Complaints
This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Paid $125 on July 30th, 2024 for the background check & to sign up for this company. The agent I worked with on this told me it was for a financial professional to help people with their money problems and be able to help people get out of debt and other things. My agent never told me this was an insurance sales MLM scam. After watching the videos provided on the **** Launch" website I found out this was all about selling life insurance and getting more recruits to do it too. This is not what I was told I was signing up for at all. I am requesting a full refund for the $125 I spent with this company. As well as all my personal information deleted. My associate ID is C7W2J
Business Response
Date: 07/31/2024
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as my money is returned as said it will be.
Sincerely,
*********************************Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** for something I didn't know that was going to WFG. The page was suspect and didn't have the logo. I feel like I've been scammed and they have my information - social, address, full name and emailBusiness Response
Date: 07/30/2024
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:07/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was deceived by an acquaintance I previously trusted and rushed into paying for a background check to sign up with the company. I was deceived about the product they sell, lied to about what products I would be able to sell, and constantly rushed and pressured into marketing their deceptive product to my network of friends and family before any sort of training on it. I was lied to about being able to train at my own pace or on my own time as advertised on their website and lied to about the costs and fees associated with the platform. When I researched and discovered that this was an MLM scam and terminated my association with them, I was targeted with an account rollup fee that is an outright scam charge which I never received an invoice for on the date cited and the amount did not match the source information or account information cited in ***'s email response. Upon informing the *** representative of this, the representative dropped all correspondence. I want my $125 background fee refunded, the $71 *** Account Rollup Outstanding Balance fee removed from my account, and all of my personal information removed from ***'s systems including any agent's personal equipment. This company is an outright scam focused on profiting from deceiving and exploiting consumers, recruited agents and their friends, families and networks.Business Response
Date: 08/07/2024
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company absolutely misrepresents who and what they are. I was pressured into entering my social security number and credit card information for a "background check". It is clear that this company is operating as an MLM and prey on both their clients and recruits. I am requesting that my information be scrubbed and a full refund.Business Response
Date: 07/18/2024
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I send both e-mail and letter certify mail to your coming per address you provided. Also I attachment the e-mail to you into this complaint on upload document too. Please reply and escalate my issue. I would like to get my refund for $125.00 back to my card. Due to urgent family matter that I can not work at this moment. Thank you for your concerns. Please reply me back to e-mail.Business Response
Date: 07/18/2024
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:07/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was rushed and misled to paying $125 on June 27 2024 for a background. I did not realize that means I became a member of WFG as an associate. After further research I soon came to realize this was a mlm scam and felt constantly harassed and pressured by the agent. I would like a total refund from this company and want nothing to do with it. I would also like my information to be deleted and removed as I am concerned about my privacy and safety.Business Response
Date: 07/08/2024
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:06/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern,On June 21st, I was charged $125 to run a background check going to the government for the process of a job opportunity without being informed the charge was actually an Associate Fee membership to WFG. I was not told by the agent that this is the company that I would be affiliating with nor was I told properly what the charge was for nor was I informed of it being non-refundable prior to the transaction. The transaction was made through Zoom, and I was unable to properly read the document as the agent kept scrolling.Id like to cancel my affiliation and be refunded my $125. Id also want all my personally identifiable information, social security number, address, phone number, and email removed from WFG's systems.My WFG code that was sent is: C6L9TBusiness Response
Date: 06/25/2024
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:05/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was rushed and misled to paying $157.5 for a background check and given promises about the work. I soon came to realize this was a scam and felt constantly harassed and pressured by the agent. I would like a total refund from this company .Total Amount: $157.50 CAD Payment Method: Credit / Debit Card Payment Gateway: Braintree Transaction ID: ******** Date : May 17th, 2024.status: background check fee Paid WFG Launch Registration Fee ******** AB,CAN$150.00 CAD WFG Launch GST/HST ******** AB,CAN$7.50 CAD QST (Applicable to ****** residents only)******** AB,CAN$0.00 CAD Total $157.50 CADBusiness Response
Date: 05/28/2024
Hello BBB,
After reviewing the customer information, this is a customer inquiry from ******. Please note WFGIA only handles customer inquiries in the jurisdiction of *************.
We have notified ****************************** about the complaint,and they will reach out to the customer. Please re-allocate this complaint under the correct business profile.
Sincerely
WFGIAInitial Complaint
Date:05/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company is emailing me that I owe $75. I do not feel that I owe anything. They canceled my acct without warning.Business Response
Date: 05/23/2024
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 05/23/2024
Complaint: 21747326
I am rejecting this response because:I have not received a response to this complaint via email today.
Sincerely,
*******************************Business Response
Date: 06/07/2024
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIAInitial Complaint
Date:05/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was forced into paying a fee of $125 after two agents talked to me about a whole lot of nothing they took my personal information and had me enter it on a laptop and i just want all my information deleted and a refund of the $125! Please help I want nothing to do with this shady business!Business Response
Date: 05/23/2024
Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
Sincerely
WFGIACustomer Answer
Date: 05/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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