Complaints

This profile includes complaints for Stericycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Stericycle, Inc. has 40 locations, listed below.

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• 

  Stericycle, Inc.

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Stericycle, Inc.

  120 Tredco Dr Nashville, TN 37210-4419

• 

  Stericycle, Inc.

  9188 Glenoaks Blvd Ste 300 Sun Valley, CA 91352-2611

• 

  Stericycle

  9407 Kilbride Ct Perry Hall, MD 21128-9337

• 

  Stericycle, Inc.

  3 Expressway Plz Roslyn Hts, NY 11577-2088

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE CALLED MULTIPLE TIMES COMPLAINING. WE HAVE NO PICK **** WE ARE A VERY SMALL BUSINESS AND ASKED FOR ONCE A YEAR. **** @ ************ CALLED ME TO RESOLVE THE PROBLEM. I GOT AN EMAIL ZEROING OUT OUR ACCOUNT AND HE FIXED THAT SOME HOW WE HAD TWO ACCOUNTS. WEIRD. HE SAID NO MORE ISSUES AND TO CALL ONCE A YEAR FOR PICK UP. A WEEK LATER THE ***** CAME IN AGAIN AND AGAIN AND AGAIN. I CALLED TO CANCEL THE ACCOUNT OPEN AND BE DONE FOR GOOD. STILL NOT CLOSED AND HAVE TICKET NUMBERS. SPOKE WITH MAY, THE TEAMLEADER, TODAY BUT I HAVE MY DOUBTS THAT THIS WILL BE HANDLED. NICE ENOUGH PEOPLE, BUT THEY DO NOT FOLLOW THROUGH WITH ANYTHING. THEY MAKE EMPTY PROMISES AND THEN CONTINUE WITHOUT FIXING. LETS LIST 5 THINGS YOU HAVE DONE FOR US.

  

  Business Response

  Date: 03/12/2025

  We have made several attempts to reach out to Mr. ****** however, we have not been able to get in contact. Though we did connect with his assistant, we will continue to try and connect with Mr. ***** to ensure his concern is addressed. 

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 22993398
  
  I am rejecting this response because: 

  AS OF TODAY, 4.3.2025, AFTER PAYING OFF THE BALANCE OF THE STATEMENTS THEY SENT OVER, WE CONTINUE TO BE BILLED, AFTER BEING TOLD WE WOULD HAVE BOTH ACCOUNTS  CLOSED ASAP AND NO MORE BILLS. THEY CALL TODAY AND I'M LIVID. I CAN NOT BELIEVE A COMPANY OPERATES THE WAY THEY DO AND NO IS IS HELD ACCOUNTABLE. 

  
  

  I'M BEYOND ANGRY AT THIS POINT. I HAVE NO IDEA HOW TO GET THEM TO STOP. 

  
  

  
  
  Sincerely,
  
  ****** Plaza

  

  Business Response

  Date: 04/10/2025

  We have addressed the final concern and have resolved the customer's concern to satisfaction. 

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request the immediate cancellation of our account due to ongoing service issues that have caused significant problems for our company.Account Details:Account Number: ********** Company Name: *** Legal Recruitment Address: *************************************** In recent months, especially during our office move, we scheduled several document shredding appointments with your company, but the services were never completed, even though we received confirmation emails. As a result, sensitive documents were left unsecured, leading to a penalty charge from our building management.Because of your failure to provide the service, we had to hire another company to handle the document disposal, costing us $884.22. We are requesting a full refund of this amount.We spent a lot of time on calls with your customer service team, but the service we received was terrible. We were misled multiple times, and nothing was ever resolved. The constant lies and lack of action have been incredibly frustrating.Please have a senior manager contact me to resolve this matter. Our experience with your customer service has been unsatisfactory, and we would like this issue addressed as soon as possible.If this is not resolved quickly, we will have to take further action, including reporting the issue to authorities and seeking legal advice.

  

  Business Response

  Date: 03/03/2025

  We have reached out to Ms. ***** and have resolved her complaint.  Ms. ******* issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incorrect **************************** refer to uploads, specifically my 11/2/24 email, which is located within the "Printout of email for BBB" document.The only communication I receive from Stericycle are emails and phone calls regarding my "overdue account."

  

  Business Response

  Date: 02/25/2025

  We have reached out to Ms. Goldberg and have resolved her complaint. Ms. ********** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please note ***** is a male name, not a female name.  Thank you.

  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the *** of The **************************************. Stericycle breached their contract and did not perform the job they were commissioned to complete. They have been harassing us incessantly for payment, and this needs to stop. We were forced to hire another company to complete the job. 

