Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start off with specifying that I am NOT a padsplit member. So I was VERY concerned when I woke up yesterday morning, 10/28/23, to 3 different changes to padsplit which add up to $400! I immediately called my bank and contacted padsplit via email. A representative of padsplit did get back to me via email, suggesting that I call my bank and that theyd cooperate with my banks investigation. I followed up via email, telling them that I had contacted my bank prior to my initial email, if they had any information about who made these fraudulent purchases and /or where these purchases were made, and if they had any contact information for law enforcement should I want to get them involved. In their next response, they completely disregarded my inquiry about involving law enforcement, reiterated that theyd be happy to work with my bank and they had no information since I dont have a padsplit account. That sounds very fishy to me because as a business, why wouldnt you have information about who used my card information and why are you avoiding having law enforcement involved? Why are you only interested in working with my bank and not law enforcement, ESPECIALLY since its one of YOUR tenants commuting fraud? If this is how you conduct business, then Im glad that Im not a padsplit member and I am resolved to avoid padsplit like the plague.

  Business Response

  Date: 11/08/2023

  Thank you for the opportunity to respond to Ms. ******* complaint. We are sorry to hear about her experience. PadSplit escalated ******************** complaint to our collections and ******** department. Our team reached out to **************** to further assist, but she has yet to follow up with **. PadSplit encourages **************** to alert her bank of the reported alleged fraudulent charges and follow their requirements for disputing. Support is available to **************** at ******************** or **************. - PadSplit

• Initial Complaint

  Date:10/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a family member whom had been living in one of pad splits properties where the storm knocked the electricity out. Even after the electricity company had restored power to the area, it was determined that the property she lives in did not have the correct permit so therefore they cannot restore electricity to that building. She is still required to pay the weekly rent despite not having electricity and attempts to reach out to the owners have been unsuccessful

  Business Response

  Date: 10/30/2023

  Thank you for the opportunity to respond to this complaint.  We are sorry to hear about the reported experience; however, we cannot verify the Member or the complaint.  PadSplit takes Members privacy seriously and never shares Member information with anyone but the account holder or authorized representatives.  Our team is available to our Members at **********************************. 

• Initial Complaint

  Date:10/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Padsplit is supposed to provide quality affordable rooms. I paid $345.00 to rent a room at *********************************************************** The location is nextdoor to several abandon houses. The area was unkept and very sketchy. No available parking. In addition I was provided a code to enter the home that didn't work. The representative with Padsplit were unhelpful. I was placed in harm by the location and my money was taken. Please take the necessary steps to shutdown this company immediately.

  Business Response

  Date: 10/24/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We are sorry to hear about ******************** experience. PadSplit has reached out to the Member; however, **************** has yet to accept our calls, respond to a text message, or return our email.  We've spoken to the property's Host, and they visited the property, checked the lock, and reassured PadSplit that the lock was operational. Our Support team is always eager to assist our Members. We respect our Members' privacy and cannot discuss the details of her finances. Based on Membership rules, **************** is ineligible for a refund; however, we applied several courtesy credits to her account.   For additional questions, she can contact Support at **********************************. -PadSplit
  

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Padsplit helps stockers locate their victims, On October 1, 2023, I, ***** Guest, applied and received a pad split as a form of living. I moved into the location at ***********************************************. I advised pad split of my situation (that I need an PIN on my account to help conceal my identity). I was advised by a pad split representative that was impossible to help conceal my living arrangements. However, on October 3, 2023, the ******* was given my location. I had to move to another Padsplit and on October 10, 2023 which the address was ************************************************************************************************. On October 10, 2023 around 1 p.m. my living location was revealed again to my ******* by a pad split agent. The ******* demanded that I come out at gun point which the owner and other residents of the premise witness my stockers discharging a bullet twice in the air. The DeKalb County officer were called and followed up with a police report. Thereafter, on October 10, I was demand to leave premise. From October 10 until October 15, 2023 ,I called pad split on several occasions to inform them that I had to moved out of **************************** on October the 10th and I put in several move out request which was somehow canceled by my ******* which had obtained access to my account. I spoke to several representative and supervisor concerning my move out and my safety which has been compromised by Padsplit. After, I realized the representatives at pad split did not take any concern of my matter. I started to notated individal names before explaining my situations which is as follows: 10/13/2023 I spoke with ******* and ******; 10/14/2023-- ***** and Precious ( Precious will kind of helpful); 10/15/2023 **********************, ****. Now, I am been ask to pay an additional -$109.86 instead of returning my payment back for the week of 10/10/2023 - 10/15/2023 because I did not reside at the resident due to Padsplit endangering my life.

