Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alight Solutions

  Chicago, IL 60606-5707

• 

  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

• 

  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

• 

  Alight

  8770 New Trails Dr Spring, TX 77381

• 

  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your Spending Account is an extension of the ************* ****************** retirement fund which is to reimburse me for approve healthcare expenses up to 2000$ per year.I had been receiving checks for these expenses the previous year and now without notice have not been receiving checks or reason why though I have submitted receipts,I wrote them stating as much and have received no communication on the matter.

• Initial Complaint

  Date:05/15/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the WORST! It took over 8 months after my husband passed for them to send me the documents I needed to submit to Metlife. On top of that, they have given me the runaround since September 2021 for a $3000 pension payment that my late husband earned. I've submitted the 3 requirements and I submit Help Requests that they keep closing out without resolving them. I have to wait on hold for long periods of time to speak with a life benefits specialist, who are usually gone by the time I am free to call them. I can't request that someone call me at a specific time so I get periodic messages of someone telling me it's still "pending" and they'll put another note to rush it (1.5 years later). They keep telling me to reference ticket ID *******, which I don't have access to because they put it in my late husband's account. They ignore my requests to please transfer it to my account in the portal so I can access it. I've requested numerous times to send me the reason for not resolving this issue IN WRITING, but I've received nothing. I have no idea why **** uses these morons!

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was to receive a disbursement from a 403b acct to be sent to my retirement account company. It was pretax money and my acct is a **** so they would not accept it and sent it back to alight in july 2022. Its now May and they still wont give me my money. I am so frustrated. i keep giving what they ask for then they ask for something else after they sit on it for a month. I am owed money and i want it.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10th, 2023 I was officially hired at ******* Aerospace in *********, *******. A ***************** I was instructed by my supervisor at work to go to the benefits section to select what benefits I wanted. I picked a healthcare plan with an *** plan and was told that the company would contribute ****** to my *** debit card. I never did receive a debit card or any information in the mail. I asked my supervisor about the *** plan and he said he believed it went through Fidelity. So on April 24th, I went to Fidelity online. When I went to create an account it said I already had one..to my surprise. It showed an *** had been created as well. I also made my mom the beneficiary and gave her permission, like power of attorney to also handle things if needed. So I waited. No deposit. So I contacted Fidelity through chat. They said everything checked out on their end that the problem was with a place called Alight. Never heard of them. They offered to call them and have me on the line like a 3rd party to back me up. They said they have many problems with them. Alight said they will "make a ticket" and respond by email. Never happened. I called again last week. Told they were going to "make a ticket". I asked if there was something that was blocking the deposit. Was there anything more I should do on my end? And if not, when could I expect to see the deposit my company said they were making. No answer. Just that they will "make a ticket" and wait for an email. Today is now May 10th. Nothing. But I noticed on my paystub they deducted **** for *** and deposited that amount to my *** account and noted it as "my contribution". I have submitted the paystub and a screen shot of the *** account showing that. I want a direct answer as to why the company contribution is not being made. My employer and Fidelity tell me the problem lies with Alight and refers me back to them. Meanwhile I have been going to the dentist and paying copays, etc. I will need to be reimbursed as well.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight Smart Choice usually denies my claims to get MY own money back that i have contributed towards my dependent care flex account. The main issue that I have is that their app never works. I cannot log in to submit another claim or to view my information. I tried through the direct website, however the website doesn't have all of the options available to get reimbursed. I tried calling today and was transferred 4 times and finally got a representative that just told me to file my claim online. When i explained that it hasn't worked in the past and if she could tell me why i was denied in the first place, she gave me a reason that didn't make any sense. She said she would open a ticket for me but could not give me a ticket number. I need someone to contact me so that I can figure out why I was denied and to find a solution for how I can request the rest of my money since their system doesnt work.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to transfer money from my HSA managed by Alight several times, and they are so poor at it that it is comical. Last time it took me about FOUR MONTHS to get my money from them. Now I have left my emplyer, and there is no trace of my HSA through their portal, and no phone number on their site for me to call.The incompetence oif these people is affecting my ability to manage thousands of dollars of mine - and now I cant even find where my money is!

