Complaints

This profile includes complaints for Ticket Fulfillment Services LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ticket Fulfillment Services LP

  225 W Randolph St Lbby 30 Chicago, IL 60606-1848

• 

  Ticket Fulfillment Services LP

  16192 Coastal Hwy Lewes, DE 19958

• 

  Ticket Fulfillment Services LP

  address unknown Cleveland, OH 44115

• 

  Ticket Fulfillment Services LP

  27 N Wacker Dr Pmb 505 Chicago, IL 60606-2800

• 

  Ticket Fulfillment Services LP

  27 N. Wacker Drive #505 Chicago, IL 60606-2800

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Ticketfulfillment Services LP regarding an issue with two concert tickets I purchased from them on March 23, 2025 Despite my attempts to resolve the matter directly with the company, I have not received a satisfactory response.On march 23rd i purchased 2 tickets to see *** ********** at the state theater in **************, for $240/per ticket I paid $644.70 for these tickets via PayPal.However, the tickets were never delivered. I was told the tickets would not be delivered until right before the concert and I do not trust this. I have heard bad reviews I was under the understanding I was purchasing the tickets through the local website which was using Ticketmaster. Advertising was deceptive, price was much more than i and unexpected fees. I have attempted to resolve this issue by texting and calling the company on march 26, 2025 but I have either been ignored, given misleading information, or refused a refund. Their customer service has been unhelpful, and I am now left without the tickets I paid for or a resolution.I am requesting that ticket fulfillment services LP provide a full refund, for this matter. I believe their business practices are unfair and misleading, and I am seeking the BBBs assistance in holding them accountable.Please let me know if any additional information is needed. I appreciate your time and assistance in this matter.Sincerely,***** ********* ************

  Business Response

  Date: 04/03/2025

  Thank you for reaching out to us. At Ticket Fulfillment Services ("TFS"), we value our customers and would like to take the time to address our customers concerns. It should be noted that Ticket Fulfillment Services ("TFS") is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at low prices. We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value. 
  
  Once our customer selected the event they were interested in, *** **********, they navigated to the ticket listing page. The top of this page clearly notifies customers, ****************************************************************** ("TFS")  is a resale marketplace. Ticket prices may exceed face value. This site is not a primary ticket seller or box office. After our customer selected the ********************** listing they desire, they were directed to the checkout page where this information is further reiterated on the right hand side of the page. "Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value." Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. Our customer was prompted to provide an email address and select a delivery method. After a delivery method was selected, since methods vary in price, a new order total was calculated. A complete itemized breakdown of our customers order including the price per **********************, all fees, and the total price of $644.70 USD was displayed in bold text. This information was fully disclosed before our customers are asked to enter any payment information. Below this order summary, our customers are presented with the message stating, By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. I understand that I will be charged $644.70 USD to my selected method of payment. All sales are final. All prices are listed in US Dollars (USD). Our customer then proceeded to select Place Order; at which time their order was complete and submitted to the seller for confirmation. 
  
  Our buyers guarantee ensures ticket delivery prior to the selected event. This guarantee is outlined within our terms of use, which every customer must agree to prior to placing their order.  Additionally, an estimated delivery date is provided as a part of the order summary sent to the email address on file once an order is placed. Due to the nature of our business as a secondary marketplace, Ticket Fulfillment Services ("TFS")  does not own or generate any tickets and therefore does not set or control delivery dates. Rather, the estimated delivery date is set by the individual seller of the selected tickets and is dependent upon a number of factors, including when the tickets are released by the primary issuer, with which Ticket Fulfillment Services ("TFS")  has no affiliation. This means that we are unable to offer refunds and must adhere to an all sales are final policya standard throughout the industry. In accordance with our Buyer Guarantee, our customer will be provided with their *********************** in time for their event, as we work in close collaboration with ticket resellers for your order. We guarantee that you are backed by a 100% Buyer Guarantee, which gives you full peace of mind that your authentic tickets will arrive in time for your event. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards, 
  
  Ticket Fulfillment Services  

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/17/25 I searched for ************************** and instead of being directed to the ************* a web site came up offering tickets. That website was Ticket Fulfillment Services, LP. When I realized that the prices were more than doubled and fees were more than 1/2 the price of the published ticket price from Odeum, it was too late. I immediately contacted the *** and they stated that they could not refund. There are tickets available for the price available on the Odeum website, I thought that was where I was. I have been charged $527. for a $240 purchase. There are many postings about the *** being a scam. I have contacted ******* for a refund but the ******* community says that they have not issued refunds for this. Is there a class action suit pending?

