Complaints
Customer Complaints Summary
- 137 total complaints in the last 3 years.
- 51 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been enrolled at Ashworth College since 2020. When I was 1st enrolled I was paying $29 once a month. In October 2024, I began being charged $59 twice a month equalling $118. My monthly payment has nearly quadrupled without reason. When I contact support by phone they cannot explain any of this to me and just say it wasn't right. They recommended filing a support ticket which I already completed and was told to call the toll-free number. Additionally, I have been charged $40 three times for "Shipments" despite all of the Textbooks being digital and never receiving any physical shipments.Business Response
Date: 01/08/2025
To Whom It May Concern:?
I am grateful for the opportunity to address Mr. ******* concerns. Mr. ****** officially enrolled in the Psychology Program with Ashworth College on February 20, 2020, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.Each new term in the program requires a signed Term Enrollment Agreement, which includes a payment schedule and fees to cover the associated costs. Per Mr. ******* signed Term 1 Enrollment Agreement from February 20, 2020, it was agreed that he would pay $59.00 per month. In August of 2021, Mr. ****** requested to have his monthly payment for Term 1 lowered to $30.00 per month, to which we honored that request.
Per the Enrollment Agreement Terms signed for both Term 3 on August 8, 2023, and for Term 7 on October 23, 2024 by Mr. ******, $59.00 monthly payments would be made towards their associated Term balance(s). We offer students the option to discuss and adjust their monthly payment amounts or due dates to better accommodate their needs. If Mr. ****** would like to explore this option, he can contact our ****************** team at ************. We would be happy to arrange a payment plan that aligns with his financial situation.
Regarding shipping fees, these are included in the enrollment price upfront. I have confirmed that the equivalent monetary value of the shipping fee charged at enrollment was credited to Mr. ******* account on the same day.
We sincerely regret the inconvenience and frustration this may have caused Mr. ******. Our Learner Success Team wishes Mr. ****** continued success as he progresses throughout the program. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.?
Sincerely,
******* E
Learner Success SpecialistCustomer Answer
Date: 01/08/2025
Complaint: 22736007
I am rejecting this response because: I had already contacted financial services and they refused to assist with setting up any payment options.
Sincerely,
****** GottenBusiness Response
Date: 01/08/2025
To Whom It May Concern:?
I have spoken with our ****************** team to which has confirmed that unfortunately we are unable to lower Mr. ******* monthly payments any further due to system limitations. The system will not allow for us to invoice for anything less than the minimum amount for the program, which for Mr. ******* program is the $59 as agreed upon in the signed Enrollment Agreement(s). Financial services has confirmed that Mr. ****** does have an option of changing due dates if that is helpful for his financial situation.Again, we do sincerely regret the inconvenience and frustration this may have caused Mr. ****** and wish him continued success.
Sincerely,
******* E
Learner Success SpecialistCustomer Answer
Date: 01/08/2025
Complaint: 22736007
I am rejecting this response because: I am getting charged 118 a month, $59 twice a month. If I was only paying the $59 a month as the agent just said I agreed to I wouldn't have an issue
Sincerely,
****** GottenBusiness Response
Date: 01/10/2025
To Whom It May Concern:?
I have spoken with our ****************** team to which has confirmed that unfortunately we are unable to lower Mr. ******* monthly payments any further due to system limitations. The system will not allow for us to invoice for anything less than the minimum amount for the program, which for Mr. ******* program is the $59 as agreed upon in the signed Enrollment Agreement(s). Financial services has confirmed that Mr. ****** does have an option of changing due dates if that is helpful for his financial situation.
Again, we do sincerely regret the inconvenience and frustration this may have caused Mr. ****** and wish him continued success.
Sincerely,
******* E
Learner Success SpecialistCustomer Answer
Date: 01/10/2025
Complaint: 22736007
I am rejecting this response because: Ashworth keeps saying I agreed to $59 a month, what they are not acknowledging is that I have to pay that twice a month, so I am paying $118 a month as seen in the attached screenshot.