  

  Business Response

  Date: 02/25/2025

  We have reached out to Mr. ********* and have resolved his complaint.  Mr. *********** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stericycle is our biohazard disposal company. They have missed several pickups to our office in the past year. Attempting to get someone on the phone who can take action is nearly impossible. This year alone, the missed our 1/9/25 pickup and the 1/23/25 we had inclement weather so they came to pick up our boxes on 1/30/25. The driver only took 2 of the 6 there. Then on 2/6/25 I saw the Stericycle truck in front of our building and waited for the driver to come in. Then I saw him drive away. He never entered our office and the forged an employees signature and stated we had no boxes. So according to our contract, they can charge for this. We still have 6 boxes stacked to the point it is an OSHA and *** hazard. We have no room to put anymore. I have attempted to contact our account manager *** several times and left him 2 messages with no response. I spoke to customer service 4 times and have had no managers return a call. **************** can not get in touch with the local office. They are still billing our company. And now state theyll be back on 2/10.  

  

  Business Response

  Date: 02/11/2025

  We have reached out to Ms. ******* and have resolved her complaint. Ms. ********* concern has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stericycle had a contract to pick up medical waste from my dental office twice a year, they have not completed a pickup in almost 2 years but have continued to bill me. I called to request a pick up and they instead terminated the contract saying the only way for them to do a pick up is to resign a 5 year contract with them. I have called them multiple times over the last few months and have not gotten a response beyond them saying their invoice is valid. All I would like them to do is pick up the waste they were paid for from 2023/2024 and also to stop collection efforts on future services.

  

  Business Response

  Date: 02/17/2025

  We have reached out to Dr. ******* and have resolved his complaint. Dr. ********* concern has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had Stericycle for a couple of years. Over the past year and a half , they have been missing pickups and continue to bill my account. I have tried to file the complaint with management and have asked them to close my account on several occasions and they disregard my request or ignore my request. I have spoken to the manager *** and she continues to make excuses of why the company continues to bill me , but not pick up the waste. They have reschedule time and time again, while my boxes continue to pile up. They have shown up on days that my practice is closed, even though they have the correct hours of operation. I have tried to cancel my account on several occasions and the customer service representative will state someone will call me back in 10 days with no call back. There is no where to cancel on their website. I am afraid they will send me to collections for unpaid balance. Why would I pay a balance when they haven't rendered services. This company is horrible and should be shut down. They were suppose to pick up today according to their website and they haven't shown. 

  

  Business Response

  Date: 02/03/2025

  We have reached out to Ms. *****-****** and have resolved her complaint. Ms. ************** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel this scam of a service for months and months at this point, to no avail. I have called their off shore call center in ***** and the people there "open tickets" and apologize but nothing gets resolved. I have emailed the person who signed me up directly, they keep billing me and at this point I really don't know what to do. I have screenshots of all the emails and attempts to cancel this and I curse the day I made the absolute mistake of hiring this company. No pick *** of sharp containers ever happened, after hiring them in the summer. The first time it was a scheduling error from their part and a non off shore phone number called me to apologize. I was able to schedule a second pick up but upon arrival they didn't take the box with them due to a paper missing, but they didn't notify me. something that they also never send again or specified I required/ I had no way to print. ever since then I've been paying for a service I never got, and trying to cancel through phone call and numerous emails. at this point I have paid around 200 dollars in a service not provided, and one that has been absolutely impossible to cancel so far

  

  Business Response

  Date: 02/12/2025

  We have been in contact with Ms. ***** and have resolved her complaint. Her experience has been cascaded to the appropriate team to ensure coaching is provided. 

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** *****, and I ***resent a small business, "Marks Family Dentistry", in *************, **. We have hired a company named Stericycle to service our medical waste disposal needs. They have fraudulently charged our business debit card in excess of $4000 and have not provided an explanation why. Our service was supposed to cost $37 per month. What they charged us would for almost a DECADE of service. Therefore, an account credit, should it be offered, would do us absolutely no good, especially since we want to cease all commerce with them entirely. I have reached out to them over ****************************************************** an explanation. All of this is documented in email. Every phone call is concluded with a "case number", which mine is ********. I'm always only connected with a *** who can take my info and not connect me with someone who can actually help. These people are no where to be found and will no longer return any of my calls. This is absolutely fraud and theft. Please help.

  

  Business Response

  Date: 02/04/2025

  We have been in constant contact with the customer and are in the final resolution stage.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract with Stericycle to collect biohazard waste at my dental practice. I use this 1-2x/year. Last year, I scheduled two pickups. The business dos not show for one of these. When I tried to reschedule, no one could help me. I let it go. This year, I scheduled a pickup. Stericycle dos not show, yet again, and I have had immense difficulty trying to reschedule or get a representative to rectify the situation. I have paid my contracted rate for 2024 and 2025, yet have not received the services I paid. When I called the Stericycle to cancel and move my business elsewhere, I was told I would owe an additional $800+ for cancelling my service without the possibility for a refund of the $408.42 I have paid in 2025. I have received NO services from this company in 2025 and only 50% of what I paid for in 2024. In 2024 and 2025 the company told me they have a 30 day guarantee window to look into why no one showed at our scheduled pickup. I was never contacted to resolve the issue or reschedule the waste pickup.

  

  Business Response

  Date: 02/04/2025

  We have been in regular contact with the customer and are pending the final resolution.