Reviews
This profile includes reviews for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,254 Customer Reviews
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Review fromDanay F
Date: 04/25/2025
1 starDanay F
Date: 04/25/2025
Vivid Seats is a scam. Their business model hinges on opacity and misleading practices. Ticket delivery dates are not disclosed until after purchase, at which point you're told they wont arrive until the day before the event. When I contacted customer service, I was told this is standard *********** make matters worse, one *** suggested I try reselling the tickets, which I didnt even have yet, on their own platform. Another *** contradicted that and told me to try reselling on a different site because I could not sell via Vivid Seats. Either way, it would have been unethical since I had no tickets in hand.Its easy to be misled by their SEO-optimized listings, especially during presales, and think youre getting confirmed seats. You're not. Add in the astronomical fees, a customer service experience that borders on deceptive, and zero guarantee your tickets will arrive in time, and its just not worth the ******* top it off, if prices drop after purchase, youre stuck. You cant even resell through their platform to recover costs.Bottom line: Do NOT buy from Vivid Seats.
Vivid Seats LLC
Date: 05/01/2025
Thank you for sharing your concerns, *****. We want to clarify that the estimated delivery date is disclosed upfront in the listing before completing your purchase, so customers are aware early on when to expect their tickets. Keep in mind that this date is an estimate, and sellers may transfer tickets earlier depending on how soon the venue releases them, which often occurs closer to the event due to security precautions. Regarding cancellations, we can only process them if the event has been officially confirmed as canceled by the venue or artist; otherwise, the tickets remain valid. If you decide not to attend, you have the option to resell your tickets through our platform or another marketplace of your choice. Should you wish to learn more about this process or need assistance, our customer service team is available to help you.Review fromChristopher G
Date: 04/24/2025
1 starChristopher G
Date: 04/24/2025
Never buy tickets through Vivid. We spent two days trying to get the seats we ordered weeks in advance. After spending hours on the phone over those two days, they still wouldnt give us our original seats. We were forced to accept a less desirable option in a different section and farther back in the row. The so-called 100% guarantee is misleading!Vivid Seats LLC
Date: 05/01/2025
Hello ***********, thank you for sharing your experience. We understand how frustrating it can be to face issues with your tickets, especially when planning ahead. Weve tried reaching out to you to discuss this further but havent been able to get in touch. Please send us a direct message on any of our social media platforms so we can look into this situation more closely and assist you accordingly. We appreciate your feedback and hope to speak with you soon.Review fromMarissa B
Date: 04/24/2025
1 starMarissa B
Date: 04/24/2025
This business is a scam. I was denied access to a concert because they were not accepting any tickets that were purchased outside of the event. Not only and I out $1500, but the actual site was only charging $80pp for a ticket. So I was denied access and vivid seat simly said, well there's nothing we can do. What a crock! $1500 down the drain for nothing!! Never use there site they WILL NOT REFUND YOU OR CREDIT YOU!!!Vivid Seats LLC
Date: 05/01/2025
Hi there, thank you for taking the time to share your experience. We completely understand how disappointing and frustrating it must have been not to gain entry. After carefully reviewing your order, we can confirm that the ticket transfer was completed properly and that valid tickets were delivered.Venues require the actual ticket barcodes to scan for entry and typically cannot accept order summaries, as those do not include scannable barcodes.Thousands of fans successfully use tickets from our marketplace every day, and were proud to stand behind the validity of every order through our 100% Buyer Guarantee. We truly regret that your experience didnt reflect the excitement we always aim to deliver, and we appreciate you bringing this to our attention.Review fromCharlie A
Date: 04/24/2025
5 starsCharlie A
Date: 04/24/2025
Had some issues early on and they took care of it immediately. They communicated well and kept me in the loop as they addressed my concerns. Really good customer service.Vivid Seats LLC
Date: 05/01/2025
Appreciate you shouting this out! Quick fixes and solid communication are what we aim for, and we're glad we could keep things smooth for you.Review fromRichard G
Date: 04/22/2025
1 starRichard G
Date: 04/22/2025
She told me if i paid extra i would get aisle seats but i didn't. and not i have non refundable seats that i don't want.Vivid Seats LLC
Date: 05/01/2025
Thank you for your review. We completely understand how important seat details can be when planning for your event. We want to clarify that we cannot guarantee aisle seats, as we do not receive exact seat numbers in advance. Your specific seat numbers will be available once the seller delivers the tickets. Since we are a ticket marketplace and do not hold the tickets ourselves, were only able to guarantee that seats purchased in the same order will be together. If you have any other questions or need further assistance, were here to help!Review fromDavid A
Date: 04/21/2025
1 starDavid A
Date: 04/21/2025
