Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From Ashworth We're contacting you to inform you that the program you are enrolled in, Automotive Technician, is no longer accepting enrollments as of March 29, 2023. At Ashworth College, we continuously review our educational programs in order to improve the overall experience for learners like you. The details of your payment are below:Student Number: ZX2300057 Course: Automotive Technician Program From Me:1. I enrolled with Ashworth, not ********** 2. I enrolled with Ashworth because it states"Ashworth College" not *****************.My account has been suspended because i have not made payment since i received that email. and i have not gone beyond the Orientation.I got a letter in the mail from Collection, this is very shameful, you just misled me to enroll and the turn me to *****************. I still want to complete my program with Ashworth .I'm asking to resolve this matter asap.

  

  Business Response

  Date: 09/12/2023

  BBB Case Number: 20589029
  Student Name: *****************************
  Student Number ZX2300057
  
  To Whom It May ************* welcome the opportunity to address ******************** concerns. ******************** enrolled in ************************* Career Diploma on February 4, 2023, by submitting a signed enrollment agreement and down payment.
  On May 15, 2023, ******************** received a notice from Ashworth College advising that the program he is enrolled into is no longer accepting new enrollments. The letter specifically advises students that they still have the full 12 months from the date of their enrollment to complete the program. As we are unable to provide additional extensions, Ashworth College has provided an option to transfer to its partner school at a no-cost transfer.
  The following statement is included in the letter that was provided.
  Ashworth College expects that all students can complete their program within their remaining study time. However, to keep you on track to accomplish your goals,we'd like to offer you a no-cost transfer to the Automotive Repair Technician Program at our partner school, *****************. Any funds already paid to Ashworth College along with a significant portion of your academic work may be applied to your new ***************** program.
  Due to defaulted payments, Mr. ********* account was turned over to an outside collection agency on 9/4/2023. ******************** will need to speak to the agency directly in order to resolve his financial obligations. 
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely, 
  *****************************
  Sr. Escalations Specialist  

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20589029
  
  I am rejecting this response because:

  1. I felt betrayed, within one (1) month of enrolment, Ashworth sent me this Letter to transfer to ***********, The reason why i enrolled with Ashworth was because it states on its website as ASHWORTH "COLLEGE" and not ***************** where teens are attending high school. You have the obligation to inform students that you no longer offer Automotive Technician Program at Ashworth before proceeding with admission.

  2. Immediately after receiving this letter, i sent you an email that i would like to withdraw from this school as i have only completed 8% of the Automotive Technician Program i enrolled in. and the next thing you did was bombarding me with calls asking me to make payments. Kindly go through the CANCELLATION AND REFUND POLICY in ENROLLMENT AGREEMENT that i signed which states:

  V. CANCELLATION AND REFUND POLICY
  Students may cancel or withdraw in any manner, but it is recommended that they do so in writing.

  If Student Withdraws Amount Student Owes Within 5 Calendar days of enrollment/signing of this Agreement $0 (100% Refund)
  After 5 Calendar days :If the student has not submitted any lessons Non-Refundable Fees + Registration
  If the student has submitted at least one ******* up to and including 10% of the lessons Non-Refundable Fees + Registration Fees + 10% of Tuition
  If the student has submitted more than 10% of the lessons, up to and including 25% of the lessons Non-Refundable Fees + Registration Fees + 25% of Tuition
  If the student has submitted more than 25% of the lessons, up to and including 50% of the lessons Non-Refundable Fees + Registration Fees + 50% of Tuition.
  If the student has submitted more than 50% of the lessons Non-Refundable Fees + Registration Fees + 100% of Tuition
  Registration Fee is a one-time charge that is the lesser of (a) 20% of Tuition or (b) $200. Any amount owed is due within 30 days of cancellation. No refunds made after 6 months from date of enrollment.

   You owe me! and I'm not happy with the way you play games with students.

  Please, refer to your copy of the ENROLLMENT AGREEMENT

   Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/14/2023

  BBB Case Number: 20589029
  Student Name: *****************************
  Student Number ZX2300057
  
  To Whom It May ************* welcome the opportunity to address ******************** concerns.The letter provided to ******************** stated they had the full contractual time frame to complete the program with Ashworth College. The offer to transfer to our Partner school at a no-cost transfer would benefit students who needed more time than their original contractual timeframe.Mr. Gbolahans program does not expire until 2/4/2024.
  
