Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Groupon, Inc. has 8 locations, listed below.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

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  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

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  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

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  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

Review Details

• Review fromMarie S

  Date: 12/29/2023

  1 star
  Terrible service. Bought a voucher but company failed to provide service before voucher expired. ****** told by Groupon customer "service" that I was too late to receive credit or a refund, as if I would have known during that amorphous time period what was going to transpire with the company whose voucher I had purchased. I wish I could leave no stars!

• Review fromGabriela S

  Date: 12/28/2023

  1 star
  Worst customer service support. Its impossible to have a conversation with them, its never the same person providing support, they dont read your emails, they just offer pre-written scripts

• Review fromCHARLES J

  Date: 12/27/2023

  1 star
  Worst customer service ever, the fine print only gave me 2 weeks to book a vacation. Now my the vacation is expired and they will not refund my money. This is awful, ruined my surprise for my wife!!Thanks Groupon for Happy Holidays!!!

• Review fromDaniel S

  Date: 12/25/2023

  1 star
  This company does not pay the merchant which makes the merchant not want to honor the vouchers that groupon sells and then they refuse to give you a refund, this company seem to be a scam when it comes to returning money

• Review fromGordon F

  Date: 12/23/2023

  1 star
  Group employed leading fine print. I purchased a smog check from *****************. When I went to redeem, the man pointed to a sentence in the fine print that said, "Only valid for sedans from out-of-state" and refused to accept it.This is totally misleading and moronic. Who would buy a smog check in CA for an out of state sedan? I believe this is probably illegal, but it's not worth the trouble for the lost $36.I contacted support and they said that there's nothing they can do.

• Review fromMisty W

  Date: 12/19/2023

  1 star
  I spent 40 minutes on chats this evening to have every one abruptly ended. I was polite followed their requests and made a purchase only to have them abruptly say even with screen shots so sorry and click to end. I have screen shots of every chat conversation as well as the image. I am super disappointed in Groupon, unlike any experiences I have previously had. I would love to speak to a supervisor. I no longer would recommend to anyone!!!!

• Review fromSamantha P

  Date: 12/18/2023

  1 star
  What a waste of money. Went to purchase tickets for Christmas in color and in fine print at the bottom it says a location over an hour away from me. Contacted customer Service to refund or change location. All sales are final even though I requested it within two minutes. What a scam

• Review fromElisa M

  Date: 12/17/2023

  1 star
  purchased waterpark tickets using the code but didnt go thru claiming i already purchased it and was charged $150 for tickets and would not give me my refund!!!

• Review fromCAROLYN A

  Date: 12/15/2023

  1 star
  Groupon. I've loved using them for many years. Here's the problem. I purchased an **************** on December 4, 2023, from Groupon. I have a family member who has had a sudden drastic health change and needs me to be present with him in WA state. ( The Groupon was purchased for an AZ business.)I contacted the business first but they said since I purchased the service through a 3rd party, I would need to contact them (Groupon).I had a poor online chat with a rep who just stopped typing and never tried to resolve the issue, then later sent me an email saying that I was out of the return date, today is December 15, 2023, and there was nothing that could be done. This is ******!!!!! of my hard-earned money that they are obviously choosing to keep!!I have used Groupon with no hassles but this is ridiculous and seems to be bordering on Scamming. Please be very cautious when using their company.My credit card company has been made aware and will contact Groupon on my behalf.This is heartbreaking because I have always loved doing business with them and their customer service has always been excellent.

• Review fromJessica R

  Date: 12/15/2023

  1 star
  Groupon is a faceless company that only cares about profits. I had an issue with a salon purchase. The Groupon was for new customers and I didn't realize I had been there over a year ago. When I politely asked Groupon for a refund, they absolutely refused because it was 4 days after their ridiculous 3 day "Cooling off" period. I then attempted to pull at their heartstrings, citing Christmas and the fact I do not make a lot of money and getting my hair done at a discount is something I saved over a month for. Well, I found out Groupon has no heartstrings to pull. This multi-million dollar corporation kept my $167 and kept sending me ******** reply emails filled with corporate "apologies" about how they absolutely cannot go against their policy. Disgusting. I've been a loyal customer for years, but that means absolutely diddly in this day and age. We are just consumers and there's a hundred more to take my place and they know it. So, all I can do is rant and hopefully discourage others from adding to their wealth. Go local and cut Groupon out all together!!!!!