Reviews
This profile includes reviews for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,257 Customer Reviews
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Review fromChris M
Date: 04/21/2025
1 starChris M
Date: 04/21/2025
Purchased a prepaid parking pass for ********* event. Was promptly refused multiple times from parking garage attendant. Nothing was stated at time of purchase that a physical pass was required as attendant stated. Digital pass was noted as a requirement to enter at the time of purchase. We had to find alternate parking at additional expense.I'll most likely never use this agency again since I paid for services not rendered.
Vivid Seats LLC
Date: 04/28/2025
Thank you for your feedback, *****. We did not receive any communication regarding your issue, and we encourage our customers to contact us in such situations to verify access. Upon reviewing your order, we can confirm that the parking pass you received was valid, which leaves us unsure as to why entry was denied by the attendant. We are here to assist you and ensure a seamless experience in the future.Review fromWayne G
Date: 04/20/2025
1 starWayne G
Date: 04/20/2025
Vivid seats displayed the below photo to advertise a show. As you can see, it clearly states **** ******** and *** ********. I purchased 6 tickets. I later found out it is NOT **** ******** or *** ******** playing, but some no name band who just plays their music. This is complete fraud!! Im disgusted they would use this photo to sell tickets!! Do not trust this company. They are scammers!Vivid Seats LLC
Date: 04/28/2025
Hi *****! Thank you for bringing this to our attention. We sincerely apologize for the confusion and inconvenience this situation has caused. Upon further review, we can see that there has been recent communication with you regarding this matter, and we're glad to know that a compensation agreement has been reached. If you have any other questions or concerns, feel free to contact us.Review fromKim K
Date: 04/20/2025
1 starKim K
Date: 04/20/2025
I originally bought 2 great box seat tickets for a concert. A few hours before the event, the tickets were still not delivered. I called vivid seats customer support and the told me that the Venue took the tickets back (which I don't believe because the venue said they don't do that) and that Vivid seats would find me comparable or better seats. They were not comparable or better, they were a huge downgrade with an obstructed view. They told me that the new tickets would be in my name and to pick them up at the box office. The tickets were not in my name at the box office. After about an hour on the phone, they were able to get the seller to send a pic of their drivers license and then we were able to pick up the tickets. We ended up not even sitting in our crappy obstructed view box seats that came with the new tickets because we couldnt see most of the stage, and we moved to a different spot. My biggest problem is that no one contacted me in the first place when my original tickets were suddenly unavailable. How is it possible that something I paid for weeks ago is suddenly unavailable?!? How is it possible that they would not have immediately contacted me to tell me about it, so I could get a refund and buy new seats?!?? I traveled for 4 hours, rented hotel rooms, and generally planned my weekend around this concert. Had we not been in the neighborhood of the venue and checked on the tickets 2 hours early, we would have never even seen the show, (because it took hours to get this fiasco sorted out) I have another event coming up with vivid seats tickets (which I'm suddenly worried about as you can imagine) , but after that, I will never ever use this company again.Vivid Seats LLC
Date: 04/28/2025
Thanks for sharing your feedback, ***. We apologize for the inconvenience this situation has caused. Please know it's never our intention to mislead customers we always strive for transparency. We can confirm that the seller has been held accountable for this mishap, as we take situations like this very seriously. Upon review, we see that compensation has been issued to you. If you have any questions about this order or your other order with us, feel free to reach out so we can assist promptly.Review fromDaniel B
Date: 04/19/2025
1 starDaniel B
Date: 04/19/2025
This place is a scam. They say they guarantee the ticket but ultimately they could care less about helping you when you dont get your tickets. **************** is horrible and no one will help or call back. Our money is still tied up with no ticketVivid Seats LLC
Date: 04/27/2025
Hi ******, thank you for bringing this to our attention. We're sorry to hear about the confusion regarding your order. We can see that there has been recent communication with you about this. We can confirm that the order was canceled on our end, and the store credit used has been returned to your account. If you have any concerns related to payment, we recommend reaching out to the third-party payment provider, as the transaction was canceled on our side. Please let us know if there's anything else we can help with!Review fromTim N
Date: 04/19/2025
5 starsTim N
Date: 04/19/2025
I had an issue getting an emailed discount code to work through the website or app, but called up **************** and had the pleasure of speaking with ******. He was able to get the same seats I was looking at online and apply the code with no additional fee. It was a completely seamless experience and my tickets were delivered minutes after the call ended. I appreciate the excellent service and communication I got from ****** and would absolutely use Vivid Seats again!Vivid Seats LLC
