Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been a trespasser living in the house, hes been here sleeping in the laundry room. Me and another roommate has. Tried to get him removed by calling the police as Padsplit would want us to do! I have been reaching out to them multiple times, no one has responded. He has caused verbal altercations and almost physical with me and another roommate. I been here for four years and never had a issue here or within the house. I will be getting legal advice and a lawyer involved. They up the rent and harass you about paying rent but cant solve a problem with a trespasser being here. They do not live up to there values of what the company stand by, convenient, reasonable price, and safety. They have breached their end of their contract and something must be done about it!

  Business Response

  Date: 08/29/2023

  We appreciate the opportunity to address Mr. ****** concerns.  We are sorry to hear about his concerns. PadSplit requires all Members to comply with Membership rules, including keeping door codes confidential.  We follow the law in accordance with the requirements of landlord/tenant law.  If a member chooses to overstay a notice to vacate, PadSplit engages the required judicial process to evict the member. Before moving into their room, members are made aware of possible rent/dues increases in their Membership Agreement and homeowners/hosts are limited in their ability to increase rents. The Member's Host/landlord is offering the Member a complimentary transfer.  Our Support team is always available at ************************************ PadSplit

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a six month contract and rented a room through Padsplit.com on May 28, 2023 for $ 160 per week. On August 18, 2023, the fire ******** and police department entered the home and forced all of the tenants to vacate the premises and the house was then boarded up. All the tenants received 2 days at a hotel as compensation for being removed from the home from the fire ********. I immediately contacted Padsplit.com. I was informed that my situation would be escalated. After repeated calls to Padsplit over two days I received a "transfer" to another Padsplit home. I went to the new residence and house was locked. Upon speaking with the Padsplit representative I learned that there were additional problem in the home. It is now August 22, 2023 and I am homeless and have not been reimbursed for the money I have paid.

  Business Response

  Date: 09/06/2023

  
  PadSplit provides affordable housing, and cannot control government actions.  We have done everything we can up to providing emergency transfers and covering hotel stays where applicable and continue to provide member support where needed.  - PadSplit
  

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been living at ********************* for almost a year now, it's a padsplit home. I have been complaining about a particular member **************** For months on end. She breaks literally every rule padsplit has which keeps peace in the home in a way. Padsplit has done nothing about this member. She has threatened me numerous times. She said she would knock my door down and drag me out of my room. She claimed she was going to push me down the stairs. I have never said a word to this girl besides one time I got out of my bed at 3am to knock on her door several times to ask her to cut her TV down. All padsplit does is send a message to her and she starts yelling and cursing and beating on the wall about the message. She also has another unauthorized person living in this tiny room with her and she has taken up the closet space in the upstairs hallway closet. They come back every night yelling and cursing about everything. It's like she thinks this is her house and padsplit isn't going to do anything. She thinks that because padsplit has done NOTHING. Her membership should have been terminated a long time ago for how loud and inconsiderate she is. She also smokes cigarettes and black and milds in the bathroom and leaves ashes and trash everywhere. I put a trash can in the restroom but I took it out because no one's cleans up after themselves

  Business Response

  Date: 08/22/2023

  Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. Due to the nature of shared living, we always encourage our Members who might be having problems to talk it out with their housemates. We are sorry to hear about ****************** experience.  PadSplit requires all Members to adhere to Membership rules and has specific protocols for responding to safety events. All reported safety events are responded to and the Host has taken action regarding this complaint. We respect our Members' privacy; therefore, we cannot discuss the details of specific violations. Complaints of smoking in a house are routed to hosts and are handled accordingly. PadSplit follows the law in accordance with the requirements of landlord/tenant law. Members in good financial standing always have the option to transfer to other properties. - Regards, PadSplit

