We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Opportunities

World Financial Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

World Financial Group has 65 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 220 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2022, I began the onboarding process for WFG. Upon further research, I realized I could not move forward with the company as it was conflict of interest; it was also not initially revealed that I would be a life insurance agent.Ultimately, I needed to do what was best for me which is why I left . I brought this to their attention on several occasions but it was simply disregarded. There is a lot more that I can say and prove about this experience, especially the barrage of rude text messages that followed from my departure but I would rather put this all behind me and continue working towards my goals and dreams. While I received an apology from the agent, it only happened because my upline reached out to them after the rude conversation occurred so I can't say if it was truly genuine or simply done in an attempt to get me to stay. At the end of the day, no one cares more about my success and dreams than me. Don't let anyone tell you otherwise, especially if they don't even know you. While I did pass my licensing exam, I never sent in my license to them and never will. The $125 I paid to them should be refunded considering I can't do anything with them. Doesn't make sense for them to profit off of me when I can't be apart of it.I know I made the right choice to leave and a weight has been lifted. Hear this though:I want to terminate my complete relationship with WFG. I want all of my personally identifiable information (name, social security number, address, phone number, birth date, credit card information and email removed from WFG's systems. My agent number is 91CGR. I want an email that confirms that I am no longer associated with WFG in any way.Thank you

      Business Response

      Date: 01/06/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFGIA

      Customer Answer

      Date: 01/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was interviewed for a position with this company. I was pressed to pay $125 for a background check which was a lie obviously.So many people are being scammed by this company. I want my refund and all of my personal information given back to me.

      Business Response

      Date: 01/05/2023

      We are sorry that this opportunity did not work for you. Since founding in ****, World Financial Group Insurance Agency (WFGIA), a Transamerica company, has protected millions of individuals and families through financial education and planning.

      WFGIA also offers a business opportunity to those interested in becoming insurance licensed agent. The background check is required by state of Department of Insurance for qualification due to the nature of the financial services industry.

      Our ******+ independent agents across ************* provide their clients with access to financial products and services from reputable insurance providers, as well as assist with education and retirement planning to help clients build better futures.

      You will be contacted via email address provided. We wish you well in your future endeavors.

      Sincerely
      WFGIA

    • Initial Complaint

      Date:01/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This happened about a week before Christmas I was pressured into paying a $125 fee to become a member and for a background check. They did not tell me beforehand that I had to recruit people to have this job. I was deceived about this main part until after I signed and paid. I want my refund and I have contacted the business multiple times through email they provided with no response from them at all. It been almost 3 weeks already.

      Business Response

      Date: 01/03/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFGIA

    • Initial Complaint

      Date:12/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like a refund of a registration fee charged by World Financial Group. I paid $146.90 registration fee to this company which I was told is being charged for a background check. I was told that I will be provided a job , not knowing I was being recruited into a pyramid scheme. I would like the company to immediately remove all my private information, cancel my membership, and refund the $146.90 to my payment card on their file. My WFG code is 159HTC.

      Business Response

      Date: 12/27/2022

      Hello BBB,
      After reviewing the customer information, this is a customer inquiry from ******. Please note WFGIA only handles customer inquiries in the jurisdiction of *************.

      We have notified ******** ********************* about the complaint,and they will reach out to the customer. Please re-allocate this complaint under the correct business profile.

      Sincerely
      WFGIA

      Customer Answer

      Date: 12/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/12/2022 Was told I needed to have a background check to see if I was eligible for possible employment. Paid $125 plus $37.50. Only to later find out I was lied to and the money went to the company that I was being pressured into joining and never gave this guy a clearance to charge for that. I was misled and lied to and only realized after the fact.

