Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alight Solutions

  Chicago, IL 60606-5707

• 

  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

• 

  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

• 

  Alight

  8770 New Trails Dr Spring, TX 77381

• 

  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight / RTX forced me out of my saving and retirement plan without proper notice.They set up a QADRO for me on Sept. 2022. No notification was given to me about having to roll over or being forced out. On 12-12-22, they forced me out without notice. I called the next day and asked the Alight representative to reverse their action and give me the choice to roll over my funds to an **** The representative asked me to check on my request in the next couple of days. I did so but was informed that the transaction had not been reversed.I was informed over the phone that they retained 20% of my retirement funds for taxes. I never gave my consent to Alight to do that.I'm seeking the release of those funds to me. It is a big chunk of my retirement, and I did not give my consent to Alight to use them for any other purpose.

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed my job five months ago. I have received new health insurance and a new ************** Account. More than two months ago, I submitted a Transfer Request form to HealtEquity - my new HSA provider, to transfer my money from Alight to the HealtEquity account. It didnt work. I called HealtEquity to find out what happened, I was informed, that they have submitted a transfer request to Alight, but received no check from them. I was advised to contact Alight Smart-Choice Accounts and ask about my case. So, I contacted Alight and was informed they received no transfer requests for my account. To solve my case, I was instructed to fill in HAS Close Account form and submit it to them. There is a fax number provided on the form that didn't work **************. Therefore, I called the Alight help desk again to find out they changed the fax number to **************. Unfortunately, the provided number didn't work either. Alight does not provide an email address I could use to submit the request. The only other option is to send it by mail. Every month Alight charges my account a $2 fee at the same time, they do very little to facilitate my decision of changing HSA provider. I see no reason to pay a postage fee to mail my request to Alight. It looks like they are creating boundaries to retain their customers. Again, I started this transfer process by contacting HealtEquity, and that should be the proper way to initiate and finish this process.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021, I took out a residential loan against my 401k and set up automatic payments. At the end of 2021, the 401k was switched, by my former employer, to Alight. After the change, at the beginning of 2022, my automatic payments continued. I got a notice saying that my loan was delinquent. When I followed up, I discovered errors in Alight's amortization calculations for my loan, leading them to believe that my payments up to that point were insufficient. It should have been clear that having the same terms would necessitate the same minimum payments as I was making to the prior carrier, but alight did not catch their error. While I was working with Alight to fix their error, they closed the loan due to its mistaken delinquent status. After multiple phone calls and tickets through their customer service, they corrected their amortization calculations, re-activated the loan, and re-initiated the original minimum payment, which I set up as automated. The loan is currently set as active and in repayment with no amount delinquent. However, in January 2023, I recieved a ****-R for the 2022 tax year claiming that the balance of the loan in January 2022 was payed out as a disbursement and not an active loan. This appears to be a clerical error both because the loan is still active and being repaid and because the disbursement amount doesn't take into account the payments I made in 2022.I need a corrected ****-R from Alight for $0 as well as for them to file a correction with the **** I have filled a ticket with their service department again, but have received no updates or communication in several weeks.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  alight solutions is our benefit verification agency. I told them humpty number of times that I do not have marriage certificate because I got married in the a990's in *****. they keep saying and officially denying that I dont have govt issued marriage certificate . I told them several times that they need to look at alternate documents. If I can get them to look at at it, ( I have called them quite afew times , it is next t impossible to get them to listen ). they will ask me for things that does not exist. for example they wanted my husband's passport to state he is married to me. go figure. the other time, they said can you go get the certificate form *****? they have no idea what they are doing and no process for escalation. the supervisor will not talk to you is the answer I got . their CEo ************** does talk about his expertise in alternate data which is great but they are not holding staff accountable to the value they want. if they can listen to all of my calls and get back to me that will be great. they cant put people thru such insane difficulties by being incompetent, ruthless , ******* and no sense of human in these encounters. they need to do their job and not just namesake respond.. my heart aches after my interactions with them. no wonder they have one star rating.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company (**** Deere) uses ALIGHT Smart Choice Accounts for managing ************** FSA accounts. Every year I have issues submitting ************** FSA reimbursement with the ALIGHT system.I submitted a claim #******** on 6 Feb. I quickly received an email confirming the submission of the expense and instruction that it would be reviewed in 5 business days. I heard nothing back. Today, 21 Feb, I checked status to find the claim was denied. I called and went through an automated voice system routed to the wrong group three times before being manually placed on hold for the right person.The person could not explain why my claim was denied. There was a comment made that the pictures of receipts summitted MAY not be bright enough. I looked at the images that were uploaded on their system and they were clear and easily readable. When I told them I encounter problems every year and requested instruction to fix the issue or I was going to file a BBB report they hung up.

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retired in 2022. I have an account for retiree medical savings managed by Smartchoice. They require receipts for all co-payments, deductables and all non-covered medical services. I obtain receipts given by my healthcare probiders but very frequently, Smartchoice denies the transaction stating receipts from my HCPs are not adequate & bill me for what I used my account to pay the provider. They suspend my account if I dont pay. This practice is unfair since my receipts clearly state they are from a healthcare privider. Also, it is my money that ai saved in this account including matched funds by my employer while employed, since this is a benefit to me pet my contract via my union. We have called but customer service will not describe what they want nor provide a document or form for my HCPs to fill out to their satisfaction. I believe they are unfairly holding my funds hostage and provide vague demands for proof.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I elected $200 per year in pre tax deductions for an HSA. They mysteriously took $1000 and "can't see it in my FSA account" although I have the stubs to prove it, as well as their crappy app reflecting it also. All attempts at customer service have been a nightmare. Imaginary "work ticket" generation with no follow-up, as well as claims being paid out that I never submitted. This company is CROOKED. I'm submitting all my documents to the **** and I suggest you waste no time and do the same before you lose all your money. Arrest these fraudsters!

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In november of 2022, i terminated my employment with progress rail, a company owned by caterpillar. On November 30, 2022, i called and chose to cash out my 401k. These matters are handled by a company called, alight. I never received my check and i have made several calls to them, and have yet to be paid despite them "cutting new checks and mailimg them" everytime i call. I tried to get a direct deposit. After the required waiting period, i never received it either. When i called, they said that i couldnt get it directly deposited because it was a different tax season. Ive had to call four times since then. Still no money.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight manages my Limited ******************* FSA account through my employer. They have denied benefits they should be approving and have provided no explanation or basis for the denial in writing. My claim has been denied when my peers have described my same scenario and had their claims approved.There is no direct number to contact them. This is causing me a great inconvenience in relation to the ongoing Orthodontic treatment I am receiving.My employer should be embarrassed for selecting this company to assist employees.

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight has refused to get ******** dental information to the company I retired from. Aetna dental should go on the JD screen as one of my reimbursement account premiums on my personal log-in screen. All they have done is pass along information to JD about needing receipts from a dental visit in order for reimbursement to happen. I've not had a dental visit in 2023 yet. Jan 2023 is when Aetna ******** Dental started. I have called Alight, chatted with them, and sent them paperwork. Nothing changes. They need to do what JD hired them to do, which is receive my chosen ******** providers and get them listed on my former company's personal log in site.***** was cancelled and replaced with Aetna for dental coverage. Aetna never shows up. The 'red dot' message to me should be removed from my JD log-in screen. That's not what I am trying to get done. Get Aetna listed on my reimbursement screen. It is the one with the red letter instructions. This is going to become more of a problem as time goes on if you don't do it right from the beginning.