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  need Padsplit to remove a tenant or remove keys that is disruptive and dirty and they refuse to do anything about it after being reported over half a dozen times... They also refuse to do anything about roaches, clogged drains, the rooms don't all have numbers on them and they know that but they make it impossible even with pictures and videos evidence where you can hear exactly where the disruption is coming from even with the door closed... The rooms on the bottom floor of my unit don't have numbers on them... My communication to the management company is saying the video and pictures have to include the door number to have him reported but when the padmate reported me they removed a key from me and my room number isn't on my door so how is it I get a key removal with no room number but yet this padmate was able to report me and get my key removed without me having a room number... Also, Padsplit sent someone to "clean" a room and they didn't clean anything after a ******* moved out ... They left trash and unwanted left behind items all in the hallway upstairs in the laundry area and they listed the room to be moved into and a man had moved in a few nights ago and the room IS BEYOND FILTHY.. I reported it to Padsplit and they did NOT send somebody else to clean the room properly... To be honest, this house wouldn't pass a code enforcement inspection at all... I had to call them over three times since I started my lease last year... In fact, I'm very positive at least 75% of their properties do not uphold to code enforcement standards and each property needs to be investigated thoroughly ASAP!

  Business Response

  Date: 08/21/2023

  Thank you for allowing PadSplit to address the Member's concerns. We are sorry to hear about **************** experience.  Because PadSplit is a shared living space, each Member is responsible for the homes cleanliness. We always encourage our Members who might be having problems to talk it out with their housemates and notify Hosts when needed. PadSplit follows the law in accordance with the requirements of landlord/tenant law. While Hosts are responsible for property maintenance, we've contacted the Host for an update on the maintenance concerns. For further assistance, please get in touch with ************************************ Regards, PadSplit.

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20482583
  
  I am rejecting this response because: issues in the residence has not been resolved at all
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/21/2023

  We value our Members' feedback. If a member chooses to overstay a notice to vacate, PadSplit engages the required judicial process to evict the member. PadSplit respects the Host's autonomy to make decisions to and manage their household best safely and efficiently.  Our Support team is always available at **************.

  Regards,
  PadSplit

  
  

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20482583
  
  I am rejecting this response because:
  There are still an infestation with roaches (hasn't been resolved in several months) and them getting into the fridge... ****** needs to be replaced the weather stripping has been broken... All of these things have been reported and no resolve has come of any of it... including the needing a room number on a door (that doesn't exist) to report a member in spite of having pictures, text messages, and sound videos and voice recordings... But yet my door doesn't have a room number but yet I get a key removal over something that never happened but to report somebody I need that information AND be validated by other padmates that are not right next door on the same floor to the source... So... Something not right all the way around with this system... Make it make sense
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this website and they ask for my bank account , SS number picture of my driver license and charge me *********************************************************************************** the middle of no where.others there bars on the door which means it's a safe neighborhood.Most rooms are booked.Only nasty rooms with several other people living in it.I want my 19 dollars back and removed all my personal information from their files.

  Business Response

  Date: 08/19/2023

  Our mission at PadSplit is to solve the affordable housing crisis, one room at a time, while leveraging housing as a vehicle for financial empowerment. We are sorry to hear about ****************** experience. Our records show that the Member has not yet established an occupancy at any PadSplit. Our application process uses a third party to verify Members income and to conduct a background check. Because our Members know their needs best, PadSpit does not assign homes or rooms. Once approved, Members select the rooms of their choice. -PadSplit

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having a huge problem with padsplit why it's very not safe to live in one and evictions and squatters living here the sheriff has arrived twice to remove this person off the property and she's still here while we pay to Iive here and she stays for free?? I've complained and nothing being done and the house stays dirty as h*** only three people clean up trash can over flowing again these are slum lords they only want money to thats it. They do not care about people being violated I've been under so much stress since I been here I can't sleep at night the doors are always unlocked even after hours we got people who actually do pay to live here and we can't even get these people to respond to nothing that needs to be done. All padsplit cares about is money. I would like to see this company to completely out of business only because the contract does not hold no value and if you stop paying they will harass you and threaten you but when they say they will evict you they absolutely won't do it we are living with a squatter who takes up space invite all her friends to come use the facilities here with no regard to no one else in the house??

