Reviews

This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EasyCare

  6010 Atlantic Blvd Norcross, GA 30071-1303

  
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  EasyCare

  PO Box 88230 Atlanta, GA 30356-8230

  
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  EasyCare

  PO Box 88238 Atlanta, GA 30356-8238

  
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  EasyCare

  PO Box 88077 Atlanta, GA 30356-8077

  
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  EasyCare

  PO Box 888050 Atlanta, GA 30356-0050

  

Review Details

• Review fromElizabeth N

  Date: 08/26/2023

  5 stars

  Elizabeth N

  Date: 08/26/2023

  Good experience. I would highly recommended. Saved me thousands on my vehicle repairs. The service department even said they were easy to deal with. Also approved me for a rental.
  

  EasyCare

  Date: 10/19/2023

  Thank you so much for trusting EasyCare as your Vehicle Service Contract Provider!

• Review fromFrank P

  Date: 08/25/2023

  1 star

  Frank P

  Date: 08/25/2023

  I paid **** for this warranty in 2018 for a ********** Murano. I have not used it until recently the car has a right rear brake caliper not fully retracting. I took the car to my dealer and after waiting three hours they told me that an inspector has to come look at it. I brought up the fact that my contract includes a $30.00 per day car rental reimbursement and that I can leave the car for the inspection. I was told that Easy Care will not approve it . The next day I had an appointment there with the inspector. After an hour I was told the inspector had to send a report to Easy Care. Another waste of time. I would encourage others not to buy an extended car warranty as they do not benefit you and they try to evade payment. Why would they send an inspector out when the garage/dealer has competent mechanics?
  

  EasyCare

  Date: 09/21/2023

  To whom it may concern:
  
  Please accept this response to the recent Customer Review submitted to the ********************** by *************************** ***************** from **********************), in connection with a vehicle service contract (***) and corresponding recent claim we believe we have located using the limited information provided. As always, we very much appreciate the time ******************** has taken to write and share his concerns.
  
  First, may we remind ******************** and the Bureaus interested readers that although coverage available under the *** is extensive,it does not promise to cover the repair of everything that could possibly go wrong with Mr. or ********************** vehicle, cure all symptoms, pledge to keep their vehicle in an arbitrarily determined satisfactory operational condition, or indiscriminately and preemptively comply with every demand made upon it. The *** is not an insurance policy or an unlimited warranty, but it does agree to repair, replace or reimburse [*******************************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE. subject to the ***s terms, conditions, limitations,and exclusions. A MECHANICAL BREAKDOWN or FAILURE is defined by the *** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.  The *** further provides and establishes that Upon OUR request, YOU must allow the ADMINISTRATOR to inspect YOUR VEHICLE to gather necessary information regarding any claim.
  
  Although we can certainly appreciate and sympathize with ********************** implied wish and preference that every claim process be prompt,immediate, and without need of requisite research, independent verification, or other due diligence; we must also recognize that both the Administrator and ******************* are obligated to abide by the same terms, conditions, limitations, and exclusions stipulated by the ***.  At the same time,we must respectfully disagree that the Administrators performance of due diligence in accordance with the *** represents either a waste of time or an attempt to evade payment; quite the contrary.
  
  Indeed, following the Administrators proper and just performance of its responsibilities under the *** during the recent claim,authorization for eligible repairs in the net amount of $1,881.36,plus towing charges in the amount of $100.00, have been issued and reimbursed. 
  
  Under these circumstances we believe the Administrator has acted properly and in full compliance with the ***, in every respect.  Naturally, we regret the frustration and inconvenience experienced and expressed by ********************, but we look forward to future opportunities to assist with the repair of eligible defects in material or workmanship presented in accordance with the *** terms, throughout the remainder of its active term. 

• Review fromCarlos S

  Date: 08/23/2023

  5 stars

  Carlos S

  Date: 08/23/2023

  Ive had nothing but amazing results with the warranty company. They covered everything that need to be to fixed and even provided me with a loaner vehicle. I would buy this over and over again with whatever vehicle I purchase
  

  EasyCare

  Date: 10/19/2023

  Thank you so much for trusting EasyCare as your Vehicle Service Contract provider! 

• Review fromRichard B

  Date: 08/23/2023

  5 stars

  Richard B

  Date: 08/23/2023

  Been with Easy Care for a little over a year and they have saved my truck multiple times. I bought a 2019 Dodge Ram MegaCab 3500HD after bout 6 month of running the truck hard for work everyday the Transmission left the chat and took out the rear end as well I thought my truck was done after The dealership was dragging there heels to work on the truck so I turned to my extended warranty they had the truck back and working with me within 2 1/2 weeks
  

  EasyCare

  Date: 10/19/2023

  We're very sorry to hear you had those issues with your truck, but grateful to have been able to assist in getting you back on the road!

  Thank you for choosing EasyCare as your Vehicle Service Contract provider!

