Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged me an illegitimate fee of $115 over an unclarified issue. I seek a correction to my padsplit.com account and removal of this fee.

  Business Response

  Date: 06/21/2024

  We appreciate the opportunity to address ******** concern. Based on our records, the member has been charged for the removal or damage of property. The damage has been verified with the property Host. According to our policy, members are responsible for any property removal or damage and will be fined accordingly. Due to privacy reasons, we are unable to provide further details. ******* can contact us at ************** or ********************************** to discuss further. We will be more than happy to assist.

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21819947
  
  I am rejecting this response because:

  I received no notification about the fee during the time this company said it could be disputed. Nor have I received any proof of why this fee was applied such as photos of the smoke detector. I require this or I will continue to dispute this charge.

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***************************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been staying at this property on the padsplit platform. The host/landlord is very neglegent, the first property I stayed they had a lot going on and I end up staying on the street because I couldn't get access. They transfered me to another place I've been living almost a year now, The place didn't have sufficient locks so some of my things were stolen, there is a bad ***** infestation, the water from the kitchen was tainted and there has been flooding in my room following rain which has black mold in the room and on my belongings as well as smells of mildew. For several months I have been paying late fees because I missed a payment, in order to see the hosts reaction and have incurred late fees every week for the past ************************************************************************ compensation for my items as well as late fees. I've paid on time but because my balance is negative I still accrue late fees weekly. Padsplit has also done nothing but tell me I should have gotten renters insurance after the fact as well as has threatened to close my account and go after my credit when this has been an issue for the longevity of my stay.

  Business Response

  Date: 05/20/2024

  Thank you for the opportunity to address *******. PadSplit is a co-living marketplace that provides affordable and furnished housing options and we are sorry to hear about *******'s concerns. We take these allegations seriously. Although all maintenance requests are routed directly to the host and property management teams, we have taken extra steps to verify these issues have been addressed. We have communicated with the Host about these complaints and have received assurances that the items alleged have been addressed. Members accrue late fees if their balance is not paid in full. We follow a standard procedure related to payment reminders in order to help Members stay in good financial standing and minimize late fees or risks to their membership status. We respect the privacy of our Members; therefore, we cannot discuss the details of member finances. For additional questions, ******* can contact Support at ********************************** or **************.
  

• Initial Complaint

  Date:05/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company pad split offers an affordable way for people looking just to rent a room from a private residence. For the past 2 months now I have been trying to register with the company to get my application approved and then move forward from there so that I could rent a room from one of the hosts on their platform. My complaint is that their system is flawed and has caused me inconveniences and wasted money, when you go to apply, you have to pay the $19 application fee so that they can conduct a background check with a third-party company by the name of LexisNexis and you'll get the results back almost immediately. When I first applied and paid the application fee I got a message saying that they are having trouble verifying my identity and did not disclose any details but to just contact the company that they go through to do the background check, after several attempts of trying to speak to a live person from LexisNexis, I was able to get some information as to what can possibly affect my background check and it was not being registered to a physical address, so I finally opened up an address in my name and registered with the **** and then decided to reapply for a second time, I then got the same message about not being able to verify my identity and once again I called pad split to try to figure out the situation and all they told me was to go to this link that they provided, which was basically to dispute your information and that I would have to wait for a piece of mail coming from Lexus Nexus. That would give me a link that would bring up the information that they find in their system. When I spoke to a live person from LexisNexis for the second time I told him the situation and they went to authenticate my profile and the address that I gave them, which was the first address that I used when I first applied with pad split, passed in their system and for some reason pad split is still unable to verify my identity. So now I've wasted $38 and lots of time.

  Business Response

  Date: 05/17/2024

  We are so sorry to hear about the issue ***** is having obtaining Membership status. PadSplit members undergo the same background check and identity verification through trusted third-party vendors like LexisNexis. Our uniform screening criteria is applied to all applicants. Applicants who are not approved for membership may contact LexisNexis directly if they disagree with a finding on their background check. The dispute process is handled by LexisNexis and each member will need to await their decision. We will be happy to provide the member with a promotional code to waive the application fee if the member choose to apply again. Our screening standards are in place to ensure the safety and wellbeing of household members in the co-living setting. ***** can reach out to ********************************** or ************** to discuss this issue further.

