Complaints
This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 219 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not interested in working for a pyramid scheme. I came in for an interview for a marketing coordinator but it was just a disguise for a marketing scheme. I was pressured to sign up and would find a fit for my credentials but learned what the company really is just a pyramid scheme. All I want is my information removed from WFG, especially my SSN. I don't care for a refund. Just want my information taken off the system. No interest in a pyramid scheme.
Business Response
Date: 04/04/2023
We are sorry that this opportunity did not work for you. Since founding in ****, World Financial Group Insurance Agency (WFGIA), a Transamerica company, has protected millions of individuals and families through financial education and planning.
WFGIA also offers a business opportunity to those interested in becoming insurance licensed ************* interested in this business model must know it takes a commitment to build the business, some out-of-pocket expenses including cost of pre-licensing education courses, exam fees, state licensing fees, renewal fees and E&O insurance.
Our ******+ independent agents across ************* provide their clients with access to financial products and services from reputable insurance providers, as well as assist with education and retirement planning to help clients build better futures.
You will be contacted via email address provided. We wish you well in your future endeavors.
Sincerely
WFGIAInitial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have just registered today then I really DONT have time to go through. I asked the agent who help me to register and she said she is not able to do this. Because of my health I dont need a lot of stress on myself if I have 2 jobs. Kindly please refund my $125 thank you. Much appreciate.Business Response
Date: 03/30/2023
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:03/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like a refund on the $125 background check fee that I paid for on 03/14/2023. I am not moving forward with the company and I need it financially. I have been reading about the company and do not like some of the things I have read.Business Response
Date: 03/29/2023
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 03/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:03/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear ***/*****,I am writing to request a full refund of $125 that I paid on 03/26/2023 to become an associate with ***, as the terms of the agreement were misrepresented to me. Additionally, I request that all of my information be removed from the *** platform.I take this matter very seriously and I kindly request that this issue be addressed as soon as possible.Thank you for your attention to this matter.Sincerely, ***************Business Response
Date: 03/29/2023
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 03/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********** ChiInitial Complaint
Date:03/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I applied for a position on an employment website and everything seemed okay, until I started doing my own research and a few friends even told me not get involved or wanted nothing to do with this. I paid $125 for the associate agreement on 03/26/2023 and honestly, I don't think it's a pyramid scheme. Mostly an MLM but I would like a full refund and to have all my information ( SS, phone, address) removed from the platform altogether.Business Response
Date: 03/29/2023
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:03/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was rushed through signing these papers and paying $125 to become a licensed insurance salesman, promising me a lot of money for selling but after doing research I realized it is a pyramid scheme and cannot ethically continue the process of working with this company. I would also ask that all my personal information is erased from your databasesBusiness Response
Date: 03/23/2023
We are sorry that this opportunity did not work for you. Since founding in ****, World Financial Group Insurance Agency (WFGIA), a Transamerica company, has protected millions of individuals and families through financial education and planning.
WFGIA also offers a business opportunity to those interested in becoming insurance licensed ************* interested in this business model must know it takes a commitment to build the business, some out-of-pocket expenses including cost of pre-licensing education courses, exam fees, state licensing fees, renewal fees and E&O insurance.
Our ******+ independent agents across ************* provide their clients with access to financial products and services from reputable insurance providers, as well as assist with education and retirement planning to help clients build better futures.
You will be contacted via email address provided. We wish you well in your future endeavors.
Sincerely
WFGIACustomer Answer
Date: 03/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recruited by WFG on 3/17/2023 and paid $125 for the background check. I am no longer interested as I was not advised about the intentions of this business. I expect a full refund as I was pressured to sign up and blatantly lied to about what the job would consist of. I want all my information including my SSN, address, phone number, agent number and credit card information to be deleted from your system immediately.Business Response
Date: 03/21/2023
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was invited to become an "associate" and ended up paying $125 for a background check to World Financial Group. Which I understand is usually to be paid by those that request the background check. and additional lProduct: Video Study Package Life and Health + Specialty Training Bundle $29.95 Shipping: $0.00 State Reporting Fee: $0.00 Sales Tax: $1.87 Total: $31.82 They also tried to get me to purchase I believe it was ***** for a licensing fee which I was feeling skeptical as I was being rushed and was not able to read any of the information and make an informed decision. I was not given time to read the papers presented in front of me. They have my social security number as well as my credit card number and any keystrokes I did on the conversations that I had with the two individuals.. I would like all of my personal information taken off the platform and at least my 125$ refunded for registering on the platform. my code is : 93WJl; on the *****Business Response
Date: 03/21/2023
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:03/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I would like a refund of the $125 I wasnt aware of all the hassle I have to go through and it is very misleading. Things are explained very vaguely and I am not comfortable joining this company because I really dont know what ** getting into. I really DONT have time to go through this because Im looking for a full-time job that pays by the hour. Because of my health I dont need a lot of stress on myself and I believe this will be stressful. Kindly please refund my $125 thank youBusiness Response
Date: 03/21/2023
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 03/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:03/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid $125 for background check, but realized this is a pyramid scheme. Would like a refund and my information removed from company portal please. Thank you.Business Response
Date: 03/17/2023
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely,
WFGIA
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