• Review fromJohn B

  Date: 08/21/2023

  1 star

  John B

  Date: 08/21/2023

  Nothing but trouble out of the trying to get them to pay of my car it was totaled now a month later still giving me a hard time.Ive sent them all documents they asked for and still gave not got this resolved.they said only review the cases once a month meanwhile now we have to make more payments on the car I would not buy gap insurance from them again nothing but a headache
  

  EasyCare

  Date: 08/22/2023

  Thank you for taking the time to express your concerns. Upon review of the claim information received to date, we have not received all of the documents that were requested when our office sent you the requirements list on 7/19/2023, and 2 missing information letters on 8/11/2023 and 8/14/2023. Still needed to complete the file are the complete valuation report and corresponding settlement breakdown. Upon receipt, the claim will be placed in line for an adjuster to review the claim at the earliest possible time. Should you have additional questions, please contact the ********************* at **************. Thank you.

  Automobile Protection Corporation. 

• Review fromErin C.

  Date: 07/27/2023

  1 star

  Erin C.

  Date: 07/27/2023

  They are awful to deal with. Not a professional company , do not keep past records, and are just a headache when you need to try to use them. Save your money!
  

  EasyCare

  Date: 08/22/2023

  Dear Better Business Bureau representative,
  
  Thank you for your email dated July 29, 2023, sent in connection with a Customer Review submitted by ************* *************************** from **********************).  We believe we have located a vehicle service contract (***) using the limited information provided by Ms. ***** and a pending claim which we suspect corresponds to the Customer Review submitted. We very much appreciate the time Ms. **** has taken to share her comments.
  
  Notwithstanding the distress and disappointment expressed by Ms. ***** very shortly after our receipt of your notification the pending claim was resolved in a manner we believe Mr. ******** **** have found satisfactory.  If our understanding of the matter about which Ms. **** has written, or if the connection between that matter and the *** we identified is in error or incomplete, we welcome Ms. ***** correction.  In that event we will be happy to resume our research and respond to any specific concerns presented.  Beyond that, we look forward to the opportunity of providing the Cases with future assistance for eligible claims submitted in accordance with the ***s provisions, during the remainder of its active term. 
  
  Sincerely,
  Claims Department
  Automobile Protection Corporation - APCO

• Review fromdavid c

  Date: 07/07/2023

  1 star

  david c

  Date: 07/07/2023

  wished id looked at reviews first before buying this c*** warranty. bought RV in feb 2023. come to find out that if u have a warranty issue the tiffin mfg. will not honor these folks at easy care. u have to pay first and they will submit the claim. looks like they have a hard time getting there money. i canceled the warranty and now im in a waiting game to see if i get my refund. im holding right now on phone for 20 minutes for help on when i get refund. and so it begins. what a fool i am. lol. im an idiot
  

  EasyCare

  Date: 08/02/2023

  Having recently discovered that a new Customer Review was submitted to the ********************** by ***** *** ********************** from *************************), we first attempted to locate a corresponding vehicle service contract (***) and/or claim utilizing the limited information Mr. *** provided.  We believe we have now located the matching ***; and although no claims or requests for the ***s prior repair authorization had been submitted during the short time it was active,we ask that Mr. *** and the Bureaus readers consider this respectful reply.
  
  As a preliminary matter, please recognize that while coverage available under the *** was extensive, it was not a warranty and it did not promise unconditional or unlimited assistance with the repair of everything that could possibly go wrong with Mr. *** recreational vehicle, nor did have the capacity or authority to compel every repair facility to assist their customers in obtaining prior repair authorization from the Administrator in the event of a covered mechanical breakdown or failure; the potential obstacle we understand Mr. *** is alluding to.
  
  As a practical matter, occurrences of such a refusal are exceedingly rare indeed, and as the Administrator of Mr. *** *** our office is always happy to contact a dealer or repair facility on behalf of our valued contract holders; and attempt to overcome whatever misperceptions may be tending to cause that position.  In this instance we were unaware of the opinion and policies Mr. *** reports have been adopted by the entity he mentions, were not entirely sure what Mr. *** means by u have to pay first and they will submit the claim, and we were not given the opportunity to diffuse the potential objections he describes.  And yet, in the end we trust he and the Bureaus readers also appreciate that no administrator has the power to dictate what an independent repair facility must or must not do.  Therefore, while we can certainly apologize for the inconvenience Mr. *** perceives or that which has been predicted for him;we cannot apologize for faithfully administering his or any other *** to the best of our ability, in voluntary cooperation with any licensed repair facility provided the ** has no remaining manufacturers warranty as the *** provides.
  
  Lastly, we can confirm that our records indicate the pro-rata cancellation and refund of Mr. *** *** has been processed per his request, effective June 21, 2023, and at an odometer reading of ***** miles.  ************ Mr. *** should shortly see that refund reflected against his lienholder balance if he has not already.
  
  Under all these circumstances we believe the Administrator acted properly and in full compliance with the terms and conditions of Mr. ******* and we are very grateful for the privilege to have been his *** Administrator during its abbreviated term.