Sincerely,
****** GottenInitial Complaint
Date:12/08/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Grading Department,I am writing to formally address a concern regarding the lack of response to my submitted tickets. I have reached out on multiple occasions regarding grading delays, but to date, I have not received any acknowledgment or resolution.This lack of communication is causing significant inconvenience and frustration, I understand that the department may be busy; however, timely responses to student concerns are crucial to ensuring academic success and fostering trust in the institutions processes.I kindly request that my tickets be reviewed and addressed at the earliest possible convenience. Additionally, I would appreciate an explanation for the delay in responses and information on how the department plans to prevent similar occurrences in the future.Thank you for your attention to this matter. I look forward to your prompt response.Business Response
Date: 12/09/2024
To Whom It May Concern:?
I am grateful for the opportunity to address Mr. ***** concerns. Mr. **** officially enrolled in the ************************* Program with Ashworth College on November 30, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.I have reviewed our systems including email and phone call communication(s) to/from the Learner Success Advocate team. After review, I can confirm the email only communication on file dated November 30, 2024, was a request to cancel, the same day of the program enrollment due to personal reasons. This request was processed promptly, two business days later on December 3, 2024, and a refund was processed. Mr. **** was notified of the cancellation confirmation, as requested, the same day as it was processed. There are currently no other outstanding IT tickets or requests pending for Mr. ***** program.
We sincerely regret the inconvenience and frustration this may have caused Mr. ***** Our Learner Success Team is fully committed to assisting ******* on his academic journey whether they choose to re-enroll here with us or continue their education elsewhere. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.?
Sincerely,
*******
Learner Success SpecialistCustomer Answer
Date: 12/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****** ***** ****Initial Complaint
Date:11/24/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I am currently taking classed with Ashworth College. I am, roughly, in my semester 3. I am to currently complete my Microeconomics course, and one other class to close out the semester. I have been trying to contact the school almost every day to help me. The textbook that is needed for the class is no longer available. When I click on the link for the textbook it takes me to *************** with the following note: "Your organization does not have distribution permission for this product. Please contact your Program Administrator. Visit Support for more information." I have contacted the school multiple times and they said there is nothing they can do for me except to write up a ticket. They said since this is an elective course, they can't do anything. This class is NOT an elective. It is included on the BA class outline. When I went to my tickets that were SUPPOSE TO BE submitted, they are currently half sentenced and labeled as drafts. How are you to help me when my problem was not even submitted. I have tried to contact my professor and there is no way for me to personally contact her. Under the ********** portion of the class it seems to me EVERYONE is having problems with El *******-*******. She is not able to be reached, she does not grade assignments in a timely manner. I am worried this class is going to make me not graduate. I have an extension until 2/4/25 and I have two classes to finish til then. I am in need of a new link for the textbook. I submitted a ticket and gave them until 11/25 to fix the issue and the ticket is currenly missing from my submissions and nothing has been fixed. I have exhausted all options, and maybe this will get something resolved.Business Response
Date: 11/25/2024
To Whom It May Concern:?
I am grateful for the opportunity to address Ms. ******** concerns. Ms. ******* officially enrolled in the *********************** Program with Ashworth College on March 2, 2022, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.Ms. ******* has recently experienced issues with accessing their online eBook for their course. I am pleased to say, I have personally emailed the access code and step by step instruction guide to access their eBook and will continue to support them going forward to close out. Maintaining open communication to close out ensures they have access to the necessary materials needed so they may continue without any disruptions.
We sincerely regret the inconvenience and frustration this has caused Ms. ******** Our Learner Success Team is fully committed to assisting Ms. ******* on her academic journey, and we wish her continued success as she progresses. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.?
Sincerely,
******* E
Learner Success SpecialistCustomer Answer
Date: 11/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.thank you!!
Sincerely,
******** *******Initial Complaint
Date:11/14/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent my official Transcripts via parchment 10-02-2024 through 10-04-2024. Received confirmation they were sent, received and opened. Over the past month and half, I've contacted the school via chat email, and phone calls. I was informed the review process can take up to 7-10 business days. Then after waiting the 7-10 days, my case escalated, and I received a case number of CAS-*****-R8MAJ7. I was informed it would take 3-5 business days to receive a response for my escalation. After my case being escalated, I still did not receive a response. I called in again spoke to with ***** and she escalated the issue to her manager which spoke to the transcript department and was informed my review would be done by the end of the day Tuesday 11-12-2024. As of today, I still have not received a follow up, email or any assistance regarding the review of transcripts. I sent a chat message today was informed by ******* I need to wait and he couldn't provide me any further assistance. I would like this resolved and receive a follow up phone call or email. My telephone number is ************. For additional information I email the transcript department on 10-7-2024, 10-17-2024 and again today 11-13-2024.I've included my emails sent to the department. I've also included my confirmation emails I received from parchment confirming my transcripts were sent.Business Response
Date: 11/15/2024
To Whom It May Concern:?
