Reviews
This profile includes reviews for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,255 Customer Reviews
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Review fromMarcella W
Date: 05/13/2025
1 starMarcella W
Date: 05/13/2025
ZERO stars. I purchased concert tickets from Vivid Seats. I received an email saying the tickets would be received the day before the show. They never emailed the tickets as promised. I went to the concert venue the evening of the show expecting to get help from the venue's "Ticket Resolution" window. They could not help me and suggested that the tickets I purchased from Vivid Seats were a scam. Many other people at the show were having the same horrible experience with their tickets purchased through Vivid Seats. The trick was I had to download the SeatGeek app to access my tickets. (NOWHERE in any of the correspondence Vivid Seats sent me did it say to do this.) When I tried to access the SeatGeek app, I had to create a whole new account. The email address I used for Vivid Seats did not work on Seat Geek app. This was the email where I had received all previous correspondence on the show. Plus, it was hard to access the internet outside the venue as the network was on overload. I finally found a phone number for SeatGeek, called them and a lady sent my tickets (barcode). The Vivid Seats phone number said they were closed. So glad Seat Geek answered and helped me. I missed the first act of the show I was attending. Other concert-goers who were going through this were very frustrated, thinking they were scammed and being unable to access tickets they had paid their hard-earned money for. Stressful and frustrating for many peope. Vivid Seats' customer care and business practices are absolutely substandard. They make it very hard on the consumer. I will never purchase through them, and am telling everyone I know about my experience.
Vivid Seats LLC
Date: 05/22/2025
Hi ********, thank you so much for your feedback about the difficulty you faced in trying to find your tickets. We're grateful that you took the time to speak with us over the phone today so we could better understand what happened and provide you with an appropriate resolution. We're actively working on improving our systems so that folks like you who order tickets to events at this location will receive more specific instructions about registering and logging into Seat Geek. We hope that this, coupled with other small improvements with our messaging, will help to reduce stress and make the process of getting into the venue much smoother for everyone. Additionally, our customer service team is available from 8 AM CDT to 12 AM (midnight) CDT every day of the year, so we'll be investigating why your call was not routed correctly and our system advised incorrectly that we were closed. Lastly, thank you for letting us know that you were not the only fan affected by this so we can proactively resolve this for other fans. If at any point you need further assistance or have additional questions, please feel free to send us a DM over social media and our specialized team will be happy to help!Review fromNicholas T
Date: 05/13/2025
5 starsNicholas T
Date: 05/13/2025
******* *. was a great help in securing my ticket. He found me great seats that were affordable.Vivid Seats LLC
Date: 05/22/2025
******* is great! Thanks for giving us a call so we could help you get some sweet seats, ********.Review fromShari S
Date: 05/12/2025
1 starShari S
Date: 05/12/2025
I thought I purchased tickets that didn't not have an obstructed view. I received tickets with an obstructed view. I will not use this site again.Vivid Seats LLC
Date: 05/23/2025
Hi, *****. We understand the frustration regarding an unexpected change in your ticket purchases. We make sure to align our seating notes with that of the venue to ensure that every fan knows what kind of view or amenities they may be purchasing. In this case, we were unable to find any missed obstruction listings on our site in comparison to the venue.Review fromMelinda P
Date: 05/10/2025
1 starMelinda P
Date: 05/10/2025
***** website to purchase tickets!! Nightmare. Actually you will nit know your seat numbers until the last minute. The customer service is horrible. The cant help you with anything. They are unable to give you any information. DO NOT BUY ANYTHING FROM THERE!Vivid Seats LLC
Date: 05/17/2025
Hi, *******. We know having your tickets in hand and knowing your exact seat numbers early helps you relax and get excited for your event. While some venues delay ticket transfers until closer to the event date, we guarantee your tickets will be delivered in time. As soon as your tickets are ready, well send them straight to you. Youll also get an email update letting you know they're available, so be sure to keep an eye on your inbox.Review fromAmy S
Date: 05/10/2025
5 starsAmy S
Date: 05/10/2025
Niko * did a GREAT job helping me book my tickets! Very efficient, super knowledgeable, fast and effective! Thank you ????Vivid Seats LLC
Date: 05/16/2025
Hi ***! We're glad to hear that our wonderful agent was able to help you secure your tickets. Thank you for taking the time to share your experience.Review fromCharlene C
Date: 05/09/2025