      Business Response

      Date: 12/27/2022

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFGIA

    • Initial Complaint

      Date:12/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/15/2022 After declining to join the company as an independent agent, I was repeatedly bombarded and so I agreed to listen to a power point demonstration of what WFG does. I still was hesitant after hearing everything. Upon expressing this, he reassured me that I could get a full refund for the lessons to get my license as well as for the excel testing solution if i changed my mind later. In total it was $155. I said ok that Id pay it knowing if I didnt like it, I would be refunded. The next day, I joined a team meeting. I wasnt a fan of what was being expressed so I reached out to the agent that initially spoke to me and said I wanted to leave. He then set up multiple 1 on 1 meetings over the next 2 days bombarding me with reasons why Id regret leaving and making me feel like I couldnt escape this company. He then set up another meeting with the agent who hired him. This meeting gave me so much anxiety as the other man was so emphatic on why I needed to stay and saying that Im the ideal candidate and just multiple things to try to sway me. I repeatedly said that I had many doubts and didnt think this was for me. The next day I called my agent and said ** leaving, I want a full refund. I hadnt started any of the lessons so I didnt see why there would be any reason to not refund me. He told me hed look into it. 4 days later I hadnt heard from him. I texted him today, whats the update on my refund? He tells me that when he looked into it, theres no refund. Im so upset! I feel like this company is a pyramid scheme fraud! I wish i could get a refund on my time, but I definitely want a refund of my money.

      Business Response

      Date: 12/19/2022

      Hello *******,

      Thank you for contacting WFG. Please note WFG is not able to provide refund on services that we do not provide such as studying materials purchased from third-party vendors.

      We have contacted you via email address provided to further address the concern.

      Sincerely
      WFG

      Customer Answer

      Date: 12/19/2022

       
      Complaint: 18607243

      I am rejecting this response because: YOUR EMPLOYEE LIED AND SAID I COULD GET A REFUND! I dont care about 3rd party services, I want your company to compensate me for my wasted money!

      Sincerely,

      *****************************

      Business Response

      Date: 12/20/2022

      Hello BBB, 

      WFG does not provide refund for services that was not paid to the company. In this situation, WFG has already provided the proper solution to the inquiry. Please kindly close the case as no further communication will be responded. 

      Thank you

      WFG

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was very excited about working with the Native American group within WFG but things did not work out. I feel some discrimination due to my bipolar diagnosis, but nonetheless, I am looking for refunds I paid for both myself and my sister to join WFG with this team. They have been extremely unprofessional and unwilling to help me get these registration fees back. I tried calling every WFG number I could find and nothing led me to getting a refund. A prompt told me that I needed an SMD to call and I was told by my former upline just this morning "they are too busy to be dealing with these things". Today I was forced to put in a dispute with my credit card company for transactions done on 10/5/22 and also on 12/3/22 both for $125 each. It is unfortunate this standout team in the company has been so unprofessional as they have even refused my business, blocked my emails, and are refusing to speak with me. I just want to make sure my disputes are not denied as there was no way at all to get in touch with someone to get my refunds. I was told this business was part-time, instead, I had mandatory meetings that I had to attend during my work day and was told that my workplace matters were not an excuse and not as important as attending these meetings. I really looked forward to representing this team, but I definitely feel like this was deceitful and unprofessional.

      Business Response

      Date: 12/14/2022

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFGIA

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was pressured into signing a document for a background check by the WFG agent but was not informed that it would cost $125 to which they told me it was part of the registration. I demand a refund immediately. I do not support nor do I want to be apart of this business.

      Business Response

      Date: 11/30/2022

      Thank you for contacting WFG. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFG

      Customer Answer

      Date: 11/30/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is preying on job seekers on the website CareerBuilder. The opening line of their email is "I am a Director of Expansion for Transamerica". This is a deceptive lie. They are nothing more than an insurance agency attempting to sign up new agents. They are not employees of Transamerica and are nothing more than a 3rd party vendor of Transamerica products. The email header is "Fully Remote Financial Consultant - Entry Level - ******************** ************ which in no way indicates to a job seeker that they are trying to recruit you into selling insurance. They claimed my online profile/resume contained the following - (customer service, management, sales, marketing). I'm an accountant with no experience in either customer service, sales or marketing. These people are as shady as they come. They hide behind a generic gmail email address that hides the true identity of of their company. What job seeker wants to have their time wasted by this kind of c*** at a very stressful and uncertain time in their life!

      Business Response

      Date: 11/30/2022

      Hello ****,

      Thank you for bringing such unethical recruiting practice from WFG agents to our attention. We have reached out to you via the email you provided for more information. 

      Sincerely

      WFG

    • Initial Complaint

      Date:11/22/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was pressured to make a purchase of $125 to WFG by their recruiting agents, who didn't allow me to read any contract or agreement of purchasing (on 11/20/2022). I would like a refund as this transaction was done unethically. I am quite disappointed with the reputation of this company and the horrible tactics they encourage their agents to use against the general population.

      Business Response

      Date: 11/23/2022

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.

      Sincerely
      WFGIA

      Customer Answer

      Date: 11/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    World Financial Group is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.