Complaints

This profile includes complaints for Stericycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Stericycle, Inc. has 40 locations, listed below.

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• 

  Stericycle, Inc.

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Stericycle

  1485 Hartman Industrial Blvd Birmingham, AL 35221-1563

• 

  Stericycle, Inc.

  1301 E Alexis Rd Toledo, OH 43612-3977

• 

  Stericycle, Inc.

  1525 Sterchi St Knoxville, TN 37921-5670

• 

  Stericycle

  9407 Kilbride Ct Perry Hall, MD 21128-9337

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 3 years, we have had a contract with SteriCycle where we paid quarterly for regular pickups. However, we have not received service since 5/2020 but were still being billed. I have tried to go through SteriCycle customer service to work this out to receive a refund for services that were paid for but never rendered. I have yet to receive a resolution though this dispute has been ongoing since 10/2023. The only time that SteriCycle has contacted me is to ask for more money for a remaining subscription balance that I will not pay since I have not received any service, even when I have called to schedule pickups myself outside of their automated times. I have still tried to schedule pickups but there have been multiple missed pickups and I have no faith that a pickup will ever happen or I will ever be able to speak to the fabled "upper management" that my case was supposedly passed to multiple times. Even after I signed documents to change my contract to as needed pickup, I still only get calls asking for money for my subscription, which should not be active anymore, but never to resolve my dispute regarding lack of prior services.

  

  Business Response

  Date: 02/15/2024

  We have been in contact with ************** and are continuing to work with him on a complete resolution.

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21253643
  
  I am rejecting this response because:

  I will accept their response once I have seen the discussed amount successfully refunded to my account,

  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/21/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************** signed a contract with Stericycle on 10/11/2023 in order to have our sharps picked up. Per contract, this pick-up is to occur every 13 weeks. We have had 2 scheduled appointments, neither which have not been kept by Stericycle. After each no show I have had to reach out to the company to reschedule; there is no effort on their part to make good the no show of the appointment. I contacted Stericycle today 2/2/2024, and was told that our next (which would be our first pickup) will not be until mid April. This means that we will have to wait 6 months for service, all the while paying for service that we are not getting. We signed up for this service because we need the service and would not have signed up if we knew we would not get serviced for 6 months.

  

  Business Response

  Date: 02/13/2024

  We have been in contact with **************** and are continuing to work with her on the resolution.

  Customer Answer

  Date: 02/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/31/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the beginning of working with Stericycle back in April of 2019, it has been a nightmare. **************** does absolutely nothing for us and it is always they can never seem to bring up any notes from the many previous calls we have made about complaints due to non pick up. We had to increase the number of containers we had at one point due to being full, and then again had to increase the number of pickups due to them not picking up on scheduled days. It was not explained at the time of signing a new agreement each time just to increase products and services that the end date of the contract would start over each time. The term being 5 years. Section 6 of the Terms and Conditions state that Either party may terminate the agreement for convenience by giving the other party at least sixty days notice, HOWEVER, if customer terminates the agreement for convenience, customer shall be required to promptly pay 50% of the monthly charge for the remaining months. We do not want to cancel for any CONVENIENCE... It has been a huge INCONVENIENCE, and yet we are still responsible. We are talking 57 more months. Even at 50%, that is still over $8,000. Why are we having to pay for a service that is not living up to their side of the agreement???? All we want is out of our contract. We will agree to the 60 days written notice, just let us out!!!! I have seen the responses from Stericycle trying to rectify the complaints. I don't want another phone call from them that is going to just give me the run around, say I will be contacted by a supervisor, (many times) and then never getting a call. Please just call me and let me know you will honor the 60 day cancellation which is due to an INCONVENIENCE.

  

  Business Response

  Date: 02/06/2024

  We have worked with ************** and have resolved her complaint.

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have let us out of our contract.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed for services not rendered. I have been charged for additional services which I have not received. I have asked for my account to be closed and it has not.

  

  Business Response

  Date: 02/06/2024

  We have worked with ************************** ******* and have resolved her complaint.

• Initial Complaint

  Date:01/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my business (*************************** MD INC) July 2023 and also close my account with ********************** before July 2023. All fees and balances were paid before July 2023 and Stericycle continue to bill me monthly fees. My business office is closed and empty and they did not provide any service since July 2023. I have call and email Stericycle almost monthly to resolve this issue and they continue to bill me monthly to this date and now threaten to send me to collection!? They are a fraudulent business and need to stop harassment

  

  Business Response

  Date: 01/17/2024

  We have been in contact with ************** and have resolved his complaint.

  Customer Answer

  Date: 01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  This resolution is satisfactory to me as long as they close my account permanently and do not harass or send me any more fraudulent bills. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Stericycle to provide medical waste pickup at our office. They did not come as often as we contracted with them, but we paid them according to our agreement. It got serious when they left us with medical waste for over a month, a serious concern in a healthcare facility. The driver advised us that they were short staffed. We cancelled our contract in May 2023. Since May, they continue to send bills. When we called, it was difficult to find someone to help. Long wait times and employee "hoped for the best." We have been getting monthly emails saying we are behind. Then I email customer service and get a reply that its been reconciled and closed, only to get another email the next month demanding payment. I would love for Stericycle to actually close our account and to stop emailing me.