  Business Response

  Date: 03/27/2025

  Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. ****************************************************************** ("TFS") processes orders and provides customer service for online ********************** marketplaces. *** is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither *** nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information. ?
  

  The customer has stated that they believed they were purchasing through the website for the venue or of the event itself. However, it should be noted that the marketplace web address and website branding are intentionally different from those of any other site. The top of the website homepage clearly states, [TFS] is a trusted secondary marketplace. Prices set by sellers may be above or below face value. Furthermore, the top of all event pages on the marketplace clearly notify customers, We are a leading ********************** resale marketplace. Ticket prices may be above or below face value. We are not owned by or affiliated with any venue, box office, team or performer." 
  

  On 3/17/25 the customer selected a ********************** listing for Home for the Holidays which was listed at $98.000 per ticket. During the checkout process a detailed order summary is displayed on screen and informs the customer of their event details, price per ticket, and applicable fees. This information was fully disclosed after the customer entered their email address and selected a ticket delivery method, but before they were asked to enter any payment information. At the bottom of this page and above the "Place Order" button it was stated, "By clicking, Place Order, you agree to the Terms of Use including refund terms and Privacy Policy. You also acknowledge that this site is a resale marketplace and that your credit card will be charged $527.35, which includes ticket, service, and delivery fees. All prices are listed in US Dollars. All sales are final." Finally the customer clicked the "Place Order" button to complete their purchase.  
  

  It should also be noted that in addition to this claim the customer has opened a dispute with their financial institution regarding their order. We are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute process. We encourage the customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcome. As it currently stands, we consider this matter closed.
  

  Regards,
  Ticket Fulfillment Services 

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23/2024, I wanted to purchase concert tickets and typed in Ticketmaster in the ****** search bar. Unbeknownst to me, I was redirected to the website *********************************. Still believing that I was on the Ticketmaster site, I purchased some concert tickets (that were actually sold through *********************************). The individual ticket price was $391.00 and I purchased 4 tickets. This would equal $1564. However, after I submitted payment, the Order Summary email showed a total of $2083.70. I was shocked that the total was that much and when I checked the order through the website, I saw there were $512 service charge added to my order, which was not disclosed prior to payment. (There was also a $7.50 electronic transfer fee that is fine). After I discovered that I had not bought tickets through Ticketmaster, but through *********************************, I did some research and found a lot of negative reviews that indicated that this same thing had happened to other people. This seems to be a disreputable company that is adding extra charges without full disclosure. I have tried unsuccessfully to cancel this order or get the tickets transferred to me so I can resell them. In order to resolve this situation, we would prefer to have the tickets cancelled and be refunded the $2083.70. If not, we are asking to have the $512 service charge that was not disclosed be refunded. I am attaching to images - the first is the order summary showing the total charges and the second is the detailed charges showing the added service charge of $512.00

  Business Response

  Date: 03/20/2025

  Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. The customer has stated that they believed they were purchasing through the website for the venue or of the event itself. However, it should be noted that the marketplace web address and website branding are intentionally different from those of any other site. The top of the website homepage clearly states, [TFS] is a trusted secondary marketplace. Prices set by sellers may be above or below face value. Furthermore, the top of all event pages on the marketplace clearly notify customers, We are a leading ********************** resale marketplace. Ticket prices may be above or below face value. We are not owned by or affiliated with any venue, box office, team or performer." As such, we are able to provide the following information.
  

