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Business Profile

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World Financial Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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World Financial Group has 65 locations, listed below.

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    Customer Complaints Summary

    • 219 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email regarding outstanding balance. I quit months ago and now I received an email that I have a debt balance of $667. Thats a lot of money that I cant pay. I cant go thru mywfg because I quit months ago. This is the email that they sent me According to our records, as of 7/19/2023 you have an outstanding debt in the amount of $(-667.29) that was not settled prior to your termination from and still owed to WFG. This balance can increase if there are any additional chargebacks and/or earn reversals processed in future commission cycles. Please note that failure to settle the outstanding debt may result in further action being taken.Pursuant to your Associate Membership Agreement, you are responsible for any current and future debt balance resulting from your activities while active with WFG and its affiliated companies. WFG reserves the right to exercise any and all legal rights and remedies available to collect outstanding debt, including but not limited to, collection agencies, third-party industry reporting services and arbitration. If you have any questions regarding your current outstanding balance or for information on payment methods, you can respond to this email at us-******************************************** You may also contact WFG at ************, and select option 2 for the US-WFG Account Rollup ********************. You can make payments online by going to the login page of www.MyWFG.com and selecting Make a Payment at the bottom of the screen.Regards,WFG Account Rollup

      Business Response

      Date: 07/20/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to an interview for a financial advisor position then a 125$ background check money was requested to continue when the company worker told me that was about to be it. Later on I continued and had to pay more and more fees and a lot of misleading information is given and they never really explain to you what you are actually doing. I asked and it was told I would be given leads not actually have to find them myself and I would like my information to be removed and my SSN aswell asap.

      Business Response

      Date: 07/20/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 07/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      *****************************************

    • Initial Complaint

      Date:07/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recruited for a financial literacy coaching job but after copious amounts of research I realize now that I was tricked. The job is pushing people into buying IULs they do not need and/or recruiting a down line to make money off of them. I was not properly educated before I was pressured into paying for the $125 background check during an onboarding meeting. Immediately after I told my recruiter that my payment for the check went through, he sent me an email saying my background check was approved. In my experience, background checks take more than a couple seconds even if they are soft. This company is not what they initially advertise themselves as to recruits. Had I been informed about the companys actual business model and practices, I would have never paid any fees to join. I was duped and preyed upon due to my passion for helping people and my current financial situation. I would like my $125 fee refunded and all of my personal information and credit card information erased from WFGs possession.

      Business Response

      Date: 07/17/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:07/11/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 125$ for a background check that the person told me was refundable. He did not show me any of the guidelines on zoom and just proceeded to continue without explaining anything. I want my complete refund.

      Business Response

      Date: 07/17/2023

      Thank you for letting us know. We have requested your agent code be terminated and a refund issued. Please allow ***** business days for the refund to be completed.

    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint and formally request the removal of my personal information from the database of World Financial Group Insurance Agency, **** I believe that as an organization, you are obligated to protect individuals' privacy and confidentiality. Therefore, I kindly ask for your immediate assistance in ensuring that my information is no longer stored or processed by your company.I was under the mentorship of *********************************** ******************************************* #**************), who filed a paper submission on my behalf. I have already contacted ********************** and Agent *************************** #*************, requesting that the document be canceled and shredded.Below, I have provided the specific personal information that I want removed from your system:- Full Name: *************************** - Date of Birth: October 22, **** - Last four digits of Social Security Number: **** - Current Card on file - Any other information about me that your company possesses I understand the importance of data privacy and expect you to handle this request in accordance with relevant data protection laws and regulations. I request that you immediately and permanently delete my information from all databases, records, and systems under your control to ensure no further processing or retention takes place.In addition, I kindly request written confirmation that my personal information has been securely and permanently deleted from your systems. I expect your prompt and efficient handling of this matter and appreciate your cooperation.Please consider this letter a formal notice in accordance with applicable data protection laws. If you require any further information or documentation to process my request, please let me know, and I will be happy to provide it.Thank you for your attention to this urgent matter. I eagerly await written confirmation of the removal of my personal information from your database.Sincerely,****

      Business Response

      Date: 07/17/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date: 06/21/2023 I am not interested in participating in this pyramid scheme or scam. I would like a full refund of the 125 dollar initial fee for background check. My WFG Code is 95IUF.

      Business Response

      Date: 07/17/2023

      We are sorry that this opportunity did not work for you. Since founding in ****, World Financial Group Insurance Agency (WFGIA), a Transamerica company, has protected millions of individuals and families through financial education and planning.


      WFGIA also offers a business opportunity to those interested in becoming insurance licensed agent. People interested in this business model must know it takes a commitment to build the business, some out-of-pocket expenses including cost of pre-licensing education courses, exam fees, state licensing fees, renewal fees and E&O insurance.


      Our ******+ independent agents across ************* provide their clients with access to financial products and services from reputable insurance providers, as well as assist with education and retirement planning to help clients build better futures.


      You will be contacted via email address provided. We wish you well in your future endeavors.

      Sincerely
      WFGIA

    • Initial Complaint

      Date:07/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is reporting a balance to **********. However, I cannot reach anyone to discuss this matter. I have no idea of the amount or whether I have to ability to make payment arrangements etc. This is an MLM and any number i find I cannot get through the automated system. My direct upline is mostly unresponsive due to personal issues. She does not contact me back and i spend a lot of time chasing her for answers. She will not give me a contact number unless I resign back up with her which i tried to do once but I was deactivated again do to her not doing something she said she would do. The only she will help me find any solution is if I sign back up with her, basically blackmail.

      Business Response

      Date: 07/07/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:07/05/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed on as an agent and was told the fee was $129 which including licensing and this was only a background check I had expressed hesitation and time constraint issues in which I described this probably wasn't the job for me. I was pushed into paying for these courses and then hounded several times a day about Zoom meetings and phone calls to do mock sessions, most of these while I was at my job and would often disrupt my work. I also was pushed to skip through the testing material and just guess when i get to the chapter review as to push to the mock as quickly as possible to study for the exam. Upon reaching the mock and taking the exam multiple times resulting in a bad score due to skipping all the chapter reviews to push towards that mock exam. After gaining actual insights about company, I would not like to be part of WFG. I want is my information removed from WFG as well, especially my SSN

      Business Response

      Date: 07/06/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:07/01/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I was recruited I was charged a $125 background fee which honestly is exorbitant, and I only paid due to increased pressure as I was told that the faster you get your license and start the job, the faster you will get paid. I was also told to see the cost as an investment to the fast money that will be earned afterwards.I was interested because I was told that the clients I would help would be provided by WFG and that I wouldn't have to recruit people unless I wanted to have business partners working with me. But after hearing a few meetings and talking to a recruiter I found out that the company actually strives for each individual to recruit "ten base shop recruits per month(DDR)" and that the clients actually would be acquired through referrals of people I know which just doesn't sound like something I would be comfortable with especially involving my friends and family. Initially I didn't think that the idea of meeting my family members to explain to them the job was something bad but after thinking about it for a while and speaking to them, I found the request to have a family meeting unnecessary and unprofessional. In conclusion this whole situation sounds like a pyramid scheme, and I would like a refund.

      Business Response

      Date: 07/03/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:06/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting a refund for the associate joining fee amounting to $125.00. The payment was made on June 25th, and considering that it is currently June 26th, I am still well within the 10-day remorse period

      Business Response

      Date: 06/29/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    World Financial Group is BBB Accredited.

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