Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Padsplit member for a year and living at the same Padsplit home- 2178 ***************************, ******* **. About 8 weeks ago I viewed a room on Padpslit at another house that was closer to my work that had a room with a private bath. The room was listed at $290. After about 6 weeks weeks of seeing the room had not been filled, I told Padsplit support that I was interested in the room, but not at the rate requested. After some back and forth the "host" agreed to $240 a week.Padsplit doesn't allow you to see the property or even know the specific address until move in day. When I arrived at the property is was NOT the house and condition that was shown in the pictures. There were health and safety issues and I immediately emailed Padslipt that I wouldn't be moving in and I would be remaining at the house I was in. The house had trash overflowing in the kitchen, there was trash outside the bedrooms, and the bedrooms had no way of being locked except when the occupant was inside. The room ad said the doors locked from inside, but there was There would I took pictures of the property issues and submitted them to Padsplit with my complaint. Padsplit added around $600 in fees for a move out and move in that never occurred. I am now being threatened with eviction, even though the host of the house I have been living in for the past year said I didn't have to move out. Padsplit is continuing to stand by these unlawful charges saying that the host of the derelict house with old photos will not waive the fees. Fees he had no business to try to collect. I contacted the owner/host of the house I live in and ask for him to help with the situation. At first he said that the fee issue was going to be resolved and he told Padsplit I could stay at the house. He has since stopped answering my emails and Padsplit is sending me daily email notices to move out or face eviction.

  Business Response

  Date: 02/19/2024

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ****'s experience. We follow the law in accordance with the requirements of landlord/tenant laws. As per the membership rules, it is the responsibility of the members to keep the common areas of the home clean. We follow a standard procedure related to payment concerns in order to help Members stay in good financial standing and minimize late fees or risks to their membership status. Each Member has the option to transfer at anytime. Before moving into their room, members are made aware of possible rent/dues increases in their Membership Agreement. We have communicated with the Member about this issue and have taken the steps to assist the Member. As a courtesy, we waived 1 week of Membership Dues and provided credits to the account. For additional questions, **** can contact Support at ********************************** or **************.

• Initial Complaint

  Date:01/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally attempted to schedule a move in 10/2022 using a promo code I was sent in an email from Padsplit but the code never worked. I contacted customer support via phone with no resolution and was told to email support. Support stated because I had not started an account there was no way for them to help me with the code at the time. I submitted an email support request 11/08/2022 & never received a closing response back. I started a lease room agreement 11/20/2022 & Power went on 11/22/22. Padsplit support originally offered to credit for me the days missed without power & allow me to transfer. The power was restored 11/26/22. After the power was restored support then refused to offer me the credits since the problem had been fixed. I never heard back as to why and when they reached out again they said it was because I had a heater and that caused the power outage which is untrue, when I provided the receipt of purchase showing it was purchased after the outage date many days later support never responded again and have continued to carry that balance over and charge late fees. For the next issue as a part of our agreement there are to be no guests in our home. 2 members previously listed and removed from the lease are still occupying rooms #2 & 10 in addition to this those members have also brought people they know and given the house codes out to people who have moved into rooms with them in addition to room #s 7 & 8. I have reached out multiple times about the safety concern and requesting the removal of the additional people never listed in the *************************** has either not responded and not offered a workable solution.

  Business Response

  Date: 02/06/2024

  Thank you for the opportunity to respond to ****** concerns, and we are sorry to hear about his experience. We are a co-living marketplace that provides affordable and furnished housing options. As a platform, PadSplit facilitates the relationship between hosts/homeowner's and members in homes. We take these allegations seriously. Although all maintenance requests are routed directly to the host and property management teams, we have taken extra steps to verify these issues have been addressed. We have received assurances that the items alleged have been addressed.  For additional questions, Tyrez can contact our Support team at ********************************** or **************.

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21217476
  
  I am rejecting this response because:

  Not all of the concerns put forth were addressed, I have already tried multiple times to reach out to support as seen in my attachments and it just gets to a point nobody responds, & nothing has been resolved.
  