  To date, Ashworth college has not received notice of cancellation from ********************. If ******************** would like to withdraw from the program, we will require a proper request to withdraw. Per the information ******************** provided, they would be fall under the following tier.
  
  If the student has submitted at least one ******* up to and including 10% of the lessons Non-Refundable Fees +Registration Fees + 10% of Tuition
  
  ******************** would owe $302.80 if he were to withdraw from the program.  The cancellation request could be sent to me directly at *******************************
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely, 
  *****************************
  Sr. Escalations Specialist  

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20589029
  
  I am rejecting this response because:

  I need further explanation on how you arrived at ******************* owe $302.80? see below part of the Enrollment Agreement

  Fee Schedule:
  AutoPay Payment Option: Your total price of $999 includes $833 Tuition, $75 Discount, $50 Application Fee, $151 Registration Fee and $40 Shipping & Handling
  Fee. $15 of The Registration Fee was waived.*

   Please note: I'm attaching a copy of screenshot from my Ashworth Dashboard that says i have only submitted the Orientation and I'm at 8% not 10%, Is Orientation part of lesson?

  I have made 3 payments of: 1($1) registration fee as advertised, 2 monthly payments of ($59). Total payment i made was $119.00. I'm attaching copies of payment confirmation.

  Total Tuition is $999.00, 10% of $999 is $99.90.

  I have emailed another letter of withdrawal to **********************************************************.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell behind on my monthly payments due to a family emergency that also hurt me financially. However, whenever I attempted to pay a monthly payment, my account was forwarded to a collection agency, who requested for me to pay the full amount of $1,500. Money that I do not have at the moment due to the problems mentioned above. I attempted to speak to someone but they did not care about what was going on, either you pay the whole amount to the collection agency or you won't get access to the classes. Of course, days turned into months and now it's very difficult to catch up. I understand I fell behind on my payments, it went and hurt my credit so I can't even get another loan to pay for the school. The right think to do is, that the school should've negotiated with me or put me in some kind of payment arrangement. But, they quickly pushed my account off without even carrying, and all the hard work and time I did went straight out the thrash.

  

  Business Response

  Date: 08/30/2023

  BBB Case Number: 20532177
  Student Name: ***************************
  Student Number: AC2012403
  
  
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. On December 31, 2020, ****************** enrolled into the Criminal Justice Bachelor of Science degree by submitting a signed enrollment agreement and downpayment.
  Per ****************** enrollment agreement, monthly payments were to be paid toward the programs liability. Per the agreement, defaulted payments do run the risk of being sent to an outside collection agency. The last payment received from ****************** was on September 2, 2022.
  On June 5, 2023 ******************** account was turned over to the ************************* collection agency.While in agency status, ****************** can still make individual payments to the school directly.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  **************************;          
  Sr. Escalation Specialist

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long story short, I applied with this school to do the ************************* certificate program. I received an email August 14, 2022 stating that if I don't send in my High School transcript that my account was going to placed on hold. I replied back to the email ************************************** asking them if my account got suspended will I still be billed for something I couldn't access. Never got an answer. Called asked the same question nothing. Fast forwarding to July 19, ***** at 2:03pm I get a call from them because I was looking to get back into the ************************* because I thought the whole time the first one was canceled because I couldn't get in. The rep went through all the steps to get me back in and I paid the $39 to get the program started. She then tells me that she doesn't see a student ID for me and to call ************ which I called on July 24, 2023 at 8:52am. At that time I explained everything and was transferred back and forth. The last rep I spoke with on that day told me that all the rep should have done during the enrollment was just switch the programs and not have me re-enroll and pay the $39. He put in a request on that day July 24, 2023 and that I should be getting it back. I never heard anything and was checking. The first person that looked into the refund said that I would be getting it shortly. Second rep when I called because never gotten anything said that it was taking longer because of the program. Last rep that I spoke with a month later (literally a month on the dot August 24, 2023 at 3:23pm said she didn't see a refund and that she was going to put it through. She kept me on hold for 5 mins, never came back to let me know what she was doing and the next thing I hear is the survey line asking how was my experience with the agent today. I'm not getting anywhere with them and they think I just have money to be throwing around like that. If it was $10 I wouldn't make a big deal, but $39 I need that back A.S.A.P.