  Business Response

  Date: 11/02/2023

  Thank you for the opportunity to address Ms. ******* concern. PadSplit takes Members' privacy seriously and never shares Member information with anyone but the account holder or authorized representatives. When we are provided evidence, there are additional steps we can take. When the Member booked her room, she did not notify PadSplit of any concerns or request further assistance. We have very specific safety measures to address reports of violence. This Member never informed PadSplit of the alleged shooting incident until we received this complaint. All reported safety events are responded to, and we follow protocol when actionable items are brought to our attention by the Member. As a good-faith gesture, a courtesy credit was applied to the Member's account. We respect the Member's privacy and do not publicly discuss finances. Our team is available at **********************************. -PadSplit

• Initial Complaint

  Date:10/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I was charged for a rental weekly fee and late payment fee when in fact I was not living in a Padsplit property. I requested a move out and I moved out yet I was still charged after I moved out

  Business Response

  Date: 10/19/2023

  Thank you for the opportunity to respond to ******************** report.  PadSplit's mission is to help solve our affordable housing crisis.  We are sorry to hear about her experience. Although we do not publicly discuss Member's accounts, upon further review, the Member's charges are not recent and stem from December 2021. When booking her room, the Member agreed to the parameters of our stated policy. The charges are valid; however, as a courtesy, we waived the late fee. The Member is welcome to contact our Support team at ************************************ PadSplit

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They eventually evicted the first homeless person who was living in room 3 after months of complaining. He came back and shot up the house with a rifle, destroying my vehicle in the process. They offered no compensation at all and they have not fixed the house up.Now there is a homeless woman living in room 5 who eats our food from the fridge and breaks into the rooms. Padsplit has refused to do anything about it and the host does not exist. Me and some of the previous residents have spoken to a lawyer about our rights. Please reach out to me at ************************** if you wish to be considered in the action against this company.

  Business Response

  Date: 11/10/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. Thank you for the opportunity to respond to ****************** complaint. We value our Members and are sorry for his experience. PadSplit has standard mechanisms in place to respond to all safety incidents. Our team reported the Members concerns and claims to the Host. PadSplit collaboratively supports homeowners and hosts as they make day-to-day management decisions in the homes. The Support team is always available at **************. -PadSplit 

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a trucker and moving to new job offer when it fell through in ************ *** then I canceled and was told a refund would be done to my bank but they didnt know how long it would take my bank to process it. My bank manager says its not been sent and shes right because it shows still in my PadSplit account. Every time I call they make a ticket and say theyll call and never do call or resolve and this has been ongoing since before sept 5th/2023

  Business Response

  Date: 09/22/2023

  Our mission at PadSplit is to help solve our affordable housing crisis, one room at a time, while leveraging housing as a vehicle for financial empowerment. We are sorry to hear about ********************** experience.  On 9/21/2023, a full refund was issued to the Member's card.  Refunds take **** days to reach the original form of payment. Our team contacted the Member to inform her.  For additional questions, our Support team is available at *********************************** PadSplit

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently reside in a Padslit, where I rent a room on a weekly arrangement. Twice this month an individual claiming to be from the company has knocked on my door, stating that he needed to take photographs of my room and said I was to be evicted. I have repeated reached out to Padslit seeking an explanation, and resolution. I did however receive a written confirmation stating that I was not being evicted. However and individual from Padslit came to my door again with the same statement. The second time it occurred a ******* explained to the individual from Padslit that there are two units. Upstairs and downstairs. The Padslit representative was not aware that there is a side door to the separation Padslit upstairs. Last week a processor came to serve eviction papers, they taped the information containing a name with my room number in the door to the unit downstairs. I reached out to ******* again explaining that the individual theyre attempting to evict is in the unit upstairs and to please be certain to make the distinction going forward. I never got a reply.Today someone come into the Padslit downstairs attempting to move into my unit. I explained the unit they want is upstairs. Again I called ******* and explained the situation the response I got was that it wasnt their fault someone left the door unlocked allowing acres to my room and that the individual moving in didnt follow clear instructions. I can attest to the lack of clarity in the instructions because when I moved in I had no clue which door to enter because there is no instructions explaining there are two separate Padslit.Again this has pattern of harassment has caused me great concern and no measures to correct the situation has been attempted by Padslit. I want the harassment to stop.