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21662391
  
  I am rejecting this response because: I have sent over the *** file of my consumer report directly from LexisNexis and they have confirmed that this information validates in their system, but for some reason pad split is unable to verify my identity even with the consumer report from the analytics company. You want me to spend another $19 for the third time to apply and most likely get the same message again since the information that is on my consumer report that was validated through LexisNexis is the same information that I provided on the application the first time around.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/29/2024

  We are so sorry to hear about the issues ***** is having obtaining Membership status. All PadSplit members undergo the same background screening, including identity verification through a variety of third-party vendors like LexisNexis. Our uniform screening criteria is applied the same to all applicants. Due to the highly sensitive nature of background screenings, PadSplit is not able to offer specific information about this applicant. We are very sorry that ****************** is not in a position to become a PadSplit member. Although our application fee is non-refundable, as a professional courtesy we will refund ****************** $38 since we are not able to offer him membership at this time. Our screening standards are in place to ensure the safety and well-being of household members in the co-living setting. ***** can reach out to ********************************** or ************** to discuss this issue further.

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is crooked So many code violations windows would not lock. Reported for maintenance. Nothing happened someone trying to break in. I had to leave. Could not stay there anymore. It was horrible No refund was given to me even though it was very unsafe

  Business Response

  Date: 05/01/2024

  PadSplit is sorry to hear about ******'s experience. We are a co-living marketplace that provides affordable and furnished housing options. As a platform, PadSplit facilitates the relationship between hosts/homeowner's and members in homes. We pursue every avenue available to us to provide our members with a positive experience. Padsplit take these allegations seriously. Although all maintenance requests are routed directly to the host and property management teams, we have taken extra steps to verify these issues have been addressed. Our records indicate that the Member informed the Host of the issue and the Host responded within 24 hours of the complaint. The Host sent a technician to the property to fix the issue and found that a replacement was needed. The member decided to move-out of the property. Per our Membership agreement, if the lease is broken, the member is responsible for paying a lease break penalty fee. We will be happy to discuss this issue further with ******. The member can contact us at ********************************** or **************.

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to court for balance and it was dismissed. Padsplit asked me to send the documents in which I have and they still aren't updating the account to reflect the court decision and are saying there's no one higher up that I can speak to to get it corrected

  Business Response

  Date: 04/17/2024

  PadSplit appreciates that the **************** disputes the outcome of the court proceedings. Each host manages their own eviction processes and any court proceedings. PadSplit was not a party to the eviction action. Additionally, no documentation has been provided to PadSplit that would cause Ms. ******* balance to be erased. **************** can contact us at ************** or ********************************** to discuss this issue further.

• Initial Complaint

  Date:03/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is trying to over charge me. They are trying to charge me for the week after my move out date and also add an additional fee that is higher than what was in the written agreement.

  Business Response

  Date: 04/10/2024

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about *******s experience. Upon noticing the error placed on the members account, we adjusted the members financials to reflect the correct charge. Our team has apologized to the Member for the error on the account. Members are informed of their eligibility for a refund through our website and Support Team. We are happy to discuss this issue further. ******* can contact us at ********************************** or **************.

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple issues with Padsplit regarding a move -in process as well as problems with the property since being transferred. On 03/12/2024 Padsplit agreed to transfer me from an old property due to them allowing sqauters into the home and not having them removed. It was agreed they would offer me a credit of $300 for the transfer and $67 for late fees. The property manager "TwoKeys" under padsplit would not allow me to move to another property. I was suppose to move 03/13/2024 to another property of theirs. If my move in was completed same day 03/13/2024, I was suppose to receive an adjust of $69. I had to contact them on 03/13/2024 because they sent me a move in email with no codes. They did not respond to me with the codes I needed until 4:30 PM EST. I STILL completed the move out same day and was never adjusted the final $69. I was originally told this was declined because I was still living in the old property. I submitted picture proof that I had moved out and still did not get the credit. I attempted multiple times to request to speak to the host regarding this and they never responded. Today 3/27 someone from ******* contacted me saying my credit was declined because of the $300 credit I got which is COMPLETELY UNRELATED to this issue. The person who contact me was talking over me, cutting me off, and hung up on me. (they also closed the old property chat so that I no longer have access to it)Secondly, I have been paying for a private bathroom I have not been able to use. I contacted Padsplit 3/15 about this, the ticket was marked resolved and it was not. I resubmitted a ticket and it has still not been fixed. I asked for my rent to be adjusted from $240 to $159 until this issue was resolved and the person who contacted me from TwoKeys completely ignored this issue altogether

  Business Response

  Date: 04/25/2024

  Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. In our review of ******'s case, we concluded that the Host responded to the member's concerns. Due to issues brought forward by ******, the Host agreed to provide the member with a credit of $300 to assist with transferring to a different property. The courtesy credit was applied to the member's account. Unfortunately, the member was not eligible for an additional credit, therefore, we were not able to provide the $69.00 credit. Our PadSplit Support Team has explained in detail to the Member why the $69 credit was not issued. We do not have a record of an agreement between the Host and Member that there will be a price reduction regarding the room transfer. We follow a standard procedure related to payment reminders in order to help Members stay in good financial standing and minimize late fees or risks to their membership status. ****** can contact us at ************** or ********************************** to discuss this issue further.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Padsplit in ******* ** has committed fraud against my checking account and refuses to return my money. They made an unauthorized draft of $25 out of my account with the reason being someone said I violated a house rule. I did not violate anything and this is hearsay. Also not the first time I have been lied on at the house. I need my money returned immediately.

