Reviews
This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 135 Customer Reviews
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Review fromJames K
Date: 11/02/2023
1 starJames K
Date: 11/02/2023
Called to file a claim since our car was totaledvery nice and helpful on the phonethen they send you a document outlining all of the information they requirethey bury you in paperwork so you will do exactly what I didgive up!there is no way we would be able to gather all the information they require
EasyCare
Date: 11/07/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you,Review fromAmanda P
Date: 11/02/2023
1 starAmanda P
Date: 11/02/2023
I have easy care gap insurance and have been waiting two months for the to pay off my loan, would definitely not recommendEasyCare
Date: 11/06/2023
BBB of Metro Atlanta, ************ Georgia235 ******************************************************************* using BBB Online Review SystemRe: Borrower: ********************* Enrollment:***9EBB706Automobile Protection Corporation [Hereinafter APCO] is in receipt of your correspondence dated June 23, 2023, in connection with a recent request for a waiver of a loan balance under ****************. *** Deficiency Waiver Addendum. We have researched our records regarding this matter and ask that you please accept the information contained herein to response to the concerns expressed in your correspondence. Your patience in awaiting our reply is very much appreciated. We ask that ************** refer to the *** Deficiency Waiver Addendum under DEFINITIONS: Please refer to the *** Deficiency Waiver Addendum under TERMS AND CONDITIONS:Waiver Benefit Amount The amount the Financial Institution/Lender/Assignee agrees to waive calculated as the Unpaid Net Balance less the Actual Cash Value At Loss of the Covered Vehicle subject to the Actual Cash Value At Loss not having been reduced by more than $1,000 as a result of the application of the Customer/Borrower/Lessees Primary Carrier deductible. The Waiver Benefit Amount shall not exceed $50,000. Any ************************* deductible amount in excess of $1,000 remains Your responsibility.Please also see:Unpaid Net Balance The amount owed to the Financial Institution/Lender/Assignee by a Customer/Borrower/Lessee in accordance with the terms and conditions of the Financing Contract, resulting from early termination of the Financing Contract. This amount may not include any unearned interest; loan or lease charges; late charges; any Delinquent Payments; amounts that are built into or added to the loan or lease balance after the inception date of the Financing Contract; any uncollected service charges; refundable prepaid taxes and fees; or any other proceeds You may duly recover by canceling insurance coverage, service contracts or warranties; disposition fees, termination fees, penalty fees, non-refundable dealer discounts, dealer reserves or other items built into or added to the initial lease or loan/lease balance. If two or more pieces of covered collateral are secured under a Financing Contract, We will not waive more than a proportionate share of the total Unpaid Net Balance that damaged collateral represents to the total loan or lease balance. The Unpaid Net Balance also excludes (1) loans or special finance offers which may waive or delay payment of principal or interest and (2) amounts that are built into or added to the loan or lease balance after the inception date of the Financing Contract.Finally, please refer to EXCLUSIONS: This Addendum will not apply a Waiver Benefit Amount for loss or damage:6. For any amounts deducted from the Primary Carriers settlement due to wear and tear, prior damage, unpaid insurance premiums, salvage, towing and storage and other condition adjustments.**************** amortized loan balance on the Date of Loss was $8554.06. This amount less the insurance settlement of $7226.24 and the refund for prepaid maintenance contract of ****** and the deductions by the primary insurance company for salvage in the amount of ******* and condition adjustment resulted in a negative number, meaning there was no loan balance eligible to be waived. The claim determination due is based on the information provided to APCO for our claim file. However, if there exists additional information which might affect the disposition of the claim, we would be happy to reopen the file for additional consideration upon receipt.We trust this information addresses the concerns expressed in **************** review. Should you or ************** require any additional clarification or have any other concerns, please contact our office directly to discuss. Sincerely, Automobile Protection CorporationReview fromDerek O
Date: 10/31/2023
1 starDerek O
Date: 10/31/2023
I have been an EasyCare customer for 7 years on 3 different cars but I will be cancelling my plan tomorrow and not working with them again. I had the sidewall of a tire split and the tire bulge. After waiting 40 minutes at a tire plce, they denied my claim as it wasn't leaking air.I called directly to talk to someone. The claim was still denied. When I mentioned to them it was a safety concern and would blow out if driven, I was informed my options were to pay for it myself or wait for it to blow out. I then asked to speak with a supervisor or ask to file a complaint. I was put on hold and waiting on the call for fifteen minutes. I then chose to end the call. I am thoroughly disappointed. This insurance is there for a reason and there's clearly no reason to have it if my options are pay or risk my own safety.I will be sure to inform the dealership I purchased the three insurances at about my experience and speak honestly to anyone who asks my opinion about it. I do not recommend EasyCare.EasyCare
Date: 11/07/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you,Review fromJoe M
Date: 10/17/2023
1 starJoe M
Date: 10/17/2023
*****. For a warranty that won't cover anything. I will make sure everyone I know won't choose easycare warranty.EasyCare
Date: 10/24/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you,Review fromDarcy A
Date: 10/14/2023