  Business Response

  Date: 09/19/2023

  Our vision is to create a world-class marketplace that enables the quickest and most effective solutions for the affordable housing shortage for low-income earners. We are sorry to hear about ******************** experience.  The ************************ contacted the Member to advise him they are working to provide a clearer distinction between properties and apologized for the inconvenience. They've also addressed the issue with a PadMate.  The Member thanked the team for the phone call; the matter is considered resolved.  - PadSplit

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been a trespasser living in the house, hes been here sleeping in the laundry room. Me and another roommate has. Tried to get him removed by calling the police as Padsplit would want us to do! I have been reaching out to them multiple times, no one has responded. He has caused verbal altercations and almost physical with me and another roommate. I been here for four years and never had a issue here or within the house. I will be getting legal advice and a lawyer involved. They up the rent and harass you about paying rent but cant solve a problem with a trespasser being here. They do not live up to there values of what the company stand by, convenient, reasonable price, and safety. They have breached their end of their contract and something must be done about it! I received a letter in the mail today from bbb in regards to my complaint and in response from the business. I have not had to the opportunity to respond since the case is now closed, so I am sending out another complaint. I will be going to the news with this as well! They have not came by or did anything about the guy still in the laundry room, and now someone is living in room 2 unauthorized with a cat that has fleas! I am allergic to fleas! One bite and I break out entirely. I am moving forward still with finding a lawyer. This is beyond ridiculous.

  Business Response

  Date: 09/06/2023

  We appreciate the opportunity to address Mr. ****** concerns.  We are sorry to hear about his experience. PadSplit requires all Members to comply with Membership rules, including keeping door codes confidential. We follow the law in accordance with the requirements of landlord/tenant law.  If a member chooses to overstay a notice to vacate, PadSplit engages the required judicial process to evict the member.  Mr. **** declined a complimentary transfer offer, refused to engage in additional communications with the Host, and was informed of safety protocol.  Before moving into their room, members are made aware of possible rent/dues increases in their Membership Agreement, and homeowners/hosts are limited in their ability to increase rents. We care about our Members and follow a standard payment reminder procedure to help Members stay in good financial standing and minimize late fees or risks to their membership status.  Our Support team is always available at ************************************ PadSplit.

  Customer Answer

  Date: 09/08/2023

   
  Complaint: 20561549
  
  I am rejecting this response because:
  They have not done what they are expected to do as a company. There is still someone living on the property in the laundry room RENT FREE while the rest of us there with room are paying rent. Then there is someone living in room 2 with cats that have fleas. I am allergic to fleas. The company has breached their policy they supposedly live up to. I have a lawyer now that will be contacting them. And I will bring this to the news still.
  Sincerely,
  
  Varian Hair

  Business Response

  Date: 09/10/2023

  We are sorry for Mr. ****** experience.  He refuses to communicate with the Host and declines the offer of a free transfer to another property.  PadSplit follows the law in accordance with the requirements of landlord/tenant law.  If a member chooses to overstay a notice to vacate, PadSplit engages the required judicial process to evict the member. -PadSplit
  

  Customer Answer

  Date: 09/10/2023

   
  Complaint: 20561549
  
  I am rejecting this response because: One yo are lying no one hasnt offered me anything or contacted past the previous phone I hade back in August! You fail to comply by your OWN POLICY! You hav allowed people to live here rent free while others as myself continue to pay rent and pay for someone to stay here. Youve allowed someone to stay in these rooms for over a year without paying rent! Plus me transferring will not resolve the issue! You people allow this to continue to go on here. Youll all the same if I was to transfer. But stop lying you have been in contact with me or offered anything. I check my phone and emails. Nothing from you people other than notifications when its time to pay rent. Funny how thats the only time you will respond. 
  
  Sincerely,
  
  Varian Hair

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently reside in a padsplit property and there have been missing light bulbs for almost a year now. They have refused to replace the bulbs. One is at the front door. I come in late at night and the front door and front of the house is blacked out. This poses a safety issue. I am the only female at the property. There is no light at the back door either, and no light in the laundry room. We had all these lights initially, but when the bulbs blew out the last time they just decided not to replace them. We are literally doing laundry in the dark. I have complained countless times, to no avail. A white male tenant, that just moved in, made a complaint about an issue and they had 2 repairmen here within the week. Ive been complaining forever, have lived here for several years and I, as a black woman, cant get a light bulb. That sounds discriminatory to me! These people have devalued and disregarded me in every way possible! They continue to be negligent, disrespectful and lie, by saying they are working on it. Then they say its fixed. Meanwhile, they havent done anything in all these months. They are so trifling and horrible. Its light bulbs and they cant even be bothered to do that simple thing. They are absolutely ridiculous!

  Business Response

  Date: 09/19/2023

  Our mission is to help solve the affordable housing crisis by leveraging housing as a vehicle for financial empowerment.  PadSplit is happy for the opportunity to address ****************** complaint and is sorry for the inconvenience.  To address her concerns, we've been in touch with the Member and the ************************ team. ****** reported the issues are resolved.  -PadSplit