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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get a lump sum single life annuity payment from America National PRT aka Alight for the last 6 months. I have call** repeat**ly and was told it would ***********-12 weeks for a manual calculation. It has now been at 24 weeks. Everytime I call I get the same story, they have a ticket that ne**s to have a manual review. I am absolutely frustrat** and don't know what ne**s to be done to get my lump sum funds from them to transfer to another account. I am wondering if this is even legit company. I have tri** to *** with my financial advisor. We were on hold for just about an hour. My advisor had to go for a meeting, I stay** on the line. I was then told that libe was for incoming calls and transfer ** yo security. then to a pension specialist nam** ****. He did look into and say that it should have been done by now. He then transferr** my to a retirement specialist. I was disconnect**. This call took place on 3/8/2024. Again, I have been trying to fet my funds since 09/2023. I call** again today, 3/11/2024.I spoke with *******. a retirement specialist. Same story she will exp**ite my request and I should call back in 1-2 weeks. How long is this going to go on. Please help me and others that have their funds tir** up get to the bottom of this and get our funds releas**. As of 1/1/2023 I was due *********. Additional information available on request. Thank you for looking into this matter.

    • Initial Complaint

      Date:02/26/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On this day 2-26-2024 and other days since December 2023 I have had trouble with them not answering calls, not approving time off as needed by my physican, they don't follow my doctors orders. they also don't return phone calls and you have to fax and re-fax and they say it isn't received when the fax says that it went through.

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight has messed up my health, dental, vision and flexible spending benefits for the second time in nine months. The first was the completely removed my son from my benefits and then did not take the cost of my benefits from my paycheck for three pay periods. This occurred in June 2023. In Feb 2024, I put through a life even that allowed me to add myself, my spouse and two children to my full medical, dental, vision and HSA, effective 3/1/2024. At the time I put the life event through, I already had a full flexible spending account that I had been funding from bi-weekly paycheck deductions. Alight, sometime around 2/15/2024, turned my full FSA to a limited FSA. I found this out when I went to pay an urgent care copay and to pay for prescriptions on 2/18/2024. Again, this should still be a full FSA up until 11:59 PM on 2/29/2024. Since 2/18, I have bee trying to get Alight's error corrected without result. I have been told repeatedly that I would be getting phone calls with updates, for which I have not. I am making all phone every day or every other day. I have incurred several hundred dollars in medical and pharmacy expenses, for which I had to pay out of pocket,

    • Initial Complaint

      Date:02/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since the combination from Reed Group with Alight, I have received nothing but totally poor service out of the representatives. Inexperienced, and if working from home, background noise, and some being argumentative,I have placed many attempts to have call back requests from supervisors or managers, and no one has reached out to me.This has been the situation since the transition to Alight.I can be reached at ************** or ************** if you would like to reach out to me, however I am escalating this very poor assistance from your company to the BBB.Any individual that uses Reed Group, which is now Alight, that is going thru any kind of medical or personal issues needing the assistance from your group, already has enough stress and issues with physicians, medical treatment, ***********, from being in that situation alone then, the added stress and effort it takes to speak with representatives with and attempt to get things addressed and resolved from your company.Regretfully,*****************************

    • Initial Complaint

      Date:02/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 12th 2023, Accredo ( a ******** of ******* Scripts) had double billed me for my wife's Chemo. When they sent the refund of $4870.43, they sent it to Smart Choice. Smart Choice has admitted that they have received this money in my account, but are refusing to give it to me. I have been trying to get my money for over 6 months. Can you help me? My wife is 70 years old and has been fighting cancer for 11 years. We need our money.

    • Initial Complaint

      Date:02/14/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refusing my payment for accident and sickness claim after company had approved of it withholding payment

    • Initial Complaint

      Date:02/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a 3rd party benefits administrator for my spouses former employer. It specifically handles our *** benefit account issued by her the previous employee for both ************ , as the spouse. I as a spouse with a medical conditions require a variety of annual testing , examinations , etc, and never had this many claim denials with the former company (PayFlex) that handled our *** reimbursement account ,when I submitted an out of pocket claim for reimbursement. This company, Smart-Choice WellCare , a division of this company, Alight Solutions , repeatedly has denied ALL rollover claims from 2023, when this never was the case when the former company processed or handled these rollover claims, from the prior year. Why should it be any different with the new 3rd party benefits administrator (Alight Solutions) when the *** criteria and benefit hasnt changed and we earned and were entitled to this benefit roughly 5 years ago? This company has so many complaints against it , its pathetic no one has questioned them and the way they operate when it comes to processing and approving my *** claims for what boils down to relatively minor claims compared to our TOTAL yearly overall and out of ******************** health costs. I might add, its not just the few rollover claims from 2023 that I shouldve been reimbursed for but also them denying some current years claims and continually requesting additional receipts , EOBs , etc despite me sending them adequate and requested documentation that was already sent. They hassle me continuously for missing info or description of services, detailed receipts , even if its the only documentation or receipt I get directly from the provider and /or an EOB , if its a claim that is submitted through my insurance. The incompetent CSRs at this company , do nothing to address this issue nor do they answer the phone in a timely manner , let alone connect you with a supervisor or manager after being on hold so long!

    • Initial Complaint

      Date:02/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spent the last year attempting to transfer money from my traditional *** account with ********************** Financial Solutions to a traditional *** account with another company. This issue has not been resolved to date. This company has been extremely dismissive of my situation and gives me endless excuses as to why they cannot give me access to my balance. I have contacted Alight at least 12 times trying to gain access to my own account. They will not allow me to speak to a supervisor or manager when I request it. At this point, I am questioning the honesty and integrity of this business. I feel they are holding my investment with no intention to refund it to me. This is borderline theft of my *** holdings. I am hereby requesting assistance in settling this dispute.

    • Initial Complaint

      Date:02/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an RMSA *************************** Account) through HP. I've been attempting to receive reimbursement for legitimate medical expenses. I keep getting denied without any legitimate explanation. I've escalated several times and spoken with reps who have assured me that all required documentation has been submitted and yet 2 days later, I receive another denial??? Feels like built in ongoing delay efforts. While they hold my money, they continue earning interest/income while paying me a ***** on the dollar. One of the worst companies I have ever dealt with. They should be held accountable, possibly legal penalties, interest, etc.

    • Initial Complaint

      Date:02/06/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 26th,27th and 28th I was hospitalized at ************************** for Arteral Fibrulation. I was covered by Thin Blue *********** care. The copay not covered by Think blue line was submitted to Alight which over sees my spending account. ********************** shows I have a balance of $949.56. I submitted a request for $564.64 and $279.84. Which as been denied for lack of funds. I called Allied and spoke to **** and *****. When it couldn't be resolved I asked to speak with a supervisor on Thursday February 1st at 12:30 pm. As of this date February 6th at 12:05 pm I have not been able to speak to a supervisor. I have a copy that shows the spending account balance of $12,888 along with bank statements showing all spending account payments to me. I've attempted in good faith to resolve this issue to no avail.

    Alight Solutions is NOT a BBB Accredited Business.

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