Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The host turned off the electricity and claimed it was due to an outage causing my tv to be broke with no screen just sound but that's a lie because the other apartments/houses had power and the outlets in my room still worked and the TV was working just fine before she turned it off. I reported it to support and it was turned back on within an hour. If it truly was an outage the entire TV wouldn't be working. She has also changed my door code today. TV is a form of communication either it needs to be refunded or deducted from my balance it's a 200 dollar tv.

  Business Response

  Date: 11/15/2024

  Thank you for your feedback, Tonique. I see our Member Support team was able to assist you recently in addressing your door code issue. We're sorry to hear about your TV, but your Host is not able to control specific outlets at the property and would not be responsible for damage caused by a power outage. Please contact our Member Support team directly if you would like to discuss this further or have additional concerns. 

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22535777
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

   

  There was no report of an outage and if it was the entire TV wouldn't work it wouldn't have sound.

  Business Response

  Date: 11/21/2024

  We understand the frustration with the loss of your property, Tonique. We have determined there is no indication that your Host was responsible. We recommend submitting a claim with your renter's insurance if you have it. 

• Initial Complaint

  Date:11/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2 The landlord of this padsplit had a squatter occupying my room. Person smoked and did drugs as well as drinking alcohol. This caused me a safety concern because I am a retired music teacher. I moved to another room I'm the house because I had no choice. I'm not a native from the city. As a result, the entire household retaliated against me for telling on the evicted person as he continued to live in the house. The host did noth5to remove thus issue. They also added unknown charges to my account because I was trying to tranfers. Due to defamation of character from the landlord, my rating was too low to get approved for another transfer leaving me stuck in the contract. They added fees due to a bill change date that never occurred because I didn't get approved for the transfer. As a result, they are forcing me to pay the prorated fees to keep my room and that's hostile treatment. They are retaliating ****** broke the law in not evicting the squatter and was selling a room within knowing they never evicted them. I had to call the police and fix my concerns which is not apart of the contract. The landlord never comes to the house and he said I was disrespectful to him and I never seen him a day in my life. Our conversation only been through chats. Furthermore, **** ******** and Padsplit has caused me pain and suffering and I still don't feel safe.

  Business Response

  Date: 11/15/2024

  Thank you for your feedback, *********. We strive to provide flexible and affordable housing options but we know that co-living is not for everyone. Just like any other landlord, your Host is required to follow all applicable laws and regulations while removing those that have overstayed their lease. We can't control when others decide to break our rules, but we offer a flexible transfer policy to members who don't feel comfortable at their current property. Please contact our Member Support team directly if you would like to discuss this further or get assistance transferring to another PadSplit. 

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner of property **************************************************************** and management company Pad Split are a bunch of slum lords that do not care about their tenants or property. Every week theres no heat or AC. Ive complained about no heat for almost a month now. Within the app I request the heat gets fixed. Then they complete the order saying its done and they never did anything. While my room is freezing at night because the heat doesnt work none at all. The fridge is leaking and broken. Theres gnats coming thru the bathroom and kitchen pipes. The bathroom downstairs has gnats and stinks due to clogged pipes and unsanitary conditions. Ive made several attempts and have reached out to management about this. They do absolutely nothing. This is unacceptable and they should be reprimanded immediately. Nothing gets done here. Its crazy.

  Business Response

  Date: 11/13/2024

  Thank you for your feedback, ******. We have been in contact with your Host and confirmed the heat is working at the property. Please make sure to submit any additional maintenance concerns you have directly to your Host so they can be made aware and given time to address any issues. If maintenance issues at the property are not completed in a timely manner after being reported to your Host, please contact our Member Support team directly. 

• Initial Complaint

  Date:11/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transfer to a new room/house, only to find someone living there already, I quickly locked the door and left. PadSplit refuses to do anything or refund my money. They advise I contact the host, which I did and the host refused to respond. Now PadSplit wants me to pay over $700 to move out due to a commitment of 12 weeks or pay hundreds of dollars to transfer, all after I already paid my dues for a rental I cant even be at

  Business Response

  Date: 11/08/2024

  Thank you for your feedback, ******. We see you were able to transfer to a new PadSplit. We hope this new property will better meet your needs. We have added a credit to your account for the inconvenience you experienced during your move-in experience. Please contact our Member Support team directly if you have additional questions or concerns regarding this. 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maintenance request that was never completed when requested that the host continuously marked as Completed. When these task was NOT completed. Why did the host message me today October 16th, 2024 at 1:25AM CST* to try to charge me a $250 fee for a incident that happened by another padmate that was requested as a maintenance requests prior to my move out, when I have not lived at that address for almost a month now? I will not be responsible of somebody elses actions especially when I was the one who reported it. Further escalations will be submitted if necessary because the host ****** *. and **** *. was completely ok with me living inside of this room that had mold building up inside of the the closet room and the room flooring was starting to build up mold from water growing between the creases of the floor causing on and off headaches. Even when the toilet water was leaking from the upstairs toilet into the downs stairs bathroom counters and toilet damaging my tooth brushes and wash clothes and having to use my mop and mop bucket Periodically. The host ****** gave me her personal number in the beginning of my stay at ******************************************** because she let me know to please keep reporting and give bad ratings for those who I feel are violating the rules of PadSplit and I did so. I reported each rule violation as asked even when it came to Room 7 when he damaged/ punched a hole in my door just because he woke up angry about an argument we had prior to arriving to the house the night before the incident occurred . So I am very much in disbelief of the crucial vacate notice and now proceeding to blame me for Room 7 actions that was completely out of my hands knowing Im not responsible for somebody elses actions and damages. Even when I sent the host a screenshot of the maintenance ticket that was created prior to the vacate notice and move-out date **** still submitted a $250 fine knowing the false accusations are not true with evidence.