• Review fromGlenn G

  Date: 07/05/2023

  1 star

  Glenn G

  Date: 07/05/2023

  Terrible customer service. They paid what they want without giving an explanation or a writing summery. supervisors dont care. They dont return calls. This is a total scam. $4,000 warranty plan and they just take the money and dont deal with the claims. Someone has to close down these scammers ASAP. This is America and 21st Century!
  

  EasyCare

  Date: 07/12/2023

  Dear BBB Representative: We would be happy to research and respond to the comments posted by "************************* *************************** from **********************) on 7/5/2023", but we have thus far been unable to locate a corresponding record using the very limited information provided. If "************************* *************************** from **********************)" is able to supplement their "Customer Review" with a ******************** service contract ("***") number, complete VIN of the vehicle covered under that ***, and the full first and last name of the customer to whom the *** was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able.  We would appreciate your timely notification of our office when and if this required information is forthcoming.

• Review fromAnthony W

  Date: 06/30/2023

  1 star

  Anthony W

  Date: 06/30/2023

  I have my car in the shop over 3 times for a repair that should of been cover under their warranty. Each time they refuse to cover anything. The latest problem is a air conditioning issue that they will not cover. my car has been in the shop for over 30 days. And this was a motor trend warranty.
  

  EasyCare

  Date: 07/28/2023

  Dear Better Business Bureau representative:
  
  We have recently discovered the Customer Review submitted to the Bureau by ***************************** ******************** from **********************).  We appreciate the time ****************** has taken to write and share his views, and we believe we have located the ****************** Warranty (**) provided to ****************** at no cost by his Issuing Dealer, as well as the claim history to which he refers.  Having now had a chance to review our records,we ask that he and the Bureaus interested readers accept our respectful reply to ******************** comments.
  
  First, although the coverage available under Mr. ********************* was extensive, it did not promise to assist with the repair of everything that could possibly go wrong with his vehicle, cure all symptoms, or pledge to keep that vehicle in an arbitrarily determined satisfactory operational condition, based upon an understandably sincere, but extra-contractual opinion that a repair should be covered. The ** was a simple agreement between ***************** and the Dealer from whom he received it under which the Issuing Dealer agreed to repair, replace or reimburse [******************] for the reasonable cost to repair or replace any of the parts covered, if required due to a MECHANICAL BREAKDOWN or FAILURE subject, of course, to the **s terms, conditions,limitations, and exclusions. A MECHANICAL BREAKDOWN or FAILURE was defined by the ** as the inability of any covered part(s) to perform the function(s) for which it was designed due to defects in material or workmanship of that covered part.
  
  The ** established eligibility for repair or replacement of only the specific components listed and named within its fourteen (14) individual categories of covered parts, for a period of 6 months or ***** miles after the Vehicle purchase.  However,any part not specifically listed within those categories was, unfortunately but simply, a non-covered part.  During the recent claims to which ****************** refers, the Administrator was pleased to be able to issue prior repair authorization for the replacement of a right front stabilizer link diagnosed as having suffered the requisite defect in material or workmanship,back in early January 2023.  But the other requests for the **s required prior repair authorization were for a damaged exhaust Y-pipe, and a leaking rear air conditioning refrigerant line.  Regrettably, neither of those components were listed within the **s fourteen categories of covered parts, and were therefore, non-covered parts.  Additionally, sections E (4), E (8) (a), and E (9) (a), of the ** entitled WHAT IS NOT COVERED specifically excluded Repairs to any non-covered parts, air conditioning lines and hoses, and the exhaust system,respectively.
  
  Under these circumstances, we believe our office has acted properly and in full compliance with Mr. ********************** we are grateful for the privilege to have been his ** Administrator, and we trust our response has provided a clearer understanding of the ** terms, as well as the claim dispositions the Administrator was obligated to deliver prior to its natural expiration by time on June 26, 2023.

• Review fromAli S

  Date: 06/19/2023

  1 star

  Ali S

  Date: 06/19/2023

  I bought a work truck from a dealer and they told me i need companion gap plus to cover the remaining balance of the loan if anything happens. My car got stolen a month ago and they denied my claim because I had commercial insurance. On day one I gave them my insurance information. They should have denied my coverage but they took the money. Now I am left with $22000 debt. Biggest scam ever
  

  EasyCare

  Date: 06/20/2023

  Dear BBB Representative: We would be happy to research and respond to the comments expressed by "********************* ******************* from zip/postal code:t1y4k4)", but we have thus far been unable to locate a corresponding record using the limited information provided.  As an aside, we will mention that under no circumstance would our office be provided with a customers insurance information at the time of purchase or prior to a claim submitted thereafter.  If "********************* ******************* from zip/postal code:t1y4k4) " is able to supplement their "Customer Review" with a ******************** service contract ("***") or GAP Waiver Addendum (GAP)number, complete VIN of the vehicle covered under either of those, and the full first and last name of the customer to whom the *** or GAP was issued, we will resume our search and do our best to address the concerns expressed as soon as we are able.  We would appreciate your timely notification of our office when and if this required information is forthcoming.
  Claims Department on 06/20/2023