I am grateful for the opportunity to address Ms. ******* concerns. Ms. ****** officially enrolled in the Marketing Program with Ashworth College on August 9, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.Ms. ****** experienced delays surrounding our team reviewing and applying transfer credits; as they were received from three different outside learning institutions. I regret that this process did take longer than expected but I am happy to report this has been fully resolved. Our transcript team has successfully evaluated and applied all applicable transfer credits.
We sincerely regret the inconvenience and frustration this has caused Ms. ******* Our Learner Success Team is fully committed to assisting Ms. ****** on her academic journey, and we wish her continued success as she progresses. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.?
Sincerely,
******* E
Learner Success SpecialistCustomer Answer
Date: 11/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Starbrille ******Initial Complaint
Date:11/10/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For over a month, I have been trying to get Ashworth College to help me with this problem, and there has been no contact from anyone regarding a resolution. I've tried to ask the support staff in chat about the status of my ticket, but the response is "we are working on it". On September 20, 2024, Ashworth College switched over to a new dashboard. Because of this dashboard, the progress in my program has been incorrectly updated. At the time of the switch, I was currently in Semester 6, working towards completion of that semester. With the new dashboard, I am currently working backwards, completing courses from Semester 4 and 5. Currently, I have 21 courses loaded onto my student dashboard, when there should only be 8. I am currently sitting at 96/120 credits, which means at 3 credits per class, I should only have 8 courses to complete to achieve the 24 credits. I opened ticket # CAS-*****-Z9C8Y9 regarding this issue as well as several other issues and the request has fallen into deaf ears. I emailed ******* ****** on 10/22/2024 regarding my ticket, and there has not been a response. If Ashworth did implement more courses into their Marketing program, I should be grandfathered into the old curriculum as I registered for classes on 5/31/2020 with an expiration date of 8/27/2025. My request is simply to have my student dashboard updated with the correct number of courses, which are 8, not 21. I have screen shots of my dashboard as well as an Excel file to provide, if needed. I have opened many chats with the support staff, emailed the school, and have received little to no assistance. With the tuition at Ashworth increasing each semester, the customer service is not reflecting in the price. I am close to enrollment for semester 7, but cannot do so until my student dashboard is corrected, reflecting the CORRECT number of needed courses.Business Response
Date: 11/15/2024
To Whom It May Concern:?
I am grateful for the opportunity to address Mr. ********* concerns. Mr. ******** officially enrolled in the Marketing Program with Ashworth College on May 31, 2020, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.It has come to our attention that during the migration from our previous learning platform to the new system, some discrepancies related to Mr. ********* course data have occurred. Our IT team is actively working to resolve this issue with the utmost urgency.
We sincerely regret the inconvenience and frustration this has caused Mr. ********* Our Learner Success Team is fully committed to assisting Mr. ******** on his academic journey, and we wish him continued success as he progresses. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.?
Sincerely,
******* E
Learner Success SpecialistCustomer Answer
Date: 11/17/2024
Complaint: 22538153
I am rejecting this response because:Thank you for the quick response and well wishes, but the errors on my student dashboard have been ongoing for over 4 weeks and the only response I am getting is IT is working on it and it has been escalated. There has been no improvement.
I would like an estimated date of completion for ticket #CAS-56415-Z9C8Y9 which, by the way has disappeared from my support ticket dashboard, so I am unable to monitor its progress.
I had plans to finish out my program by the end of 2024, and even entered Ashworths student contest to win a free MacBook computer if I completed my program by the end of 2024, but Ashworths constant technical errors and lack of action has now pushed my completion time to 2025.
My student account is paid IN FULL and I do not owe a payment at this time. Please provide a date of when my ticket will be completed, and when my dashboard will reflect the correct number of courses I need in order to graduate. With many holidays coming up, I would like to continue with my program so I can finish it as soon as possible. Right now, I cannot and it is slowing down my date of completion.
