Business Profile

Property Management

PadSplit

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

204 total complaints in the last 3 years.
97 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Padsplit connected me with a host to provide a service, but once I moved in, the host informed me that they could not provide the service. They even mentioned that they would understand if I decided to move out due to this. The day after, when I was about to move my belongings out of the house, I discovered that they had taken my scooter and left it out in the rain on the street, causing damage to it. I reached out to Padsplit, and they also said they understood the situation. However, they did not refund my money or offer to cover the damage to my scooter.
Business Response
Date: 07/30/2024
PadSplit is a coliving marketplace that provides affordable and furnished housing options. We are sorry to hear about ******** experience. The Membership Agreement signed by each Member before moving into a house outlines Membership rules and penalties for infractions. The member disputed her payment, and the funds were returned to her bank. We understand that having items missing or stolen can be very upsetting. PadSplit strongly recommends personal property insurance for Members who want to protect the value of their possessions. PadSplit is unable to reimburse the Member for lost property. Marzeih can contact us at ************** or ********************************** to discuss this issue further.
Customer Answer
Date: 07/30/2024

Complaint: 21976000

I am rejecting this response because Padsplit is responsible for the damage caused to my property. The host sent me a message saying that they cannot provide me with a service. Therefore, I had no choice but to check out. I paid for a week, but I checked out on the second day at the host's request.

Sincerely,

***********************
Business Response
Date: 08/06/2024
Thank you for the opportunity to respond to *******'s concerns. PadSplit provided the Member with the agreed accommodations; however, due to the Membership Agreement, she chose to move out of the property independently. On 6/7/2024, we refunded $426.16. We are sorry to hear that *******'s scooter was damaged; however, Members are responsible for securing their personal items, and PadSplit cannot control Members' actions. PadSplit strongly recommends personal property insurance for Members who want to protect the value of their properties. -PadSplit
Customer Answer
Date: 08/09/2024

Complaint: 21976000

I am rejecting this response because:
I need to inform you that Padsplit did not refund $315.44 plus $110.72, which totals $426.16, in June 2024; instead, they deducted the money from my account. I have attached my bank statement for June 2024 for your reference.
I appreciate BBB's assistance.

Sincerely,
Marzi

Business Response
Date: 08/14/2024
After a review of the Member's account, we've refunded the Member's payments of $110.72 and $315.44 as a courtesy. We've emailed the Member to inform her of the refund. For additional questions, Ms. ******** is welcomed to contact ************************************ PadSplit
Customer Answer
Date: 08/16/2024

Complaint: 21976000

I am rejecting this response because:
If a refund is issued, a proof of refund must be provided. According to the most recent bank statement of my account, the amounts $110.72 and $315.44 were deducted on June 5, 2024.
The bank statement is attached to this message as well.