1 starDarcy A
Date: 10/14/2023
Do NOT purchase this extended warranty! My husband and I were on vacation with our 5th wheel. While we were not towing it at the time, our check engine light came on. My husband drove the truck to the nearest **** dealer to see what the issue was. Without going into the repair detail, we had our truck repaired in 2 days. The cost was $2800, which we paid. I immediately got on the phone with easy care. What a complete joke that was. After numerous phone calls and getting told something different every single time, our claim was denied because we hadnt gotten the pre approval prior to repairs. We had the paid invoice to prove what was done and what we paid. Im talking with them, we were told getting pre approval could take 24 hours to a week. Let me again voice, we were on vacation. One of the supervisors there even told my husband on one of the calls that they said they probably would have had the dealership turn OFF our check engine light and have us drive the truck for 2 weeks to see if the light came back on!! We were towing our 5th wheel. Hello? That would have been very unsafe to say the least. I would give this business a zero star rating. SAVE Your money!!EasyCare
Date: 10/19/2023
Good afternoon- As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.Thank you,Review fromTim M
Date: 09/27/2023
1 starTim M
Date: 09/27/2023
The warranty isn't worth the cost of the paper it's printed on. On two different occasions I've called in. First time, I bumped a curb with my tire, and a 'chunk' of the sidewall came out. Which is not repairable. Easy Care cited, the curb is not part of the road, and only the road surface of the tire is covered. On top of which, it didn't lose air. So, not covered, but I paid out of pocket to replace the tire so it wouldn't blow out on the interstate and kill my family. Second time, my tire was losing pressure, suspected a nail in it. The auto repair shop said it was unrepairable due to the tread being 3/32" (at ****** miles). Easy Care only covers 3/32" and thicker. Seriously....why are my 'factory' tires at end of life at ****** miles, and what does 1/32" of an inch really separate? ****** my money away on that warranty. Will never buy one again. Total trash!EasyCare
Date: 10/19/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you.Review fromMeagan M
Date: 09/22/2023
1 starMeagan M
Date: 09/22/2023
As a Automotive repair and maintenance shop I give Easy Care a 1/5 star rating because they are anything except easy. We had a customer come in the shop 9/11/23 with information regarding their Easycare plan. I reached out to the company for the required approval prior to repairing the tire. I was instructed to give certain information regarding the vehicle such as milage, VIN, and a photo of the damage to the tire. All information was submitted and I received a PA. I was instructed to submit the invoice with the PA number and customer's signature to them via email. I submitted required information one completing the repair and obtaining the customer's signature. I waited until the following Monday to follow up due to being unsure on how long wait times typically are. When I called I was informed that payments are typically made within a day and they could not find the claim or email that I had sent. I resent the email, and followed up shortly after inquiring as to if it was received. In response I was asked to give the PA number. I emailed back with the PA number and indicated where it was on the invoice as well. I was then asked for the invoice to be sent again with the same information I provided with the initial call. Considering it was over a week later and the vehicle was no longer in the shop I was unable to provide VIN and odometer reading. I don't understand how what should be a simple process to be reimbursed for a repair that we have already performed can be so complicated. They need to fix their issues with the process and follow through with reimbursement approved, promised, and owed.EasyCare
Date: 10/19/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you.Review fromAnthony J
Date: 09/22/2023
1 starAnthony J
Date: 09/22/2023
They intentionally operate in bad faith. They will find a technicality to deny your claim.EasyCare
Date: 10/24/2023
Good afternoon-
As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.
A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.
Thank you,Review fromDebbie K
Date: 09/20/2023
2 starsDebbie K
Date: 09/20/2023
2 weeks & still waiting for approval. Their rep read remarks to me in their system that I was combative. No - extremely frustrated that every day it was a different story. Today it was discovered that a the mileage entered by their employee was wrong. All along their ************ husband missed critical doctor *************EasyCare
Date: 10/19/2023
Good afternoon- As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.Thank you,*********************Review fromAvery E
Date: 08/30/2023
1 starAvery E
Date: 08/30/2023
Easy care might seem ideal but nope. They say you can take it to any dealer that accepts easycare. The sad thing is they dont have a list of dealers that they know will accept them. You as the customer have to call around n locate a shop is unacceptable! Then when i call customer service to get a list of shops near me that accept my warranty, its the same dude who always has an attitude for no reason! How can you say you warranty is acceptable anywhere but dont tell me where I can take it too ??? Make it make sense. Easy care is a company that doesnt care about its customers. Very unprofessional very rude! I give easy care negative 10 stars!EasyCare
Date: 10/19/2023
Good afternoon- As always, we appreciate your office bringing this situation to our attention. It allows for us to review the customers concern and take any appropriate action necessary to either further educate the consumer, or in some instances provide additional benefits to them.A Claims/Customer Escalation Specialist will be reaching out to the consumer shortly to address.Thank you,*********************
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