  Business Response

  Date: 10/24/2024

  Thank you for your feedback regarding this, Cilki. We have reviewed and denied your dispute to this charge for damage to your bedroom door. In order to be able to provide affordable and flexible housing options, damages outside of normal wear and tear are passed on to Members according to their Membership Agreement with PadSplit. Please contact our Member Support team directly if you would like to discuss this further. 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I couldn't get into the room I paid for the door was locked and I couldn't get into the lock box to get the key out and the host didn't respond til hours later because he stated he was out of town and couldn't help me . The house is in a unsafe area like all their houses are

  Business Response

  Date: 10/24/2024

  Thank you for your feedback regarding this, April. After reviewing your move-in we are moving forward with your refund. We are sorry to hear your most recent PadSplit did not work out and hope you will consider us in the future if you need flexible and affordable housing. 

  Customer Answer

  Date: 10/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been consistently advertised by padsplit through emails to refer people to book a room through my referral link and get rewarded a $250 giftcard of some sort. My new padmate moved in 3 weeks ago due to me recommending and insisting him of how reasonable and credible a company like padsplit is, along with sending him my referral link so he books through my referral. Issue was that whenever he clicked the link, it would just take him to the main website, without any instructions of how to book with my referral. I contacted padsplit support several times with evidence about my conversation and phone number wrt my new padmate, verifying how he was sent straight to the website upon clicking my referral link. Long story short, i don't know if its a lag in padsplits website, or the companys incompetence in marketing without fulfilling consumer loyalty rewards. But i have been hopeful for too long after one of their representatives said to wait 14 days until the referral takes place and another later said(after 17 days) that theres nothing they can do because my referral is not popping up in their system. I do not believe in the system anymore and am highly disappointed by the companys failure to deliver their advertisement claim due to a flaw which customers cant even understand. I referred, they booked, i didn't get my reward. If this isnt solved, Ill probably never ever recommend or insist anyone into trying padsplit.

  Business Response

  Date: 10/18/2024

  Thank you for your feedback, ********* Our team has investigated your report and found you are ineligible for the referral credit. Please contact our Member Support team if you have any additional questions or concerns regarding this. 
  

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im currently living in a Padsplit home and theres a person renting a room who smokes weed almost everyday. I have complained to the host, Padsplit support and nothing has been done for the entire 2 months. The host doesnt even respond to me any more. I assume hes tire of me complaining but isnt that what Im suppose to do. Support recommended that I move but why should I move if I havent done anything wrong. Now at this point if my car wasnt down I would move. This is so unjust.

  Business Response

  Date: 10/15/2024

  Thank you for your feedback, ******. We understand co-living is not for everyone and sometimes PadMates will not get along. We encourage Members to talk out their issues, but if living in the same property is not a fit we encourage utilizing our flexible transfer policy to try another PadSplit that may be a better fit. If any PadMate does break our rules, please utilize our Member Rating system to report it and notify your Host via the Messenger. Please contact our Member Support team directly if you have additional questions or concerns regarding this. 

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied in July and was approved. Finally found a place in September was supposed to move in on 9/21/24. When I arrive to the house, I was trying to access the door with my code. Someone that stayed there open the door and then begin interrogating me, and was blocking my way in. After that, I do not feel comfortable staying at that location. I immediately contacted them, nothing was done. I contacted them multiple times over that week. I never received a call from a supervisor as I requested or an email from them. Then they proceeded to try to charge me even though I never stayed there so I lost the money that I initially paid. And then they tried to charge me more money and fees. Even though in the messages, the host confirmed that the issue did happen. And said that that was not the intent of the person who did it. Deactivated my account after *** paid my $19 fee was approved. As I was the problem, but I have done nothing wrong. And Ive tried to get Assistance and nobody has helped me.

  Business Response

  Date: 10/17/2024

  Thank you for your feedback, *****. We are sorry to hear about your experience with your PadMate during your move-in. We know co-living is not for everyone and sometimes roommates will not get along. PadSplit and Hosts do our best to provide flexible and affordable housing options but are not able to control the actions of every Member at a property. Due to the circumstances of your move-in, we are waiving the lease break penalty that was applied to your account and hope you will try another PadSplit in the future. Please contact our Member Support team directly if you have any additional questions or concerns regarding this. 

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every 2 months, there is a problem with the ** Unit. I've called numerous of times throughout the year about this unit. Throughout the day, the unit runs none stop. But after 11pm, it does not kick on. October 4,2024,I sent in a maintenance request, stating that the unit has went out. It is currently 90in this house. No one has came and checked out this unit. They get on us if we are a day or 2 late on room payments, but fail to handle serious maintenance issues. This is terrible.

  Business Response

  Date: 10/15/2024

  Thank you for your feedback, ******. I see you have been in contact with your Host regarding the ** issues at the property and they are working to resolve it. Please stay in contact with your Host regarding your request and please contact PadSplit Member Support if it is not completed to your satisfaction.