  

  Business Response

  Date: 01/17/2024

  We have worked with ************ and have resolved her complaint.

  Customer Answer

  Date: 01/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************** ****

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been calling the customer service # about 15 times and no one can seem to schedule a pick up for used needles, our storage room has been piling up, we been calling since March of 2023 it is now almost one year later. No manger will give us a call back, we are literally paying for this pick up service.

  

  Business Response

  Date: 01/22/2024

  We have been in contact with Ms. ***********;and have resolved her complaint.

• Initial Complaint

  Date:01/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are about 20 months into a 60 month contract with Stericycle to collect our sharps and medical waste. This is essential to maintain compliance with our governing agencies and regulations. Stericycle has failed to make several pickups of our hazardous waste and will not respond to our inquiries or demands. All calls to their customer service are circular conversations with distant call center employees who are completely unhelpful (not even able to contact the local Stericycle provider to confirm pickup details). The calls result in zero resolutions as our medical waste piles up. This is becoming criminal behavior on the part of Stericycle, not only breaching their contract with their service deficiencies, but also putting our small business in a precarious situation where we could be fined or worse for failing to dispose of medical waste in a timely and appropriate manner. We would like a domestic and/or regional employee of Stericycle to contact us directly and immediately to resolve these issues and we would like to cancel our contract due to their negligence and irresponsible behavior.

  

  Business Response

  Date: 01/16/2024

  We have been in contact with ************** and have resolved his complaint.

  Customer Answer

  Date: 01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I believe our experience is not unique, and feel that Stericycle needs to improve their business practices, their customer service, their communication... everything.  They provide and essential service to our industry, and in failing to provide that service they severely impact the health and safety of many.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to contact stericycle for medical sharps pick up for the past 5 months since Sep 2023, we signed up for medical sharps pick up 2 times per year. No pick up has been done in 2023, it always says it's been scheduled but no one shows up, now our sharps container is dangerously full. We call more than ***** times, they always say a supervisor is NOT available but will call us back to schedule an pick up, so far only 1 person has called but no one showed up on scheduled day. We asked if we could drop sharps up, they told us "No you cannot drop off, you have to wait for pick up", which we did since Sep 2023. Finally we decided to cancel the service, after 10 calls, they always tell us a cancellation specialist it ALSO NOT AVAILABLE. So we are stuck with NO SERVICE AND NO OPTION TO CANCEL, CANNOT DROP OFF EITHER, BUT STERICYCLE HAS BEEN COLLECTING OUR MONTHLY PAYMENT W/ NO PROBLEM AT ALL. It is a scam, we request to have my sharps container to be picked up ASAP and request to cancel service by Dec 2023. No payment should have been collected since Sep 2023 due to no service and a huge waste of time trying to work with stericycle.

  Customer Answer

  Date: 01/12/2024

  for complaint #********
  

  
  

  My name (contact name/office manager): *****************************

  
  

  Address: *************************************************************************************

  
  

  Our customer number with ********************** is **********.

  
  

  Thank you so much.

  --
  

  **********************

  ************************************************

  ***********, ** 91776

  Phone **************

  Fax **************

  

  Business Response

  Date: 01/16/2024

  We have been in contact with ******************** and have resolved her complaint.

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21116177
  
  I am rejecting this response because: We were informed to wait for our account to be closed as of 2/1/2024. I would like to wait until 2/1/2024 to ensure our account will actually be properly closed this time before closing the case with BBB, given the history that Stericycle was unable to close our account for extended amount of time.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/17/2024

  We have been in contact with ******************** and have resolved her complaint.

  Customer Answer

  Date: 01/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Stericycle for waste disposal for my Medical Spa. Despite timely payments and multiple calls for pick-up requests I have never been able to have waste picked up. I had several request tickets placed and even escalated over the Summer in 2023. I was denied the number to the local office to set up pickup directly. I finally asked for customer relations to cancel the contract for breach of contract on their part. I was assured by representative ********************** that the contract was cancelled and 60 day notice waived. I have since been sent collections notices for $24 ( the last 2 months). The policy is still also active per my calls. I have emailed *********** and left multiple voicemails. I would like a full refund for services never rendered, contract cancelled, and collections activity cancelled. Customer number is **********

  

  Business Response

  Date: 01/10/2024

  We're actively collaborating with Ms. *************;to fully resolve the matter.

  Customer Answer

  Date: 01/11/2024

   
  Better Business Bureau:
  
  Stericycle has reached out to me and assisted with credit for service as well as cancellation of contract and debt collection. I have reviewed the response made by the business in reference to complaint ID ********, the aforementioned resolution is prudent and satisfactory to me. Thank you for your assistance.
  
  Sincerely,
  
  *******************************