me a late fee because the car that I was so had engine problems and I could not get it fixed. They sold me a car that had major problems all throughout the vehicle. I pay them close to $$10,000 maybe more and I spent more than that trying to get the car fixed. They restarted a contract for me and started my payments all over again and made it to where I owe them more for the vehicle then when I started paying the vehicle off. The vehicle broke down on me for the last time they stated that they would not come pick the vehicle up from where it was and it got towed.

  Business Response

  Date: 11/05/2024

  Dear ****** *****,
  Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  On December 22, 2022, you obtained a direct consumer installment loan to finance the purchase of 2010 ********** from ********************************* the dealership of your choice. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement,(the Loan Agreement) the original amount financed was $15,270.00 with an interest rate of *****% for a total of payments of $26,372.64 to be repaid over 48 months in $549.43 monthly payments. There were eight payments made to this account and two payments returned to ***. On June 29, 2023, you refinanced the loan, which included a balance of $15,239.27 on the prior loan, $100.00 additional funds given directly to you. The amount financed was $15,339.27, at *****% interest rate, for a total of payments of $28,797.45 to be repaid in $477.41 monthly payments for 60 mos., which was refinanced outlined below.There were nine payments made on this account, four payments returned NFS, and six late fees were accessed. Additionally, you were granted three months of payment deferments to assist you in bringing your account current. On April *******, you refinanced the loan, which included a balance of $15,970.18 on the prior loan. The amount financed was $15,970.18, at *****% interest rate, for a total of payments of $29,903.41 to be repaid in $497.37 monthly payments for 60 mos.
  Lendmark provided financing for the vehicle and if the customer has an issue with how the vehicle is running or has issues with the quality of the vehicle, Lendmark advises the customer to follow up with the car dealership to resolve those issues or to explore getting the vehicle repaired. Lendmark cannot ensure the quality of what is being purchased and it is up to the customer to do their research prior to purchasing a product or service to use Lendmark for financing.
  As Lendmark is still owed a balance for this account, we encourage you to either continue making your scheduled payments, or if you are experiencing financial hardship,we encourage you to reach out to the branch.
  Additionally,Lendmark has attached a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract) with the customers signature and a copy of the payment history, to provide ledger of account payment activity, to the complaint,to provide proof of debt.
  Lastly,we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************
  Sincerely,
  ***** Wheeler 

  Customer Answer

  Date: 11/06/2024

  I gave them this car back as a voluntary repossession they said they would not take it. And they also stated that I would never be paying on this vehicle I was just paying on the principal which they did not make me aware of

  Business Response

  Date: 11/21/2024

  Dear ****** *****,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  On May 7, 2024, and November ******, Lendmark responded to complaints similar in nature to the present. The response explained that on December 22, 2022, you obtained a direct consumer installment loan to finance the purchase of 2010 ********** from ********************************* the dealership of your choice. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $15,270.00 with an interest rate of ***** % for a total of payments of $26,372.64 to be repaid over 48 months in $549.43 monthly payments. There were eight payments made to this account and two payments returned to NFS.

  
  On June 29, 2023, you refinanced the previous loan. The amount paid on the prior loan was $ ********* and $100.00 additional funds given directly to you. As disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $ ********* with an interest rate of *****%, for a total of payments of $ ********* to be repaid over 60 months., with a payment of $ ****** per month. There were nine payments made on this account,four payments returned ***, and six late fees were accessed. Additionally, you were granted three months of payment deferments to assist you in bringing your account current.

  
  On April 26, 2024, you refinanced the previous loan. The amount paid on the prior loan was $ 15,********* disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, (the Loan Agreement) the original amount financed was $ ********* with an interest rate of *****%, for a total of payments of $ ********* to be repaid over 60 months., with a payment of $ ****** per month. You have made zero payments on this account.
  
  You have requested voluntary repossession in your complaint, however Lendmark declines your request for voluntary repossession and has released its electronic lien on the above-referenced vehicle. Further, Lendmark has no knowledge of the transaction between you and the dealership or vehicle of choice beyond providing financing therefore all issues concerning the functionality of the vehicle should be brought to the attention of the dealership.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  *****************************************************************  
  
  
  Sincerely,
  
  ***** *******
  Chief Risk Officer

  Customer Answer

  Date: 11/25/2024

  I was paying Landmark 549 a month for the 2010 Land Rover LR4 for the first year and a half that was a problematic vehicle which I told landmark and I put it up for a voluntary repo and they said they cannot come pick up the vehicle later they told me that I would not be paying on the vehicle I was just paying on the principal so there was no way that I would ever pay the vehicle off or even pay it down and I put about $10,000 worth of work into the vehicle just trying to keep it fixed drivable

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing to dispute a fraudulent account that appears on my credit report. As a victim of identity theft, I have filed a complaint with *****************, and I have enclosed the relevant documentation for your reference.Please investigate and remove the following fraudulent account from my credit report:Creditor Name: LENDMARK FINANCIAL SER Opened Date: 11/23/2021 Account Number: ********** High Credit: $9,003.00 I would appreciate your prompt attention to this matter. Kindly confirm receipt of this dispute letter and provide a detailed response outlining the actions taken regarding the removal of this fraudulent account.Thank you for your cooperation.

