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World Financial Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for World Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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World Financial Group has 65 locations, listed below.

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    Customer Complaints Summary

    • 220 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approached by a recruiter on ********* I was rushed into paying a $125.00 fee to join their company and $32.00 for coursework. I want my money back. The recruiter did not tell me this was non fundable until I mention I do not want to be an independent contractor.

      Business Response

      Date: 12/12/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:12/08/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was rushed through the information process, I was not informed that the background check I was given was a sign-on to becoming a part of the company, as well as containing a non-disclosure agreement.I was also heavily misled about which part of the company I was signing onto. They continually showed Transamerica as the company and brand without telling me I was signing onto this subsidiary.

      Business Response

      Date: 12/12/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 12/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approached by a recruiter on LinkedIn. I was rushed into paying a $125.00 fee to join their company. I want my money back. The recruiter has stopped responding via text and email. Im afraid Ive been scammed. A letter to the CA Attorney General will follow this complaint.

      Business Response

      Date: 12/07/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 12/07/2023

      I ask that this complaint be left open until I have received the refund promised in the email. 

      Business Response

      Date: 12/08/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 12/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:11/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into a meeting thinking it was a way of getting into selling insurances. I was not told ahead of time I would be an financial advisor. I was told I had to pay $125 for a background check. I have not had the time to go to any meetings or meetings or use any of the software. I tried contacting to get my money back with no luck. I want a full refund, have the contract cancelled and have all my info including SSN, address, phone number and email deleted.

      Business Response

      Date: 11/29/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:11/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was rushed and misled to paying $125 for a background check and given promises about the work. I soon came to realize this was a scam and felt constantly harassed and pressured by the agent. I would like a total refund from this company and want nothing to do with it. I would also like my information to be deleted as I am concerned about my safety.

      Business Response

      Date: 11/29/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want my money back, and this broker put me on the spot and paid for a background check for $125 and $29.95 to get a life insurance license. I kind of knew this was a pyramid scheme.I have no plans to continue with this company. Please refund me the registration fee and course fee.

      Business Response

      Date: 11/28/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:11/23/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approached by a recruiter for a project management job, had an interview which turned into a pitch about a sales positions where they then asked me to pay 125 for a background check. They didn't allow me time to read the contract (should have known better here). Turns out they are saying youre signing a background check doc but youre signing an agreement to be a sales agent for their product. I want nothing to do with the organization, and I would like a refund immediately.

      Business Response

      Date: 11/27/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 11/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:11/08/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently got sold into spending 125 dollars for a background check by a WFG agent. I would love a refund, but am more concerned with my personal information including my SSN out there. I would like any and all information regarding me deleted from that database.

      Business Response

      Date: 11/08/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

      Customer Answer

      Date: 11/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:11/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Misleading information, no chance to read the agreement I was rushed to pay $125 on fees for a background check and was given no chance to read anything regarding the contract. The information is misleading as this is a pyramid scheme and I want nothing to do with this business.

      Business Response

      Date: 11/03/2023

      Thank you for contacting WFGIA. We have contacted you via email address provided to further address the concern.
      Sincerely
      WFGIA

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction was performed on the 24th of October with the total amount debited being CAD ****** **************** claimed to financially educate me and helping clients in the same way. Upon researching on the organization, many have fallen victim to being recruited by the organization and fooled into paying the registration charges. I was also pressured into buying into one of their products, which I refused. At the moment of the registration charges, I was not aware that there would be any sort of fees required, and was not given any time to think over my decision while I was on-call.Taking into account all the information on the organization online, and its reviews - I have no plans of being a part of this organization, and would like for the amount charged to be refunded

      Business Response

      Date: 11/02/2023

      Hello BBB,
      After reviewing the customer information, this is a customer inquiry from ******. Please note WFGIA only handles customer inquiries in the jurisdiction of *************.
      We have notified ******** ********************* about the complaint,and they will reach out to the customer. Please re-allocate this complaint under the correct business profile.
      Sincerely
      WFGIA

    World Financial Group is BBB Accredited.

    BBB accredited business seal

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