Vivid seats customer service is horrendous! I purchased a parking ticket to a Marlins game and was sent the ticket with a link that did not work to activate the ticket. This caused me to get a parking violation. When I contacted Vivid, their customer service did not want to take accountability for their mistake. They basically provided me with a scam ticket and were unwilling to offer me a refund. I was left paying for a scam ticket and a parking violation. I requested from the customer support agent ******* to escalate the call to her supervisor, but she was reluctant and declined to do so. I will never use them for anything again and I caution others to do the same.Vivid Seats LLC
Date: 04/28/2025
Hi *****. Thank you for sharing your experience. We apologize for any inconvenience or confusion you may have encountered. After reviewing the situation, we can confirm that the link to your parking pass was valid and sent in a timely manner. We also noticed that you did not reach out for assistance regarding the link until six days after the event. We always encourage fans to contact us as soon as an issue arises so we can provide timely support. Please let us know if you have any further questions.Review fromRich L
Date: 04/21/2025
1 starRich L
Date: 04/21/2025
**************** is a complete disaster. Attempted to get a refund or credit as part of its "100% Buyer Guarantee" after non-delivery of a parking pass and was refused, first in a virtual chat and second by a customer service agent on a call who was clearly reading straight from a script in replying to my issue.Vivid Seats LLC
Date: 05/01/2025
***** we are sorry to hear you had a frustrating experience we truly appreciate you taking the time to share your feedback. Our team always strives to provide the best support for our fans and to ensure tickets are delivered ahead of the event. Great communication and patience are key when troubleshooting last-minute concerns, and we appreciate you working through it with us. On our end, we do have confirmation from the seller that the parking pass was successfully transferred. If you have any additional questions or need further support, were here to help!Review fromChris M
Date: 04/21/2025
1 starChris M
Date: 04/21/2025
Purchased a prepaid parking pass for ********* event. Was promptly refused multiple times from parking garage attendant. Nothing was stated at time of purchase that a physical pass was required as attendant stated. Digital pass was noted as a requirement to enter at the time of purchase. We had to find alternate parking at additional expense.I'll most likely never use this agency again since I paid for services not rendered.Vivid Seats LLC
Date: 04/28/2025
Thank you for your feedback, *****. We did not receive any communication regarding your issue, and we encourage our customers to contact us in such situations to verify access. Upon reviewing your order, we can confirm that the parking pass you received was valid, which leaves us unsure as to why entry was denied by the attendant. We are here to assist you and ensure a seamless experience in the future.Review fromWayne G
Date: 04/20/2025
1 starWayne G
Date: 04/20/2025
Vivid seats displayed the below photo to advertise a show. As you can see, it clearly states **** ******** and *** ********. I purchased 6 tickets. I later found out it is NOT **** ******** or *** ******** playing, but some no name band who just plays their music. This is complete fraud!! Im disgusted they would use this photo to sell tickets!! Do not trust this company. They are scammers!Vivid Seats LLC
Date: 04/28/2025
Hi *****! Thank you for bringing this to our attention. We sincerely apologize for the confusion and inconvenience this situation has caused. Upon further review, we can see that there has been recent communication with you regarding this matter, and we're glad to know that a compensation agreement has been reached. If you have any other questions or concerns, feel free to contact us.Review fromKim K
Date: 04/20/2025
1 starKim K
Date: 04/20/2025
I originally bought 2 great box seat tickets for a concert. A few hours before the event, the tickets were still not delivered. I called vivid seats customer support and the told me that the Venue took the tickets back (which I don't believe because the venue said they don't do that) and that Vivid seats would find me comparable or better seats. They were not comparable or better, they were a huge downgrade with an obstructed view. They told me that the new tickets would be in my name and to pick them up at the box office. The tickets were not in my name at the box office. After about an hour on the phone, they were able to get the seller to send a pic of their drivers license and then we were able to pick up the tickets. We ended up not even sitting in our crappy obstructed view box seats that came with the new tickets because we couldnt see most of the stage, and we moved to a different spot. My biggest problem is that no one contacted me in the first place when my original tickets were suddenly unavailable. How is it possible that something I paid for weeks ago is suddenly unavailable?!? How is it possible that they would not have immediately contacted me to tell me about it, so I could get a refund and buy new seats?!?? I traveled for 4 hours, rented hotel rooms, and generally planned my weekend around this concert. Had we not been in the neighborhood of the venue and checked on the tickets 2 hours early, we would have never even seen the show, (because it took hours to get this fiasco sorted out) I have another event coming up with vivid seats tickets (which I'm suddenly worried about as you can imagine) , but after that, I will never ever use this company again.Vivid Seats LLC
Date: 04/28/2025
Thanks for sharing your feedback, ***. We apologize for the inconvenience this situation has caused. Please know it's never our intention to mislead customers we always strive for transparency. We can confirm that the seller has been held accountable for this mishap, as we take situations like this very seriously. Upon review, we see that compensation has been issued to you. If you have any questions about this order or your other order with us, feel free to reach out so we can assist promptly.
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