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Business Profile

Business Opportunities

World Financial Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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World Financial Group has 65 locations, listed below.

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    Customer Complaints Summary

    • 219 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was offered an "interview" on March 6, 2023 with the job description being financial professional. I was pressured into paying $125 on March 15, 2023 for a background check and I was completely unaware of the *** pyramid scheme I was being roped into. I would like a refund for my $125 and my ssn and all personal information of mine to be removed from WFG.

      Business Response

      Date: 05/30/2023

      Hello *******,

      We are sorry that this opportunity did not work for you. Since founding in ****, World Financial Group Insurance Agency (WFGIA), a Transamerica company, has protected millions of individuals and families through financial education and planning.


      WFGIA also offers a business opportunity to those interested in becoming insurance licensed agent. People interested in this business model must know it takes a commitment to build the business, some out-of-pocket expenses including cost of pre-licensing education courses, exam fees, state licensing fees, renewal fees and E&O insurance.


      Our ******+ independent agents across ************* provide their clients with access to financial products and services from reputable insurance providers, as well as assist with education and retirement planning to help clients build better futures.


      You will be contacted via email address provided. We wish you well in your future endeavors.

      Sincerely
      WFGIA

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint for a refund for ****** from WFG. I was told this deposit was for a standard background check. When asked about it I was given flaky and uninformative answers. I did some research and a standard background check costs $35 dollars *** for employers, and due to the fact that I was uninformed and misled I believe I should be reimbursed.

      Business Response

      Date: 05/26/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:05/18/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 05/18/2023 Amount Paid: $154.95 After doing the right amount of research on this company, I realized that the amount I have paid largely goes towards the background check. I have never had to pay for a background check and I was not told this in the interview even though I asked what this was for, the ladies told me that this is all for the insurance license. THIS IS A SCAM. I was told I'd be working with TransAmerica but then WFG and other companies came into the conversation...so who would I actually be working for?? The interviewees do not tell you where they gathered your information from because I had never applied for this company but the ladies were persistent and had pushed me to go through the next process. There isn't enough information disclosed and I feel that I have been scammed and taken advantage of. I need this money back, I was told I would be working with TransAmerica but then get hit with World Financial Group...confusing information is being presented, they lie to job seekers by saying that YOU will get training. Training that YOU need to pay for, I was never told that I would be paying for this training or this amount of $154.95 and wasn't told these were two separate payments. Again, I will fight to get my money back. WFG- please erase all of my information from your agency. I am very disappointed and embarrassed I fell for this scam. Agent code is: 94SCI

      Business Response

      Date: 05/19/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 10, 2023, was the transaction for $125.00. I made the mistake of making this purchase. I have been trying to get in contact with WFG to cancel it but no way to contact them. I just my refund of 125!!

      Business Response

      Date: 05/16/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.


      Sincerely

      WFGIA

    • Initial Complaint

      Date:04/22/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approached by one of the recruiter on LinkedIn from World Financial Group (WFG) regarding job opportunity as I was looking for a job I said yes and then we had a zoom call where I was told about this opportunity and I at the end of call I was asked to pay for registration fee and I denied. But he was very persistent and made me pay $169.50 on March 6 2023 and I want a refund as it was something I never wanted to do at first place. I really appreciate your help and I want my money back.

      Business Response

      Date: 04/22/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFGIA

      Customer Answer

      Date: 04/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear, I am writing to request a full refund of registration fee of $157 that I paid on 22-Dec-2023 to become an associate with WFG, as the terms of agreement were misrepresented to me. No proper Information were provided &payment were done in rush by the representative. I haven't registered on WFG website with credentials provided. After gaining actual insights about company, I would not like to be part of WFG. I take this matter very seriously and I kindly request that this issue be addressed as soon as possible.

      Business Response

      Date: 04/12/2023

      Hello BBB,
      After reviewing the customer information, this is a customer inquiry from ******. Please note WFGIA only handles customer inquiries in the jurisdiction of *************.
      We have notified ******** ********************* about the complaint,and they will reach out to the customer. Please re-allocate this complaint under the correct business profile.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:04/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered an insurance agreement with my agent. I received my insurance information but I never signed the agreement. Still the company took 300$ from my account(March 20th). When I wanted to cancel my insurance my agent simply ghosted me. I am seeking the 300$ returned to my account as well as the cancelation of my existing life insurance with this company.

      Business Response

      Date: 04/12/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFGIA

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***,I am writing to request a full refund of $125 that I paid on 02/24/2023 to become an associate with ***, as the terms of the agreement were misrepresented to me. Additionally, I request that all of my information be removed from the *** platform .I take this matter very seriously and I kindly request that this issue be addressed as soon as possible. Thank you for your attention to this matter. Sincerely, ****

      Business Response

      Date: 04/06/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFGIA

    • Initial Complaint

      Date:04/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please pay me back the $125 background check I paid. I am not moving forward with the company, I need my IUL investment account or any other accounts closed, any alleged account(s) I did not authorized, never received any policy..

      Business Response

      Date: 04/06/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFGIA

    • Initial Complaint

      Date:04/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I've been in the process of becoming an agent with WFG for a couple weeks now, but cannot continue further in the process after researching more into the company. I would like a full refund of the $125 background check that I paid for on 03/21/2023, as I need it financially. I would also like to have my personal information and friends/relatives personal info be erased from their databases. Thank you,*********************

      Business Response

      Date: 04/04/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFGIA

    World Financial Group is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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