  At the time of purchase, in order to complete their order, the customer completed a multi-step user driven checkout process. After selecting the ticket listing they preferred, they were presented with the delivery method as well as the expected delivery date, and were then directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This summary also detailed the price per ticket, all fees, and the total charge of $2,083.70 in bold text prior to entering any payment information. Once the customer input their payment and billing information, they were prompted to click Continue and under this button it states: Your account will not be charged yet. Then, our customer was required to select a check box signifying their agreement to these terms stating, "I agree to the Terms & Privacy Policy. I have reviewed the order summary below. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges or cancellations. All prices are listed in US Dollars. [...]" In order to complete the purchase the customer needed to click "Place Order" under which is stated "By clicking "Place Order", your credit card will be charged $2,083.70. which includes ticket, service, and delivery fees." At which time the customer proceeded to complete their purchase.
  

  Due to the nature of the secondary marketplace, neither *** nor the marketplace are affiliated with any artist or venue and do not own or generate tickets. Since customers are purchasing *********************** owned and listed by individual resellers, policies are designed to be fair to both parties. This means that a refund cannot be offered and an all sales are final policya standard throughout the industry must be adhered to. It should also be noted that in addition to this claim the customer has opened a dispute with their financial institution regarding their order. This was addressed and the dispute was ultimately ruled in favor of the merchant, as decided by the financial institution. If the customer has any further questions regarding this dispute or its outcome, we encourage them to reach out to the financial institution with which it was filed. At this time, we consider this matter closed.  
  

  Regards,
  Ticket Fulfillment Services 

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23056372
  
  I am rejecting this response because: The details the company is giving are not true. The total amount never appeared till after the banking information was submitted. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 03/31/2025

  Thank you for responding. We appreciate the opportunity to further address the customer's concerns and clarify the marketplace policies. As previously stated, during the checkout process a detailed order summary is displayed on screen and informs the customer of their event details, price per ticket, and applicable fees. This information was fully disclosed after the customer entered their email address and selected a ticket delivery method, but before they were asked to enter any payment information. Once the customer input their payment and billing information, they were prompted to click Continue and under this button it states: Your account will not be charged yet. Then, the customer was required to select a check box signifying their agreement to these terms stating, "I agree to the Terms & Privacy Policy. I have reviewed the order summary below. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges or cancellations. All prices are listed in US Dollars. [...]" In order to complete the purchase the customer needed to click "Place Order" under which is stated "By clicking "Place Order", your credit card will be charged $2,083.70. which includes ticket, service, and delivery fees." At which time the customer proceeded to complete their purchase.
  

  Since customers are purchasing *********************** owned and listed by individual resellers, policies are designed to be fair to both parties. In this case that means the customer's order does not qualify for a refund and the order will continue to adhere to an all sales are final policya standard throughout the industry. We assert that all order details and relevant terms were sufficiently displayed and agreed to when the customer placed their order and as such we consider this matter closed. 
  

  Regards,
  Ticket Fulfillment Services

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23056372
  
  I am rejecting this response because: everything the business has stated are false. There are multiple complaints similar to mine about the dishonest practices of this company. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up on March 11th to $432.30 charge from 'Ticket Fulfillment Services LP' on my credit card. According to the ****** email the charge was made at 11:40pm March 10th. I was sound asleep. It looks like it's for tickets to something. That's all I know. But it was a fraudulent purchase. Additionally, I don't even have this kind of money so it ***** to be the victim of fraud.

  Business Response

  Date: 03/20/2025

  Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. ****************************************************************** ("TFS") processes orders and provides customer service for online ********************** marketplaces. *** is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither *** nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  
  
  In reference to the customer's claim, once an order is placed through the marketplace it is reviewed for potential fraudulent activity. Orders are only confirmed if no evidence of fraud is found. Please also note that all identifying information associated with the order match the information on this complaint. Accordingly, the order in question would not qualify for cancellation or a refund. We would additionally like to note that this customer has filed a dispute with their financial institution regarding their order. If the customer has questions regard their dispute we encourage them to contact the institution with which the dispute was filed. As it stands we consider this matter closed.
  
