Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cant finish my course work because of technical difficulties. I have reached out serval times for help and got nothing in result. I have called several times and even emailed, but the problem never resolved. At the end, it turns out to use the software which isnt working I would need to get a whole new PC which I wasnt aware of in the beginning.

  

  Business Response

  Date: 09/20/2024

  BBB Case Number: 22283832
  
  Student Name:Mahi *****
  
  Student Numbers:
  
  To Whom It May Concern: 
  
  
  I appreciate the opportunity to address Mr. ****** concerns. Mahi ***** officially enrolled in the Pharmacy Technician Program at Ashworth College on June 8, 2024. Enrollment was completed by submitting a signed agreement and fulfilling the required down payment.
  
  
  I understand Mr. ******* challenges with accessing the Remote Desktop during one of the courses, and our Learner Success Team has been actively working with Mr. ***** to resolve the issue. Our education team is scheduled to meet with Mr. ***** today, September 20th, 2024, at 2:00 PM. If the troubleshooting session at that time does not resolve the issue, we have alternative options to explore to ensure successful access to the Remote Desktop.
  
  Our Learner Success Team is fully committed to assisting Mr. ***** on the academic journey, and we wish him continued success in progressing through the program.
  
  
  At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.
  
  
  
  Sincerely. 
  ******** *********
  
  Learner Success Supervisor 

  Customer Answer

  Date: 04/21/2025

  Ive tried multiple times to turn in my labs (after completing them to the best of my ability because their tutoring center is NEVER available so I couldnt get outside help to finish it when I needed) and they keep sending it back ungraded. Due to this I cant complete the course I am enrolled in and I am honestly hoping for a refund at this point. First it was the issue with the software not working and now my labs arent getting graded.

  

  Business Response

  Date: 04/23/2025

  To Whom It May Concern,

  I welcome the opportunity to address Mr. ******* concern. I am pleased to advise the grade for Mr. ******* "Lab Simulation Exam 15" assignment was graded and posted to his account on April 14, 2025. To date, all assignment submissions have been graded and posted. We look forward in continuing to support Mr. ***** throughout his learning journey.

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I graduated in April 2023 with my Associate in HR Admin from Ashworth. I decided in August 2024 to re-enroll with Ashworth to finish my Bachelor in Business Admin. I enrolled on 8/21/24 and paid in full for my tuition and fees that same day. I was required to enroll under a new student ID and they had a whole new "upgraded" student portal this time as well. I reached out to the registrar office and had them evaluate my transcripts to transfer credits over into my new program. Once they completed that process, the student portal was telling me that I needed to re-enroll in a new semester and was trying to charge me another $900. I was also waiting on IT at this point to correct an error in one of my transfer credits. After IT corrected my transfer credit, the link to enroll in my next semester quit working. I have opened numerous tickets over the course of 3 weeks without any resolution. I have been sent 3 different links to re-enroll and none have worked. The student support team has no desire to help you resolve your issue in a timely manner. I have been told I would be called numerous times and have never been called back. I was also told that a Supervisor was working my ticket and would have it resolved same day. That came and passed. According to the support team, they have no way to contact IT directly to discuss issues, so they must open a ticket and wait 7-10 business days for a response. And in my experience, when IT has responded, it hasn't resolved anything and they have to send another ticket in again. I have tried to be very patient in this process but just today, I was told again that when they re-enroll me(if they ever get it figured out), I will have to pay an additional $600. This is unacceptable. I refuse to pay additional fees/tuition when I haven't had access to any classes for the semester I already enrolled in on 8/21/24 (supposed to include 5 classes per semester). Ashworth needs to make this right or refund my money.

  

  Business Response

  Date: 09/17/2024

  To Whom It May Concern: 
  
  I appreciate the opportunity to address Mr. ****** concerns. ****** ***** officially enrolled in the ***************************** Program at Ashworth College on February 10, 2023, and recently enrolled in the *********************** Program on August 21, 2024.Both enrollments were completed by submitting a signed agreement and fulfilling the required down payment.
  
