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World Financial Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 220 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was rushed and misled to paying $125 for a background check and given promises about the work. I soon came to realize this was a scam and felt constantly harassed and pressured by the agent. I would like a total refund from this company and want nothing to do with it. I would also like my information to be deleted as I am concerned about my safety.

      Business Response

      Date: 05/06/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am deeply disturbed by my experience with WFG, an affiliate of Transamerica and especially one of their top agents *****. I am a recently single mom of 2 and I was looking to adjust my payment to account for COLA, I was informed on April 29 that of my $190 dollar monthly premium for each of my children $146 dollars goes to fees and charges. Of my $507 monthly premium $305 goes to fees and charges. That is $597 per month in fees out of $887! This should be illegal, and if it is not it is immoral, unscrupulous, and unethical. I will be reaching out to the **** my elected officials and anyone I can share this with. I was NEVER made aware that the fee structure would be so high! Nor was I made aware that if I wanted to surrender my policy before 15 years there is a surrender penalty of the ENTIRE Cash Value! If WFG backs their agent then they are a corrupt company making money off mostly minority communities. I'm so very hurt, they also told me my partner was approved for coverage so I canceled his Term policy and then they tell me 2 months later, sorry the policy was denied. My partner died on Dec. 25, 2023 at 41 with NO COVERAGE thanks to WFG.

      Business Response

      Date: 05/03/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 125$ for my background check on April 30th and nothing was really explained to me besides were are going to change your life and i believed him and wanted to really learn but after going I realized its not really what it seems to be or said out to be they recruited me so I can either recruit more people and sign up for life insurance and or recruit people and make them sign up for life insurance it feels very pressuring and him trying to get my family involved. They are hiding what they are doing and had me pay and its all hidden behind want to get rich want to make money and lots of charisma and making it look better than it actually is so in the end I paid for something built off of secrets and things that were not even said

      Business Response

      Date: 05/02/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am am currently looking for a job. During the job search process, I was deceived into promising that this was a full-time financial advisors position. They kept telling me that this was a wholly-owned subsidiary of TransAmerica, and asked me to believe that their financial group was very large and would not lie.But the facts are completely different from what they told me. I sent a letter to ***IA a week ago on April 22 to request a refund. ***IA also agreed on April 23, I just don't know how to proceed with the refund process, and I am just wondering how can I get my money back directly and safely.But I didnt get a friendly reply in the follow-up, and the *** Agency Supervision specialist didnt explain clearly how I should proceed to the next step during the phone call. She hung up on me twice. I believe ***IA is a company with integrity and willing to help customers. I hope this is not the usual style and culture of this company.My number is *** Code: C0Z3P, please assist me in refunding, thank you!

      Business Response

      Date: 04/30/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:04/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $125 on 4/26/24 for a so called background check I no longer want to be involved with the company I want them to get rid of my personal information and refund my money back, I have already been told by one of your people that I will not be able to get my money back I want this resolved ASAP.

      Business Response

      Date: 04/29/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:04/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of this transaction is 04/17/2024. World Financial Group promised me that I would be able to become a financial advisor working with company after getting my license. That statement was a complete and false representation of what they actually even do at their company. They sell pricy insurance and do not help people they are recruiting become financial advisors. They pressured, and lured me into paying $125 fee for a background check that went no where. They had me pay $35.96 for my studying material after they said they would help me get my license and that was my first red flag. They are nothing but shady recruiters and salespeople who lie about what they actual do and sell. They tell you that they will bring you leads, but that is not true. They ask you to bring your warm market to them, and then they leave you to your own devices. This company is very unethical and pry on people who trying to only enchanted their lives. I really hope that BBB takes a good look at this company and does something about it because I know there are many people out there being scammed by this company.

      Business Response

      Date: 04/26/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 04/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Customer Answer

      Date: 05/09/2024

       my case was closed but has not been resolved yet. The company that I made my complaint against WFG Group replied to my complaint saying that they would pay me back for the amount that I was asking for in ***** business days. That has not happened and I filed my complaint with the BBB on 04/26/2024. Please get back to me as soon as possible so we can take the necessary next steps. 


      Business Response

      Date: 05/10/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am urgently contacting you to address the discrepancies on my credit report, resulting from the sharing of my personal information with credit bureaus. This has caused significant financial and emotional distress.As per 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not provided.The errors associated with WFDS have negatively impacted my financial standing, requiring immediate correction.Furthermore, I stress compliance with 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below, you will find my account details for your reference:Account Number: ****************I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*****************************

      Business Response

      Date: 05/10/2024

      Hello BBB,
      After reviewing the customer information, this is a customer inquiry against WFC, a credit reporting agency. Please re-allocate this complaint under the correct business profile.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:03/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WFG charged me $125 on 03/12/2024 for what I was told would be a background check so I could receive classes to become a Transamerica financial advisor. My supervisor lied to me about the business model, failed to tell me what the job entails, and also failed to inform me of the actual job title.I was directly lied to, have no desire to be associated with WFG, want my personal information removed and want a refund. I have not attended any classes or orientations. I want a refund of the $125 that WFG charged me. I am filling this complaint on 03/30/2024 after reaching out to WFG directly and hearing nothing back.

      Business Response

      Date: 04/01/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 04/08/2024

      I was told to wait ***** business days to see a refund. I would like to wait until I have confirmed a refund before accepting WFGs response.

      Customer Answer

      Date: 04/16/2024

      Yes my refund has been received from WFG, thank you.

    • Initial Complaint

      Date:03/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on a zoom call with Agents of world financial group, to learn about their products because a friend invited me. After the first meeting, I did some research about the life insurance they are offering. On our second zoom call I presented my questions, seeking answer. The agent instead of first answering my questions, began praising my level of intelligence and said I should be registered with them, that I could be making money. She immediately asked for my card and social security number without explaining what it was for. After which she answered the questions and requested for my card details again, I asked what for she said it is to get a book to prepare me for my licensing exam. Then I asked what she used the card for initially, she said it was to check my credibility, since I will be working with a financial institution. She never mentioned there will be a $125 charge. She was so swift and crafty in the whole process. It is obvious their intent was different from mine. I just wanted to know about their product and see if I would be interested. But they are more into getting me into their pyramid scheme that I want nothing to do with. I want a refund of the $125 debited for their background check which I was not duly informed about as well as the refund of $29.95 debited for the book. I am not interested in doing a pyramid scheme or sitting for the exam. This doesnt align with my current plans. I was cajoled into this, their method was crafty, and unprofessional. They deliberately leave out vital information that can raise questions. I want a complete refund of both debit and my details expunged from their system. Its obvious they are trained to play mind games and prey on peoples ignorance. I dont want to be part of a company webbed in lies and crafted to deceive people.

      Business Response

      Date: 04/01/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 04/01/2024

      Hello, 

      While I appreciate WFGIA prompt response and promise to refund, nothing was mentioned  about expunging my data. Can they confirm if this has been done? 

      Business Response

      Date: 04/08/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:03/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $125 on 03/09/2024 for what I was told would be a background check so I could take financial classes. I was not told the actual business model. I do not appreciate being lied to. It has not been 10 days. I also did not get a copy of the papers I signed which is *****. I do not want to be associated with WFG and want my personal information removed and a refund. I was lied to about what the business actually is. I have not even been to orientation or take any classes. I want a refund of the $125 that I was charged, it has not been 10 days since I was charged. I am filling this complaint on 03/17/2024

      Business Response

      Date: 03/18/2024

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    World Financial Group is BBB Accredited.

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