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been fighting a battle with Alight for the past few months and I am so dreadfully tired of it that it isn't funny. I'm trying to cash out my **** should be simple right? The first time I sent the request form it was received but rejected due to the fact that my bank doesn't accept wire transfers. That's fine, I thought. That's an error on my end, no big deal.I sent the request form again, digitally, as I was instructed I could to save time. It was rejected again due to having an electronic signature! Again, sure, technically my fault.And so I sent out another withdrawal request, on paper, requesting a check to the address I know they have. A week passed, and I called to check the status, knowing my luck with these things. "Oh yes," the customer service agent who's name I didn't quite hear said, "Looks like we received it over the weekend. 2 to 3 Business days, and then your wire transfer will be completed."But, I reply, I didn't ask for a wire transfer this time. Another representative told me I couldn't. "Oh, right, I didn't look at the date. That was the old one from January. No, your new one hasn't arrived."Needless to say with the lack of care taken for my financial and personal information, once I actually receive my money I am NEVER doing any business with Alight again.

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue involves the pension benefits of a deceased ****** employee. Alight has fouled up every single factor in the ongoing payout of pension benefits to the beneficiaries, including payment of funds that Alight is now asking to be returned. The main issue is that the benefits personnel Alight are nearly totally incompetent and irresponsible, giving the appearance of fraud. I am the personal representative (executor) of the estate involved, and I have been dealing with Alight since December of 2021 on related issues. This complaint, however, is about recent activities and actions within the past month.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Pension with State Farm Ins Cos uses this company for all retirement transactions. It is beyond the most difficult site I have ever encountered. I have worked year after year to try and get reimbursement for medical expenses and they always find a way to not give them to me. Some small detail they find to decline. Year after year. Their site is designed with retirees in mind to fail as most retirees at this date in time did not grow up using computers and they take advantage of that knowledge. They give you 8 places to make a reimbursement claim and you may have 40 claims that need entering. I lost out on ******* for reimbursement for 2019 even after a service person walked me through how to to it. I also sent them a faxed package of information which cost me ***** and they still found a reason to deny. Now it took me one week and two grown children to get My 2022 reimbursement claim in by March 31, and in a very primitive manner, because their site did not work correctly, and I am sure they will deny because of that. Today, I cant access my status, I tried downloading their site and now they say my password is wrong and it isnt. All this if you can even figure out how to get to their site! I am so fed up with these people and State Farm should be ashamed for using them. I stand to lose apx **** for this claim and I am sure they will find a reason not to pay . Isnt it funny that when you owe money to a corp or IRS or such there is no statute of limitations but when they owe you, there is! Shame on this company for taking advantage of aging baby boomers!

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is still ongoing. I had a claim in January 2022. It ended up 3 charges were meant to be paid by my personal account but I had not switched the billing from my FSA account after the end of 2021. This was completely my fault. I called in 2022 and was able to rectify 2 of the charges and they were flagged for me to pay online. The third charge I called multiple times because Alight needed to flag the charge for me to be able to pay it online. I had to explain to multiple reps that I do not have a receipt it was never supposed to be charged to my FSA. My request to be able to pay online never occurred not matter how many times I called to make the request. I finally gave up out of frustration for a few months and now it is 2023. Alight is saying because it was a charge in 2022 it can no longer be paid online?! Which makes NO sense. It is a claim from 2022 the charge is from 2022 and I want to pay it from my own personal account. And they INSIST I need to send them a check. I do not even have a check book anymore. This is utterly ridiculous and feels shady in the extreme. It just feels like they are trying to wait me out so they can say I never paid it and sell the charge to a debt collection agency.