  I truly empathize with the challenges Mr. ***** has faced during his recent enrollment. Our Learner Success Team has been actively working with him to address any obstacles and ensure he feels supported. Im pleased to confirm that he is now enrolled in Semester 3 of his program and is progressing in his studies.
  
  Our Learner Success Team is fully committed to assisting Mr. ***** on his academic journey, and we wish him continued success as he progresses. At Ashworth College, we are dedicated to the educational advancement and overall satisfaction of all our students.
  
   
  Sincerely. 
  ******** *********
  Learner Success Supervisor  

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered transcripts for my minor daughter on August 1, 2024. I was told that I would receive them via email within 48 hours. When I did not receive them via email, I contacted them again on August 5th. On August 5th, I was told that I would have them by Wednesday, August 7, 2024, at the latest. On August 8, 2024, I attempted to contact them again to find out when I would receive the transcripts. I was told that I would have them at the end of the day on August 8th. I am not able to easily talk to anyone with the school regarding this issue since it is by appointment only and when I do schedule phone appointments with them, they don't call during my appointment time. When I talk to them via their chat option, they give me short responses and don't answer my questions. The agents will also disconnect the chat before I am able to screenshot their responses on when I will get the transcripts.

  

  Business Response

  Date: 08/15/2024

  BBB Case Number: 22116656
  Name: *****************************
  Student Numbers: JM2303029
  Student Name ************************
  
  
  To Whom It May Concern:
  
  I welcome the opportunity to address Ms. ********* concerns. ******************** enrolled ****************** into the James Madison High School Diploma program on March 10, 2023, by submitting a signed enrollment agreement and down payment. ******************** withdrew ****************** from the program on August 29, 2023.
  We do apologize for the delay with receiving Ms. ******** transcripts from Parchment. There was a minor technical issue with placing the order. This has been resolved and can confirm that ******************** was sent the official transcripts from Parchment to the email on file with James Madison High School and the one provided to the BBB.
  
  
  Ashworth College and James Madison High School are devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:08/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted three times by email and three times by phone calls to no response. I simply want to order my transcripts. I keep being told the only contact is by email but whoever is in charge is non-responsive.

  

  Business Response

  Date: 08/07/2024

  BBB Case Number: 22106017
  ******* Name: *********************************
  ******* Number AC0404488
  
  To Whom It May ************* welcome the opportunity to address ********************** concerns. ******************** enrolled in the Accounting
  Associate of Applied Science on February 22, 2010, by submitting a signed enrollment agreement and down payment. ******************** cancelled the program on April 7, 2010.
  Due to the closed account status, ******************** would need to speak with a ******* Services Advocate to order her transcripts. I was unable to locate any phone calls placed to the school with the number provided to the BBB and the number on the account. I was able to locate ********************** emails and I do apologize that she was advised to use her student portal to order. The email that ******************** used is not the email on the student account.
  I replied to ********************** email to advise that she must speak to one of our ******* Services advocates and would need to setup an appointment. I provided the following link
  *************************************************************************
  Due to the original miscommunication to contact Parchment via the ******* Portal, I did place two courtesy orders for Electronic Official Transcripts to be emailed to ********************. I had one order placed to the email on the student account and one to be sent to the email ******************** provided the BBB.

  ******************** will need to speak to ******* Services going forward to make payment for any additional copies of her official transcripts. 
  Ashworth College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely, 
  *****************************
  Sr. Escalations Specialist  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled into Ashworth Colleges Pharmacy Technician program. I have nearly completed the curriculum and I realized that they have a faulty software that is require for me to use to complete their lab simulation part of the curriculum. I have reached out to the school and they stated that a technician will update the software because it is apparently outdated but when I attempted to access the software again it appears to continuously give me the same error message. I have repeatedly asked to escalate the matter to a supervisor but they have denied access to a supervisor. They do not provide any telephone support outside of their customer service representatives. I paid my tuition in full and I cannot get any assistance at all. I was also informed that I will not receive a refund for the course as well. The supervisors name that was provided to me is ******************

