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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unsure of how to fully describe the issue.I have a retirement account with ********************** Financial. I used to work at Best Buy but my store closed a long time ago and I never got any information on where my retirement account went. I suspected it was with Alight because I'd been receiving mail from them, but there was no identifiable information I could use to access my account. Over the years I've tried to contact Alight and Best Buy for more info but have not been able to make any progress. The physical mail, as well as email I would get only had a support email address that never responded.Finally today I was able to find a phone number I could call for help. I tried to explain my situation and they hung up on me. I tried a few more times and I got someone to acknowledge that I have an account with **********************, but gave me incorrect information on how to access it.At this point I know that I have a retirement account with **********************, but have no way to access it or transfer it to another institution. All I want is to roll over my Alight *** into my Vanguard account or some other institution so I have access to it and can manage it.

    • Initial Complaint

      Date:11/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Id like to submit a formal complaint. Alight had systemic issues when it came to the daycare changes and did not allow for me to drop daycare for the end of August. Kohls (my employer) identified this as a system issue where Alight had setup incorrectly. ***** directed for the deductions to be stopped and for me to be refunded for the 9/15 deduction that should not have taken place. ***** has continued to ask for this to be refunded. Even a benefits manager has requested and no action has been taken. Ideally, I will be refunded immediately and I will not need to wait for it to show up on a paycheck.

    • Initial Complaint

      Date:11/22/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to initiate retirement payments for 3 months due to process and system issues. I have made 12 calls and spoken to 3 supervisors. None have been able to resolve the problem. I been given various times for resolution from "5 business days" to "3-4 weeks". Each time, the issue was resolved in the timeframe specified, and I have been forced to follow up. I am now 3 months behind in my retirement payments.

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am retired from Hewlett Packard, while there I had a Healthcare MRSA account which is now managed by Alight. According to their terms, medical healthcare coverage for my daughter is covered while she is at **********************. I have submitted a claim 344474171-01 to have the insurance premium of $2,510.04 refunded. I provided a receipt from ********************** as required which included the date.Alight denied this request with this comment:You submitted a claim without a receipt or documentation to validate the expense is eligible.The date of service has been changed on your claim for accuracy, based on information we received.I sent an explanatory note, asking why the Receipt I provided is being ignored and asking what information they had to change the date which was on the receipt.Every time I appeal, they send the same rote comments with no added explanation of why they are ignoring the recept or why they changed the date.They have provided no explanation of the decision or how to escalate.

    • Initial Complaint

      Date:11/16/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have this account from when I worked with Thermo ****** Scientific, it's a HSA account and I've tried multiple times to close it and they will not help me close it. I've sent forms to close it and they say each time something is wrong. Now they just keep hanging up on me and won't help me close the account.

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Awful company. I put in a hardship request to withdrawal from my 401k and submitted everything I needed. This place emails me everyday saying my request was denied for completely non existent issues and when I reach out they say it is not denied and they are having technical issues. However they do not fix it. Every time i talk to somebody they have no record of me contacting and speaking to them every day for the last week. This place is pure fraud, put your 401k elsewhere

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning I looked into my bank account to see if my retirement from State Farm had been deposited. to my surprise, the amount was over $100 less than I should have received. I have been trying to talk to Alight Solutions all day only to be connected to someone in ***** who will not pass me thru to a representative without a pin number; however he has my last four of social security, my birthdate, my address and my full name. He says he is sending me a pin in the mail that will take up to 2 weeks. I have expressed that I have bills to pay and need my money now. He refuses to do anything without a Pin number he has provided.

    • Initial Complaint

      Date:11/01/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have mailed this company 3 times to get them to change my contact information because I have moved. I even included copies of multiple forms of ID so they would know it was me. They still have not changed it in their system. I called them to change the information, and they said they would have to send me a temporary pin to a temporary address, which they did. I called back and used the temporary pin to setup a new pin. Then I called again to change my contact information with them, and they had no record of sending the temporary pin or setting up the new pin. My old address is **********************************************************************************. My old phone number is ************. My new contact information is *********************************************************; phone is ************; email is ******************* My SSN ends with **** and my birthday is 2-25-76 for verification. This company needs to update my information - my plan is to roll this over to another company as this company has tried my patience extensively.

    • Initial Complaint

      Date:11/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint on behalf of my mother (*******************) as she is the beneficiary of a life insurance payout from MetLife as a result of the death of my father (*********************** husband), *********************. MetLife sent my mother a letter stating that her life insurance benefit is $51,500, however, ALIGHT as the policy holder states that the correct benefit is $130,000. In order to file an accurate dispute with MetLife regarding the variance, MetLife informed me that we must obtain the plan information and reduction schedule from ALIGHT and send it to MetLife. Since October 4th, I have called ALIGHT every few days requesting this information. I continue to be told that they are escalating the issue but have no update and will not provide the plan information and reduction schedule.I believe that ALIGHT is intentionally withholding information regarding my father's life insurance plan and payout and I am filing this complaint with BBB in an effort to put pressure on ALIGHT to provide the plan information and reduction schedule as requested.As a consumer, who is grieving as a result of the death of my father, I find it completely ridiculous that I need to act as a mediary between two companies and neither is willing to assist.My ticket number with ALIGHT is 6741815.I spoke to ALIGHT during the following days:- 10/4 - Called three times - 10/6 - Called and told they would provide an update by 10/9 (no update provided)- 10/10 - Called and told they would escalate; Contacted MetLife and we had a group conversation and MetLife stated to send a written email with our dispute while I await the documents from ALIGHT (email was sent - attached)- 10/24 - Called ALIGHT and told they are escalating, no updates - 10/31 - Called ALIGHT and told they are escalating, no updates I also have a claim number with MetLife *********** and have filed a complaint against MetLife via the ************ *********************

    • Initial Complaint

      Date:11/01/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using HSA's for years. This HSA company follows practices that are designed to make it difficult, nearly impossible to get reimbursed WITH MY MONEY. They will initially approve an obviously acceptable use of MY MONEY say for a yearly dental exam. Then months later, they will deny it requesting a receipt. Now I have to try to find the receipt or request a copy. Then this gets submitted, which they will claim is insufficient. This happens for OBVIOUS medical expenses such as dentists, eye doctors and vision ******************* bills, etc. No bill is too small to deny. I spent an hour trying to get a **** bill approved! They are CLEARLY profiting from unused moneys that get confiscated at the end of the year.

    Alight Solutions is NOT a BBB Accredited Business.

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