We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Alight Solutions has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 30, 2024 I resign from my job tried to use my saving card. Ive put ****** weekly in a savings account ******************** smart choice card. Went to pay for my surgery (deductible), and was told my funds was No longer available. Surgery was scheduled in November I resigned from my job the last of October. Starting another job their after.I was not informed that it had to be used before I leave the job. They telling me I cant get my hard earned money back. Ive reschedule surgery for March hoping to receive my money to be told thats not going to happen. I was not informed about a deadline. So what happens now with my money? Where is it? Who gets it?. When Im in need of the surgery.

    • Initial Complaint

      Date:02/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight has been unable to properly initiate a rollover of my 401k out of Alight and into my current 401k at ********************. It has now been 3 months since the first attempt at sending the check, causing me to pass the 60 day requirement and missing on market appreciation due to the liquidation of my account. They have attempted to send the payment 5 different times and each time there is an issue. Primarily, the check must be written payable to ********************. After the first check was written incorrectly and not made payable to ********************, I spoke with customer service to have a new check sent to Fidelity. They assured me they would change the payable name, but they did not and the second check was sent and was written incorrectly once again.This has continued 5 different times. Please see the dates in which I have called customer service to correct the check details. Each check has had the same issue. I have asked for supervisors and was denied. Multiple associates have confirmed that the check would be made payable to ******************** and it was not.I continue to kiss on market gains and I am not sure how to get this properly corrected.11/12 - 1st check sent to Fidelity. Could not deposit. Made payable to wrong institution 11/19 2nd check sent to Fidelity. Could not deposit. Made payable to wrong institution 11/17 3rd check sent to Fidelity. Could not deposit. Made payable to wrong institution 1/14 4th check sent to my address. Could not deposit. Made payable to wrong institution 1/24 5th check sent to my address. Never arrived. 

    • Initial Complaint

      Date:02/06/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight has been hired by Cigna to administer COBRA coverage for me. I attempted to discontinue my COBRA medical and vision coverage at the end of January and they initially refused to do so. They initially stated I had to pay for coverage through February. After repeated phone calls and escalating the situation over 90 minutes, being put on hold multiple times for them to check their policies, they agreed to discontinue my medical and vision coverage on January 28. ***** then discontinued my medical and vision coverage on January 29. Alight has refused to submit a bill to me for these dates. Alight has incorrectly recorded my medical and vision coverage continued through January 31. They have refused to submit a bill that states what I am paying for (medical, vision, and/or dental) and for what dates. My only options on their website at this point are to either overpay including paying for coverage through February, or not pay at all and have my January coverage and claims cancelled. This is actually extortion. I have called and sent emails/letters and they have not responded. I have also requested that ***** assist to inform Alight of my coverage dates and their response is that I have to deal with Alight and Alight has been unresponsive. I need a detailed bill that reflects my coverage accurately, aligned with Cigna, and the specific correct dates of coverage and appropriate related charges.

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given Resolution Ticket #******* on 7/15/2024 for "you are entitled to previously paid premiums for life insurance coverage from date of divorce" until 2/2025, when I realized premiums were still being deducted from my paycheck. To date, I have yet to receive the funds. When I call ************, I am on hold until disconnection.

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother, 81 years of age, is in assisted living due to it being a medical necessity by her PCP. Alight says this is not a covered expense even after the *** was sent and also the medical necessity form. Its a claim submitted for over $10,000. They have been constantly inconsistent with communication with us. They have constantly given us the run around for months. Most employees who answer seem clueless as to what is actually covered. One supervisor refused to even speak with me. We are simply trying to get reimbursement for my mothers medically necessary expense of assisted living. Lodging is a covered expense with a medical necessity form, which is what we have submitted. They still say no. My mother is ********* Ann ********* My father worked his *** off for State Farm for over 40 years, my grandfather almost 50 years. Absurd and appalling. 