  Sincerely,
  
  D. Tyrez Sweat

  Business Response

  Date: 02/19/2024

  Thank you for the opportunity to respond to ******* concerns, and we are sorry to hear about his experience. We are a co-living marketplace that provides affordable and furnished housing options. As a platform, PadSplit facilitates the relationship between hosts/homeowner's and members in homes. We take these allegations seriously. Although all maintenance requests are routed directly to the host and property management teams, we have taken extra steps to verify these issues have been addressed. We have received assurances that the items alleged have been addressed, the power was restored at the property and the promotional code given was a valid code. All reported safety events are responded to by our Support staff. Sometimes this response requires termination of someone's membership. If a member chooses to overstay a notice to vacate, PadSplit engages the required judicial process to evict the member. PadSplit follows the law regarding the removal of any authorized individuals at the property. We respect the privacy of our Members; therefore, we cannot discuss the details of specific violations or member finances. The Member was offered a free transfer due to the issue reported.  As a courtesy, we have applied a credit to the Member's account and waived fees. For additional questions, ****** can contact our Support team at ********************************** or **************.
  
  

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Over the past summer I moved into the padsplit alone. In October 2023 a roommate decided to be upset with me for whatever reason and decided to report a false claim to PadSplit. I have also found out that this same roommate also made false reports on another roommate.Padsplit reached out to me about the report but never discussed anything with me. I called, texted and emailed with no response. Yesterday I get a call from Padsplit, about the same issue, after months of waiting on a response. After finally discussing the issue with the representative the representative told me that they would be in touch. Today I wake up to an early move out request from Padsplit for CO-LIVING. They refuse to handle the situation correctly they rather listen to false claims by upset people than THOROUGHLY investigate. Those people who make false reports should be reprimanded. And Padsplit should be held accountable for not doing their due diligence when it comes to rectifying issues instead of taking sides.

  Business Response

  Date: 02/14/2024

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We are sorry to hear about ********'s experience. We require all Members to adhere to Membership rules and have specific protocols for Membership Rule violations. Unauthorized guests are not allowed inside of PadSplit property for safety reasons. We respect the privacy of our Members and do not publicly discuss the details of their specific violations. The Host is made aware of all claims and concerns within the property. We cannot comment on actions taken by the host. PadSplit follows the law in accordance with the requirements of landlord/tenant law. The Member can contact us at ********************************** or ************** to discuss this issue further.

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Padsplit connected me with a property owner.Subsequently, I Went to check property before moving in...Payment of ($125 + other fees were paid)Got to the property ,unfortunately, it was a mess .I left and slept in my truck.The next day, I called PADSPLIT and they advised that I apply for a change of apartment.. I did that the next day.... The new apartment bill is $145 ..So I paid the difference of $18.98 to move into the NEW apartment. Padsplit will never allow you to move into a property without having paid in full.I moved into the new apartment on the 19th of November and I should be making the next payment on the 26th of November. ( payment is made every sunday)..To my greatest surprise, I was debited $145 again on the 20th... I called them the next day about the illegal charge but they would NOT refund me and so I decided that the illegal $145 taken from my bank account should be applied for 26th ****** They refused and till date my Padsplit account is still showing a negative of $-270.00...This is what they do now and it is illegal...Because they illegally have me to still be owing them, they charge me $25 fee every week. Even though I pay ***************** week , but because i still have illegal negative balance, they now illegally adding $25 every week.This is illegal.

  Business Response

  Date: 01/29/2024

  Thank you for providing your feedback! PadSplit is a co-living marketplace that provides affordable and furnished housing options. We care about each Member and are sorry to hear about ****** experience. Each Member is responsible for the homes cleanliness. We offered the Member one no-cost transfer to another home. We cannot discuss the details of specific finances. We have addressed ******* complaints and applied courtesy credits to the account. For additional questions, the Member can contact Support at ***********************************

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of PadSplit November 5th and informed PadSplit I was moving out and they sent me an email informing me they were aware I was moving out so on December 5th 1 month PadSplit informed me that the host of the house was filing an eviction against me as if I was still living there in which he knew I wasnt when I move out I had a balance of 100 and now their saying I owe **** as if Im still living there I asked PadSplit what are they gonna do about this and they said they are gonna let the host know that he cant keep charging me as if Im still living there because the rules are after you reach a balance of 300 they will change your access code so you cant access the house so why am I still being charged after I moved every time I talk to someone at padspli they say the host is not responding will someone please let me know what is going on and Im sure the host is doing this because I told PadSplit the house has an ant infestation and the host wasnt doing anything about it

  Business Response

  Date: 01/23/2024

  Thank you for the opportunity to address ***** concern. PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ***** concerns. We take these allegations seriously. Although all maintenance requests are routed directly to the Host and property management teams, we have taken extra steps to verify these issues have been addressed. We respect the privacy of our Members; therefore, we cannot discuss the details of member finances. We have addressed ***** complaints, corrected the internal error, and applied courtesy credits to his account. For additional questions, **** can contact Support at ***********************************

• Initial Complaint

  Date:01/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced enormous amounts of injustice while renting through Padsplit and they do not care to do anything about ANY of it, no matter how many times I reach out to customer service. Screenshots attached are self explanatory.