Once my dashboard is correctly updated, I will look to paying for my last 2 semesters, but I will not do so until my dashboard reflects (now) 7 courses needed in order for me to complete my program at 120 credits. I am just waiting on a final grade from my newly completed Web Site Design class. I believe a date on which my student dashboard will be updated correctly is more than fair, as I paid my account in full.
Thank you for your time and I look forward to finishing my program at Ashworth College.
Sincerely,
******* ********Business Response
Date: 11/23/2024
To Whom It May Concern:?
I am very pleased to report that Mr. ********* concerns have been addressed with the highest priority. Mr. ******** officially enrolled in the Marketing Program with Ashworth College on May 31, 2020, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.Our IT team has thoroughly reviewed all of his courses to ensure that all credits have been applied correctly. We have identified and rectified the discrepancy in the course count, and the numbers now align with Mr. ********* expectations.
For full transparency, a detailed Excel sheet outlining both his current and future courses has been sent directly to Mr. ********* We trust this will provide clarity and address any remaining questions.
We deeply regret the inconvenience and frustration this has caused Mr. ********* Our Learner Success Team is dedicated to supporting him throughout his academic journey, and we wish him continued success as he moves forward. We are pleased that this issue has now been resolved.
Sincerely,
******* E
Learner Success SpecialistInitial Complaint
Date:11/07/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed the remainder of my classes on October 13th. These were the final 3 classes and I would complete my bachelor's degree. Obviously, this should be a happy time in my life, but it has become so stressful. Ashworth recently updated their website and with it came a lot of abnormalities. The biggest of which being it added a number of electives. Of course, it also shows I'm at 120/120 credits, and everyone I speak to shows me to be complete.I've called multiple times, submitted multiple cases and **** have submitted multiple tickets. No resolution. I've emailed the "studentconcerns" email and NO response. Not even a, "we're sorry, we're working on it" - I had one case that was just closed out with no explanation. I just need to have this updated and completed. I need it to show me graduated so I can get my diploma and completed transcripts. Obviously, Ive worked hard to complete my degree, so Im eager to receive that. However, equally as important, in order for me to move on and start taking the *** certification, I need to provide them with my transcripts. I cant do that until Ashworth is able to fix whatever is going on there.I've had issues in the past and overlooked them because I have an understanding of what I'm paying vs. some service issues, however this is ridiculous. I shouldn't have to wait over a month for them to figure out tech issues.Business Response
Date: 11/12/2024
To Whom It May Concern:?
I am grateful for the opportunity to address Mr. ********* concerns. Mr. ******** officially enrolled in the Management Program with Ashworth College on December 20, 2022, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
Mr. ******** has experienced delays surrounding graduation status with his account. Our IT team is treating this issue with utmost urgency. We are in contact with the student to provide information regarding the resolution.
We sincerely regret the inconvenience and frustration this has caused Mr. ********* Our Learner Success Team is fully committed to assisting Mr. ******** on his academic journey, and we wish him continued success as he progresses. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.?
Sincerely,
******* E
Learner Success SpecialistCustomer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:11/04/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my extreme frustration and disappointment with Ashworth College's mishandling of my payments and the unprofessional conduct of their customer service representative, *******. Despite making timely payments, my account has been incorrectly applied, resulting in unnecessary late fees and a significant amount of stress. This situation has caused my blood pressure to rise due to the constant worry and anxiety of not being able to complete my coursework.I have attempted to resolve this issue through their online portal and by speaking with customer service representatives, but I have been met with little success. My concerns have been dismissed, and I have been passed from one representative to another without any resolution. I believe that as a paying student, I deserve to be treated with respect and professionalism. The lack of timely assistance and the unprofessional behavior of ******* have significantly impacted my educational experience. I kindly request that the Better Business Bureau investigate this matter and urge Ashworth College to take immediate action to correct my account and provide me with the support I need to complete my coursework without further stress. I have attached copies of my payment history and correspondence with Ashworth College for your reference. Thank you for your time and attention to this matter. Student ID **********. Case numbers CAS-*****-X6Q8R0 and CAS-*****-N7B4J0Business Response
Date: 11/08/2024
To Whom It May Concern:?
I am grateful for the opportunity to address Ms. ************* concerns. Ms. ************ officially enrolled in the ************************* Program on 6/10/24, and the General Studies Program on 7/29/24 with us at Ashworth College. This was done by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
It was brought to our attention that two payments were processed to the General Studies account, rather than one being directed to the ************************* account and the other to General Studies. This has since been resolved, as we reached out directly to Ms. ************ and provided two possible options for a resolution. Once we received Ms. ************* decision response, we immediately processed the credit(s) as discussed.
