Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PadSplit has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Padsplit has a room on there website that is false ! The room in the house looks nothing like in the picture on there website! I went too move in the room on Dec 8th and as I arrived the house reeked of Marijuana Smoke all threw the house as well the stove in the kitchen was missing a burner , it was a electric stove, roaches were on the stove ! Both refrigerators had bugs crawling in them , the refrigerators reeked of meldew food ! The room I was Supposed to move in was Nothing like the picture that was on the website! I called Padsplit immediately ! To report the Slumlords house . This was the first time I used Padsplit, they failed to inform me that if I didn't move in i needed to select a move out date at that present time . Padsplit failed to REFUND my money for a room I never moved into . Padsplit is failing to check on the rooms and houses they post on there website, this Very misleading to people like me that is trying to find housing/ room .I want to report Padsplit for not first refunding my money then not following up on these Slumlords who post these room on there site .

  Business Response

  Date: 12/18/2023

  Thank you for giving us the opportunity to address ************************** complaint. PadSplit is a co-living platform that provides affordable and furnished housing options. We are sorry to hear about ************************** negative experience. We always strive to provide our members with a positive experience, and we take all complaints seriously.
  
  We require all household members to contribute to maintaining cleanliness in the common areas. Nonetheless, on December 17th, our team reached out to ********************** to address his concern, and we provided him with a courtesy refund. We consider the matter resolved. If ********************** has any additional questions or concerns, he is welcome to contact our support team at *********************************** -PadSplit

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room on **************************************************************************** for the Sunday, November 11, 2023, I would enter the establishment at that time and was met with roaches and a bed that was ripped up and urinated on by the previous tenant. I recorded a video and took photos of this issue. I would then remove the bed and the frame from the rented room. Sweat and mop the floor, disinfect the room, and purchase and place ***** traps. I had contacted the host about this issue and never received a response, I had contacted padsplit through ********************************** with the same information and never received a response as well. I provided photos and dates multiple times. In less than a few days, I would discover black mold growing from the bathrooms and A/C vents of diverse places around the house, which I also documented and sent photos of this biohazard issue. I sent over complaint, after complaint, for weeks without a single response from the host, and pad split simply issuing tickets that went nowhere to help this situation.On December 3, I finally had enough, I notified the host I was leaving, and I moved out immediately because I was getting sick from the mold. I have severe allergies to mold. I have provided documentation and images on all these concerns, and still, I am being charged for $342.00 for the two weeks I have not lived there and am now living in my car. I was going to move on but I am still being billed despite calling pad split multiple times and never getting this issue resolved. I have emails that prove all of these concerns and was promised a phone call and I have never received a phone call.

  Business Response

  Date: 12/20/2023

  We have a goal to tackle the issue of affordable housing crisis by providing one room at a time, while also utilizing housing as a means for financial empowerment. We are sorry to hear about **************************** experience and have investigated the matter. As a courtesy, we have issued a refund for several weeks to ************************.  Our team has reached out to inform him of the refund and provided him with a timeline for when he can expect to receive it. If he needs further assistance, he is always welcome to contact our team at **********************************.
  

• Initial Complaint

  Date:12/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been living in this PadSplit house at *******************************************************. For the past several weeks my electricity has been going on and off. Recently it went off and I put in a maintenance request. They came and fixed it and they went right back off. So I put in another request and I also called. Im my mobile app I use to pay my rent, the complaint status said complete, however, I went to check that night my lights were STILL OFF. I havent had electricity in my room since 11/28/2023 the day Im filing the complaint 12/9/2023 thats over 11 days with no electricity. Our rent also went up by $20 in September! Im paying for a room that I cant even live in. I believe I deserve compensation for this last weeks rent that I paid EARLY and I dont believe I should pay ANYTHING until my issue is resolved.

  Business Response

  Date: 12/15/2023

  We value our Members and are sorry to hear about Essences experience. PadSplit followed protocols and responded when actionable items were brought to our attention by the Member. The ************************ informed the Member that the unapproved heating device was the cause of the issue and provided a solution; however, the Member has not acted on the recommendation.  Essence is welcome to contact our Support team at ********************************** or ************** if they would like to address this issue further.

• Initial Complaint

  Date:12/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged without being told I was being charged for anything during the member ship signup. Theres no notification stating that they are going to take any money. They took $19 from me without authorization or notification.

  Business Response

  Date: 12/06/2023

  At PadSplit, we strive to go above and beyond to exceed our customer experience. We are sorry to hear about Ms. ********* experience. We follow a standard procedure for Membership applications. After reviewing the agreement, Members must acknowledge it and are not charged until they have done so. The application fee is non-refundable. Our Support team is available for Ms. ******** at ************** or ***********************************

