Reviews
This profile includes reviews for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,254 Customer Reviews
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Review fromDrew S
Date: 05/06/2025
1 starDrew S
Date: 05/06/2025
How many of these terrible experiences are going to happen before consumers wake up? I purchased tickets for a show last year. 8 Hours before concert time I was informed that the tickets I purchased were no longer offered. They offered me General admission for my trouble after paying for front row Box Seats. This is a complete and total scam. Lost time from work, lost money, lost experiences with loved ones. I will never use this business again ever.
Vivid Seats LLC
Date: 05/13/2025
Hi ****, we're sad to learn that you missed out on the event due to an inventory issue on the part of the seller. We do our best to provide commensurate replacement tickets whenever possible, and it sounds like that may not have been an option this time around. We tried to contact you to discuss this further and hope you'll either set up a callback time through the link we emailed to you or that you'll send us a DM over social media so we can discuss your experience in more detail and see what we can do to turn this around for you and your son.Vivid Seats LLC
Date: 05/17/2025
Hey ****, we're really glad that you followed up with us and we were eventually able to reach out and talk about your experience over the phone! In this case, the seller fell through and was unable to be contacted, and the only replacements we had at that point were for the regular GA section. We always try to provide you with commensurate replacements whenever possible, and since you weren't interested or able to use the regular GA tickets we moved to cancel the order and refund you. We're happy to have learned you were still able to go in the end and didn't miss out on the show despite the issue with your order and we hope we'll be able to help you get to another fantastic event in the near future!Review fromMark M
Date: 05/06/2025
5 starsMark M
Date: 05/06/2025
Jeacent J. (****) was extremely helpful in our purchase of ****** ***** Concert tickets at the ************ in **************, **. He was patient and very courteous.Vivid Seats LLC
Date: 05/13/2025
Hi ****, thanks for giving **** a well-deserved mention in your review! He's one of our most patient sales **** and is always striving to make sure you feel that you're in good hands when you get him on the phone.Review fromAbraham J
Date: 05/06/2025
5 stars****** was very willing to help and accommodate our specific needs. It was obvious that he wanted to do the best for his clients. God bless himReview fromAshley H
Date: 05/06/2025
1 starAshley H
Date: 05/06/2025
Terrible experience. I understand that customer service can only work within the constraints of the company processes and so I don't blame them. They were actually trying to help. The platform itself is not super user friendly and the way they sell tickets sets you up as a buyer to wonder if you will even get your tickets. When you reach out, you're told you should get them within 2 hours of the show, but are required to print them. Unfortunately, I don't have a printer and won't have the opportunity to get them printed in time for the show. You also can't actually then try to sell the tickets after you buy them because of this reason. I wouldn't ever use them to buy or sell tickets again.Vivid Seats LLC
Date: 05/12/2025
Hi, ******. Thanks for your review and the valuable feedback. We've tried to reach out to you to discuss more, but have been unable to connect. You should have received an email to schedule a time, or you can always reach out to us over DM on social media if you'd like to talk more about this issue.Review fromKallysa R
Date: 05/05/2025
5 starsKallysa R
Date: 05/05/2025
Amazing service it was nice to talk to a fellow Stay.Vivid Seats LLC
Date: 05/13/2025
Thank you, Kallysa! We're all fans here, and are glad you reached out so we could help you find some tickets to go see your favorite group!Review fromMark O
Date: 05/05/2025
5 starsMark O
Date: 05/05/2025
short wait time and quick, professional service. Answered all seating questions and completed the purchase.Vivid Seats LLC
Date: 05/15/2025
****, thanks for the review! Were glad the service was quick, professional, and helpful every step of the way. Enjoy your event!Review fromJohn H
Date: 05/02/2025
1 starJohn H
Date: 05/02/2025
I still haven't got my tickets. I received 4 e- mails from them but no of them had the tickets. I need the code to be scanned.Vivid Seats LLC
Date: 05/09/2025
Hi ****! We understand how frustrating it can be to access tickets, and we appreciate you taking the time to speak with us. Please dont hesitate to let us know if theres anything else we can assist you with.Review fromHaig D
Date: 05/02/2025
5 starsHaig D
Date: 05/02/2025
*** was a very helpful, patient agent that help me immensely.I was very impressed and happy with the time and understanding.Will continue to use Vivid Seats.Great job!Vivid Seats LLC
Date: 05/09/2025
Hi ****! We're so glad we could provide you with excellent service. We're looking forward to continuing our work together. Thank you!Review fromMichael L
Date: 05/02/2025
1 starMichael L
Date: 05/02/2025
This site is a scam operation that only resells from other people who purchased the tickets, which is not very well advertised. that is also no refunds (also not well advertised). They claim to have a ticket protection program but dont explain how to use it at allVivid Seats LLC
Date: 05/09/2025
Thank you for taking the time to share your feedback with us, *******. We're sorry to hear your experience felt misleading in any way, as it is always our goal to be completely transparent with our customers. As a ticket marketplace, we connect sellers who are looking to sell their event tickets with buyers who are interested in purchasing them. We aim to clearly explain this process on our website, and you can find more details on our FAQ page and our "How Vivid Seats Works" page, located here: ***************************************************************************************************************************. We appreciate your understanding and value your business.Review fromAdriana M
Date: 05/02/2025
1 starAdriana M
Date: 05/02/2025
Did you know that the final price you pay on ************************** is often far higher than whats initially displayed? Thats because they use a deceptive tactic called drip pricinga misleading practice designed to lure consumers in with a seemingly low price, only to pile on hidden fees after youve entered your personal and payment information.But it doesnt stop there. Vivid Seats can add over 35% in surprise feeslabeled as Service Fees and Transfer Feesafter you think youve seen the full price. Its a bait-and-switch strategy thats become disturbingly common in the resale ticketing world.Worse yet, they intentionally confuse buyers by listing tickets under misleading section names. For example, tickets listed as A2 might actually belong to an entirely different, less desirable section like AWC2. The only clue? A sellers note buried in tiny print so small youd need a microscope to catch itassuming you even know to look.And if you decide to resell the tickets? Brace yourself: not only will you have paid hundreds in hidden fees just to buy themoften around $300 per ticketbut youll also be charged 10% of your listing price when you try to sell. No refunds, no flexibility, just more fees.This business model preys on consumer trust. Its not just unethicalits predatory, deceiving and misleading.Vivid Seats LLC
Date: 05/09/2025
*******, it's completely understandable that your experience has been frustrating, particularly concerning pricing and seating details. We truly hear you on how vital it is to feel fully informed and confident when making a ticket purchase, and we genuinely appreciate you taking the time to share what happened. Our goal is always to make the checkout process as clear as possible, including any notes from sellers, yet we recognize how easily certain details can be overlooked. Your feedback is incredibly helpful in bringing this to our attention, and our team will certainly be looking into this further.
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