  

  Business Response

  Date: 08/12/2024

  BBB Case Number: 22102718
  Student Name: ******* De La ****
  Student Numbers: 240702N1WX
  To Whom It May Concern: 
  
  I am grateful for the opportunity to address *************** concerns. ******* De La **** officially enrolled in the Pharmacy Technician program with Ashworth Career on July ******, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  It was brought to our attention that ********* **** was experiencing challenges accessing a Remote Desktop within one of the courses. Our Learner Success Team has been in constant contact with ********* **** to resolve the issue. ********* **** is now successfully able to access the Remote Desktop and progress with her academic studies within the program.

  We regret the inconvenience and frustration this has caused ********* ****. Please be assured that we are committed to supporting Ms.De La Cruzs academic journey and are here to help resolve any issues you may encounter.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

  
  

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Problem number one. I paid for my semester in full. My assignment 8 in psychology intro was wrongfully graded. The professor mentioned comments like "APA format is wrong and the papers do not have numbers on them and there was no citation in the paper. "I emailed the professor asking to explain in detail what was wrong with the format, the paper does have numbers on it, and the directions didn't require a citation. I didn't get a reply back. I made an appointment with student services just to talk to someone about having my assignment be reevaluated by someone else. Two weeks later I didn't get any updates so I made another appointment about the same issue. Still no updates.Problem number 2. Two weeks later the classes came to a close, as I didn't pay for extra extension. I would like to switch to a different program, and the one class remaining on the semester is not required for the program I want to switch to. However when I call, the auto message tell me to submit a ticket. But I can not submit a ticket because I'm not actually enrolled. When I log in I have to pay for an extension in order to log in to submit a ticket.

  

  Business Response

  Date: 08/12/2024

  BBB Case Number: 22101835
  Name: ***************************
  Student Numbers: AC2203993
  To Whom It May Concern:
  
  I welcome the opportunity to address ****************** concerns. **************** enrolled into the ************************* Associate of Science degree on May 5, 2022, by submitting a signed enrollment agreement and down payment. **************** enrolled into the Psychology Associate of Science degree on February 1, 2023, by submitting a signed enrollment agreement and down payment.
  On May 7, 2024, the Programs Academic Coordinator did attempt to reach out to **************** directly regarding her grading concern. A voicemail was left, and an email was sent to ****************.
  On May 8, 2024, the school advised **************** to submit a Libcal appointment to speak with **************** regarding her interest in transferring programs.
  On May 12, 2024, the school called **************** per the Libcal appointment she setup. **************** was able to successfully transfer back into the *************************
  Associate of Science degree.
  
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working hard to finish my AA/Vet Tech Program through Ashworth.=, even with the school being in non-compliance with my *** needs as a disabled student. There have been so many problems the last couple of years, now they are losing accreditation and closing the whole school. Currently, I have tried to contact anyone that I can get a hold of to speak to someone at the school, but I have not had any response or support at all. At this point, I do not know how to complete my program and I am running out of time. They took all my scholarship money, and now it's like the school is non-existent for me to finish. I am so close to being done. I paid the school for the education that I am not able to get any support or communication to be able to complete my degree program. This is unacceptable and is impacting my current education and future career.

  