  Regards,
  Ticket Fulfillment Services 
  

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23050157
  
  I am rejecting this response because:

  A Business who charges a fraudulent transaction. Cannot legally or logically then reply it wasnt us.  By being the transaction facilitator you are the business responsible for the fraudulent transaction. 
  

  BBB, please keep this open. 

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 03/27/2025

  Thank you for responding. We appreciate the opportunity to further address the customer's concerns and clarify the marketplace policies. As previously stated, once an order is placed on the marketplace site it is reviewed for potential fraudulent activity. Orders are only confirmed if no evidence of fraud is found. In this case the customer reported that they did not place the order in question; however, all identifying information provided on the order corresponds with customer's information. No evidence of fraudulent activity was detected in this case and as it stands, we are unable to offer a refund this order. We again consider the matter closed.  
  
  Regards,
  Ticket Fulfillment Services 
  

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have the ticketmaster app on our phone and often times our children play games on them. Somehow our 6 year old nephew, through the ticketmaster app purchased tickets to a concert in the state of ************** (we live 600 miles away). We immediately contacted them however we were advised to contact ticketsonsale as the specific tickets were purchased through a third party (ticketsonsale). We then contacted them who advised us there was nothing they could due regardless if it was an unauthorized purchase. Their reasoning was because they disclose this policy on purchase. Given the child is unable to read and had no idea what they were doing, they didnt really care about the no refunds policy. We are out now nearly $700 and dealing with a less than helpful and understanding third party business.

  Business Response

  Date: 03/17/2025

  Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. ****************************************************************** ("TFS") processes orders and provides customer service for online ********************** marketplaces. *** is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither *** nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information. ? 
  
  On 12/17/24 the customer called TFS regarding their order and claimed the purchase was placed by an unauthorized person. Please note our verification department has reviewed the customers information and did not find any evidence of fraudulent activity.  This was deemed a valid order, meaning all billing information links to the personal information provided by the customer at checkout. As such, we must continue to abide by our All Sales Are Final policy. We maintain that the customer is the sole owner of the *********************** that were purchased and the tickets have been sent to their email address. If the customer believes they are a victim of payment fraud, we encourage them to contact their financial institution.
  
  Prior to receiving this claim, we thoroughly discussed this matter with the customer. As all order details in question were accessibly and visibly displayed prior to placing their order, we consider this matter closed. If the customer has any additional concerns pertaining to their order, we encourage them to contact the customer service department. 
  
  Regards, 
  Ticket Fulfillment Services

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge on my bank account from this site. I never purchased anything on here. As soon as I found the charge, I called them immediately to have this charge canceled. I realized my debit card was missing that morning. I did freeze my debit card after seeing this charge. I was told by ticketsonsale that they would not cancel this purchase as they did not see any unauthorized charges. I don't want whatever this person bought. I notified them right away, but they would not cancel the charge. I called my bank and they issued me a new debit card, but I have to wait for this charge to clear on my account before I can dispute the charge, and I'm worried I won't be refunded this amount.

  Business Response

  Date: 03/17/2025

  Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. ****************************************************************** ("TFS") does not sell tickets.  Rather, it processes orders and provides customer service for online ********************** marketplaces. *** is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither *** nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  
  
  
  Once the customer selected the event they were interested in, Philadelphia Flower Show, they navigated to the ticket listing page. The top of this page clearly notifies customers, We are a resale marketplace. ********************** prices may exceed face value. This site is not a primary ticket seller or box office.. After customers select the ********************** listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. The customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, the customer is able to see a complete itemized breakdown of the customers order including the price per **********************, all fees, and the total price of $240.59 was displayed in bold text on the right-hand side of the page. The customer is then able to input their payment and billing information. Please note that the itemized breakdown was fully disclosed before the customer was asked to enter any payment or billing information. Above this itemized breakdown, the customers are displayed the message, Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value. Additionally, on top of the place order button it states By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. All sales are final. All prices are listed in US Dollars (USD). Customers are then prompted to select the Place Order", at which time their order was processed.   
  
