Complaints
This profile includes complaints for Stericycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 274 total complaints in the last 3 years.
- 140 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Stericycle **** account was set up for supplies on August 2, 2024. They showed up a day early, and I was not there to get the supplies and sign for delivery. They left and never returned. I needed the supplies before August 19th for an inspection with *** because I did not have the hazardous material.DPH did not give me the certificate. I called back to Stericycle and asked them to close the account I will not be dealing with them. The first cancelation request was made on 9/6/2024, and I was told they would cancel the account. Here is the ref # for that call: Ref # ********. I then get a collection letter threatening me with this going into collection. I spoke to Rey, who transferred me to a supervisor from another department named *****. ***** gave me the case # below Case Ref #******** for cancelation on 01/15/2025. ***** said he would call me back once it is canceled.
Business Response
Date: 01/22/2025
We have reached out to Mr. ******* and have resolved his complaint. Mr. ******* issue has been escalated to leadership to review process and coach the team.Initial Complaint
Date:01/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have cancelled the service of Medical Waste collection in the Spring of 2024. I still receive invoices for the service and now it is in collections. The company still sends an employee to collect the medical waste and shredding of paper waste that i have cancelled. I also cancelled their shredding service in the Spring of ********************************************** collections. I have called numerous times and I have not had any luck with cancelling.Business Response
Date: 01/29/2025
We have been in contact with Ms. **** and are continuing to work towards resolution.Customer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received notice through email that a refund check will be cut on 2/4/25. I hope that will happen.
Sincerely,
**** ****Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June 2024 I contacted Stericycle to cancel our services due to poor communications for scheduled pickups of hazmat materials. I've requested our contract be cancelled numerous times since June 2024. At this time, Stericycle has placed us in collections (though we have a credit on our acct).Business Response
Date: 01/29/2025
We have been in constant contact with Ms. ***** and are working towards resolution.Initial Complaint
Date:01/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been in contract with this company for years. We realized how outrageous their fee's were and our contract was up in June 2024. We put our 60 day notice in to cancel services in April 2024. I have a written form to them. They continue to bill us at the point where they have now sent us to a collections agency. I have called them easily 2 times a month and they state that they are going to escalate our call to another team. Ticket# ********. This is a continued problem. We have another office that is in contract with them and we would like to get that cancelled due to their harassments. They do not follow up on my calls and we have exhausted all that we can do. This is not ok and this has become harassment and should be fraudulent at this point. We have done everything on our end and I need to bring it to your attention at what an awful company this is.Business Response
Date: 01/22/2025
We are continuing to work with Ms. ******* and are nearing resolution.Customer Answer
Date: 01/22/2025
Complaint: 22789058
I am rejecting this response because: My boss owns two dental offices. They have cleared our office of any fee's and discounts due to appropriate cancellation on our end. Which we are happy to see. Thank you for that help! Our boss does not want to continue his relationship at our other office location and I think as a courtesy we should be able to cancel our other office location due to the same owner. They are not allowing this due to a different office. We would like to disagree due to being the same owner who pays for these services. Is there anyway to get out of this? without paying their extremely high cancellation service?
Sincerely,
***** *******Business Response
Date: 01/31/2025
We have reached out to Ms. ******* and have resolved her complaint. Ms. ********* issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 02/03/2025
This did not resolve our other location to cancel any services, it just says they are escalating this.
Complaint: 22789058
I am rejecting this response because:
Sincerely,
***** *******Business Response
Date: 02/05/2025
The account/location notated in the initial BBB complaint has been cancelled per the customer's request. The secondary account/location ask was not a part of the initial BBB complaint. As a courtesy, we can confirm that the secondary account/location has also been cancelled and both accounts now show a zero balance.Customer Answer
Date: 02/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a contract with Stericycle in November of 2023 for my business. I was told that I would receive pick **** I would check the website to see when a pickup was available however in 12 months time there never were any. I never received even ONE pickup. However Stericycle continued to charge me a monthly fee. I reached out to them in November of 24 finally asking them to cancel the account. A customer service agent said that they were not able to, but an account specialist would reach out within 10 days to do so. The account specialist didnt reach out until December by email, and when I immediately emailed and called her she never responded. In the meanwhile I received more invoices from them for services not rendered. It is now Jan 7th 2025 and no one from the business has followed through. They are prompt about billing but will ignore you purposely when you ask to stop your service so that they can continue to fraudulently charge you money.Business Response
Date: 01/24/2025