  Business Response

  Date: 08/19/2023

  Thank you for the opportunity to respond to ****************, and we are sorry to hear about her experience. Due to the nature of shared living, we always encourage our Members who might be having problems to talk it out with their housemates. We also require all Members to adhere to Membership rules and have specific protocols for Membership Rule violations.  PadSplit follows the law in accordance with the requirements of landlord/tenant law.  If a member chooses to overstay a notice to vacate, PadSplit engages the required judicial process to evict the member. The ************************ contacted the member to address her concerns, and the Member noted she appreciated the additional information. Our Support team is always available at ********************************** PadSplit

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into a padsplit home near ********, the house was surprisingly nice and clean compared to every other house I've been at, only to discover that there is no hot water. I put in 2 service request one where they said it was fixed and it clearly wasn't, another thats been open for about 4 days now. I guess the roommates who've been at the house are aware and just let it go but I was never made aware of no hot water or else I would have chose another house. It doesn't make it any better that I still have to pay full price for rent and I can't even use all the amenities

  Business Response

  Date: 08/04/2023

  While we worked to resolve ********************** report, we maintained communication with the Member and the Property's Host.  We are happy to report, the maintenance issue is resolved, and an adjustment was applied to her account.  We are sorry for any trouble the Member may have had. - PadSplit

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For more than six months I have been contacting my landlord about unsafe and illegal activities at my place of living.Our lease specifies that we are not to have overnight guests or additional people living at the property. At our location there are three tenants that have multiple people living in their rooms. One of these tenants has been prostituting from the location while having a former roommate now living in their room. Another has multiple people living with them while running a beauty/hairdresser business out of the property. Still Another lives with here boyfriend.Several of us have reported these lease violations to the landlord. Nothing is ever done.

  Business Response

  Date: 07/17/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options.  We value our Members and are sorry to hear about ****************** experience. We follow the law in accordance with the requirements of landlord/tenant laws. Rule Violation Reports are available to Members when there are issues to report and PadSplit follows protocols and responds when actionable items are brought to our attention by the Member. Our support team is always available at *********************************** -PadSplit

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theres has been several people living here not on the lease using the bathroom and making it dirty and not cleaning.. using the parking spaces, and washing machines, and fighting, and blasting music and smoking in the house and me and several housemates have complained and sent videos of violations yet padsplit ignores the problem and continue to take our rent. It is not fair that we pay rent until padsplit fixes the issue.

  Business Response

  Date: 07/15/2023

  Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. We are a coliving marketplace that provides affordable and furnished housing options and strive to go above and beyond regarding the customer experience and resolving any issues between members.  We are sorry to hear about **************************** experience. Rule Violation Reports are available to Members when there are issues to report. The Member's Host contacted him about his concerns, but the Member did not respond. PadSplit follows protocols and responds when actionable items are brought to our attention by the Member. - PadSplit

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pad split is a scam that helps landlord skirt ******* tenant and property laws. There is squatters in the home that are dangerous, drug addicts and dealers, roaches, code violations, things in a constant state of disrepair, mold and they only give you 2 weeks for a free transfer. Meanwhile theyll kick you out if you go above a certain Amount of unpaid rent but its impossible to catch up because all the fees. I want a refund on my money so I can find a real roommate and apartment. I already contacted a lawyer and plan on sueing for damages and emotional distress.

  Business Response

  Date: 07/17/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options.  We value our Members and are sorry to hear about ********************** experience. We follow the law in accordance with the requirements of landlord/tenant laws.  Because PadSplit is a shared living space, we require all Members to undergo a background check. Furthermore, established Membership rules are not limited to but include guidelines on Members' conduct and their responsibility to maintain the cleanliness of the common areas and maintenance and Rule Violation Reports are available to Members when there are issues to report. We follow a standard procedure related to payment reminders in order to help Members stay in good financial standing and minimize late fees or risks to their membership status. Our support team is always available at *********************************** -PadSplit