Sincerely,

***********************
Initial Complaint
Date:07/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into my padsplit in May soon as i got to the home i couldnt get in the door the passcode did not work, no one helped me out i had to make multiple requests to get a door code i still had to pay for a home that i had no access to . Then when i got in the the home the electricity was going out and sparking it took multiple requests for them to come fix that problem. I couldn't even stay in my room scared for my safety the light was glued to the wall it fell down . All of this transpired during the time of may 10-june 11 . I asked for at least a week of and wasnt offered anything for those problems. Got a transfer for July 6 into a new padsplit and they are saying i owe $275 after i just paid them for the transfer $63.47 . The new padsplit i am in is disgusting There are mold in the ceilings ,the window is wide open and can't be closed , there are ants everywhere crawling in the bed biting me. I woke up itching on july 7 2024 . I made a complaint but im not getting no help! I just want my money back
Business Response
Date: 07/29/2024
PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ****************** experience. All maintenance requests are routed directly to the host and property management teams. We have verified these issues have been addressed. Our records does not show that an issue of mold was reported at the property. The Host has addressed all maintenance tickets submitted in a timely fashion and has been in contact with the member. ************** has been given a breakdown of their account balance that provides the details of each charge and concession applied. A member of our team spoke with ************** to address her concerns. As a courtesy, we applied a credit of $50 to the member's account. If ************** would like to discuss this issue further, the member can contact us at ********************************** or **************.
Initial Complaint
Date:07/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I BEGAN an application 7/5/24 with Padsplit. I provided my name, current address and social security, however I left the application at 40% complete and did not submit it. I decided to go with another option and no longer need Padsplit. I emailed for a refund of the application fee because I did not submit the application and shouldn't have been charged the $19.Padsplit customer service advised me that no matter what the application fee is non refundable. I DO NOT ACCEPT THIS CHARGE AS THE APPLICATION WAS NEVER FINISHED AND THERE WERE NO SERVICES RENDERED
Business Response
Date: 07/15/2024
Thank you for the opportunity to address ********'s complaint. PadSplit is a co-living marketplace that provides affordable and furnished housing options. All PadSplit application fees are non-refundable and individuals are informed of our policy during the booking process on our website. As a one-time courtesy, we have credited the member's account and provided a refund for the application fee. Tishauna can contact our support team at ************** or ********************************** to discuss this issue further.
Initial Complaint
Date:06/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The app preaches to help people. There are several things they do not do to make living there well. For instance they charge a room cleaning fee before you move in and the room is already cleaned because they do it when the last tenant leaves. Essentially Padsplit just tries to get money out of you in every way that they can. I did not move into the last place I booked because my apartment I was waiting for was ready, my move in was not even 48 full hours after I booked so I should have been able to get a refund. I did not go to the location I did not break the seal on the door. They make you sign a commitment forcing your hand so they can jack you out of your money. I should have been able to get a full refund minus the obvious 25$ cancelation fee. Their pricing is ridiculous and they do not have any empathy. So I basically paid for a room I never stayed in. They are refusing to see where I am coming from with the situation. All the other policys within the contract should be void because I did cancel with 48hours of the reservation. On top of that I did not receive a receipt when they took money from my account and the only thing that was suppose to be charged before move in was the 100 cleaning fee which is ridiculous because the room was already cleaned and stated so by the host of the property. The customer service representatives does nothing to help. The app did even refund a week from my last Padsplit when we had a natural disaster that killed the power for a week. They never checked on us, they did not make accommodations or nothing. They just drain you of all your money and it keeps you from advancing forward. Keeping my money when I did not stay is unjust and unreasonable because I did not inconvenience anyone. Even hotels will refund you the money for the days you do not plan stay on property if you cancel before the end of the reservation.
Business Response
Date: 07/15/2024
PadSplit is a co-living marketplace that provides affordable and furnished housing options. Our vision is to help solve our affordable housing crisis, one room at a time while leveraging housing for financial empowerment. We value our Members and are sorry to hear about ******** experience. Members are informed of their eligibility for a refund through our website and Support Team. Our team has addressed the member's complaint and applied a courtesy credit to *******'s account. We are happy to discuss this issue further with the member. Jazmien can contact Support at ********************************** or **************.
Customer Answer
Date: 07/16/2024

Complaint: 21922841

I am rejecting this response because: I do not have any use for padsplit.It was always a temporary situation. I do not wish to have a credit but instead a refund since I was never able to even attempt to use the service. On top of it all I never received proper receipts on the transactions. I would like a refund not a credit.

Sincerely,

*********************************
Business Response
Date: 07/31/2024
We are sorry to hear that the ******* has rejected our response. At PadSplit, we take pride in providing excellent service to our members. Per our policy, the member is not eligible for a refund. If a member does not meet the criteria for refund eligibility, they are responsible for their membership dues for that occupancy. Our team has explained to the member in detail why a refund was not provided. All members receive confirmation of their bookings and payments. Also, members can view their account dashboard to see all payments, concessions and credits. Jazmien can contact us to discuss this issue further at ********************************** or **************.
Customer Answer
Date: 07/31/2024

