Reviews
This profile includes reviews for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,254 Customer Reviews
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Review fromKodi S
Date: 05/01/2025
5 starsKodi S
Date: 05/01/2025
I had a credit expire, you apparently have to use it BEFORE the expiration date as it is invalid on the date, but ****** was able to extend my credit and help me get tickets to an event. He was very helpful and made sure that he did all that he could. Thank you ******!!
Vivid Seats LLC
Date: 05/09/2025
Thanks for sharing your feedback, ****! We're always here to help whenever you need it. We truly appreciate you!Review fromMichele O
Date: 05/01/2025
1 starMichele O
Date: 05/01/2025
My daughter bought tickets and when she went to download the link was expired so we called. Then told me that not only could we not get the tickets because we were too late, we also were not going to get our money back. I asked where on the email or the site does it say that you have a certain amount of time to download the tickets and I was told that it doesn't say it anywhere! Usually when tickets are bought and money accepted they sit in your acct until the concert date! Apparently this site has a magic date they chose that they can steal them back and keep your money. This is the craziest thing I've ever heard and we will be contacting **** and our friend the ** **** general.Vivid Seats LLC
Date: 05/09/2025
*******, thank you for taking the time to share your experience. We completely understand your concerns regarding your ticket delivery and want to reassure you that everything is on track. Our team was able to take a look at your order and can confirm that your tickets are still completely valid for the event and a new URL link will be delivered to you in time for your event.A URL link is a valid form of ticket delivery, usually determined by the venue, and the link can expire as a way to keep your tickets safe and secure. Rest assured, **** issued a new link that will be sent to you ahead of the event.Thank you for your patience and let us know if there's anything else we can help with.Review fromMichael B
Date: 04/30/2025
1 starThey dont publicize that is an event is rescheduled you are out of luck if you cant attend the rescheduled event. I purchased tickets to a baseball game that was rained out and rescheduled the next day. I had to work. I called Vivid Seats and they said I had to call the team that issued the tickets. I called the team and they said they only give rain checks if the ticket is purchased directly from them. Vivid Seats claim of 100% customer satisfaction is absurd.Review fromSavanah G
Date: 04/30/2025
1 starSavanah G
Date: 04/30/2025
Wish I could put zero Stars. We bought 4 tickets for a show and was sent terrible tickets. We were told we would get better seats and a credit. The only thing we received was even worse tickets and no help. We were told it was under investigation but was not allowed to speak to anyone higher than a costumer service representative because "they are the highest level of assistance." It was a complete rip off of $1500. I'm considering filing a fraud claim. Everything about their site is completely misleading.Vivid Seats LLC
Date: 05/09/2025
Hi *******. Thank you for bringing this to our attention. We're sorry to hear about the confusion and inconvenience this situation has caused you. Please send us a DM with your order number on any social media platform so we can further assist you.Review fromEdward A
Date: 04/29/2025
1 starEdward A
Date: 04/29/2025
Didn't get my parking pass. I was told it was sent then they told me they would resend it 4 hours later. Still nothing told to watch my email event is in the morning. They don't seem to care. They don't want to get me in my parking pass. They don't want me to refund my money. This is over $100. This is ridiculous. Vivid seats is terrible. Do not trust themVivid Seats LLC
Date: 05/08/2025
Hi there, thank you for your review. We're sorry to hear about the trouble you experienced receiving your parking pass. Thats not the experience we want for our fans. We appreciate your patience as our team worked to successfully transfer the tickets to you, and we understand how important it is to have everything ready before the event.Our team did attempt to reach out regarding your experience but werent able to connect. When you're available, wed love to hear from you. Feel free to reach out to us on any of our social media channels so we can help.Review fromTina w
Date: 04/28/2025
1 starTina w
Date: 04/28/2025
I would give vivid seat zero stars if I could. I bought ticket to Rock the country in ********* Tenn. A few days before the concert is was checking my tickets. I haven't received my parking pass yet. I called vivid seats and spoke with ***** who say my ticket did arrive that it was left on My front pourch. I told him I haven't received it.If did the wind probably blow it off. (I live in a very windy area.) He said I would receive a replacement by Saturday. I called back they said it was in queue. I will never by tickets from them again. I even paid extra if insurance.Vivid Seats LLC
Date: 05/09/2025
Hi ****. Thank you for bringing this to our attention. We're sorry to hear about the inconvenience this situation has caused. We attempted to contact you but were unable to reach you. To assist you further, please send us a direct message with your order number on any of our social media platforms.Review fromCal E
Date: 04/27/2025
1 starCal E
Date: 04/27/2025
I ordered two tickets for concert, called in and spoke to somebody a couple hours later requesting a third ticket. She informed me that I needed to buy three tickets in a different section to be together, understandable. I asked about the original two tickets and she said I will transfer you to customer service and they can refund you And in the meantime Ill take your credit card to purchase the three in a different section. I spoke to customer service and they said absolutely no way to do a refund and I would have to sell the tickets online. SHE BOLD FACED LIED AND I ASKED SEVERAL TIMES HOW THE REFUND WAS PROCESSED PRIOR TO BUYING ADDTL TICKETS, DONT TRUST THEMVivid Seats LLC
Date: 05/09/2025
Hi there, thank you for leaving us a review. We are sorry to hear there was some confusion with your purchases. Our team tried to reach out but wasnt able to get in touch with you. Feel free to message us on any of our social media platforms so we can jump in and help find a resolution for you.Review fromAngelina A
Date: 04/27/2025
1 starAngelina A
Date: 04/27/2025
I purchased two tickets on Vivid Seats for the Oct. 31 performance of Waiting for Godot. The seats were to be in Center Balcony C. I do not believe the tickets Ive purchased from Vivid Seats exist. On the theater website all but one seat in that row is still available for sale. I reached out to customer service to request a refund and they were completely unhelpful.Please avoid doing business with this company!Vivid Seats LLC
Date: 05/09/2025
Thanks for the feedback, ********. We hear your concerns. The delivery dates we provide are estimates and may vary. In most cases, tickets arrive well before the estimated date. Occasionally, delays occur because the venue hasnt yet made the tickets available to the seller quite yet. Venues commonly release tickets in stages as a way to prevent fraud and ensure purchases are legitimate. We totally understand the anxiety surrounding ticket deliveries, but we can assure you that your tickets will be valid and delivered as soon as they are made available. We appreciate your patience throughout the matter and hope you enjoy your show.Review fromRose S
Date: 04/26/2025
4 starsRose S
Date: 04/26/2025
Was very Helpful and patient with me to help place my order because the app was not workingVivid Seats LLC
Date: 05/09/2025
We really appreciate your feedback, ****. We're always here to help!Review fromJo L
Date: 04/25/2025
1 starJo L
Date: 04/25/2025
Do not use Vivid Seats. We paid for 4 tickets for a ****** Baseball Game. When we got to the gate, we only got one ticket scan for the four of us. Ended up missing the whole game waiting at the door arguing with customer service asking for proof and accusing us of lying. Not worth it at all. Get the 10$ more expensive ticket at this point.Vivid Seats LLC
Date: 05/01/2025
**, thank you for taking the time to leave a review. We completely understand your frustration this isnt the experience we aim to provide our fans. If youre open to it, feel free to message us on any social platform with your order details. Wed really appreciate the chance to take a closer look.
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