Date: 04/24/2025
Thanks for the awesome 5-star feedback, ***! We love hearing it and will be sure to let ****** know how much he's appreciated. We look forward to having you out for the next event!Review fromWalter H
Date: 04/19/2025
1 starWalter H
Date: 04/19/2025
I used vivid seats before it seems that the upscale on the ticket prices for a recent show were about 2.5 times higher that the price from the seller venue itself. That is such a shame because Like i said i used Vivid seats more than a few times before now that has changed. Lastly the handling prices for the tickets were thru the roof as well. about 3x more than what the venue was charging. So doing the math the tickets from the venue including the handling fees were $185 compared to vivid resale $385 .Vivid you did me wrong and lost a confident customer. You earned No stars but had to leave 1 to post truth about the wrong doingVivid Seats LLC
Date: 04/24/2025
Hi, ******. We appreciate the feedback. Like other secondary marketplaces, we apply a service fee to each order. This fee enables us to offer exceptional customer support, maintain our Buyer Guarantee, and invest in the ongoing development of our website, app, and backend systems. We provide a clear breakdown of all fees at the same time to ensure there are no surprises with your final total. Youll be able to review this information during the final step of checkout before confirming your order.Review fromMelissa G
Date: 04/18/2025
1 starMelissa G
Date: 04/18/2025
I ordered 3 lion king tickets at the ****************** and was contacted by the straz center directly to let me know I do not have tickets, for the person who sold them were caught scalping them. So I ended up getting my tickets from the center directly and have filed an issue with my ****************. I havent heard anything from Vivid seats about this, however, yet they received about $800 from me and I had no seats to show for it so I ended up buying 3 other ones and hope Ill get the money back.Vivid Seats LLC
Date: 04/24/2025
*******, thank you for taking the time to leave a review. We understand how upsetting this must have been, especially after spending that much and then needing to purchase additional tickets directly from the venue. Thats not the experience we want any fan to have.That said, we want to clarify that Vivid Seats is a ticket marketplace where independent sellers list tickets for events. While we do not own or distribute the tickets ourselves, we do back every order with our 100% Buyer Guarantee to ensure fans receive valid tickets in time for their eventor are fully supported in the rare occasion that something goes wrong.Review fromTom P
Date: 04/18/2025
5 starsTom P
Date: 04/18/2025
Excellent service very pleasant and professional I will highly recommend vivid to my friendsVivid Seats LLC
Date: 04/30/2025
Thank you so much, ***! We're glad we could help, and we really appreciate your recommendation!Review fromJazmin Y
Date: 04/18/2025
1 starJazmin Y
Date: 04/18/2025
I bought tickets for a comedy show through Vivid Seats over a month in advance. The event was scheduled for April 17, 2025 and just a few hours before showtime, I was told the tickets were not available. I contacted support and was told they were working on it, so I made preparations to travel two hours to the venue, hoping it would be resolved.Spoiler: it wasnt. I never received the tickets and missed the event entirely.Vivid Seats then offered me a refund plus store credit, which I dont want. After this experience, I have no interest in using their service again. Store credit is useless to me if I dont trust the platform to deliver.This was a massive disappointment and a waste of my time and energy. I expected better from a company that handles ticket sales. I would strongly caution others to avoid this platform unless youre okay with last-minute chaos and unreliable service.Vivid Seats LLC
Date: 04/25/2025
Thank you for sharing your feedback with us, ******. We sincerely apologize for the confusion and inconvenience this situation has caused you. Please know it is never our intention to mislead any of our customers, as transparency is very important to us. We want to assure you that the seller has been held accountable for this issue. We understand your decision not to accept store credit, and your refund will be arriving shortly. If you have any other questions or concerns, please dont hesitate to reach out.Review fromJake J
Date: 04/17/2025
1 starJake J
Date: 04/17/2025
Never got sent my tickets, drove all the way down to the city, paid for parking after the man on the phone from vivid seats gave me a barcode number that never worked when we waited in line for an hour at the stand. After that I called him and they never sent me a refund after multiple back and forth calls and them saying they would send one. I then realized the incompetent people that work at their call center were not worth my time. Never using this site again.Vivid Seats LLC
Date: 04/24/2025
Hi, ****. We understand the frustration this kind of incident could cause, especially after a long journey. If you would like to send us a DM on our social media platforms with your order information, we'd be happy to take a second look into your order.
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