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Business Profile

Goldsmith

Grillz By Scotty, LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 106 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9 I ordered a product from the company and paid them $280.80. I hadn't received the product and started reaching out in July. After over 30 emails, texts, instagram messages, etc, I still have no received the product and now am no longer getting any responses. They've said multiple times they will "reach out tomorrow" or "We'll get you your order as soon as we can" but it's been months of repeatedly trying to get in contact with them, and I still can't. I'm now just getting ghosted. I just want a refund.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $514.65 on 3/9/23 to have a custom grill (gold teeth) made. I was told that there is normally a 30 day turnaround but that my order would be expedited to two weeks. I have now waited 6 months and still, no grill. I have reached out to the business via their Instagram, Phone, and Email, to no avail. They advise that they are still working on it and will not be refunding me the money. I received a call from an employee named Autumn on 8/17 who advised that my grill would be complete by 8/22. I have heard nothing since. They have not responded to my calls, emails, or messages.

    Business Response

    Date: 09/14/2023

    Hey,

    We want to manage your expectations properly, and give you a date we can commit to following through on. As it get closer to us finalizing your order- we will let you know an exact date.


    Thank you so much for your patience! We are doing our best- and we are more than COMMITTED to getting this done for you.

    Customer Answer

    Date: 09/15/2023

     
    Complaint: 20587331

    I am rejecting this response because:

    This message has been copied and pasted from a message that was already sent to me months ago. Yet, I still dont have my grill. Its apparent from all of the complaints that have been filed that youre running a scam operation.

    Sincerely,

    Rav'n ******

    Business Response

    Date: 09/20/2023

    We apologize Rav do you mind receiving a phone call from one of our representatives to settle this.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in full 3,7444.86 on May 12, 2023. I was told a 30 day turn around period. When the time came and went the next month rolled around and I was told I was on step 3 out of 4 and that my item was on the way. Nothing happens. The next month of august rolls over and I get a phone call saying my item would be done at the end of the month and still no evidence or no product is done. Im confused on how they just choose to take peoples money in such a way . No comment no replies nothing . All they are going to say is that a product like this takes time and it is on the way but it is not on the way . I dont want a refund I just want my product. I spent a lot of money and to just be scammed like this ***** . Its not cool at all .

    Business Response

    Date: 09/14/2023

    We want to manage your expectations properly, and give you a date we can commit to following through on. As it get closer to us finalizing your order- we will let you know an exact date.


    Thank you so much for your patience! We are doing our best- and we are more than COMMITTED to getting this done for you.

  • Initial Complaint

    Date:09/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/22/22 I purchased a custom grill in the amount of ****** . Order number **** I was told the order would take 30 days from the time of purchase . Which I received an email stating they had began the final phase on 1/3/23. Then was advised it would be done March 13. I reached out many times to no aval to them on when the product would be done . They have continue to say that it is in process . It has been over 9 months with no resolution I have moved and even had to reach out to update my address and still no product.

    Business Response

    Date: 09/09/2023

    Hey its GRILLZ by Scotty with an update  as we just past your 30 day mark 
    We TOTALLY understand your frustration


    Just to give you insight 
    We have over 300 orders that we work on at a time. We are a new business that is growing very quickly. So we are having to learn to adjust with the load of orders as we go. 

    We have been making progress and got over 50 grillz mailed out this week. We will be in touch and send a picture of your completed product.


    We really do apologize for how long its taking. We truly value you as a customer, and We are going to make sure the quality is top notch.

  • Initial Complaint

    Date:08/26/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 19, 2023 I ordered two 14 Karat extended gold fangs from this business for $313.19. My order number is ****. About a month from that day I got an email stating This is Grillz by Scotty , and any day now, our Artist will be completing your CUSTOM GRILL. After that email I heard nothing. I emailed their customer service on July 14, 2023 asking for the status because at that point it had been beyond 30 days. It wasnt till I asked for a refund that they responded with the same corporate garbage they respond to every other complaint with. It is now August 27, ********************************************* a refund. They never answer their phone, they never call back. They just keep ignoring and ignoring me.