  Business Response

  Date: 03/14/2024

  When a Member chooses autopay, their payments are automatically processed; however, they always have the option to turn autopay off. All members have to follow the same rules that they reviewed and agreed upon before their occupancy begins. Per our Membership Agreement, rule violations may result in Member fines. PadSplit respects the Hosts autonomy to make decisions to manage their household best safely and efficiently. We will be happy to discuss this issue further with *****, as we do not discuss Members accounts publicly, the member can reach out to us at ************** or ***********************************

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21387383
  
  I am rejecting this response because:

  1. I am on autopay, but padsplit had already deducted my autopay payment for my rent earlier that day. So it sounds like on autopay day when rent is due, any charges can be added and multiple autopay drafts can be performed on a member's bank account in a single day, and that's not right. Especially when the rule violation fee was added to the house rules in the same day I paid my rent. If anything, that fee should have been charged to my account and deducted the following week on autopay day. I had just gotten through paying two weeks worth of rent plus a late fee. Then the same day the rules changed and $25 was deducted from my bank account for this "rule violation."
  
  2. No rule was broken. The only time I spoke to the house manager, ****************, about a rule violation was mid FEBRUARY, and nowhere in that conversation was it determined that I broke any rule. I was simply asked if i broke one. And I told her no. So I'm trying to understand how I was charged a rule violation fee on MARCH 4th which coincidentally was the same day the house rules changed to rule violation fees. Also, I was only told about the charge once I found out about it in my mobile banking and called Padsplit to inquire about it. 

  3. I tried to reach out to Padsplit to discuss this matter further on 3/14/24 and was told that no one was available to speak with me about it. A ticket was opened, but I have no ETA for when I should expect to hear from them by.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/21/2024

  PadSplit is sorry to hear that our response was not satisfactory. We strive to ensure each Member has an excellent experience, and we hate to not hit the ***** PadSplit provides affordable housing options in a co-living setting, as such hosts set house rules aimed at providing a comfortable, safe, and healthy co-living environment. The Membership Agreement signed by each Member before moving into a house outlines certain rules and penalties for infractions. This host provided warnings to the entire house for smoking and cleanliness infractions that broke the house rules. After receiving warnings, the entire house received a penalty for violations of the house rules. PadSplit respects a Hosts autonomy to make decisions to manage their household best safely and efficiently. However, as a gesture of goodwill, PadSplit has applied a credit of $50 to the Member's account for the rule violation fees that were charged. Our team has been in contact with ***** to further discuss his concerns and inform Member of the credits provided. ***** can reach us at ************** or **********************************. Thank you for the opportunity to address this. 

  Customer Answer

  Date: 03/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I don't know if the entire house was charged violation fees initially at the same time I was, or if this was done as a result of me bringing the issue to BBB's attention. However, I will accept Padsplit's response for this claim. And I will be opening a follow up claim as well. Because although the entire house was charged violation fees, nobody was removed from the home except me. And this was authorized by the manager of the home because I spoke up to the manager's assistant about my charges. Nobody else voiced any concerns about any charges. Instead, two house mates raised safety concerns on me for confronting the house manager's assistant about the charges when she appeared at the house the following day. So that is what I'll be addressing next. Thank you. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive advertising and marketing. Affordable housing should not come with risk of injury and theft of property. Padsplit lies to their clients

  Business Response

  Date: 03/04/2024

  PadSplit is a co-living marketplace that provides affordable and furnished housing options and we are sorry to hear about ****** experience. Due to the nature of shared living, we always encourage our Members who might be having problems to talk it out with their housemates. PadSplit requires all Members to adhere to Membership rules and has specific protocols for responding to safety events. All reported safety events are responded to. Sometimes this response requires termination of someone's membership. This Member repeatedly violated Membership conduct requirements and, after receiving warnings, was terminated. PadSplit cannot comment on actions taken by the Host. We did, however, report the Member's concerns and claims to the Host. We respect the privacy of our Members; therefore, we cannot discuss the details of specific violations. We have addressed ****** complaints. For additional questions, she can contact Support at ***********************************