  
  
  Due to the nature of the business on the secondary marketplace, *** is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since the customers are purchasing *********************** owned and listed by individual resellers, we must ensure that the policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an all sales are final policya standard throughout the industry.       
  
  
  Prior to receiving this claim, this matter was thoroughly discussed with the customer to address all of their concerns. At this time, the customer's order is not eligible for a refund as all order details were sufficiently displayed prior to placing their order. We do consider this matter closed.    
  
  
  
  Regards,       
  Ticket Fulfillment Services  

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23028514
  
  I am rejecting this response because: You have discussed what the website is about, which was no help at all. The issue is that I never purchased these tickets. What the website does or doesn't do is not a concern for me. I immediately let the business know that I did not make this purchase whatsoever and that my card was lost that morning. I also immediately locked my card that same day and called my bank to obtain a new one proving that I did not purchase these tickets nor did I want them. I am not sure what else I can do to show that I did not want or purchase those tickets and that my account was fraudulently used. 

  
  Sincerely, 
  
  ***** ******

  Business Response

  Date: 03/26/2025

  Thank you for responding. Please note that the security of the customers information is of utmost importance, so the online marketplace is not able to process any order if their *********************** finds flagged information. This was not the case with the customers orders, once an order is confirmed by the Verification team, they are unable to cancel the order due to the all sales are final policy.   
  
  Prior to receiving this claim, we thoroughly discussed this matter with the customer to address all their concerns. We maintain that all their orders information were correct and not fraudulent.  If the customer maintains that the charge is unauthorized,  we encourage them to reach out to their financial institution for assistance.  
  
   
  Regards, 
  Ticket Fulfillment Services 

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to purchase tickets for an event from the venue. Evidently, the site ****************************** was the one I clicked on and it was not directly from the venue. I purchased the tickets but I have been informed that they won't be delivered until the day before the event, months away. I do not trust this transaction. I contacted the "Ticket Fulfillment Services" but they refuse to issue a refund or cancel the purchase. I was not surprised that they are not recognized by the BBB and I am disappointed in myself for falling for this scam.

  Customer Answer

  Date: 03/18/2025

  Attached are pictures of my receipt.

  Business Response

  Date: 03/27/2025

  Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. ****************************************************************** ("TFS") processes orders and provides customer service for online ********************** marketplaces. *** is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither *** nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  
  
  The customer has stated that they believed they were purchasing through the website for the venue or of the event itself. However, it should be noted that the marketplace web address and website branding are intentionally different from those of any other site. The top of every event and ticket listing page states "We are a resale marketplace. Ticket prices may exceed face value. This site is not a primary ticket seller or box office." On 3/4/2025 when the customer placed their order for Lets Sing ****** - A Live Band Experience they were presented with the terms of sale for the marketplace through which they were purchasing. The "Confirm and Place Order" section of the checkout page displayed the statement, "By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. I understand that I will be charged $876.75 to my selected method of payment." In bold text beneath this disclosure and directly above the "Place Order" button was the statement, "All sales are final. All prices are listed in US Dollars (USD)." In order to complete their purchase, the customer selected "Place Order" in agree meant with the terms and conditions and order total of $876.75.  
  
  Due to the nature of the secondary marketplace, neither TFS nor the marketplace own or generate any tickets and therefore do not set or control ticket delivery date or listing price. Rather, the estimated ship date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which *** has no affiliation. The customer was provided email notification regarding the expected available date for their tickets, which in this case is set closer to the event date. 
  
  Please note, all purchases made on the marketplace website are covered by the 100% Buyer Guarantee, which ensures that tickets are authentic and will arrive before the event. However, since customers are purchasing *********************** owned and listed by individual resellers policies are designed to be fair to both parties. This means that a refund cannot be offered and an all sales are final policya standard throughout the industry must be adhered to. As all order details and terms were sufficiently displayed prior to the customer completing their order we consider this matter closed. If the customer has any additional concerns pertaining to their order, we encourage them to contact the customer service department.  
  