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Complaint Regarding Persistent Maintenance Neglect Dear Better Business Bureau,I hope this communication finds you well. I am writing to bring to your attention a deeply concerning situation I have been facing as a tenant with PadSplit.On October 13, I reported a maintenance issue, supported by photographic evidence, concerning a cracked bathroom AC vent originating from the roof. Despite three weeks having elapsed, no remedial action has been taken. I promptly brought this to the attention of PadSplit, expressing my dissatisfaction and emphasizing the surpassing of the stipulated maintenance time frame. Regrettably, my concerns have gone unanswered.Furthermore, I submitted an additional maintenance request two weeks ago regarding a persistently leaking sink. Although the host initially addressed the issue, the problem resurfaced shortly after the supposed resolution. When I communicated the ongoing AC and bathroom ceiling concerns to the host, he claimed ignorance and asserted that maintenance believed it to be mere condensation, assuring that it shouldn't crack further and posed no harm. However, I observed a worsening state of the ceiling from the original date of my October 13 maintenance request.In an attempt to validate my concerns, I consulted maintenance personnel, who confirmed the severity of the issue and suggested a potential problem with the roof. Despite my hopes that the two weeks following October 18 would lead to a resolution, no action has been taken. I now feel uncomfortable using essential facilities like the shower, with the persistent fear that the ceiling may pose a threat at any moment.Compounding my discomfort is the unprofessional conduct of the landlord/host, who assumes the role of a maintenance person despite the presence of designated personnel. This individual has used my restroom during working hours, disturbingly coughing throughout the house and causing discomfort to residents. The situation has surpassed the expected timeframe for the landlord to rectify the issue, prompting my urgent appeal for assistance.I have diligently notified both the host and PadSplit on multiple occasions, generating several tickets in an attempt to prompt resolution. Unfortunately, no meaningful response or action has transpired, indicating a concerning lack of commitment on the host's part to address these pressing issues. Even in personal discussions, the host displayed a lack of remorse and requested the submission of another maintenance request for the same issue.As a tenant paying rent weekly in advance, I find it unacceptable to endure such living conditions and uncertainties about the services promised. The off-season for work has intensified the financial strain, making it more challenging to fulfill rent obligations without receiving the services I am *********** as part of my agreement with PadSplit.I seek your assistance in expediting a resolution to these persistent maintenance issues and obtaining reimbursement for the period during which my safety was compromised. Enclosed, you will find comprehensive documentation of my maintenance requests and a visual record of the deteriorating bathroom ceiling.Your intervention in this matter is crucial, and I appreciate your prompt attention to address these pressing concerns.Sincerely,***************************

  Business Response

  Date: 12/22/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ******************** concerns. We are taking the allegations seriously. Even though all maintenance requests are directly sent to the host and property management teams, we have taken additional steps to ensure that these issues have been resolved. We have already communicated with the host regarding these complaints and have received confirmation that the alleged problems have been addressed. If **************** has any further questions, she can contact our support team at ********************************** or **************.  -PadSplit

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nothing.. just a slum land Lord...who has 18 plus 5 kids living in an a three bedroom home that ********* from two keys turned into a ****************************** the basement with the electric box... when it rains it destroyed my property.. they have illegally evicted me by changing the fronts door code ajd the code to my bedroom while in court and then after a consent is signed by a judge . the next day they went and took my belongings out the room while the consent stated I had one more month left..farm even look the locks off my deer while I was in the hospital and I went to court again... On 10/10/23.. and got another consent because padsplit and *************************** violated the first consent..this is now 11/13/23a months later and there is still a balance on my account when it should be zero according to the court consent...I called several times and the customer service tell me they can't do anything because the eviction department did not submit the court paperwork...and they hang ** in my face.. this is disgusting behavior by padsplit and two keys and ***************************. I need my account zero as per court order. The basement has molds the place was not like it was advertised.. no lamps.. no chair for workstation. They changed for cleaning yet the room and was filled with large cockroach and spiders living and dead all over.. they did not clean the common area as advertised.. *************************** promised to fix item but did not show up to the property at *********** cove *******..the toilet broke upstairs and there was filthy water coming down the middle of my bed.. category 3 filthy sewer water.

  Business Response

  Date: 11/29/2023

  We confirmed with the Host that an eviction was pursued and we were provided paperwork that demonstrates this was handled through ************ channels. At this time, this person is not a member of our platform. -PadSplit

• Initial Complaint

  Date:11/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of PadSplit on the 10 of November 2023. PadSplit sent me a list of things to complete in order to receive a refund of my dues for that day. I called on the November 10,2023. Was advised my refund would be processed no problem. I called a few days later was assured my refund was processed and to allow 5 to 7 days.

  Business Response

  Date: 11/22/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options, and we are sorry to hear about ****************** experience. We reached out to the Member but were unable to contact her.  A courtesy credit and refund was issued to the Member's account.  Our Support team is available to answer any of her questions at ********************************** or **************.  -PadSplit
  

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The house has rats that the host has been notified about when I arrived September 2, 2023. My window lock is broken in half and needs to be replaced, I put in a maintenance request. I used Raid Bed Bug spray on my bed in room 6 as I noticed bed bugs on my pillows. Using this spray seems to have made the issues much worse. I shower every morning and it seems all of my clothes, sheets, hats, etc seem to be infested with bed bugs. I need to go to the doctor to have them evaluate the severity of this issue. This past Friday we received a notice that the water is going to be shut off today 11-13-2023, if payment of $155.81 is not received. There is mold in the vent system and the previous maintenance person (****) simply painted the vent covers to cover up the mold but never addressed the serious mold issue. **** was recently fired. These are many health concerns at the address included and this needs to be addressed immediately. I suspect there are more.

