Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alight Solutions has 5 locations, listed below.

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  Alight Solutions

  Chicago, IL 60606-5707

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  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

• 

  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

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  Alight

  8770 New Trails Dr Spring, TX 77381

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  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

Review Details

• Review fromcurtis m

  Date: 03/15/2023

  1 star
  This company is very difficult to deal with 5 calls and 2 weeks to resolve an issue. I asked to speak with supervisor and was told one would call me. I am still waiting. the system made me choose a minimum of 1 star, but I would give them Zero.

• Review fromMichael D

  Date: 03/10/2023

  1 star
  I work for a major health care company in **********. As of December I had a loan from my retirement account that should have been retired. Due to so called system issues it was not retired until February 3. I intended to take another loan Jan 1. As of March *************************************** to complete a loan request. I submitted two this week and after submittal the response is not a fatal error or even warning message. But just says some information normally available can not be displayed. If this has happened to numerous others. I have to wonder if it is not by design or indifference to fixing their system issues. They benefit by keeping funds on hand.

• Review fromStefanie S

  Date: 03/01/2023

  1 star
  I hope Alight reads this. We have been HEB employees for 15 years. Once Alight came into the picture all went downhill with our FSA card. Long story short. Every time I call to get balance information, I get different answers. One person told me that my benefits do not roll over. Since that call, four people told me it did. One person today, *****, no last name and evidently no supervisor to speak to, told me that if I wanted to know my balance, I'd better have some time because it will take a very long time. I had six hours but not one minute for him. I told him that I would call back with support from HEB on the line because when they are listening, I do not get jacked around. Every time this works for me, but I always try without support first. I did call back and got Miracle. I asked her the same exact question. She answered it with one sentence! Problem solved. Alight makes it very difficult to call them. Their number is not listed on the card. I had to go to the better business website to get it! Anyway, I'm giving them a one star for such inconsistencies with their staff.

• Review fromRick J

  Date: 02/26/2023

  1 star
  Worst company i have the displeasure of ever dealing with. Wish i could give them negative stars. Been trying to close my account with these dbags for a year and every time they give me a run around while i have had no issues moving around my other 401k with a simple phone call. So far they have charged me over $500 in fees while still fkn around. How the heck are they still in business. DO NOT invest your money with these morons. You will hate your life dealing with these crooks. All these reviews are a 100% corect

• Review fromScott C

  Date: 02/15/2023

  1 star
  I'd give zero stars if I could. They fail to do THE MOST BASIC functions needed -- like making it possible to log into their website. Website is ridiculous. iOS app is horrible. I can't even get quarterly statements out of them. I gotta roll my money into another account, it's so bad.

• Review fromRobert G

  Date: 02/01/2023

  1 star
  My employer, a major defense contractor, switched from Fidelity to Alight Solutions in 2022. Since then, everything I wanted to do has been excruciatingly painful. When I change my 401K deduction percentage, the updates don't happen correctly. In fact, Alight allocated my contributions to an AFTER-TAX 401K fund instead allocating the funds to a BEFORE-TAX fund, causing me to not receive a company 401K match. Alight still hasn't fixed the issue over two months later despite numerous phone calls, online chats, and registered snail mailings. Alight is simply just non-responsive, most of the time. When you do finally make contact, nothing is resolved and I've been sent back to my employer's ****************** which blames Alight Solutions for not updating their systems. To my employer: many of us have issues with Alight Solutions. Please, please, please go back to Fidelity.

• Review fromAmy Y

  Date: 01/13/2023

  1 star
  Regarding the Alight- managed-Accenture 401K website and customer service- they deserve zero stars. If you don't remember your pin- they do not have an alternate way of ID'ing you. There is no 2 -step authentication, no tell us 4 pieces of info ( which they certainly ask for in order to speak with you but are seemingly, and ridiculously somehow insufficient to get a password changed.The website is very poorly designed and looks like it hasn't been updated since the early 2000's. So, If you want to update your information you need to reset the password and the website will let you TRY to reset but it will fail because they have an "incorrect address" in their system, which you can't update because of needing a new password to access the website which you can't get because of the incorrect address and so on. Then, when you call to straighten things out, they make you wait a LONG time, transfer you to a new person without warning, calls get dropped without warning, have you repeat your personal information 3-4 times, just so that at the end of this bizarrely long call for them to tell you that they will send your new PIN CODE via regular mail in the next 2-3 business days which is needed before they can let you access your information. The last painful step is that you have to then call them again so you can give them all your info again (plus the pin) and finally reset your password and get access to the stupid website. It took 50 minutes to get one step of the process of changing my password done. I am bracing myself for a similar process once the pin arrives. Yay! The delays are not bugs but features of the system- because being too efficient can harm their profits.

• Review fromKirby M

  Date: 01/07/2023

  1 star
  These Reviews are Correct and it is intentional. That what ***** does, sad they do it to the people that made them their Money.

• Review fromNina M

  Date: 01/04/2023

  1 star
  We've been on the phone over four hours waiting for a representative. No one knows anything, phone gets cut off randomly. The submission and reimbursement process is a mess, again, NO ONE KNOWS ANYTHING, takes FOREVER (account previously managed by *******, submission and reimbursement process took less than two weeks in its entirety, quick responses, clear information on website, it was such a good experience in comparison), and is often INCORRECTLY denied. *************************** has managed to snooker too many good American companies into using this incompetent, dishonest company. They seriously need to be investigated for financial mismanagement and abandonment of their fiduciary duties.

• Review fromScarlet C

  Date: 12/30/2022

  1 star
  If I could give a half a star I would. I scarcely know where to begin, I am SO upset, but the bottom line is they completely mishandled my ******** through AT and T retirement. A T and T did their retirees a major disservice by switching to this company. I made a simple request to switch prescription drug providers because they jacked up the premium from $17 to $59 with no notification a year ago. I was told to change during open enrollment and when I took the required steps I found out the application for the new prescription company was somehow rejected ( and I was given no notification or reason, I had to call to find out ). Worse, the old prescription company was renewed against my wishes at even higher premium of $65. I called Alight to find out what happened and after being put on hold without notification they could provide no solution, even though I had a confirmation number and the name of the agent I worked with to make the change in October. They gave me a number for the new prescription provider to find out why the application was rejected, but it was only the agent for THAT company. Not just incompetent, but maliciously incompetent. They caused of hours of work and stress, and now Im stuck with a plan I dont want thatll cost a total of $600 more for the year. On TOP of the extra we paid this year. Needless to say we will change providers next year.