  Regards,
  Ticket Fulfillment Services  

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23028229
  
  I am rejecting this response because: After purchase I received an email (screenshots attached) that indicate canceling the order was an option.  When I called customer service I was told it was not an option.
  
  Sincerely,
  
  *. ******

  Business Response

  Date: 04/03/2025

  Thank you for responding. We appreciate the opportunity to further address the customer's concerns and clarify the marketplace policies. In accordance with the terms agreed to by the customer at the time of purchase, a refund cannot be offered in alignment with the all sales are final policy. The 100% Buyer Guarantee posted by the marketplace ensures the customer's *********************** will be authentic; however, it has never allowed for cancellation upon request. Please note that the email the customer references did not provide them the option to cancel their order, and as previously stated, upon completion and confirmation of the customer's order it could no longer be cancelled or refunded. We will continue to consider this matter to be properly addressed and closed. 
  
  Regards,
  Ticket Fulfillment Services 

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticketsonsale autofilled my credit card and submitted an order I never placed and now are refusing to cancel the erroneous order.

  Business Response

  Date: 03/12/2025

  Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. ****************************************************************** ("TFS") processes orders and provides customer service for online ********************** marketplaces. *** is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither *** nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.  
  

  At the time of purchase, in order to complete their order, the customer completed a multi-step user driven checkout process. After selecting the ticket listing they preferred, they were presented with the delivery method as well as the expected delivery date, and were then directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This summary also detailed the price per ticket, all fees, and the total charge of $393.81 in bold text prior to entering any payment information. Once the customer input their payment and billing information, they were prompted to click Continue and under this button it states: Your account will not be charged yet. Then, the customer was required to select a check box signifying their agreement to these terms stating, "I agree to the Terms & Privacy Policy. I have reviewed the order summary below. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges or cancellations. All prices are listed in US Dollars. [...]" In order to complete the purchase the customer needed to click "Place Order" under which is stated "By clicking "Place Order", your credit card will be charged $393.81 which includes ticket, service, and delivery fees." At which time the customer proceeded to complete their purchase.
  

  Due to the nature of the secondary marketplace, neither *** nor the marketplace are affiliated with any artist or venue and do not own or generate tickets. Since customers are purchasing *********************** owned and listed by individual resellers, policies are designed to be fair to both parties. This means that a refund cannot be offered and an all sales are final policya standard throughout the industry must be adhered to. It should also be noted that the marketplace and purchase process are completely user driven. We maintain that all order details and relevant terms were disclosed and agreed to prior to the customer placing their order and as it stands we consider this matter closed. If the customer has any additional concerns regarding their order, we encourage them to reach out to customer service so that they may be addressed.
  

  Regards,
  Ticket Fulfillment Services

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of tickets listed at 60$ for a qty of 2 tickets from a website TicketsOnSale This website mimicked their website to appear that they were Ticketmaster. Once the order was placed I received an email from this random website with a confirmation. My bank was then charged ****** and that was not at all what was listed for my tickets. The company is absolutely zero help and refuses to refund my money or cancel my order. There are also many other people with these same type of issues. An entire ******** group about how this company is scamming people. They need to be shut down!

  Business Response

  Date: 03/14/2025

  Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. ****************************************************************** ("TFS") does not sell tickets.  Rather, it processes orders and provides customer service for online ********************** marketplaces. *** is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither *** nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information. 
  
  
  Once the customer selected the event they were interested in, Bingo Loco, they navigated to the ticket listing page. The top of this page clearly notifies customers, We are a resale marketplace. ********************** prices may exceed face value. This site is not a primary ticket seller or box office.. After customers select the ********************** listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. The customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, the customer is able to see a complete itemized breakdown of the customers order including the price per **********************, all fees, and the total price of $169.46  was displayed in bold text on the right-hand side of the page. The customer is then able to input their payment and billing information. Please note that the itemized breakdown was fully disclosed before the customer was asked to enter any payment or billing information. Above this itemized breakdown, the customers are displayed the message, Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value. Additionally, on top of the place order button it states By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. All sales are final. All prices are listed in US Dollars (USD). Customers are then prompted to select the Place Order", at which time their order was processed.  
  