    Business Response

    Date: 09/09/2023

    Hey its GRILLZ by Scotty with an update  as we just past your 30 day mark 
    We TOTALLY understand your frustration


    Just to give you insight 
    We have over 300 orders that we work on at a time. We are a new business that is growing very quickly. So we are having to learn to adjust with the load of orders as we go. 

    We have been making progress and got over 50 grillz mailed out this week. We will be in touch and send a picture of your completed product.


    We really do apologize for how long its taking. We truly value you as a customer, and We are going to make sure the quality is top notch.

    Customer Answer

    Date: 09/09/2023

     
    Complaint: 20526952

    I am rejecting this response because: its been way more than thirty days. Im not interested in the product any longer. I want a refund.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in March with this company and they only accept Zelle payments. They have not delivered my order or refunded my money. This is fraud and theft. They need to be shut down for scamming people and stealing their money.

    Business Response

    Date: 08/25/2023

    I do apologize for the lengthiness it has taken to complete your grillz.
    Our refund policy is that- we only issue refunds if we cannot deliver the goods. And fortunately, we are able to complete your order. 


    We can offer you a free teeth whitening, or free tooth gem, and if not we can do 10% off your next order. We take pride in our customer service and we can assure you that your grill will be top quality. Due to everyone wanting a Grill By Scotty and being a new company we are still working out the kinks and trying to deal with the surge of incoming orders. 


    Will you allow us the opportunity to complete your grillz as soon as possible?

  • Initial Complaint

    Date:08/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initiated my order in 2/20/2022. I paid $6,591.94 USD up front. I did the design myself and sent to them. Everything went fine up until the first mold didnt work out. 3 replacements got lost in the mail after that. They kept switching reps and locations. Im not sure if they gave me high karat gold either because my order slip conveniently popped up without a designation. When I asked, they said aw yea this the highest one you could get, but its not on paper.After the molds were lost, they went silent. I tried to contact them via phone and Instagram. When I finally got contact they asked me if I had paid. I dont know how a business with two locations doesnt keep a better record than me with my phone and email.I eventually received my grill 10/4/2022, about 8 months later. The craftsmanship looked suspicious compared to grills of similar specification (ordered by celebrities of course). It does shine nice, but Its a little tight on my teeth. I didnt bother getting it resized because I didnt want to deal with them again.I thanked them for at least trying to deliver, even though their policy is pretty much no refunds. They didnt compensate me for anything and they actually didnt give me the lettering I asked for in the order. Come to find out, they blocked me on Instagram too. As if I am the problem.

    Business Response

    Date: 08/25/2023

    I do apologize for the lengthiness it has taken to complete your grillz.
    Our refund policy is that- we only issue refunds if we cannot deliver the goods. And fortunately, we are able to complete your order. 


    We can offer you a free teeth whitening, or free tooth gem, and if not we can do 10% off your next order. We take pride in our customer service and we can assure you that your grill will be top quality. Due to everyone wanting a Grill By Scotty and being a new company we are still working out the kinks and trying to deal with the surge of incoming orders. 


    Will you allow us the opportunity to complete your grillz as soon as possible?

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive placed an order for a custom grill on may 2nd I spent $828 plus $100 deposit. I was told that the process takes about ***** days. I have not received anything yet. Ive called, email, text, and begged to speak to someone about my order. Now its august and I still havent received any accurate updates now Im so disappointed I want my refund I do not want the product or to deal with this company ever again. *** begged for a refund and they wont give it to me, continuously ignoring me and giving me the wrong information. I want my full refund of $928

    Business Response

    Date: 08/14/2023

    I do apologize for the lengthiness it has taken to complete your grillz.
    Our refund policy is that- we only issue refunds if we cannot deliver the goods.
    And fortunately, we are able to complete your order.
    We can offer you a free teeth whitening, or free tooth gem, and if not we can do 10% off your next order.
    We take pride in our customer service and we can assure you that your grill will be top quality. Due to everyone wanting a Grill By Scotty and being a new company we are still working out the kinks and trying to deal with the surge of incoming orders.
    Will you allow us the opportunity to complete your grill as soon as possible? 

