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World Financial Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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World Financial Group has 65 locations, listed below.

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    Customer Complaints Summary

    • 219 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was invited to a presentation about life insurance. I was told about the opportunity to start my own life insurance business. I was excited to be able to start my own independent business however after I submitted my initial sign up fee of $125, I started to do some research about WFG and decided it was not for me. I contacted the agent who assisted me in signing up about my concerns about MLM model of business and the agent proceeded to deny that WFG is MLM trying to get me to second guess myself and just trust their word and not my own research. WFG is not a good fit for me and this is not how I see myself building financial freedom for my family and others. Id like to request to receive a full refund for my sign up fee of $125 and the removal of all my personal identifying information including my SSN.

      Business Response

      Date: 08/09/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 08/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They stated in the email sent to me that they terminated my code number and that I will receive a refund in the next ***** business days.

      Sincerely,

      *********************

    • Initial Complaint

      Date:08/08/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I became an employee with WFG I found that I did not like the business so I informed them that I would be quitting. Found a new job and found that I am still appointed through transamerica! When I tried to cancel that they informed me that I was still active through WFG and needed to cancel through them which I quit months ago!! I need to start my new job and would like to terminate my appointment with them immediately! My agent number is 94YCP

      Business Response

      Date: 08/09/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:08/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear sir/mam I am reaching out to request a full refund of $125, which I paid on 08/4/2023 to become an associate with WFG.My WFG Code: 96GBR The reason for my request is that the terms of the agreement were misrepresented to me.During the presentation i was not given the chance to read through the documents and during the zoom meeting the screen was so small from me to see the documents and the representative was the one who docusign the documents.She even put wrong information on my birthdate, In light of this situation, I kindly ask that all my personal information, including my social security and credit card details, be completely removed from your records. I would also like to remove any ties with this company and would not like to be affiliated nor associated and employed as a sales representative.I am unsuccessful in contacting the company and have already sent an email to process my refund but have not received any response.This matter is of utmost importance to me, and I sincerely request that you address it as promptly as possible. Your attention to this issue is greatly appreciated.I would like to request an email confirmation that the said request about my refund and removal of personal information/ removal of affiliation and employment be sent to my email Thank you for your understanding.Sincerely,***********************************

      Business Response

      Date: 08/07/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:08/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 27th I was contacted by an individual on LinkedIn in response to a job post about a financial advisor position. I scheduled a Zoom meeting with them for July 31st to learn more. I was told that I'd have the chance to start my own insurance book and grow within. We then had a follow up meeting where there was a rushed process to submit paperwork. A couple hours later I received an email that I was charged $125 for a background check and found out about WFG. WFG was never mentioned during conversations. After doing some more research, I discovered WFG is an MLM, and I am not comfortable with that model. In general, I quickly learned they were trying to get people to purchase IULs they don't need or getting new recruits to do the same and just take a large percentage. I would like a full refund of the $125. I would also like my personal information removed including SSN, payment information, and contact information.

      Business Response

      Date: 08/04/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:08/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of August 1st, 2023, I have paid $125 that I would like to be refunded. They did not tell me anything about their MLM model of business and was under duress while filling out my personal information as everything was going too fast and did not give me time to think about anything. I would like to request a full refund for my sign up fee of $125 and all my personal information including my SSN removed. The agent code is 90GOP.

      Business Response

      Date: 08/02/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:07/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, 7/24, I attended an orientation where I had to purchase the membership and courses online before they would continue with the orientation. I felt rushed and pushed into it. After the orientation that day and the next, I decided that this was not a good fit for me. I immediately let them know and tried to get a refund for the amount spent. All week I have not been able to speak to a live person at WFG or get a response to an email. I have sent an email to every email that I could find for support but no one is getting back to me. They are asking for my agent ID and when I give it, they say it is not found. I am increasingly frustrated and would like this resolved asap.

      Business Response

      Date: 07/28/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:07/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hope this message finds you well. I am writing to file a formal complaint against World Financial Group concerning an unjustified debt claim totaling $265.11. While I acknowledge that I may owe a portion of this amount, I firmly dispute the inclusion of $45 in platform fees and $20 in admin fees.According to the recent communication I received from World Financial Group, I am purportedly indebted to them for services rendered. However, the breakdown of charges provided lacks transparency and fails to justify the inclusion of platform and admin fees. I have not been made aware of any contractual agreement or prior notice that these fees would be applicable to my account.To clarify, I acknowledge responsibility for any legitimate charges owed for the services I genuinely utilized. However, I am not willing to accept the additional fees, which appear to be unfounded and unjustified.I have attempted to resolve this matter directly with World Financial Group through multiple inquiries, but their responses have been unsatisfactory, offering limited clarification or substantiation for the fees in question.In light of the lack of cooperation and the potential harm to my financial standing, I am seeking the assistance of the Better Business Bureau to mediate this dispute and ensure a fair and reasonable resolution. I kindly request the BBB's intervention to review the charges, ensure their accuracy, and ascertain the validity of the platform and admin fees.I believe in the importance of fair business practices and accurate billing. I trust that the Better Business Bureau will diligently investigate this matter and work towards a just resolution. Please feel free to contact me through the provided contact details should you require any additional information or documentation.

      Business Response

      Date: 07/31/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:07/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 23, 2023, I was invited to a presentation on Zoom about life insurance. I was told about the opportunity to start my own life insurance business. I was excited to be able to start my own independent business however after I submitted my initial sign up fee of $125, I learned about ***. I contacted an agent who assisted me in signing up about my concerns about MLM model of business and the agent proceeded to deny that *** is MLM trying to get me to second guess myself and just trust their word and not my own research. *** isnt a good fit for me and this is not how I see myself building financial freedom for my family and others. Today is July 24, 2023 andId like to request to receive a full refund for my sign up fee of $125. The *** Code is 95XUJ. Please remove all my personal identifying information from *** including my SSN.

      Business Response

      Date: 07/26/2023

      Thank you for contacting WFGIA. We have contacted you via the email address provided to further address the concern.


      Sincerely
      WFGIA

      Customer Answer

      Date: 07/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:07/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was going through the regular hiring processes and while doing some background research before my orientation I realized that this company seems more like an MLM based on the reviews found here. I would simply like to state to the company directly that I am requesting all my sensitive information be erased from your records such as my SSN and other personal information(Name, Phone Number, Email) as I am no longer wishing to seek employment through your company. I am also requesting to be removed from all emails as I have online but still receive them frequently.

      Business Response

      Date: 07/31/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 07/31/2023

       
      Complaint: 20357449

      I am rejecting this response because:

      I have not received any emails from WFG regarding the subject.

      Sincerely,

      *****************************

      Business Response

      Date: 08/01/2023

      The email sent to you is attached. Thank you.

    • Initial Complaint

      Date:07/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never finish my contract and use any resources from WFG. WFG terminate my contract(even not finished the whole process) and ask me to pay an unreasonable payment for $71. That doesn't make any sense! You should waive it!!

      Business Response

      Date: 07/20/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    World Financial Group is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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