  Business Response

  Date: 08/02/2024

  BBB Case Number: 22049163
  Student Name: *******************              
  Student Numbers: AC2105118
  To Whom It May ************* welcome the opportunity to address Ms. ****** concerns. ************** enrolled into the Veterinary Technician Associate of Applied Science Degree on June 7, 2021, by submitting a signed enrollment agreement and down payment,
  Ashworth College complies with Section 504 of the Rehabilitation Act of 1973 and the implementing regulations 34 CFR part 104 (barring discrimination on the basis of disability), and the Americans with Disabilities Act ***** of 1990 and the implementing regulations in 29 CFR part 1630 (1991). The school will offer a reasonable accommodation for any qualified student with documented disabilities provided the accommodation does not pose an undue hardship on the school or does not force the school to fundamentally alter the educational course, compromise its academic standards, or place the disabled individual in a better than equal position with nondisabled students.
  The claims ************** makes about Ashworth College closing are false. Ashworth College has made the decision to decommission the Ashworth College Veterinary Technician A.A.S. degree program only.This was effective May 1, 2024. The program will have Voluntary Terminal Accreditation Status through April 30,2026, which means learners will still be able to sit for the **** exam if they complete their program by that date. 
  As ************** is in her final semester with the degree,she does have enough time to finish prior to the Voluntary Terminal Accreditation Status expiring.
  We provided all students in the program notification in May of 2024 of the decommission plan. Students were offered 2 options. The first option was a no-cost transfer into the ***************** College Veterinary Technician A.S. degree program to finish. We would transfer all funds paid to Ashworth College to the Penn ****** Program and complete a transcript evaluation to apply the proper credits. The second option was to continue with the Ashworth Program. Students were advised they had 24 moths to complete all 4 semesters of the program if they chose this option. Students were advised they needed to be completed by 4/30/2026 to be able to sit for the **** exam.
  We are having a member of our Education team reach out to ************** directly to resolve any educational questions she currently has.
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22049163
  
  I am rejecting this response because:
  Even the letter that he is referring to states students will continue to be supported by the Ashworth College faculty and staff during this teach out period.

  The response does not address the issue that Ashworth College is not supporting the student at all. I receive emails from no-reply, which is not helpful at all and still no interaction with a person. If I transfer to *****************, I will have to repeat classes and externships, I have already been displaced while completing these. Still now, nobody has been able to tell me who my instructor is for my psychology class or how to connect. I have not received any support from anyone at Ashworth as they are unresponsive to my requested needs. The computer program for the psychology class is messed up and not even ****** or ******** can fix it. So ya, I still need assistance, or I need to get an Attorney. 
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between my wife, my daughter and myself, we have called a dozen times and have spoken to acquire transcripts for my daughter so she can move onto college.JMHS claims they do not handle transcripts and instead they are handled by Parchment.As the school my daughter attended they are indeed responsible for delivering the transcripts.JMHS has said they sent the transcripts twice, yet we are not in receipt of them.Parchment claims they have no record of emails being sent.JMHS claims it's a problem with their provider (Parchment), while Parchment claims it's a problem with JMHS.No one knows where the transcripts are. No one knows how to get them.I request receipt of said transcripts.I request a call from an individual to confirm receipt of said transcripts and not to get off the phone until said transcripts are confirmed as delivered.

  

  Business Response

  Date: 07/25/2024

  BBB Case Number: 21550238
  Student Name: *******************;
  Student Numbers: 2402281ONH
  To Whom It May *********************** am grateful for the opportunity to address ************************ concerns. *************************** officially enrolled in the James Madison High School Program on March 1, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  After reviewing the ordering records with Parchment, our transcript vendor, we located two orders for **********************. Unfortunately, both orders were made with our sister school *****************, and not with the James Madison High School which ********************** was enrolled in.

  As of today, July 25th, 2024, we have corrected this and placed a new order with Parchment under the **** program. We have requested that Miss. Procaccis transcripts be sent to the email address we have on file.Additionally, I have reached out to ********************** via email earlier this afternoon to provide details about the new order and included a PDF version of the requested transcripts.

  We regret the inconvenience and frustration this has caused ******************** and family. Please be assured that we are committed to supporting ********************** in the academic journey and are here to help resolve any issues you may encounter.

  James Madison High School is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as the requested documents are now in hand.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:07/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Ashworth College due to their failure to provide timely access to courses and withholding my transcript. I have been enrolled in courses at Ashworth College, and they have consistently delayed providing access to courses after my start date. Additionally, despite repeated requests, Ashworth College has refused to release my transcript, which I urgently need for [state reason, e.g., job applications, further education].These actions by Ashworth College have severely impacted my ability to progress in my studies and fulfill my educational goals. I have attempted to resolve this issue directly with the college without success. Therefore, I am seeking BBB's assistance in resolving this matter promptly.

