Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alight Solutions

  Chicago, IL 60606-5707

• 

  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

• 

  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

• 

  Alight

  8770 New Trails Dr Spring, TX 77381

• 

  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct. 2023 i received letter stating that I had $80k in pension benefit. This was two separate pensions, $42k and $38k, and i was called a dual participant in their system. It took several months of back and forth to get to a lump sum payment. When that finally happened, they processed only the $42k plan, for which i got all the paperwork and finally a check. When i asked about the other portion the first time, prior to recieving the check, they said they had to process the first one then I could request the second half of the pension. Once that was done i called back and they had no idea what i was talking about. It was lost in their system! How do you lose $38k. I have never in my life seen a company with so many complaints. If this is not resolved within 3 days I will also be filing a complaint with the US **** of ******* Employee ********************************* If anyone else reading this and having issues with Alight I strongly suggest filing complaints with the above in addition to BBB. It is my opinion that it seems that this company is hired by other companies to provide benefit services, at a very low cost and the final expense is paid by employees having to deal with utter incompetence and alight should be shut down!

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/2/23, I submitted payment in the amount of $285 to my health provider through my Health Spending Account (HSA) which is managed by Alight Solutions and UMB Bank. On 11/3/23, my health provider informed me that he attempted to deposit the check on 10/16/23 but the check was returned unpaid by the maker's bank and was assessed a $10 returned check fee by his bank. The reason for the returned check was "REFER TO MAKER". My health provider informed me that the fee would be passed onto me as he was not responsible for the returned check. On 11/17/23, I contacted Alight to begin an investigation into why the check was returned since my HSA had sufficient funds to cover the payment and to get reimbursed for the $10 fee. The ticket number for this encounter was *******. During this initial call, I informed them that I needed 2 things. First, I need to understand why this happened before I continue to make payments to my health providers to avoid any additional fees being assessed. Second, I asked that I be reimbursed the $10 fee which my doctor was assessed by his bank and is passing on to me since there were funds in my account to cover the expense. I have since spent countless hours on the phone and have filed 4 additional support requests with Alight to try to resolve this issue (ticket numbers *******, *******, *******, and *******). I provided Alight with a copy of the letter my health provider received from his bank on 12/19/23 (ticket number *******). On the last interaction with them today, 1/30/24, they informed me that the check was returned due to a technical glitch and that I should try to get the fee waved by the bank. The fee was assessed by my health provider's bank to my health provider. I do not have access to my health provider's bank nor am I responsible for a technical glitch with UMB bank. At this point I need them to accept responsibility and credit my account the $10 fee that is being passed on to me.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company I work for uses a light for management of **** benefits. Every single time I've had to fill out paperwork, it was sent back. multiple times sent back and forth to the doctor because they say it's not correct. Even when we follow the directions on the correspondence that they sent out. Initially doctor was putting just hours per day and episodes per month. Alight said that's a problem, you have to put how many hours total. So the doctor started putting how many hours total. And it's still not good enough. I'm told I have 24 hours that I can use but they won't let me use them. they only will count eight or 10 of them. They want each time for me to send the paperwork back to the doctor's ****** to tweak it for something else. When we follow the recommendations of them. They don't seem to know what they're doing. It almost seems intentional that they would put people in a position to where they have to work sick. There's not a doctor on this planet that can predict when a patient has a flare up from lupus or ra or *********. But yet they are asking the doctors to be magicians and figure that out. I'm currently in a flare up right now and I can't use the **** that I'm legally supposed to be able to use because alight keeps moving the bench marker. this is an unethical company and really needs to be investigated.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last day with my previous employer was 12/29/2023. I contacted Alight at the beginning of January **** to pull out my funds from 401K. They were still showing in their system that I was still employed by my previous employer. They created a ticket and stated that they would be contacting my previous employer to request they update the system. My employer contacted them and stated it was/had been updated since 12/209/23. Alight stated that there is an error in their system and they created a ticket on 01/12/24 (ticket ********************************** stated the issue would be resolved in 5 business day. I contacted them back on 01/19/24 and there was still no update and the issue was not resolved. On 01/22/24, I contacted them again and was told issue would be resolved within 48 hours. I contacted them again on 01/25/24, issue still not resolved, still showing as an active employee for previous employer. Requested a supervisor, representative stated the would contact me back in a few minutes, still have not been contacted. Since the day I requested to withdraw my funds, I have lost 2K from my 401K bc of the stock decline. Will seek legal counsel if issue is not resolved by end of month.

