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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight Worklight SCAMS people. I had to call MULTIPLE times in December to get the money I earned through my employers program. In December it took them over a week to get me the money. I am now trying to use the money and they are telling me the money is no longer able to be used. Every time I call I get a different excuse. They are liars and a horrible business.

    • Initial Complaint

      Date:01/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently applied for health insurance, adding my domestic partner. My domestic partner was denied before the new year. They still went ahead and charged me the cost that it would be if she was insured. I was told she was insured for month of January. When we got denied we went another route to insure my domestic partner. I am seeking reimbursement for medical deducted covering my domestic partner.

      Business Response

      Date: 03/11/2025

      Participant spoke with an Alight representative and was sent a claim form on 02/07/2025.

      Customer Answer

      Date: 03/12/2025

       
      Complaint: 22795418

      I am rejecting this response because:

      I put a claim beginning of January and havent got a response. Since that claim, theyve deducted 3 more times for coverage, that verification didnt pass. The appeal form is more on appealing for coverage & not reimbursement for pay roll deductions. 
      Appeal Confirmation number 112349430 

      Sincerely,

      ****** *******

      Business Response

      Date: 03/13/2025

      Alight was able to connect with the participant on 3/13/2025 to discuss the history of the previous information/ interaction with Alight and discuss next steps. Alight informed the participant that the claim form shows completed on 03-03-2025 and a determination letter is in route to him regarding the refund needs discussed.

      Customer Answer

      Date: 03/13/2025

       
      Complaint: 22795418

      I am rejecting this response because:
      I received a call to discuss my complaint from HR. I told caller that when I got my insurance card, it had a letter, stating my domestic partner isnt covered. My complaint is to be reimbursed for payments deducted on a not verified dependent. The letter from my claim was denied cause proof of insurance wasnt submitted. Im not fighting for my domestic partner to be insured or to be *uninsured. Deductions shouldnt have taken place for an individual who ********** Blue Shield wasnt providing coverage. Providing proof of insurance isnt needed for the four companies who sent me letters. Lowes/Alight/Credence/BlueCrossBlueShield. 
      Sincerely,

      ****** *******

    • Initial Complaint

      Date:01/08/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my *** account. I had a transaction billed from a provided i authorized on 12/17/24. I received a bill from provider 12/29/24. I made a payment with *** account on 1/2/25 for *****. The transaction was approved initially. On 1/4/25 I received an email from *** to provide ***************** uploaded on their site on 1/4/25. On 1/6/25, I received an email my claim was denied because the transaction occurred the prior year. My *** account had ****** remaining for 2024 which as a saving account, the money is forever available and not forfeited. On 1/8/25 I contacted the customer service at ************** at ******* CT. I was connected with a customer service representative (believe her name was Senti but i cannot confirm, she had an Indian Accent). I went through all verification and she asked for my phone number if we were disconnected for call back. I explained my concern and how i could use the ****** from 2024 to be used for the *****. She did not provide a solution, kept saying it was not in the correct year to be used. (As a side note, i have an FSA this year which is what the transaction was charged against for 2025). After ~7 mins the phone call disconnected, I was hung up on. I waited a few minutes for her to call me back. At 12:45pm CT I called back and got the same agent. I asked again if we got disconnected if she would call me back, or if i had to call back. She said she would call me back. After ~9 mins of the same discussion, she disconnected the call again without notice. I did not receive a phone call back ever. I found a chat function on the website and contacted another agent. I asked to file a formal complaint, which i was told there was no way to file and i would have to call back voice services. The agent spent an hour on chat trying to do research, but i was told the same ********** issue was not resolved. I also asked if i could repay the amount due with the ****** i had available in HSA which is still available and was told no

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my position eliminated from ******* therefore went on COBRA. I paid all the money they asked for and more. There was a glitch on their system that didn't allow me to sign up for life insurance. After several weeks they "fixed" that but in so doing overwrote all my other benefits (health, dental etc). Eg UHC restored my benefits for a period of time, but then cut me off again based on this update from Alight. I opened a ticket 12/26 and have no resolution or even meaningful communication. I have updated the ticket many times explaining and begging for help. I've tried calling but it's essentially impossible to get a human (sat on hold for over an hour then they dropped my call). I can get an agent via chat, someone promised me Monday I'd get a call from a supervisor within ***** hours and we're now past that timeline and nothing. I've got medical providers refusing to provide service to my family and me; I've had to pay out of pocket for prescriptions I need, etc. HELP ME!!! 

    • Initial Complaint

      Date:01/02/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight provided false information on their 401K benefits web page. This false information resulted in investment decisions that would impact my taxes for the year. If I had accurate information during the transaction, I would have made different investment choices.

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep contacting Alight to get a Qdro pension withdrawal. This has taken well past the time it should have. I call and Im dismissed saying I have to just allow more time. ***** helps you. NOONE cares. The last *** ****** who Ive spoken many times before just ***eats to allow more time instead of tying to help. Ive explained I do not get help its like an endless cycle and again she ***eats to allow me time. I was supposed to get a form which they said would take 2-3 days its now been well over 40 days. They did overnight the form but it was the a packet that I already received back in Nov. I firmly believe this company does not know what they are doing or do they even care. Even supervisors sound rude and seem annoyed that Im trying to make progress and do not follow through. I just spoke ****** and I had to ask for a supervisor because again just just kept ***eating I understand but there basically nothing that can done. Then after asking for a supervisor she put me on hold for ***** mins and never even came back on the line. I was supposed to get a call back that was scheduled for today from a supervisor named Omioy who did not call me back today as promised. That is why I called again right before they closed I feel like I have no where to turn with this company. Please help. 

    • Initial Complaint

      Date:12/27/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter nearly 2 months ago stating that I have $14k in a still-active pension account. I attempted to log in to begin the process to close it, and was told I would have to reset my password. A temporary pin / password was allegedly sent, but not received. Twice more I requested a new pin, neither showed up.I finally spoke to a manager who reset the pin AGAIN, and sent the letter *** overnight. I called the same day and reset the phone pin, and it was accepted.Spoke to a live person, who fouled it up and reset the pin again so now I have to wait another week to secure my new pin and talk to another agent. 45 days minimum I've been dealing with this nonsense, no live person, or when I do get one, they give canned apologies and nothing gets done.I'm 2 steps from contacting a lawyer to let them get this settled.

      Customer Answer

      Date: 03/06/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:12/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I retired 10/30/24. My forms were completed & filed 7/2024. I am still fighting with Alight to obtain my pension which was to be issued 12/1. I call daily, receiving completely different stories about when my payment will be issued. Representatives are rude, uninformed & talk over you. No one ever calls you back. We recently were forced to relocate & desperately need the payment to pay bills, etc. We have a special needs child & a representative told me that his disability had no bearing on our situation & that we chose to move. What kind of empathy is that? Theyre holding my lump sum payment ************ cant seem to get a legitimate date it will be sent. This company is awful.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poor customer service, lack of information, deceptive / false info on website, seemingly no idea of how to run a business at least manage a 401k account. Lost money

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took 1000 out my check over 2023. They put my *** funds on hold due to my insurance plan. I was unable to use even with dental which they said I could. I'm not longer with us foods. I would like a refund of my money or ability to use these funds how I am wish.

    Alight Solutions is NOT a BBB Accredited Business.

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