  

  Business Response

  Date: 08/30/2023

  BBB Case Number: 20526034
  Student Name: ***************************
  Student Number: AC2206439
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns. On July 24, 2023, **************** attempted to enroll into the ************************* Associate Degree. Due to a system glitch, Ms. ******* account was not processed correctly. Our IT team is in the middle of diagnosing the glitch in order to refund ****************.
  **************** will receive her refund within 10 business days.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  **************************;          
  Sr. Escalation Specialist

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled on 08/06/2023 in the Bachelor of Psychology program. I realized almost immediately the degree would not serve the purpose for which it was intended. I made multiple attempts to reach student services during the first five days to cancel for the "no questions asked" refund but nobody ever answers. I have no doubt this is deliberate in order to keep students on the hook for the tuition.I figured I might as well begin some of the coursework which was extremely low quality. As of tonight (08/25/2023) I cannot even access the student portal and can't get any tech support.I don't care about getting a refund of the down payment I made. I do not want to pay additional money for a program I was told I could cancel with no questions asked within the first five days, only to have the school purposefully avoid any attempt I made to contact them.In addition to this complaint I will be filing complaints with the ******** **************************** and the accreditation agency with whom Ashworth College holds accreditation.

  

  Business Response

  Date: 08/28/2023

  BBB Case Number: 20524167
  Student Name: *************************
  Student Numbers: AC2303899
  To Whom It May ***************** welcome the opportunity to address ************** concerns. *********** enrolled into the Psychology Bachelor of Science Degree Diploma on August 6, 2023, by submitting a signed enrollment agreement and down payment.
   As per the enrollment agreement, CANCELLATION AND REFUND POLICY: Students may cancel or withdraw in any manner, but it is recommended that they do so in writing. If you cancel within 5 days after midnight of the day you enroll, you will receive a refund of all monies paid to Ashworth College. After reviewing the account, I was unable to locate any communication advising that ************** cancelled his degree program. On August 28, 2023 I reached out directly to ************ to go over and verify the cancellation of his program.
   Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 16 year old homeschool student entered the "Landscape and Design" program. We were told it's "self-paced" with "no end date". When I said on the contract it stated and extension and end date they said "not to worry about it" that "it didn't apply to this program". Now we are unable to access the portal unless we give additional monies.

  

  Business Response

  Date: 08/24/2023

  BBB Case Number: 20514306
  Student Name: ***************************
  Student Number GT2200034
  To Whom It May ***************** welcome the opportunity to address Ms. ******** concerns.**************************************** enrolled ******************************* online into **************** Career Diploma program on May 24. 2022, by submitting a signed enrollment agreement and down payment.
  As stated in the enrollment agreement, Career Diploma Program Completion Time: The contract length for diploma programs is 12 months.Students may request up to two (2) 6-month extensions for a fee of $95.00 each.Students are allowed a maximum of twenty-four (24) months from date of enrollment to complete their program. Although students programs do have a completion time frame, the program is still self- paced. Self-paced means,there is not a schedule students have to adhere to. They can work at their own pace if it is within the year time frame. If a student needs additional time,they can purchase up to two extensions.
  If ****************** wishes to continue her program, she must pay the additional study time extension fee of $95.00. The fee can be paid directly through the student portal.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not let you finish you're assignments, they knitpick at everything, say you are committing fraud, but yet don't give you reasoning, you try to contact them, and you can't ever talk to anyone, if you email them, they are very rude, they never answer you're questions in full.. its just excuses or ways to get around it. I think they are just out to get your money!

  

  Business Response

  Date: 07/26/2023

  BBB Case Number: 20370127
  Student Name: ***********************
  Student Number: AC1608135
  
  To Whom It May ***************** welcome the opportunity to address **************** concerns.************** enrolled in the Veterinary Technician Associate of Applied Science degree on November 16, 2016, by submitting a signed enrollment agreement.
  On February 17, 2023, ************** was provided a warning letter for falsifying documents for Skill 1-8 in VT228 Clinical Site documentation.************** did admit to her mistake at the time.
  On July 13, 2023, for clinical tasks in VT228, ************** submitted a falsified Official Registration Certificate. As a result of this,**************** account was referred to the schools **********************
  To preserve the integrity of Ashworth Colleges programs and maintain the high quality of education, the Faculty and Administration must address any charge of a violation of the academic honesty policy. If an egregious violation occurs students may be immediately academically dismissed from their program. Once a ruling is made on **************** account, she will be notified of the schools decision.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20370127
  
