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Business Profile

Goldsmith

Grillz By Scotty, LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 106 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was initiated on 8/11/2023 after speaking with a rep in person at an event this business had participated at as a vendor. The order was paid in full the following day and I was informed the current turnaround time for the process would be about 30 business days. Throughout the first 30 days I did receive email communications stating the progress of my order. On 9/19/2023 I received an email stating my order would be completed any day now. I did not hear from the business for two weeks after that and I decided to reach out. I was informed by email that due to a recent surge in demand there is a temporary backlog of orders. The last communication I received was on 10/18/2023 still noting a backlog and the need for extra time. At this point I don't have faith that my order will be delivered as expected and I would like a resolution from this business soon.

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just like the rest of these complaints I ordered my grill back in April ($700) and still havent gotten my grill. Then they said I filled out a form stating that theres no refunds allowed and I asked to produce the document claim I signed and have yet to because I never signed anything. Every month they give me a false date. They keep saying the cant give me a refund because they CAN complete my order so a refund is not an option but its obvious they havent event started it. And the fact they dont tell you theyve been back up since last year on orders is ridiculous. Unless you some type of celebrity, you not seeing your grill no time soon. Then had the audacity to offer expedited service. Glad I aint fall for everything they was selling. And this aint even to knock the business or anything but yall will take folks money and not tell them anything about how backed up yall are. Its messed up. And I think they blocked me on their email cause I tried to respond and now it dont work anymore.

  • Initial Complaint

    Date:11/01/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraud/Scamming by the company. They are not delivering their product, it has been 9 months on a 30 business day estimate.

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problems I have with the company is that I payed $969.08 to have a grill made back in January. I was told that the grill would be done in two to four weeks but now it is October and after months of initiating all of the communication, I am still without a grill or a refund. I just would like my money back at this point due to asking several months, being local to the area if there were any issues, and for the terrible customer service. They have rushed projects for celebrities to be done within the weekend but my grill still not being done at this rate is saddening and disheartening. I would just like a refund back.

  • Initial Complaint

    Date:10/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I payed 288 for a set of two gold teeth, I never got them. First the communication was nonexistent until I started posting to social media about it. Then I got an email saying it was 3/4ths of the way done after about a month. Ive been requesting a refund with no direct answer. What little communication there is, is a runaround. Text to tell you they will email you to tell you they will call you. The last email I received said that I will be getting my order NEXT YEAR? For two teeth? And hes still taking Halloween orders scam scam scam.

  • Initial Complaint

    Date:10/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid in full for a set of Grillz was told it would take up to 21 days for delivery. 3 months later I do t have the product I paid for and the company will not answer the phone, emails or text.

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these grillz January 2nd,2023 and still have not received them i spent 500 dollars and they will not give me my money back or deliver my grills this place is a scam it is now October 6, ****************************************************************************** its a high volume of orders which is still no reason why i have no received my grillz I also never received a tracking number only a order number which is #**** this place is called GRILLZ BY SCOOTY very unprofessional originally they told me **** business days which it is well over the time they said I honestly will like a refund it seems this place has plenty of complaints they need to close down!

  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told that my product would be in 30 days from purchase it's going on almost 2 months and no one has communicated anything to me. I've emailed and reached out via email and still have not received my product.

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in full 3,7444.86 on May 12, 2023. I was told a 30 day turn around period. When the time came and went the next month rolled around and I was told I was on step 3 out of 4 and that my item was on the way. Nothing happens. The next month of august rolls over and I get a phone call saying my item would be done at the end of the month and still no evidence or no product is done. Im confused on how they just choose to take peoples money in such a way . No comment no replies nothing . All they are going to say is that a product like this takes time and it is on the way but it is not on the way . I dont want a refund I just want my product. I spent a lot of money and to just be scammed like this ***** . Its not cool at all .

  • Initial Complaint

    Date:09/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a grill from this business in April of this year(2023). I have not received my purchase yet. With it being so many months of waiting and not getting an exact update on where my purchase is, I requested a refund. I was told a refund was not possible. A major lack of communication has brought me here because even with going in store for an answer/ resolution, I still have nothing. I have proof of purchase and proof of me reaching out and going unanswered. I am very dissatisfied with the business and no longer want the purchase after waiting patiently and being ignored for 6 monmonths.Please help solve this issue.

Grillz By Scotty, LLC is NOT a BBB Accredited Business.

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