Complaint: 21922841

I am rejecting this response because:
The policy is not stated clear until you are cancelling, it gives you not other choice how is that fair? I will be seeking a lawsuit and I will be suing Padsplit for several things that have happened while I stayed at one of their locations as well as the policies that they have for cancellations. In no way is it fair to the members that want to occupy their properties. Look forward to seeing you all in court.
Sincerely,

*********************************
Initial Complaint
Date:06/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My experience with padsplit now is terrible wasn't like this before! Now I'm homeless because of ******** took half of my money for **** and padsplit knew this when the accepted my monthly income,! I had to transfer to another padsplit own by the same host due to always loosing power and WiFi had no WiFi for 4 days straight. I will not leave to die in a dangerous heatwave until the end of the month when I get my monthly check! Host is uncaring and padsplit knew I only get paid once a month!!
Business Response
Date: 07/08/2024
PadSplit's vision is to help solve our affordable housing crisis, one room at a time while leveraging housing for financial empowerment. We are sorry to hear about ******** experience. Our PadSplit team pursue every avenue available to us to provide our members with a positive experience. Although all maintenance requests are routed directly to the host and property management teams, we have verified that the maintenance issue have been addressed. While PadSplit provides cost-effective housing designed for the workforce, we are not a non-profit or government agency so we are unable to guarantee financial assistance. We follow a standard procedure related to payment reminders in order to help members stay in good financial standing and minimize late fees or risks to their membership status. PadSplit reached out to the Member multiple times and repeatedly offered amicable solutions to address concerns. We follow the law in accordance with requirements of landlord/tenant law. If a member chooses to overstay a notice to vacate, PadSplit engages the required judicial process. Due to privacy reasons, we are unable to go into further detail. ****** can contact Member Support at ************** to discuss this issue further.
Initial Complaint
Date:06/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I agreed to pay a lease of 168 per week to padsplitc yet every week they have managed to charge me extra for odd reasons such as there was an error in our system which made you pay less, would you like a discount for this error? When I had already paid 268 dollars for that week. Their extra charge made it 300 dollars for a 7 day stay. Now this week theyre charging me 14 dollars because of autopay failure, when I had already paid my dues for the week. And sometimes, they fail to disclose the reason for the charge.
Business Response
Date: 07/05/2024
At PadSplit, we value our Members and are sorry to hear about *****'s experience. All members are informed of their membership dues at the time of booking. Members can choose different payment frequencies to pay their membership dues and move-in fees. PadSplit follows a standard procedure related to payments in order to help members stay in good financial standing and minimize late fees or risks to their membership status. Our team informed the member of their option for payment and the member agreed. As a courtesy, we have applied a credit to the member's account. Due to privacy concerns, we are unable to go into further details. Micoi can contact Support at ************** or ********************************** to discuss this issue further.
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied to a place on Padlist and was denied without reason. However padlist said they would call me back to see if I was interested in a different place. I called at 10 am spoke to someone and didnt get much information. After 10 am I received another call from Padlist but it was a missed call because I was busy. I noticed several inconsistencies from one property to another and I wanted to ask questions about another property before I put a deposit down. When I called at 1:36 pm I asked to speak to a supervisor the person told me she is NOT getting a supervisor and hung up on me this is not a way to do business. Also I went to their website on my work computer, my tablet and cellphone app. It doesnt show a reservation ID at the bottom of screen. Instead of working around like an agent did the previous day this woman told me Im not doing that and Hung Up . I have the image of the property below. Also I had a coupon for $150 I used yesterday but the property did not accept me so pad split said I cant use the coupon anywhere else this is bad business.Coupon code 24SMR150. Basically Im trying to ask questions about something Im trying to spend money on and the lady says No Im not getting a supervisor and hangs up. Not professional at all
Business Response
Date: 06/26/2024
Thank you for the opportunity to address *****'s concerns. PadSplit is a co-living marketplace that provides affordable and furnished housing options. In response to the member's complaint, each Host has the option to accept or reject any booking that is submitted for their approval. All individuals interested in living in a PadSplit undergo the same booking process. The promotional code that the member received was for one time use only. Our records indicate that a member of our Support team informed ***** that we could transfer the member to the booking department for assistance. We pursue every avenue available to us to provide our members with a positive experience, and we deeply apologize for any inconvenience that ***** may have experienced. A representative from PadSplit will contact ***** to discuss this issue further. The member can also reach us at ************** or ***********************************
Customer Answer
Date: 07/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Yazan Cotton
Customer Answer
Date: 08/26/2024
This is the second time I contacted BBB about Padsplit customer service showing lack of concern and flat out hanging up in my face 08/24/24 at 6:45 pm and the representative didn't even give me her name. She also kept asking me the same thing over and over again which is " Why are you calling. " I would tell her and she would ask again without even trying to get a supervisor. I told to the landlord of this property directly earlier today and she said Padsplit didn't send her any information or notifications at about my issues call and concern 08/15/24. I also spoke to two representative earlier today that said on the 15th that person did not to a ticket for my extension request. The person that just hung up on me said " There was a ticket put in on 08/15/24 so what are you talking about. " I was informed the last minute at 4 am today 08/24/24 that if I didn't make a Full payment by midnight I was going to be removed from the place I'm renting. The person who hung up on me can't see how that is a major concern.