  Business Response

  Date: 10/22/2024

  Dear ***** ********,
  Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (***) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan ******************* ***************************************
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************
  
  Sincerely,
  ***** *******
  Chief Risk Officer

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an urgent request to dispute a fraudulent account appearing on my credit report under LENDMARK FINANCIAL SER. The account was opened on 6/15/2021 with account number ending in ***********, without my authorization. It is directly related to an identity theft incident that has caused considerable damage to my credit standing.I have already reported this issue to *****************, and I am now seeking the BBB's help in removing this fraudulent account from my credit report. Your immediate attention to this matter would be greatly appreciated.Thank you for your assistance.

  Business Response

  Date: 10/10/2024

  Dear
  Roxy Barnes,
  Lendmark
  Financial Services, LLC (hereinafter referred to as "Lendmark") is in
  receipt of your consumer complaint. We have had the opportunity to review the
  complaint and will address your concerns as follows.
  If
  you believe you are a victim of identity theft, Lendmark asks that you please
  provide: 1) a certified copy of the police report or a completed signed copy of
  the Federal Trade Commission (FTC) identity theft report, with the account
  number listed and 2) A copy of the customer's government issued identification
  document such as a driver's license or state issued ID.  Once all documents above are completed and
  collected, please mail a copy of each to Attn: Loan Administration Dept 2118
  Usher Street, Covington, GA 30014.
  We trust this resolves the complaint brought forth. Should
  you have any further questions, please do not hesitate to contact Lendmark
  Financial Services by utilizing our customer contact email address.
  [email protected]
  
  
  Sincerely,
  Steve Wheeler
  Chief Risk Officer

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to urgently dispute an account on my credit report that was fraudulently opened in my name. The account in question is with LENDMARK FINANCIAL S, opened on 11/23/2021, with the partial account number **********. This account is not mine, and I never authorized its opening or use. As a victim of identity theft, I have filed a complaint with ***************** and have already taken steps to dispute this matter with the credit bureaus. Despite my efforts, this unauthorized account continues to appear on my credit report, causing significant harm to my creditworthiness. I am submitting this second-round dispute and requesting the BBB's intervention to ensure the immediate removal of this account.

  Business Response

  Date: 10/07/2024

  Dear
  William Winkler,
  Lendmark
  Financial Services, LLC (hereinafter referred to as "Lendmark") is in
  receipt of your consumer complaint. We have had the opportunity to review the
  complaint and will address your concerns as follows.
  If
  you believe you are a victim of identity theft, Lendmark asks that you please
  provide: 1) a certified copy of the police report or a completed signed copy of
  the Federal Trade Commission (FTC) identity theft report, with the account
  number listed and 2) A copy of the customer's government issued identification
  document such as a driver's license or state issued ID.  Once all documents above are completed and
  collected, please mail a copy of each to Attn: Loan Administration Dept 2118
  Usher Street, Covington, GA 30014.
  We trust this resolves the complaint brought forth. Should
  you have any further questions, please do not hesitate to contact Lendmark
  Financial Services by utilizing our customer contact email address.
  [email protected]
  
  Sincerely,
  Steve Wheeler
  Chief Risk Officer

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 loans through Lendmark Financial. At some point I was not informed that both my loans were transferred to another branch of Lendmark. When they did that my app that I make payments on would no longer take payments. I called customer service to fix the app they informed me they tried several times and could not. I was told you will have to call in your payment every month to the branch specifically that holds your loans. I had issues with that branch harassing me about payments so I asked to transfer my loans to a different branch. I was told only way was to file a complaint but no one has been able to tell me how to do that. I am now trying to pay in full one of the loans and I am told it can't be done with the ***** number i have been using. I can only pay by phone at the branch I have issues with or mail a money order in to make my final payment which is due in 2 days. Every time I call I get accidentally hung up on at least twice and no one has been able to transfer my loans to another branch. So I have to jump through hoops to make my final payment or talk to people that have already been harassing with calls. I have sent a email to the info email on Lendmark also with no response to try to fix the issue. I just want to be able to conveniently make payments again without having to jump through hoops since I wasn't even told about the first transfer so I don't see why its so difficult to transfer it to a branch with actual customer service skills or fix the app on my account.