1 starCharlene C
Date: 05/09/2025
I purchased 2 tickets for a Motown show for tomorrow the day before Mother's Day...and I found out the show was postponed. I never received any notification. I called Vivid Seats and they had no idea and then confirmed it. I paid $366 for these tickets and I cannot get my money back. They rescheduled the show for September 13th...which I will not be able to make. Their policy is full refund if canceled not postponed. I feel its unfair business practices. I should at least get half my money back...especially I was not given any notification.Vivid Seats LLC
Date: 05/16/2025
Hi ********. We understand how disappointing it can be to learn that your show has been postponed. Please know that we were actively monitoring the situation to confirm the postponement. If youre able to attend the rescheduled date, your tickets will still be valid. However, since you mentioned you can no longer attend, you're more than welcome to resell your tickets to help recoup the cost. If you have any other questions or concerns, please feel free to contact our **************** team.Review fromPamela R
Date: 05/09/2025
1 starPamela R
Date: 05/09/2025
I ordered tickets in November for a concert in May. They were supposed to arrive the day before the concert and I had been assured that they would be by an online chat agent. That afternoon I received a call that they would NOT be there on time and that they were going to upgrade the ticket for the inconvenience. All we had to do was be willing to meet someone at the venue on the first day. I asked specifically if the ticket was going to be the same access of what was paid for and she assured me that it was an upgrade and would allow access to the field and a seat. When my husband showed up to get the ticket, it was a GA ticket only. When I called Vivid Seats to fix this mix up I got the runaround that they would have to investigate it. I told them exactly the time that I received a call from their agent so they would be able to find the recording. I finally had someone (over 3 hours later) say that they listened to the recording and that I had agreed to the change in the ticket so there was nothing that could be done about it. I told them that they can't just pick and choose the part of the recording they want, they needed to account for the whole conversation. In order for my husband to get the access that I had originally paid for, he had to pay an additional $250.00 I have since disputed all charges on my credit card and will never order from Vivid Seats again. Have had many people say they have had unpleasant experiences with Vivid Seats also and will never deal with them again. Good luck continuing business as crooks!Vivid Seats LLC
Date: 05/14/2025
Thank you for sharing your concerns, and we genuinely understand how important it is for you to have clarity and confidence in your tickets. We want to clarify that, upon reviewing the order, we confirmed that you were informed about the replacement tickets you would be receiving, and you agreed to the details discussed. We truly empathize with your feelings of disappointment and want to assure you that we take these matters seriously. Our goal is to provide transparency and support throughout your experience, and we appreciate the opportunity to clarify the situation.Review fromLillian T
Date: 05/08/2025
4 starsLillian T
Date: 05/08/2025
My experience with customer service was good. Where there should be improvement is on the website. I tried 2 different cards and the website would not accept the security code on either one.Vivid Seats LLC
Date: 05/14/2025
Hi, *******! We truly value your feedback and will be sure to pass your suggestion along. Thank you, we appreciate you!Review fromMelvin r
Date: 05/07/2025
5 starsMelvin r
Date: 05/07/2025
**************** representative ************ was the very best. All your customer service representatives should be as good as representative ****.Vivid Seats LLC
Date: 05/14/2025
******, we really appreciate your kind words. Thank you!Review fromKarrie S
Date: 05/06/2025
1 starKarrie S
Date: 05/06/2025
Its absolutely unexecptable that the concert is less than 24 hours and I've not received them. The customer service is absolutely horrendous and not helpful. I agree with another reviewer, im looking into filing a fraud claim. DO NOT buy tickets from them for anything! This event is out of state and there's alot of money invested in it just to not get the tickets.Vivid Seats LLC
Date: 05/13/2025
Hi ******, we never want you to feel anxious about your tickets, and we always have your back. Your tickets were delivered later in the evening after you wrote your review, the night before the concert, and we reached out to make sure you had gotten them alright and had no other issues or concerns with your order. Delivery timing can vary depending on when the venue makes the tickets available to transfer or otherwise deliver, and in many cases that can be restricted to 24hrs before the event is scheduled to start. In most cases, tickets get delivered earlier than the estimated dates we provide. Regardless, you'll always get your tickets in time for the event or we'll make it right.
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