Business Response
Date: 08/30/2024
Thank you for your feedback, *****. We are disappointed to hear your experience with our support staff did not meet your expectations and are reviewing internally. Thank you for keeping PadSplit up to date on your payment status. We have credited $50 to your account and hope this helps you stay on track with your PadSplit dues. Please contact our Member Support team if you have any questions or additional concerns about this.
Customer Answer
Date: 08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Yazan Cotton
Initial Complaint
Date:06/17/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Padsplit tenant for almost three years here. Padsplit has let me down in every single situation Ive had with them. Firstly, they lie so easily saying someone from padsplit will call you yet they have never once actually called me unless its in regards to collecting money. When you ask for a manager to escalate, they say theres no manager or escalation process other than reiterating the conversation on email. Last week I went to pay a week of rent on the app as usual, but this time Padsplit took triple the amount (hundreds of dollars) more than what I agreed to pay on the app. It has now been a week and I have just received yet another email from the same ******** asking me to confirm the refund for the seventeenth time since I first requested it. they said it would take 5-10 business days which is unacceptable but I am powerless. Now I see theyve not even put in for the refund as they continue to ask me to confirm it over email as if theyre intentionally prolonging this so another week of rent is due. I could go on and wish I had more room here left to write. The way they handled it when I was physically attacked by another tenant in the home was reason enough to file a complaint here. I shouldve moved out then and cant wait til I never have to rely on this business ever again. They do not care about their tenants and from what I hear theyve been over charging tons of people by hundreds of dollars so its not just me. I am losing my storage shed because of this but hey, atleast my rent is paid early, right? They ought to be ashamed.
Business Response
Date: 06/26/2024
We appreciate the opportunity to address ******* complaint, and sorry to hear that the member is not enjoying their PadSplit experience. PadSplit's vision is to help solve our affordable housing crisis, one room at a time while leveraging housing for financial empowerment. The member informed PadSplit of her overpayment and our Payments teams worked diligently with the member to process the refund. We informed the Member that refunds may take up to 5-10 business days to receive. Our team communicated with the member to explain that the refund had been processed and that we could not expedite the funds being returned to their account. Regarding the safety concerns reported, we followed our safety protocol, and investigated the issue according to our policies and procedures. Members who violate safety concerns are subject to termination. Due to the privacy of our members, we are unable to discuss the details of this issue. ***** can contact us to discuss this issue further at ************** or **********************************.
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
COMPLAINT: PADSPLIT HOST ************************************** The house is nothing like what you have advertised. The street, the homes, does not look like the neighborhood. ***** infested crawling around while I'm there, n the kitchen, next to the room I rented, couldn't open the room door assigned to me, white powder sprinkled throughout the kitchen, drawers falling off, not clean!!! All of this is right next to the room I was assigned.I SEEK REIMBURSEMENT: * Unnecessary Money Spent ************** * All of the Inconveniences associated with renting a room of PadSplit from a Host * False Advertisement (pulled up to the house or street nothing like as advertised)* ***** Infestation (dead roaches and crawling)* UNCLEAN PROPERTY UBER (ALL ON THE SAME DAY) 5/30/2024 $12.08 | $36.56 | $29.70 TOTALING: $78.34 I REQUEST THAT THE HOST OF THE ROOM FROM PADSPLIT TO COMPENSATED FOR THE INCONVENIENCE. If the room was as advertised, I would not have needed to use Uber or need a Hotel room. HOTEL STAY on 5/30/2024 and 5/31/2024 TWO DAYS | TOTAL: $176.56 * PadSplit Host - They did not even try to really be concern, at the very least could have offered a gift card or something to show concern and good customer service. THEY OFFER NOTHING! And still have the audacity to keep calling my phone. I received a call June 12, 2024. From Number: **************. Spoke with someone who said their name is ***. I ask them why do they keep calling me. I told them I will have my attorney deal with this situation. The home is misrepresented online. I just got off the plane thinking I was coming to a nice clean home like the one advertised in the post. I took a Uber from the airport to ************************************************************************, a Uber to another location I had to get out of there, took another uber from there to a hotel. I look forward to resolving this matter amicably. The REFUND is one thing. They have refunded that.I SEEK REIMBURSEMENT $254.90 for the inconvenience of additional expenses.
Business Response
Date: 06/20/2024
Thank you for the opportunity to address ******* complaint. PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about Ms. ********** concerns. The member received a full refund and was informed why no other compensation will be given. PadSplit does not provide reimbursement for moving costs. An Advocate from our Member Support Team tried to communicate with ********** to discuss the issue, but was informed that she no longer wish to communicate with PadSplit, and will have her attorney address her concerns. If the Member or her attorney would like to discuss this issue further, they can contact us at ********************************** or **************.
Customer Answer
Date: 06/27/2024