  Business Response

  Date: 12/04/2023

  Thank you for the opportunity to address **************** concerns. PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about **************** concerns. We take these allegations seriously. Although all maintenance requests are routed directly to the host and property management teams, we have taken extra steps to verify these issues have been addressed. We have communicated with the Host about these complaints and have received assurances that the items alleged have been addressed.  For additional questions, ************** can contact our Support team at ********************************** or **************.

  Customer Answer

  Date: 12/09/2023

  The water cut off notice was remedied. The rat maintenance (rotten wood where rats were coming in) has been remedied. Im concerned that all of us in this home may still be in danger of breathing in mold from the A/C system. The attached pics show mold that has formed on the bathroom vent and the other pics shows what looks to be mold developing by the bathroom cabinets. We also have a problem with the sink water pressure and I recently put in a request to fix our secondary bathroom toilet, but the ticket was closed as completed- but was never addressed.
  Again, we all pay our due on time, we are respectful of the Padsplit home rules and expect the same respect from our host.
  So far the relationship between us all has been a bit lopsided.
  We all appreciate what has been done to remedy the health concerns identified but there are still outstanding issues that need to be resolved.
  I have even made repairs to the home from my own money to help with these efforts. Something I am not responsible for but as a previous home owner know how to do and dont mind helping where I can.

  It appears my pics are too large for your system, please provide an alternative.

  
  Please advise.

  Business Response

  Date: 12/20/2023

  ************** noted in his response that he could not upload additional photos.  On 12/13, we reached out to the Member and ask that he send the photos to PadSplit support.  Once we receive the photos, we will further investigate the report. Thank you for the opportunity to resolve ****************** concerns.  PadSplit

  Customer Answer

  Date: 12/26/2023

  I replied to the house chat in 12-22-2023 but have yet to receive a response from the property managers.

  Also, now we have no water pressure at all in our main bathroom sink.

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent homes that look nothing like the pictures. Homes are located in dangerous neighborhoods and cars are being broken into with no answer from PadSplit. Inconsistency with charges on rent and new charges that can not be explained by PadSplit.

  Business Response

  Date: 11/13/2023

  Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. We are sorry to hear about ********************** experience. Our 24-hour-a-day customer support responds to each report from members, and all reported safety events are responded to. We follow a standard billing procedure, and the Payments team has communicated several times with the Member to explain her account.  We applied a courtesy credit to her account.  For additional questions, she can contact Support at ********************************** or **************.

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been staying with padsplit over 5+ months maybe a year. Padsplit with two keys do not care about there members well being or the members things. They have neglected the safety of others simply by going with the first story told which comes from a liar stealing provoking and actually performing witchcraft movements on a member. I have been racially profiled by African American black people that have made my living experience a nightmare from pacing above me and just making my moments . To purposely having attitudes and making me look like a problem by feeling *********** me . And just breaking into my rooms and taking pictures moving things and taking things to make me look crazy . Yet Ill recieve an eviction and be told that this can go the hard way or easy way when you people have been the hard the entire time is just sad and disrespectful to me , my mental , my well-being and my all around care of myself. Because you only see the money but dont see the neglect given by you by not assisting with actually moving other members out the way that you know prior to moving here have and was the problem so its not right to pick on someone physically mentally and spiritually and then purposely making there life hard as public taunt Ive never mind talking to you guys but you guys have the bare minimum to help protecting ourselves from members but wanna throw people on the streets 1. File a TPO , once my tpo is completed will the police come and remove them then ? Or is it just paper work to say I did it like thats doing anything , there still here ! 2. Talk to them !? If someone purposely does something to you would you really wanna talk to them just so they can lie to make you look like you accuse people ! C R A Z Y. My bad whos looking whos listening me and you so why you feel okay letting me know you are purposely playing me out of padsplit and okay with it ?! Beyond me but Ill definitely be suing because yall too comfortable being ignorant.

  Business Response

  Date: 11/09/2023

  
  PadSplit is a coliving marketplace that provides affordable and furnished housing options.  We care about our Members and are sorry to hear about ********************** experience.  Due to the nature of shared living, we always encourage our Members who might be having problems to talk it out with their housemates. All reported safety events are responded to, and PadSplit requires all Members to adhere to Membership rules and has specific protocols for responding to safety events. PadSplit follows the law under the requirements of landlord/tenant law. Our Support team is always available at ********************************** or **************. 

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20828916
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************

  Business Response

  Date: 11/15/2023

  PadSplit is a coliving marketplace that provides affordable and furnished housing options.  We care about our Members and are sorry to hear about ********************** experience.  Due to the nature of shared living, we always encourage our Members who might be having problems to talk it out with their housemates. All reported safety events are responded to, and PadSplit requires all Members to adhere to Membership rules and has specific protocols for responding to safety events. PadSplit follows the law under the requirements of landlord/tenant law. Our Support team is always available at ********************************** or **************.