We sincerely regret the inconvenience and frustration this has caused Ms. ************. Our Learner Success Team is fully committed to assisting Ms. ************ on her academic journey, and we wish her continued success as she progresses. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.?
Sincerely,
******* E
Learner Success SpecialistInitial Complaint
Date:10/18/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This college never sent my books. I need these books to continue with their class, they were to be included in the price of the class. A third party was to provide them. Upon calling customer service I was denied to speak to a manager 8 of 9 times. Staff stated it was not needed yet continued to refuse to give me further information about the books, my monthly payment options due to lack of service ot their third party. Told the books were expedited. Refuse to give me the contact info of the said third party. I was told in 7 to 10 buisness days I would get a tracking number. My case was opened 9/30 today is 10/18 I still have no information on the books coming. I pay $59. A month still being charged.Business Response
Date: 10/24/2024
To Whom It May Concern:
I am grateful for the opportunity to address Ms. ******* concerns. Ms. ****** officially enrolled in the Medical Billing & Coding program with Ashworth Career School on July 16, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
Their course includes physical textbooks which are shipped out by our third-party company, *****. Due to an error in our system, there was a delay with shipping out the textbooks. I am happy to report that this issue was resolved in a timely manner, as their textbook(s) shipped out on October 21,2024.
We sincerely regret the inconvenience and frustration this has caused Ms. ******* Our Learner Success Team is fully committed to assisting Ms. ****** on her academic journey, and we wish her continued success as she progresses. At Ashworth Career School, we are dedicated to the educational advancement and overall satisfaction of all our students.
Sincerely,
******* E
Learner Success SpecialistInitial Complaint
Date:10/08/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* I was a student at Ashworth. I was completing my 2nd semester. I paid for this all out of my pocket. I had work returned by teacher requesting new sign and date on work which I did. After 3 attempts the school put my on Academic Suspension, and ultimately Dismissed me. I appealed and they denied that.The people that they claim documents were forged by have stated they signed their paperwork. I did make a mistake and gave a few documents for resigning to the wrong person, but I admitted that. They still claim fraud, and misconduct.The school has a CONTINUING problem with Academic Suspension / Dismissal of people, and I happened to be one of them.They do not comply with protocols by which they will not issue a transcript of the work that I did complete. They do not comply with protocols of evidence.Ashworth, and Penn ****** are a joke when it comes to educating. They do not even want to look at what their own teachers stated to do.On top of all that they blocked access to the student portal so I cannot get any documents out of it.They claim things that would be criminal so why don't they prosecute? Because they don't have any evidence to substantiate.Class action lawsuit is being entertained as it only takes 2 to initiate this.Business Response
Date: 10/15/2024
BBB Case Number: 22389692
Student Name: ****** *******
Student Number: *********
To Whom It May Concern:
I welcome the opportunity to address Ms. ******** ***********. Marsden enrolled into the Veterinary Technician Associate of Applied Science Degree on March 24, 2021, by submitting a signed enrollment agreement.
By signing the enrollment agreement, Ms. ******* agreed to acknowledge that she reviewed and fully understood, and agree to be bound by, the terms and conditions listed on both pages of the Enrollment Agreement, the Ashworth College Catalog located at ***************************************, Cancellation and Refund policy, Sample Refund Calculation, applicable Discounts located at ***************************************admissions/tuition/savings/,and Collection policy.
The Ashworth College Catalog does include an Academic Honesty Policy. To preserve the integrity of Ashworth Colleges programs and maintain the high quality of education, the Faculty and Administration must address any charge of a violation of the academic honesty policy. If the student is not able to make appropriate changes to meet the requirements of the academic honesty policy, the case is reviewed by the ********************** The due process procedures include a formal request for inquiry and research to prove or disprove the charge. A proven violation carries academic penalties.Students who violate the Academic Honesty Policy will receive a warning on a first offense, will be placed on probation for a second offense, and will be dismissed from the institution on a third offense. Students may appeal the dismissal but may not appeal the warning or the probation. If an egregious violation occurs students may be immediately academically dismissed from their program.The ********************* reserves the right to issue any penalty subject to the severity of the violation.