Complaint: 21842916

I am rejecting this response because:

Sincerely,

*********
Business Response
Date: 07/12/2024
We are sorry to hear that ********** has rejected our response. PadSplit takes these allegations seriously. The member has received timely responses from Support throughout her stay, and we continue to receive her feedback sincerely. Each Member is responsible for the homes cleanliness. All maintenance concerns are directed to the Host. The Host was responsive regarding concerns brought forth by the member. Cherra can contact our Support team at ********************************** or ************** to discuss this issue further.
Initial Complaint
Date:06/08/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into padsplit in January 2023. I moved around a bunch of times and loved the freedom. I had many friends and the experience was memorable. I recently found a better home for myself and there was a positive balance on my account with ********************. I requested a refund via check due to my account being hacked and shut down with the bank and card used to make the payment for membership dues and move in fees. Padsplit has refused to assist me with the return of my money and actually asked me to call the bank and reopen my account to get the refund. This is absurd and a cruel gesture being enforced on me after the year of membership. During my stays I cleaned and even bought patio furniture at one of the residences. There's no cause for a good paying and liable customer to be thwarted to the gutter as if I took something from them. All relevant and pertinent documentation has been retained. If there is someone in the **************** that can mediate these injuries and atrocities carried out by there customer service team, I would be very grateful. The amount is significant to me and I would like to be reimbursed my funds immediately.
Business Response
Date: 06/24/2024
Thank you for allowing us to address Sultans concerns. PadSplit follows a standard procedure for refunds and is sorry to hear about his report. Our product can only process refunds to Members original form of payment, therefore, we cannot issue a refund to another card or in the form of a check. This is explained in our refund policy to all members. Our team has instructed ****** to reach out to their financial institution for further assistance, We have not received a response from the member. We have responded to Sultan multiple times concerning this issue. We respect our Members privacy; therefore, we cannot discuss the details of member finances. For additional questions, ****** can contact Support at ********************************** or **************.

Customer Answer
Date: 06/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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PadSplit is NOT a BBB Accredited Business.