  

  Business Response

  Date: 07/17/2024

  BBB Case Number: 21968672
  Student Name: *************************
  Student Number: 24032066Z7

  To Whom It May ********************** appreciate the opportunity to address Ms. ****** concerns. Our records indicate that ************** enrolled in the Ashworth College Psychology Program on March 31, 2024, by completing and submitting a signed enrollment agreement and making the necessary down payment.

  Our mission is to support our learners throughout their academic journey by providing the necessary resources and feedback to help them achieve their goals. We apologize for any delays ************** experienced in ordering transcripts through our third-party vendor, as well as accessing course material.

  We advise learners to enter the Enrollment Number associated with the specific program they are ordering documents for into the third-party system. Using a different Enrollment Number can cause delays or result in transcripts being issued for other enrollments within our educational institutions.

  ************** enrolled in four programs between March 20,2024, and March 31, 2024. This may have caused delays in obtaining the correct records. Three of these programs were withdrawn from, and the $20.00 down payment made during the enrollment process was refunded. The details are as follows:
  March 20: Enrolled in the Ashworth College Psychology Program (240320EV2U) and withdrew on March 25, 2024
  March 28: Enrolled in the Ashworth College *************** Program ***********) and withdrew on March 29, 2024
  March 29: Enrolled in the Ashworth College Marketing Program (240329ZEX7) and withdrew on March 29, 2024

  ****************** current active enrollment is in the Ashworth College Psychology Program (24032066Z7). The transcript for this program was successfully ordered and sent by our third-party vendor, Parchment,on July 11, 2024.
  Regarding ****************** concerns about timely access to courses, our Learner Success and Education team has been in constant contact with her about pending assignments that were preventing her from progressing to the next course. Once ************** selects her elective, our Learner Success team will ensure it is applied to her account and ***** appropriate access.

  We apologize for any inconvenience ************** has experienced and appreciate her patience and understanding as we work to resolve these issues. Ashworth College would like to reassure ************** that we are here to support her during her academic journey and are thrilled she has elected a program to pursue. 
  
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:07/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****,I am writing to formally demand that USCB Corporation ***************************** and Ashworth College cease all communication regarding an alleged debt associated with Ashworth College, account number **********, which you are attempting to collect.I am asserting that this debt is erroneous and fraudulent for the following reasons:Fraudulent Representation: Ashworth College has falsely claimed that I attended their institution. I have never enrolled, attended, or received any educational services from Ashworth College.Lack of Verification: The debt you attempt to collect has not been properly verified. There is no evidence that I owe any amount to Ashworth College.Legal Rights: According to the Fair Debt Collection Practices Act (*****), I have the right to request validation of the debt claimed, and until such validation is provided, all collection activities must cease.Therefore, I demand that USCB Corporation ***************************** immediately cease all communication regarding this alleged debt. Any further contact from your company on this matter will be considered a violation of the ***** and other applicable state and federal laws.

  

  Business Response

  Date: 07/08/2024

  BBB Case Number: 21943490
  Name:*************************
  Student Numbers: HA2300021
  
  To Whom It May **************** I welcome the opportunity to address Ms. ****** concerns. On February 20, 2023,Ashworth College received a signed enrollment agreement and down payment from ****** *************************** for the Home Health Aide Career Diploma program.
  
  Under this enrollment, 61% of the program was completed. Due to defaulted payments, the account we referred to an outside collection agency. On July 3, 2024, the outside collection agency returned the students account back to ********************. On July 8, 2024, I emailed ************** directly using the email that was provided to the BBB. This is the same email that was provided to Ashworth College during the enrollment process. I did provide ************** with a resolution to her concern. A letter will also be mailed as requested.
  
  Ashworth College is devoted to the educational advancement and satisfaction of all our students.
  
  Thank You
  *****************************
  Sr. Escalations Specialist