  
  Due to the nature of the business on the secondary marketplace, *** is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since the customers are purchasing *********************** owned and listed by individual resellers, we must ensure that the policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an all sales are final policya standard throughout the industry.      
  
  
  Prior to receiving this claim, this matter was thoroughly discussed with the customer to address all of their concerns. At this time, the customer's order is not eligible for a refund as all order details were sufficiently displayed prior to placing their order. We do consider this matter closed.   
  
  
  Regards,       
  Ticket Fulfillment Services   
  
  
   

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two tickets for ****** Timberlakes concert back in February for his concert on November 23rd. We paid $166 per ticket and the price in the same section and row decreased drastically to $65.45 a ticket. Ticketmaster told us it is out of their control and up to the event organizers. I even contacted ****** Timberlakes team previously and the venue ***** Forum but no luck. We paid almost double for the same experience as others. It is a bit misleading to purchase tickets months ahead of time thinking you are getting any sort of benefit. Our total was $331.66 for two tickets when the same tickets cost others in the same row/section only paid $133.85 total for two tickets. We are requesting to receive a refund of $197.81 please. It would be much appreciated. Thank you.

  Business Response

  Date: 03/04/2025

  Thank you for contacting us regarding this matter. We appreciate the chance to address the customers concerns. ****************************************************************** ("TFS") processes orders and provides customer service for online ********************** marketplaces. However, upon further review it appears the information provided with this claim does not pertain to any order placed on the marketplace. As such, we are unable to provide assistance at this time. We encourage the complainant to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed through the marketplace, we encourage them to provide a valid order number or contact customer service department directly for further assistance. Until then, we consider this matter closed.
  

  Regards,
  Ticket Fulfillment Services 

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23011873
  
  I am rejecting this response because:

  I do apologize I did not send the order number or proof of payment. See attached and here is the order number: 3000-0579-8312-6196-7.

  I have spoken to Ticketmaster and was told is was processed through you. 

  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/12/2025

  Thank you for responding. We appreciate the chance to address the customers concerns. ****************************************************************** ("TFS") processes orders and provides customer service for online ********************** marketplaces. *** is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means neither *** nor the online ticket marketplaces own ticketsinstead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. Furthermore, the top of all event pages on the marketplace clearly notify customers, We are a leading ********************** resale marketplace. Ticket prices may be above or below face value. We are not owned by or affiliated with any venue, box office, team or performer." As such, we are able to provide the following information. 
  

  On 2/13/24 the customer selected a ********************** listing for ****** ********** which was listed at $111.00 per ticket. During the checkout process a detailed order summary is displayed on screen and informs the customer of their event details, price per ticket, and applicable fees. This information was fully disclosed after the customer entered their email address and selected a ticket delivery method, but before they were asked to enter any payment information. At the bottom of this page and above the "Place Order" button it was stated, "By clicking, Place Order, you agree to the Terms of Use including refund terms and Privacy Policy. You also acknowledge that this site is a resale marketplace and that your credit card will be charged $331.66, which includes ticket, service, and delivery fees. All prices are listed in US Dollars. All sales are final." Finally the customer clicked the "Place Order" button to complete their purchase. 
  

  Due to the nature of the secondary marketplace, neither TFS nor the marketplace through which the customer purchased are affiliated with any artist or venue and do not own inventory. In accordance with the terms agreed to at the time of purchase a refund cannot be offered and an all sales are final policya standard throughout the industry must be adhered to. We assert that all order details and relevant terms were sufficiently displayed and agreed to when the customer placed their order and as such we consider this matter closed. 
  

  Regards,
  Ticket Fulfillment Services 

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I don't really understand the high price markup though. 
  
  Sincerely,
  
  ***** *******