  I am rejecting this response because: they just seem to think I send everything as false documentation. People make mistakes as I've said several times.. but yet that isn't allowed to happen here.. how can a certificate with no signature be false documentation. Makes no sense to me.. they knit pick everything as I've said, even either assignments, hence why I've been doing this for 7 years now.. because even if you do it wrong you can't talk to anyone to explain to you, they just tell u to look at the assignment. That doesn't explain anything.. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/28/2023

  BBB Case Number: 20370127
  Student Name: ***********************
  Student Number: AC1608135
  
  To Whom It May ***************** welcome the opportunity to address **************** concerns.**************** first violation came when she submitted a fake image of an eyewash station twice for her Clinical Site Documentation skill for course VT228. ************* admitted to using a picture from the internet and was provided with a warning for violating the Academic Honesty Policy.
  On July 13, 2023, ************** violated the Academic Honesty Policy again for course VT228. ************** submitted proof of rabies documentation for a cow that was unable to be accepted. In **************** Patient Use Logbook, she had two identical rabies documents for two different cows. This includes the vaccination serial number.  ************** was advised that rabies documents are considered a legal, medical document and we could not accept documentation with scribbled out areas.
  Students who have not received the human rabies vaccine are prohibited from working with animals who are not vaccinated. All information must be logged into the Patient Use Logbook to ensure the student is following proper protocols.This includes providing proof of current vaccination for every animal handled.
  Due to the falsification of records, **************** account was referred to our ********************* for review. **************** site supervisor was also attempted to be notified. As of July 28, 2023, we have yet to hear a response from the site supervisor.
  ************** has been made aware of each violation numerous times. ************** has been provided in detail as to why her account is now up for Academic Review. All of **************** inquirers have been answered in a timely manner. ************** will need to await notification from the *********************.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 07/28/2023

   
  Complaint
  
  I am rejecting this response because: it was not 2 different cows, and you accepted the rabies certificate once, but the 2nd time, it wasn't good enough, I've explained this several times, at this point if your not going to let me finish then let me transfer everything over to a school that wants to see their students succeed, and give me my money back. Look at the reviews online for your school, there not good..
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/09/2023

  BBB Case Number: 20370127
  Student Name: ***********************
  Student Number: AC1608135
  
  To Whom It May ***************** welcome the opportunity to address **************** concerns. Students and faculty are expected to adhere to academic honesty, the highest ethical standards, and professional conduct in all processes and practices. ************** has violated a policy that she agreed to multiple times.
  The ********************* will be contacting ************** with the results as soon as a final decision is made.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business continues to call me multiple times a day leaving back to back messages. I have blocked their number but they continue to call via robo calls. I have emailed them multiple times to tell them to stop. They are a scam business posing as an institute of higher learning. After completing one "class" with them, they continue to harass me for money that I do NOT owe them. I will NOT be paying them any money nor do I wish to continue to engage with them for any reason.

  

  Business Response

  Date: 07/20/2023

  BBB Case Number: 20345680
  Student Name: ***************************
  Student Number: AC2208935
  
  To Whom It May ***************** welcome the opportunity to address ******************** concerns.******************** enrolled in the *********************** Bachelor of Science degree on October 28, 2022, by submitting a signed enrollment agreement and down payment.
  As of July 20, 2023, ******************** has completed 59% of her first semester. Per the voluntarily signed enrollment agreement, ******************** is responsible for Non-Refundable Fees + Registration Fees + 100% of Tuition. All terms are listed on the enrollment agreement as well as ************************************************************************.
  As of July 20, 2023, ******************** has paid a total of $379.00 towards her liability of $1304.00. ******************** will be responsible for her remaining liability of $925.00. Defaulted payments will run the risk of being sent to an outside collection agency.
  Per ******************** request, we will place her phone number on our do not call list. This will not stop letters from being mailed to ******************** regarding her financial responsibility.
  Ashworth College is accredited by the ****************************************** The ***************************************** is listed by the U.S. ********** of ********* as a recognized accrediting agency. The ***************************************** is recognized by the Council for Higher ********* Accreditation (CHEA). All accreditation information can be located at ******************************************************************************.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not take any classes in this online school. They fraduantly are charging me money even after I told them I was disabled

  

  Business Response

  Date: 05/24/2023

  BBB Case Number: 20095750
  Student Name: *************************;
  Student Number: AC2105620
  