  Business Response

  Date: 01/16/2024

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ******* experience. Maintenance and Rule Violation Reports are available to Members when there are issues to report. PadSplit followed protocols and responded when actionable items were brought to our attention by the Member. There is no internal note or information promising any reimbursement of rent dues owed for the tenancy. For additional questions, ***** can contact our Support team at ********************************** or **************.

• Initial Complaint

  Date:01/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .Request for Compensation and Resolution of Unjust Termination Dear PadSplit Management,I hope this letter finds you well. I am writing to express the profound challenges I have faced since the termination of my PadSplit membership, leading to homelessness and considerable emotional distress.The abrupt termination left me without adequate time to make the necessary adjustments to secure alternative accommodations. This unjust denial of a reasonable transition period has significantly contributed to the hardship I am currently enduring.Furthermore, despite the extenuating circumstances of my homelessness, PadSplit continued to demand payment on a positive balance in my account. This has exacerbated my financial strain during an already challenging period. I urge you to reconsider this approach and acknowledge the need for compassion and fairness in these circumstances. While on the property my tire was slashed and my foo was thrown away by one of the padsplit members. There were false allegations against me and I have been traumatized by all of this unfortunate fair behavior In light of the pain and suffering caused by being rendered homeless due to the termination of my membership, I request compensation for the emotional distress and the financial burden imposed upon me. This compensation is crucial to help alleviate the hardships I am experiencing as a result of this unfortunate situation.I appreciate your immediate attention to this matter and kindly request a swift resolution to address the unjust termination and the ongoing financial demands. Your cooperation in providing fair treatment and compensation will go a long way in mitigating the adverse effects of these circumstances.I look forward to your prompt response and a resolution that takes into account the hardships I have faced

  Business Response

  Date: 01/12/2024

  PadSplit is a co-living marketplace that provides affordable and furnished housing options and we are sorry to hear about *****'s experience. Due to the nature of shared living, we always encourage our Members who might be having problems to talk it out with their housemates. PadSplit requires all Members to adhere to Membership rules and has specific protocols for responding to these types of concerns. All reported rules violations are responded to. Sometimes this response requires termination of someone's membership. We respect the privacy of our Members; therefore, we cannot discuss the details of specific violations or member finances. We have addressed *****'s complaints. For additional questions, ***** can contact Support at ********************************** or **************.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no water pressure in the main bathroom sink, we are unable to wash our hands an perform other ***** related functions as a result- this has been an issue for more than a week.The second bathroom toilet has been broken for weeks and we've opened several maintenance requests that have all been closed stating it has been remedied, yet nothing has been done to fix it.There is a clear mold issue inside of this house that is apparent inside the main bathroom ceiling area by the toilet cabinets and around the inside of the shower and it is visible on the bathroom vent.The previous maintenance person, no longer with PadSplit, painted the obvious mold vents within the house, which does not fix mold- it only masks it.We ******* our bills on time, as we are obligated to, we only expect that the home features that are expected to be available and free from harm to our health; work as expected also.We do appreciate what has been done to remedy some of the issues with the house but need these important issues remedied asap also.

  Business Response

  Date: 01/08/2024

  Thank you for the opportunity to address ******** concerns. PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ******** experience. We take these allegations seriously. Although all maintenance requests are routed directly to the host and property management teams, we have taken extra steps to verify these issues have been addressed. We have communicated with the Host about these complaints and have received assurances that the items alleged have been addressed. For additional questions, ******* can contact our Support team at ********************************** or **************