Students can appeal Academic Dismissal decisions through the Academic Honesty Appeal process. Requests for appeal must be sent to the ********************* within 10 days of receiving the academic dismissal. Appeal instructions will be sent to the student when they are advised of dismissal.Students account must be current prior to any appeal review. Submitting an appeal does not guarantee re-instatement. If the decision on the appeal is to deny reinstatement, then that decision is final, and no further appeal is allowed. If it is decided that student will be reinstated, then student will remain on Academic Probation until the necessary improvements are made in students academic performance. Failing to meet the Ashworth College standard may result in a second academic dismissal from the program. After a second dismissal as a result of academic performance, a student will forfeit their right to an appeal and will remain dismissed permanently.
Ms. ******** appeal was denied on October 2, 2024. ********** was advised that she was dismissed by the *** and chose to file an appeal. After a thorough review of her appeal documents, student record, and instructor feedback, the Academic Director decided to deny Ms. ******** appeal.
Ms. ******* is eligible to contact **************** to order a copy of her official transcripts. Ms. ******* can setup an appointment with **************** by using the following link *************************************************************************
Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
Sincerely.
****** ********
Sr. Escalation SpecialistCustomer Answer
Date: 10/15/2024
Complaint: 22389692
I am rejecting this response because:My response is attached.
There is NO defining evidence to corroborate any of the reasons for dismissal.
I have enough evidence to show there is no viable dismissal grounds.
Some sort of a refund is in line due to the following:
1. No DIRECT notification that the program was ending the way it did.
2. Bad directives by school teachers caused a "Forgery" claim.
3. Bad statements by people are being used against me even though they are not true.
4. I have been dismissed with NO CHANCE of return because of these reasons.
Sincerely,
****** *******Business Response
Date: 10/18/2024
BBB Case Number: 22389692
Student Name: ****** *******
Student Number: *********
To Whom It May Concern:
I welcome the opportunity to address Ms. ******** concerns.The decision to remove Ms. ******* from the program will stand. Per the Academic Catalog, any student Academically Dismissed are required to pay the full contract tuition amount incurred. Ms. ****** is not entitled to a refund.
Ms. ******* was warned of her violations multiple times in the past. An example of this violation would be falsifying documents and requesting false Rabies certificates. Ms. ****** continued violating school policy after receiving those warnings. We do have direct information from Ms. ******* externship Supervisors that assisted us in our investigation.
As stated above, Ms. ******* is not eligible to continue with the program and would not be eligible for a refund.
Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
Sincerely.
****** ********
Sr. Escalation SpecialistCustomer Answer
Date: 10/21/2024
Complaint: 22389692
I am rejecting this response because:The Board of Appeals has not done their due diligence in making a proper descision in this matter.
All the information that they have is skewed, and lies.
The people making those statements should be held questionable for their lies to a organization that they work with routinely.
Specifically statements about my time at ***********, and the statement about falsifying vaccination certificates.
See attached.
Sincerely,
****** *******Initial Complaint
Date:09/20/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made multiple attempts to contact them 4 exactly. First one was Wednesday they emailed me back Thursday saying I needed to call **********to get assistance with my request and to go to *************. I emailed them back telling them. I did not want official transcripts, so I do not go through *************. I have to go through them because I want unofficial transcripts which I do not need to pay for. after I sent that email on Thursday, I proceeded to call that number that I was provided sat on hold for an hour and was hung up on and no resolution resent another email on Thursday evening through their portal and I still have yet to hear back from them. I have a deadline that I have to meet, and they are not helpingBusiness Response
Date: 09/23/2024
BBB Case Number: 22315876
Student Name: ****** ******
Student Number: MC2200809
To Whom It May Concern:
I welcome the opportunity to address Ms. ****** ***********. ****** enrolled into multiple programs with our school. The most recent enrollment being the Medical Billing and Coding Diploma program. Ms. ****** enrolled into that program on March 21, 2022, by submitting a signed enrollment agreement and down payment.
A review of the email address Ms. ****** provided the BBB and the one we have on file; we could not locate the emails Ms. ****** stated she sent. Students can get a copy of their grade report via the Student Portal or by contacting **************** via an appointment. Appointments can be made by using this link *************************************************************************** grade report will be emailed to the email address on file and the one Ms.****** provided the BBB.
Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
Sincerely.
****** ********
Sr. Escalation Specialist
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