    • Initial Complaint

      Date:02/04/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made multiple attempts to get answers regarding my enhanced cash balance, calling in December, January and today. Each time, I have been unable to reach someone who can provide clear information. The process has been extremely time-consuming, with long delays in reaching a **** Today I was told there were 23 people ahead of me and to expect a call back, which never came. It is unacceptable for a company handling retirement accounts to have representatives who cannot answer essential questions. Please advise on how I can get the necessary information without further wasted time.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MGB has Alight manage employee benefits. Alight charges 2025 insurance premium increases in the pay period ending 12/28/24. Calls to resolve have been unproductive, unanswered and have received conflicting information.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past 8 years we have been coming to *********** for the winter. We have been purchasing some of our prescription medicine at a pharmacy in a small town across the border in ******. As part of my retirement package from *****************, I am reimbursed for money spent on prescriptions. This is administered by Alight Solutions.Prior to January of 2024, all my receipts for purchases at this pharmacy in ****** were accepted. Last January they began to deny them because they were in Spanish. The name of the medicine is discernable as the prescribed medicine, but the rest of the receipt is printed in Spanish. I called them in January of last year and discussed the situation. After the call they again began to accept the receipts.This year it began again. After several calls and discussions, I was told that if I could not get the pharmacy to change their receipts to read completely on English the receipts would be denied.I am also attaching copies of two letters I have written to the CEO about the problem.

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a retiree from ********************. My retirement is handled by Alight Solutions. My wife and daughter's **************** were covered through my ******* Healthineers retirement account. Starting March 1, 2024 my daughter was dropped from her health insurance because she turned 26 and was aged out. Her portion of her health insurance taken from my retirement should have been dropped. This did not happen. Her insurance was deducted from March 1, 2024 to August 1, 2024. A total of six months at $425.20 per month for a total of $2,554.20 owed me. I have sent them copies of my statements from March 1, 2024 to August 1, 2024 showing that they were still deducting her medical from my retirement pay. I have called many times and sent emails explaining it. They seem to understand but nothing happens. This has been going on since May 2024. They always say they will look into it and contact me within 5 days. I have received a few responses saying that they are working on it. Please help me try to rectify this problem and have them reimburse the amount owed me. I am attaching the statements showing the deduction was not dropped from $1,453.29 to $1,027.59 until September 1, 2024. 

    • Initial Complaint

      Date:01/21/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe *****************, Gainsco, ******** forced certain employees into a Retirement Annuity (Pension Risk Transfer) and it was handled wrong and miscalculated and shared lacking and misinformation to me and other ex employees. I also believe they integrated our data and used it without our FULL consent or understanding or knowledge in a money pump and dump or pay to play scheme with vendor mgt and Total Rewards projects in Human Resources/Benefits Admin. Me and others have asked for balance, data, fee/costs, insurance costs, insurance amounts, annuity projections/illustrations and other info as the forced Alight portal does not have any of this detail or info. In fact they only force money payout when normal ex employees would want to pay tax, get a lump sum and or roll over to an IRA. Its extremely disheartening to be told by a Product Owner that we simply need to look at ***** when we don't even have that any more. Its a total runaround and as a person that handled life and annuity complaints and actuarial issues and regulation problems in the past it makes me wonder why this was done and the total lack of service, detail/info and other insurance illustration/balance and performance data was not on Alight portal or at minimum sent in the mail to those employees FORCED into this PRT deal. I am now seeing the Pension Risk Transfer "deals" are also being called out via lawsuits (Allstate, Police/Fire orgs, Lumen, AT&T, ******* and many others).Clearly I am not the only person with concerns about handling of data/funds and lack of meaningful, transparent suitable DATA, ERISA protected handling of the pension funds and miscalculations of Annuity amount we were forced into. We also have been banned from withdrawing our pensions from this "annuity" other than TINY monthly payouts which we do not want or deserve. I am sure several HR Management, contractors, VP and execs got lots of deals and metrics and bonus for this at employee, consumers & policyholders. 

    Alight Solutions is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.