  To Whom It May ***************** welcome the opportunity to address Ms. ******** concerns.****************** enrolled in the Marketing Bachelor of Science degree on June 25, 2021,by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement.
  On July 12, 2021, ****************** inquired on withdrawing from the program. ****************** requested a supervisor as she felt she should not be held to the terms she agreed to. A supervisor did return Ms. ******** call on July 15, 2021, but had to leave a voicemail. It was explained that ****************** would be held to the terms she agreed to if she were to withdraw from the program.
  On April 4, 2023, ****************** called and requested her account to be closed. The account was closed out according to the terms that ****************** voluntarily agreed to when signing the enrollment agreement.  The terms will stand and ****************** will be responsible for her contractual cancellation liability.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:05/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son, *************************, is a student of their online high school program. Since he is over 18, but under 19, he can collect social security survivor benefits from his deceased father. When we moved to ********** in Jan 2023, he was declined admission to ************************************************* School in ********** and we were referred to ******************************* {DESI], who ** turn, is helping ******* get his diploma through James Madison High School. We have been ** contact with his caseworker at DESI, who ** turn told ** that someone at ************************************************* School, dba Ashworth College, would have to assist ** with this signed form.Both **************** have been trying to get Form **** for Social Security from a representative at James Madison since February 14 and have not had any luck. We have been in contact via telephone and advised to email various places, with zero response. I am filing a complaint of non-compliance for not being able to produce a signed letter as proof of his enrollment with an estimated graduation date.

  

  Business Response

  Date: 05/23/2023

  BBB Case Number: 20080771
  Student Name: *************************
  Student Number: VT2300011
  To Whom It May ***************** welcome the opportunity to address ********************** concerns. ************** enrolled into the High School Diploma program on February 14, 2023.
  James Madison High School is an accredited, online,self-paced, 23-credit high school diploma program. Because each student works at his/her own pace, we cannot classify a student as full or part-time. Social Security generally considers a student to be full-time attendance if he/she:

  
  Attends an elementary or secondary level school, as determined by the law of the State or jurisdiction in which the school is located.

  Is enrolled in a day or evening non-correspondence course at least 13 weeks in duration.

  Is scheduled to attend at the rate of at least 20 hours weekly and carries a subject load considered full-time for day students under the schools
  standards and practices.

  
  One of the benefits of James Madison High Schools program and the reason so many of our students choose our school is the ability to work at their own pace. The flexibility it affords our students does not allow ** to certify our students as attending full-time because each student works independently and at their own individualized pace.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 20080771
  
  I am rejecting this response because the school is providing generic excuses as to providing Form **** for my son, *************************, to continue to collect his social security survivor benefits.

  Being an online school, they have ways of tracking the time that he utilizes their program. Everything from coursework, to exams, to projects that are assigned are within the school portal and in order for ******* to complete these things, he has to log in with internet access. The IT department of this online school has a way to track this information down and even narrow it down to the ** address from where the schoolwork is being completed from. So to say that "it's an online school and it's self paced" is just another way to delay this process instead of doing their job as a school.
  
  Furthermore, the *************** office only requires that he's attending full time AND has a projected graduation date. Surely, there are members of administration that can give a projected graduation date based on his progress, as of today, and estimate when he will be completed with the program if he continues to put in the amount of work he's been doing thus far. Again, this is just another excuse that someone is providing, instead of giving this form to an actual school administrator to complete.
  

  Lastly, the school isn't completing anything on the form. They're merely reviewing the information from page 2 and verifying if the information is correct. I have provided a projected graduation date and should that date come earlier than March of **** then there are additional forms for the school to send back to the *************** Administration to notify them of ********' completion of the program. 

  I have attached the form that he needs completed by a school official on page 3. 

  Sincerely,
  
  *********************************

  

  Business Response

  Date: 05/23/2023

  BBB Case Number: 20080771
  Student Name: *************************
  Student Number: VT2300011
  To Whom It May ***************** welcome the opportunity to address ********************** concerns. As an independent online correspondence School, we do not track attendance for students. Schools like James Madison, allow students of any age to further their education and reach their goals on their terms. Students can study without a set schedule, daily commute, or deadlines. ************** can log into his High School Diploma program as much or as little as he would like. If ****************, wishes to take a year break from his studies that is completely fine as the program is self- paced. That means that **************** is not responsible for reporting to a teacher or professor when hes completed an assignment or exam or is taking time off from his studies.  Students are not considered full time or part-time.Under no circumstances can we provide and estimated graduation date.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  *********************
  Escalation Specialist

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20080771
  
  I am rejecting this response because the issue at hand is not being addressed whatsoever.