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this complaint as a tenant renting through PadSplit. Ive been renting with them for the past year as I had accepted a job offer as a flight attendant in February 2023 in **************, ****. I transferred units & relocated to my new domicile from *******, *******. I had issues leading up to this transfer like my room code not working & being told I'd have to pay for a locksmith out of my own pocket, the main door not locking/unlocking; wed have to leave the door cracked or unlocked. One night we found out that one ******** had his adult son living with him. He was drinking & driving & led the police to raid our home. A toilet in one of the bathrooms got backed up into the shower. It was unsanitary. Rooms not being properly prepared or cleaned for future guests. I am making this statement as a victim of sexual assault at one of the PadSplits property by another PadMate member. I reported the incident to the ******* ********** the property manager as well as PadSplit. They continued to allow him to stay at the unit days after being aware of the incident. They didnt change the codes, he was able to come back to the unit & leave gifts.I had to transfer rooms yet again but out of state as there were no other locations in ****. This process has been stressful for me as I have not been supported by PadSplit regarding this matter. My documentation for reparations has been delayed due to miscommunication to complete the forms needed. Theres no direct communication with the host in case of emergencies. I am being threatened to vacate my room because they couldnt get in touch with the host in time in regards to payment. But were aware the property was sold & in process of new management. PadSplit needs to be held accountable for their unsafe living conditions. Our experience deserved to be heard. (1) PADSPLIT IS SCARY! : ATLHousing (reddit.com)To those struggling with renting... Please PLEASE stay away from Padsplit! : povertyfinance (reddit.com)

  Business Response

  Date: 01/30/2024

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ******** experience. We follow the law in accordance with the requirements of landlord/tenant laws. Maintenance and Rule Violation Reports are available to members when there are issues to report. PadSplit respects the Host's autonomy to make decisions to manage their household best safely and efficiently. We require all Members to adhere to Membership rules and have specific protocols for Membership Rule violations. PadSplit followed protocols and responded when actionable items were brought to our attention by the Member. We respect the privacy of our Members and do not publicly discuss the details of safety concerns. For additional questions, Roshona can contact our Support team at ********************************** or **************.

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9th, I submitted a maintenance ticket, ******, to my PadSplit Host regarding the washing machine in the home. Previous tickets regarding the same problem, machine not working, in August, were withdrawn after being analyzed by "technicians". When I attempted to use the machine, the washer filled with water, but did nothing after that. I expressed that I was disappointed that I would now have to incur additional expenses to wash, since laundry was included in my weekly rate of $215. On September 17th another message was sent to the host after not receiving a reply and advising the host I would deduct my cost form my weekly rent when I had to go to a laundromat. The machine was eventually replaced on October 6th, almost two months after the first of many maintenance tickets were filed and then withdrawn. I went to the laundromat numerous times during this period and only subtracted my expenses of $35 (Lyft ride to and from laundromat and cost to wash) only once from my weekly rent. On October 26th someone by the name of ********* at PadSplit waived $125 of the fees when I initially complained but didn't adjust the $35 even after I advised I could provide receipt of said $35. I have since incurred late fees totaling $185 on this $35. I pay my weekly rate of $215 timely every week on time. The information below is from my bank account for the charges I incurred on Sunday, September 24th Lyft - $9.86 5:44 PM ??Laundromat - $8.00 4:40 PM ??Laundromat - $8.00 4:06 PM ??Lyft - $8.52 3:40 PM ??The two charges of $8 was to wash and dry two loads.

  Business Response

  Date: 12/22/2023

  We have a vision to create a world-class marketplace that can provide quick and effective solutions to the affordable housing shortage for low-income earners. We value our members and are sorry to hear about ******************** experience. Unfortunately, the member's request for a $35 reduction in weekly dues was not approved, which led to late fees. However, as a courtesy, we previously issued a $125 and, as a result of this complaint, the Member received an additional $100 credit to her account. Our team is always available at **********************************.  - PadSplit 

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21020530
  
  I am rejecting this response because: The weekly rate was raised from $205 to $215 on June 25th "in order for the Host to continue operations".  I assume that meant the upkeep of the home, which included the washing machine.  That is an extra $40 a month from me.  I paid this and due to The Host negligence in hiring incompetent maintenance people, who did not do their job thoroughly when it was first reported in August and closed two previous tickets reporting the problem after their analysis it exasperated the problem, that it wasn't fixed until October.  Once again use of the washing machine is included in the weekly rate and I didn't have access to it for over two months.  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/29/2023

  Thank you for allowing us the opportunity to continue resolving ******************** complaint. As a gesture of goodwill, we have issued an additional credit to cover the remaining late fees. We apologize for any inconvenience that **************** may have experienced during this time. If she needs further assistance, our Support team is always available at [email protected]
  

  Customer Answer

  Date: 01/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************