  Business Response

  Date: 10/07/2024

  Dear Windy
  Husted,

  
  Lendmark
  Financial Services, LLC (hereinafter referred to as “Lendmark”) is in receipt
  of your consumer complaint. We have had the opportunity to review the complaint
  and will address the customer’s concerns as follows.
  Thank
  you for bringing your concerns to our attention. A representative reached out
  to you by telephone on October 2, 2023, to walk you through setting up your
  account for online access to ensure you were able to make payments using the
  mobile app however you were not ready to do so at the time. Please contact Central
  Servicing on 1-866-413-8340 when you have time to set up your mobile
  account so that we can confirm your ability to make online payments.
  

  We trust this resolves the complaint
  brought forth. Should you have any further questions, please do not hesitate to
  contact Lendmark Financial Services by utilizing our customer contact email
  address below.
  [email protected] 
  

  Sincerely,
  

  Steve
  Wheeler
  Chief
  Risk Officer

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lendmark continues to call my work and discuss my account with MULTIPLE people. The ******************************** location employees continue to do this. I have had my reputation harmed and its embarrassing as they call multiple people and look up different phone numbers when my employer has one main line. I understand if I am late they can call but they continue to call multiple people and discuss my account over late payments.

  Business Response

  Date: 09/30/2024

  Dear **** ******,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address the customers concerns as follows.
  
  Thank you for bringing your concerns to our attention, this matter has been addressed internally with the Branch Manager and *** of the branch. As of September 27, 2024, we have restricted all the telephone numbers associated with your account to no longer receive calls.
  

  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************************************** 
  

  Sincerely,
  

  ***** *******
  Chief Risk Officer

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Budget auto group I will be recording them next work exclusively with landmark in ************** they are predatory lender and I feel I was targeted because of my age I was loud that I was never allowed to basically look at the truck due to a mud puddle but then again Im also 65 and its hard to climb on the ground under things I was gonna sell it but show me where its ready to break so anyway around where I couldnt afford the payment. Now I have to trade the vehicle in and pay over $10,000 to solve this but theyre predatory lender and I was targeted and Im not I need help

  Business Response

  Date: 10/11/2024

  Dear ******* *********,
  
  Lendmark Financial Services, LLC (hereinafter referred to as Lendmark) is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  
  You made a direct consumer installment loan to finance the purchase of a 2008 *********, Silverado 1500 from Budget ******* (Dealership)with Lendmark on March 21, 2024. As fully disclosed on the Disclosure Statement, Promissory Note, and Security Agreement, the original amount financed of $ *******, interest rate of *****% to be repaid over 48 months in $333.71 monthly payments with a first payment of $ ******. You were physically present in our **************, ** branch for the entirety of the loan transaction and were provided with a copy of the executed loan documents for your records.
  
  Additionally,you chose the dealership in which to purchase your vehicle from and Lendmark was not included in that transaction outside of providing financing.
  
  We encourage you to reach out to ***** ********, Branch Manager, at ************ to discuss any financial hardship you may be experiencing and to collectively work together to find a solution.
  
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email address below.
  ***************************************************************** 
  Sincerely,
  ***** *******
  Chief Risk Officer
  

• Initial Complaint

  Date:09/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "I am nor liable for this debt Lendmark financial. I do not have a contract with the collection agency trying to collect from me. They did not provide me with original contract as requested."

  Business Response

  Date: 09/23/2024

  Dear ****** *******,
  Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  On February 13, 2023, you entered into a loan agreement with Lendmark Financial Services. Your original balance was $3405.31 which was financed for a term of 48 months with monthly payments of $128.19 due starting on March 13, 2023.
  Lendmark has mailed a copy of the Disclosure Statement, Promissory Note and Security Agreement (Contract) with the customers signature and a copy of the payment history, to provide ledger of account payment activity, to the customers address on file to provide proof of debt.
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************
  
  Sincerely,
  ***** *******
  Chief Risk Officer

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LENDMARK FINANCIAL SER Opened: 12/28/2022 Account Number: ********** Amount: $640.00 Dispute Reason: This account is fraudulent and was not authorized or opened by me. I am a victim of identity theft. I demand the immediate removal of this account from my credit report to prevent further damage to my financial standing.

  Business Response

  Date: 09/09/2024

  Dear *****************************,
  Lendmark Financial Services, LLC (hereinafter referred to as "Lendmark") is in receipt of your consumer complaint. We have had the opportunity to review the complaint and will address your concerns as follows.
  If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan Administration ********************************************
  We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services by utilizing our customer contact email ***********************************************
  
  Sincerely,
  *************************
  Chief Risk Officer