  As a graduate of online studies myself, holding a Master's degree in Business, I am fully aware that schools can track the credentials that are being used but do not use that information as it'd be a violation of privacy. Also, even as an online student and in control of your own self-pace, there is opportunity to give a projected graduation date.

  To receive survival benefits: The student be enrolled in a school before reaching the age of 19 years and 2 months. Obviously, anybody below that age are considered to be a full time student as they are not of working age. He is below that age requirement and well within the guidelines to be able to collect, the school is once again providing another generic excuse, instead of escalating this to the proper channel. 

  Furthermore, to not be able to provide a projected graduation date based on his coursework completion and trajectory of what's remaining is escalating my claim to be brought to higher channels until this issue is properly addressed (i.e. form completion). There is a reason that there's an additional page in the form **** that was provided upon graduation and that's to notify ****************************** that the child has graduated secondary schooling, making it unavailable for the child to collect survivor benefits. 

  Once again, I'm submitting form **** to be completed on page three. I have put the information that was required from ******* on the previous pages and appreciate the help of an administrator in completing page three. If it cannot be done by an 'escalation specialist', surely an administrator or a member of the administrative office can assist with this request.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Program: Pharmacy Technician Transaction Type: Payment Date: 04/03/2018 12:08 PM Amount Paid: $749.00. I am an Alumni from Ashworth College. I am writing because I have been demanding a refund since I have been a student with no success. This is due to the lack of engagement from teachers and the fact that I have been unable to find a Pharmacy Technician job though I am certified and finished a internship which counts as experience and Ashworth has career services that have not been of any help to me. I have been getting nothing but rejections from companies though the website states they their program is rated among the top 10 best. I did not request a refund through bbb sooner because I was unaware that I could ask as I was simply asking through my student portal and submitting a ticket and being told no every time though I have not found a job and it has been a few years since I completed the program. I want a refund since I have spent all these years looking for work with no success.

  

  Business Response

  Date: 05/08/2023

  BBB Case Number: 20029174
  Student Name: *************************   
  Student Number: PT1801102
  
  To Whom It May ***************** welcome the opportunity to address ************** concerns.************ enrolled in the Pharmacy Technician Career Diploma program on April 3 2018, by submitting a signed enrollment agreement and payment in full. I will include a copy of the agreement. ************ graduated from the program on July 29,2019.
  Per the Academic Catalog and enrollment agreement that ***********, voluntarily signed, ************ is made as to job placement.  ************ is not entitled to and will not receive a refund for her graduated program.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 20029174
  
  I am rejecting this response because: I understand the agreement I signed. However, I have used the career services to try to find a job after graduating. What will Ashworth College do to further support me in my job search? I have tried for years to find work. Why is your program not helping me to find work? Why do you charge so much money if I cant find work and assure students they will find work with the externship? That is making a false claim.  What will you do to satisfy me as a customer?
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/17/2023

  --BBB Case Number: 20029174
  Student Name: *************************   
  Student Number: PT1801102
  
  To Whom It May ***************** welcome the opportunity to address ************** concerns. As stated previously, the Academic Catalog and enrollment agreement that ************, voluntarily signed,states ************ is made as to job placement. As we cannot assure job placement, we do strive to assist our students post-graduation
  All graduates keep access to their accounts on the Ashworth College Central Network. In the Ashworth College Central Network students can
  Search for jobs posted exclusively to Ashworth College; search the Jobs Central national job board and the Intern Central national internship board.
  Build a rsum with Rsum Builder, or upload a rsum file to Resume Central so you can apply directly to jobs and/or allow it to be searched by employers (if you so authorize). Your rsum will be reviewed by our office and must be approved before it can be sent to employers or submitted online to posted jobs.
  Build an online portfolio in Career Portfolio Central to support your rsum and demonstrate your best work to employers.
  Review your job search history. Report offers/hires.
  Receive emails about programs, services and job-related topics.
  Gain access to announcements, upcoming events, career advice documents, career advice videos, podcasts, and career articles from over 125 authors.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at *************.
  Sincerely.
  
  *****************************
  Sr.Escalation Specialist

  Customer Answer

  Date: 05/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************