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There needs to be someone to complain to instead of support. A manager or supervisor. I asked to speak to a supervisor or management and there is no such person. The place I was focused to live at has maintenance issues and I had requested a room to transfer to a private bathroom and they gave my room away after making me transfer to a room with no bathroom. I asked what happened to the room with a private bathroom and the lady said there is no such thing, and I have proof the private bathroom was rented out. I was staying at a place that had a private bathroom and the host and padsplit support could not release me from this room that I was forced to keep because there was something wrong with their computer system it didnt allow me to fully transfer or cancel my transfer. Now, Im stuck with no bathroom private and some maintenance issues the host still hasnt resolved. My other place I transferred from my rent was $998 dollars almost a $1000 dollars a month and now paying less but not what I reserved Im paying $800 a month but still nothing done with the maintenance requests. I want to have someone follow up. I cant find another private bathroom and too many of the same hosts that *** lived with and had some serious issues with tenant and maintenance issues. Im stuck to live with the service issues and no private bathroom. My biggest complaint is NO SUPERVISION to talk to when a customer is being abused and disrespected. I cant believe support insisted on forcing me to move into this room and never helped me to stay where I was at and keep my room I reserved in the home Im at with a private bathroom. *** transferred before and there are rules that are supposed to followed and the portal should work at any times of the day. Support denied my rights to everything transferring and me making my decision NOT them making my decisions of WHAT THEY WANT not WHAT I REQUESTED. Im paying the bill that makes the company A PROFIT. I dont need someone telling

  Business Response

  Date: 02/16/2024

  PadSplit does not assign rooms to *******. When ******* reserve rooms, they independently select available rooms from the PadSplit platform. Room availability is determined by the rooms condition, based on its previous occupancy or other factors, and these rooms are activated by the Host. Our mission is to help solve the affordable housing crisis by providing one room at a time to our *******, and we care deeply about our *******. We apologize if the room the Member requested was not available, but please note that rooms are available on a first-come, first-serve basis.  ******* who are in good financial standing always have the option to transfer to other properties. This member has been afforded the same options as all other members. All maintenance requests are routed directly to the host and property management teams. Our Support Team has notified the Host of each maintenance request that was submitted. The Member can contact our Support team at ********************************** or ************** to discuss this issue further.

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21275147
  
  I am rejecting this response because: I have been on padsplit for 1 and 1/2 years. I dont need the book or rules if you look at my history and explain or why youll see the host dont care and support and getting that way as well. Recently I moved due to unsanitary conditions no shower, and this is the best answer I get is horrible, but let me explain. I left no shower conditions to a psycho pad mate to horrible and so bad that if I had to stay in that house for more then a week Ill probably be committed its so bad. People are breaking rules and the roaches infestation is scary. 
  

  Im so glad the good lord has finally gotten me out of padsplit. I wish them the best of luck. Example of the pad mate where Im at. She dumped all the hand soap and dish soap that the house provided and the host gave her an alternative to clean the floors or shes out so she cleaned the floors and sink but dumped all the soap out of the containers. 
  

  This was a first for a host to stick up for his house!!! Its horrible!! That girl had the floors so sticky from the kitchen throughout the hallway to the bathroom because a ***** was moving in the house thats connected to the guy thats helping the guy move in. 
  

  Anyway, I want to add so much money Ive spent transferring to place to place I know Ive spent atleast $1000 dollars in fees only. Padsplit is getting to be a game to the company and the host. I could go on and on about my room flooded, no heat in my tiny house, locks not working or secure and etc, but we would all get tried. 
  

  I remember there was a guy made good money said hed never return to padsplit. I feel the same way. Its sad to say because people are living there permanently and its a program not a life to stay on especially when there are people making over $20000 dollars or more. People want to create gangs of violence and force you to leave and believe it or not the company protects them. 
  

  They have a rule 3 strikes youre out, but by the time that happens who wants to continue living in an unsafe house thats costing you money? Its not worth it the program or like me you have to stay strong and focus because its another world and its getting really bad and inhumane to live in. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 03/21/2024

  PadSplit is sorry to hear that the complainant has rejected our response. PadSplit is committed to providing our Members with access to affordable housing options through our platform. Our customer service representatives do not select or force Members into specific rooms. Providing people the autonomy to select a room from available inventory on the platform is part of what makes our company unique. The room inventory updates in real time as rooms are booked. We know how frustrating it can be for Members to miss out on an opportunity to book a specific room, but we always hope they can find suitable alternatives from available rooms. All of this is accessible on our app and website and controlled by the individual Members. PadSplit values this Members loyalty and has provided multiple monetary concessions to the Member through their tenure on the platform.