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Business Profile

Event Ticket Sales

Vivid Seats LLC

Reviews

This profile includes reviews for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivid Seats LLC has 3 locations, listed below.

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    Customer Review Ratings

    1.93/5 stars

    Average of 1,257 Customer Reviews

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    Review Details

    • Review fromMike K

      Date: 04/17/2025

      1 star

      Mike K

      Date: 04/17/2025

      I had a lot of trouble purchasing 5 seats for the Crown Tournament in ********* at the ************************. The purchase price was about $65 for the seats and $25 for parking. I did not receive the tickets in a timely manner and ended up purchasing addition seats to access the venues. The price should have been about $90 per ticket and parking. I ended up paying over $200 per ticket and parking. At the very least the site was a real problem getting to the tickets in a timely basis. I think the tickets were misrepresented. Thanks

      Vivid Seats LLC

      Date: 04/24/2025

      ****, thanks for taking the time to leave a review. We totally understand how frustrating this mustve been, especially when juggling multiple orders for one event. Wed love to take a closer look feel free to message us your order details on any of our social channels!
    • Review fromBernard W

      Date: 04/16/2025

      5 stars

      Bernard W

      Date: 04/16/2025

      **** *. was very helpful in locating seats for the Eagles. We had some access restrictions which were addressed.

      Vivid Seats LLC

      Date: 04/24/2025

      Thanks for the feedback, *******! Happy to hear we were able to get everything taken care of. Glad you had an awesome time, and thanks for the review!
    • Review fromMichael H

      Date: 04/15/2025

      1 star

      Michael H

      Date: 04/15/2025

      Tried to purchase tickets online, I am attending with a handicapped person that needs an end seat as she cannot navigate. I called and was given a 5 % discount however when I tried to place insurance on the tickets in case of illness or death the *** told me it wasn't necessary as the tickets are 100% refundable. After reading their language on their confirmation email that is the furthest from the truth. I have emailed the venue, ****************************** with the situation. This was THE worse ticket purchasing experience in my almost 64 years!

      Vivid Seats LLC

      Date: 04/24/2025

      Hey *******! Thank you for sharing your experience. We apologize for any inconvenience this may have caused. Please know that every order is backed by our 100% Buyer Guaranteeyou can read more about it on our website. The insurance is an optional add-on that customers can choose to include for extra protection. If you have any further questions or concerns about your order, feel free to reach outwere happy to help!
    • Review fromLinda E

      Date: 04/14/2025

      1 star

      Linda E

      Date: 04/14/2025

      *WARNING!!!*NEVER USE THIS SITE!!!... They sold us seats that had NO WAY TO RESELL & WERE DELIVERED AT THE LAST MINUTE!!!*THEN, WE WERE SEATED BEHIND A POLL WITH NO OPTIONS AND NO VIEW!!! In fact the venue said our seats should NOT HAVE BEEN SOLD!!! NEVER USE VIVID!!!!!!

      Vivid Seats LLC

      Date: 04/24/2025

      Were really sorry to hear this and completely understand how frustrating that mustve been. Obstructed views are typically determined by the venue or artist, and we always rely on the information provided to us when tickets are listed. As for delivery timing, estimated delivery windows are shown at checkout and follow industry standards but we know last-minute arrivals can still be stressful. If youd like us to take a closer look at your order, feel free to send us a DM.
    • Review fromTodd F

      Date: 04/13/2025

      5 stars

      Todd F

      Date: 04/13/2025

      I had a problem using the app, but called customer service and Lovely D did a great job getting my tickets ordered and made sure all my questions were answered. Thank you for your help. We had a great time at the game.

      Vivid Seats LLC

      Date: 04/21/2025

      Hi, ****! We're so happy to hear you got the help you were looking for. We'll be sure to let Lovely know how appreciated her efforts were. Glad you enjoyed the game, and thanks for the five stars!
    • Review fromGrace J

      Date: 04/12/2025

      5 stars

      Grace J

      Date: 04/12/2025

      Was super helpful, completed my order ASAP, when buying the tickets didnt work online, they did it for me over the phone.

      Vivid Seats LLC

      Date: 04/18/2025

      *****, it's great to hear we were able to assist you promptlythanks so much for the kind words!
    • Review fromDale M

      Date: 04/11/2025

      1 star

      Dale M

      Date: 04/11/2025

      I ordered tickets on 3/30 for a 4/12 football game. Three days prior I asked where the tickets were and was told that Ill have them the day before. Less than 24 hours to game time, I was emailed to respond urgently. Called and was told that they could not fill my order. Again, less than 24 hours from kickoff time. Offered $100 off of the $170 order for lesser tickets that I could get for $30. This was a total bait and switch tactic. Awful service and will never use them again. Order #********

      Vivid Seats LLC

      Date: 04/17/2025

      Hi ****! Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience, as this is not the type of experience we want anyone to have. We appreciate you taking the time to speak with us and help us reach a resolution regarding your issue. Please know that we are continuously working to improve, ensuring that situations like this do not occur in the future.
    • Review fromDan L

      Date: 04/11/2025

      1 star

      Dan L

      Date: 04/11/2025

      Would be a zero. Terrible service. No understanding for peoples genuine concerns and experiences. Would never use them ever again.

      Vivid Seats LLC

      Date: 04/17/2025

      Hey ***, thank you for bringing this to our attention. We're sorry to hear about your experience. After reviewing the details, we can confirm that your parking pass was sent to you in a timely manner. It appears our agent was actively trying to assist you, but the chat had to be ended due to your inappropriate language. Additionally, we noticed that you reached out to us after the event had already ended. We always encourage customers to contact us as soon as an issue arises so we can resolve it quickly. If you'd like to discuss this further, please dont hesitate to reach out.
    • Review fromRenee C

      Date: 04/11/2025

      1 star

      Renee C

      Date: 04/11/2025

      this company is a giant rip off. I purchased one ticket for the Eagles on 4/12/2025. The ticket price was $340 and was charged a service fee of $138.19. A friend purchased 4 tickets and was charged the same amount. This kind of price gauging is way off the charts.

      Vivid Seats LLC

      Date: 04/17/2025

      Hi *****, thank you for sharing your thoughts. Similar to other ticket marketplaces, we charge a service fee on every order. These fees help us provide our Buyer Guarantee and ensure that our fans have access to order assistance when needed. The fees are displayed on the checkout page along with the order total for full transparency. If you have any further questions, please don't hesitate to contact our **************** team. We're always here to help!
    • Review fromMarjorie B

      Date: 04/08/2025

      1 star

      Marjorie B

      Date: 04/08/2025

      Vivid seats represented that the ticket I was buying was in row H in the center and instead it was row J, way on the side. They make you download their app to receive the tickets and then send you tons of junk email. I will never buy from them again

      Vivid Seats LLC

      Date: 04/23/2025

      Hi ********. Sorry to hear you've had an unpleasant experience so far. If wouldn't mind sending us a DM on any of our social media platforms, we'd love to take a look at your order for you.

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