    Customer Answer

    Date: 08/14/2023

     
    Complaint: 20451904

    I am rejecting this response because: the product was never made or fulfilled within the initial first ***** day time frame they told me. It has been 4 months and they way I know it didnt start yet because I keep calling and asking for any accurate information, I simply want my refund because it was never fulfilled within the aggreement now its over due 4 months I ordered this may 3rd it is now august 14

    Sincerely,

    ***************************

    Business Response

    Date: 08/16/2023

    We apologize for the delay and we are willing to fulfill the order. 

    Customer Answer

    Date: 08/16/2023

     
    Complaint: 20451904

    I am rejecting this response because: I want a full refund due to lack of service and communication. My order wasnt started in due time. This company breached the agreement. I only want my refund of $928.00

    Sincerely,

    ***************************

    Customer Answer

    Date: 08/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

    Regards,

    ***************************

  • Initial Complaint

    Date:07/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting on a grill since December 2022, i actually started the process in september 2022. it is currently ************* 2023 & i have received no order and no response from scotty or his "employees" they're scamming.

    Business Response

    Date: 08/14/2023

    I do apologize for the lengthiness it has taken to complete your grillz.
    Our refund policy is that- we only issue refunds if we cannot deliver the goods.
    And fortunately, we are able to complete your order.
    We can offer you a free teeth whitening, or free tooth gem, and if not we can do 10% off your next order.
    We take pride in our customer service and we can assure you that your grill will be top quality. Due to everyone wanting a Grill By Scotty and being a new company we are still working out the kinks and trying to deal with the surge of incoming orders.
    Will you allow us the opportunity to complete your grill as soon as possible? 

  • Initial Complaint

    Date:07/22/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for 14 permanent 22K gold teeth and did not receive the product, looking to get a refund.

    Business Response

    Date: 08/14/2023

    I do apologize for the lengthiness it has taken to complete your grillz.
    Our refund policy is that- we only issue refunds if we cannot deliver the goods.
    And fortunately, we are able to complete your order.
    We can offer you a free teeth whitening, or free tooth gem, and if not we can do 10% off your next order.
    We take pride in our customer service and we can assure you that your grill will be top quality. Due to everyone wanting a Grill By Scotty and being a new company we are still working out the kinks and trying to deal with the surge of incoming orders.
    Will you allow us the opportunity to complete your grill as soon as possible?

    Business Response

    Date: 08/14/2023

    I do apologize for the lengthiness it has taken to complete your grillz.
    Our refund policy is that- we only issue refunds if we cannot deliver the goods.
    And fortunately, we are able to complete your order.
    We can offer you a free teeth whitening, or free tooth gem, and if not we can do 10% off your next order.
    We take pride in our customer service and we can assure you that your grill will be top quality. Due to everyone wanting a Grill By Scotty and being a new company we are still working out the kinks and trying to deal with the surge of incoming orders.
    Will you allow us the opportunity to complete your grill as soon as possible?

    Customer Answer

    Date: 08/14/2023

     
    Complaint: 20361622

    I am rejecting this response because: I placed this order back in the middle of March and have not received nothing so i think a refund is in order or send what i ordered ASAP!!!!!!!!!!!! you guys have nothing but bad reviews, BAD BUSINESS!!!! 

    Sincerely,

    *****************************

    Business Response

    Date: 08/17/2023

    We can send the product. 

    Customer Answer

    Date: 08/17/2023

     
    Complaint: 20361622

    I am rejecting this response because:

    Well, send It already!!!


    Sincerely,

    *****************************

Grillz By Scotty, LLC is NOT a BBB Accredited Business.

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