We continue to be in contact with Ms. ****** and are working towards resolution.Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/9/24, Stericycle/ShredIt was due to pick up our last medical office shredding service due to the problems with pick *** on our account, which was our reason for cancelling our contract. Stericycle billed us for DOS 10/9/24, despite their employees never coming to our office once again. I had let the company know that on the same day, 10/9/23, that no pick up was made. This had happened multiple times in 2023, where the company was billing us for false pick ***. We received a letter in December stating that our account is past due, despite us trying to rectify the missed pick up on the same day it was supposed to happen. I then on 12/16/24, emailed the ShredIt collection department and let them know about the error again and that we will not be paying for false charges. They did not respond to the email, but on 12/30/24 sent another email stating payment was not made; again and not addressing our concerns. I suspect this company is charging fraudulent charges to more than just our business, this had happened on 5 occasions in just 2024 alone to our business. Calling customer service is a near impossible task, where you are transferred multiple times and usually takes over 1-1.5h to resolve any issue. I have asked a supervisor to call me in the past and never received a return call. I have never seen a business function this poorly and backwards, we have not had ONE service in 2024 that did not have billing problems and even after we closed our account, the last service is having the same issues. We cannot get a response back and our account should not be in collections due to their error. The invoice should have only one DOS, 10/15/2024, which I will be happy to pay when I receive the correct balance. I have never seen a company that doesn't care about their services to this point.Business Response
Date: 01/16/2025
We have reached out to the customer, *** ******, and have resolved the complaint. This issue has been escalated to leadership to review process and coach the team.Initial Complaint
Date:12/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Stericycle provided shredding services for our company. We terminated services and received a confirmation that Stericycle had canceled the services and this included a reference number, yet this business is constantly sending invoices and final notices and sent our account to collections when there was nothing due. I have emailed ***** ***** at Stericycle regarding these notices on several occasions and there is no response. The same thing happened to another company I work for and we received the same level of harassment and lack of response after the service was canceled. We want the harassment to stop as nothing is owed.Business Response
Date: 01/03/2025
We have worked with the customer to resolve this complaint.Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They informed me they have removed all invoices for services not rendered and that our business doesn't owe them any money.
Sincerely,
******* ******Initial Complaint
Date:12/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/18/24 I made an agreement with this company in order to have medical waste picked up. A few days later I was having issues with getting this business to pick up the waste so I canceled the contract and the service was never performed. I sent an email just days later to **** ***** regarding the matter. I also canceled our contract with the shred it portion of this company. They since have sent me an email stating they performed services that were not performed and even used names of people who are no longer working here stating they signed off on the service. I have since then told them we will not pay for services we have not had on both sides the shred it portion or the removal of medical waste such as expired medications. They continue to harass us.Business Response
Date: 01/13/2025
We have been in contact with Ms. ***** and are continuing to work towards the final resolution.Customer Answer
Date: 01/14/2025
Complaint: 22746064
I am rejecting this response because: They keep sending us bills for things that were not done.
Sincerely,
******** *****Business Response
Date: 01/29/2025
We have been in continuous contact with Ms. ***** are are working towards resolution.Customer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my service for medical waste management/disposal on September 9th 2024. I have continued to receive bills every month despite calling repeatedly--with no explanation or help--i received emails stating my request was being reviewed and once that my request for credit for overpayment denied. Phone operators seemed either incapable of understanding my issue. I called again on Friday Nov ******************************************************************************************************** September. The representative told me it would be cancelled this time- I have my doubts due to the mismanagement of my account in the past few months. I had used Stericycle for *************************************** year 11 with scheduling, billing but most importantly communication. They apparently changed management/ownership and it has been downhill ever since. Unfortunate. Maybe someone in management will read this and personally reach out. I hope my account is verifiably cancelled this time so I can stop making useless calls to the company.Business Response
Date: 01/07/2025
We have reached out to Ms. *********** have resolved her complaint. Ms. ************* issue has been escalated to leadership to review process and coach the team.
Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Stericycle has for months been systemically overcharging us for medical waste pickup. We have called them many times to attempt to have our invoices adjusted to properly reflect our service. They do not take timely action to adjust their billing mistakes, only adjust a single invoice at a time, and then have their collections department reach out to you to attempt to take payment for higher amounts then their adjusted invoices. This seems to be a fraudulent business practice on the part of Stericycle as they continue to knowingly overcharge and then attempt through their collections department to take payment for more than your account balance.Due to these fraudulent practices, we have requested many times over 3 months to cancel our contract. Stericycle claims it has been assigned to an employee, we've been given the employees name, but we are not allowed by any Stericycle staff to speak to the employee that is supposed to be handling our cancelation. We have wasted hours of staff time trying to resolve these systemic issues with Stericycle only to be told we cannot speak directly to a supervisor nor can we escalate our issue. We have also requested a full accounting from Stericycle of all invoices, payments and credits and Stericycle refuses to provide us with this information.Therefore we need to the help of the better business bureau to cancel our contract with Stericycle so we are no longer subject to their fraudulent business practices.Business Response
Date: 01/07/2025
We have been in contact with Mr. ******** and are continuing to work towards the final resolution.
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