• Initial Complaint

  Date:01/24/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2023 we were searching assets that we thought were being held by ********/Alight Solutions for my great uncle ******************************************* deceased. We were told by the 401k team that there were some checks there that belonged to my great aunt and uncle. They transfered me to Life Benefits at Alight Solutions who confirmed there were payable assets and they provided me with a case number then sent me a condolence letter and asked me to provide death certificates for my great aunt and uncle, wanted me to open up probate on my great aunt which I retained an attorney, and supplied them with other documentation proving how I was related. I called back in January **** and I was told that there were no payable benefits and that they were paid out in **** and 2022. My great aunt had to pay for my great uncle's burial and funeral costs and we had to come out of pocket for my great aunt's cremation. She never received any benefits in 2022 I know this to be a fact. I requested a run down who, where, and how much were the assets distributed in **** and 2022. Alight Solutions pretty much told me they would not inform even know I was a family member. I have tried to request this information again because I think someone ripped my great aunt off and fraudulently obtained her assets. I came out of pocket faxing numerous paperwork to Alight Solutions and retained an attorney fo them to say sorry there is nothing here and close the case out. Big companies like that don't make mistakes like this. Thanks *******************

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight manages the ************************ Account that my ex-employer sponsored. Since I have retired, I have attempted to put the savings to the appropriate use. This process has been a source of constant aggravation, as follows:1. The web site is almost impossible to navigate. Many times, my RMSA accounts cannot even be found. Even when they are accessible, the process for submitting reimbursements is obscure. It is easily the worst web implementation that I have encountered 2. The required supporting information for reimbursement amounts is quite arbitrary. What worked last month doesn't work this month. On one occasion, I submitted reimbursement for four amounts from the same provider (******), all on the same receipt. They authorized one and rejected the other three. Even though the description in all cases was exactly the same.

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/27/2023 -Ive been trying since the above date to collect my money in a health care savings account. Most of the money due me has been reimbursed. They still owe me $215.25. I have explained matters to countless people from ************************************ (subsidiary) and they refuse to rectify the situation. Total time on the phone - over six hours.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against Alight Solutions LLC, administrator of my employer's HSA/*** plans.I filed claims for reimbursement of my dental expenses I saved in my *** account, submitting all receipts and dentist's estimate and treatment plan. But this company kept on denying them with no reasonable ground. For example, my dental treatment (veneer treatment) did not covered by the ***************** but it's a legitimate dental expenses reimbursable under the **** Yet, this Alight Solutions company denied it claiming that it needs a Medical Necessity proof !!! Either they are so ignorant as to not be able to differentiate the difference between a dental treatment and a medical procedure, or their objective is to deny to confiscate people money when the *** account expires at year end. If that's the case, then this company is a fraud.I would recommend everyone having problems with this company to file a complaint to the US ********** of ***** (link: ************************************** ) to expose its fraud.Another approach is contact an attorney to file a class-action lawsuit against it.

• Initial Complaint

  Date:01/12/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called the corporate office for assistance with 401k transfer the number I called was ********** the woman on the phone is extremely unprofessional I have thousands of dollars in this company and she kept hanging up on me ! And yelling when I called back she refused to even listen to what I was trying to figure out completely insane!

• Initial Complaint

  Date:01/05/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely confused and disappointed by my benefits being canceled. I spoke with a representative to confirm that my benefits would not be canceled after making my payment by the deadline ( see attachment) and the lady did confirm more than once since I ASKED more than once would it be canceled. What she advised (pull the call) was that after reviewing that my payments were received that they would not cancel. I received an e-mail today that my coverages had canceled due to none payment. I'm paying for this coverage because I am 40 years old and receiving IVF fertility and use this for coverage. Now, I'm *** have to cancel all my appointments while in the middle of them because of Alights misinformation and process!!! Second, I called today after receiving the email and and spoke to two uninterested reps with one being a supervisor, both very unempathetic and was informed that if payment is not posted by 12/27, that it would cancel. I was not aware of this and no where does it state in the e-mail that was sent to me, hence why I paid by 12/27.I finally spoke with ****** and told him to have them pull the calls and even the representative that confirmed my medical benefits would not cancel she said also to if it was not paid by 12/27 that they could **** one time reinstatement. Now this is messing with me trying to have my baby and I am livid. If payment was posted on 12/28, why would you all not specify that in the email or fine print! Please see attachments of my payment history. I would like this to be reinstated based of me making the payments per the e-mail you sent and the information provided to me, please. If not, I will seek other alternatives. Also, please update your wording in your e-mails.