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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 126 Customer Reviews

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    Review Details

    • ron s

      Date: 06/06/2024

      I wish I could give them -5 starts. Like the other reviews - their website is impossible. The support people are incompetent. Dump them as soon as you can.And - once you leave an employer that uses them - you have the legal right to transfer your HSA funds to any other HSA company!

    • Susan B

      Date: 05/31/2024

      I am a former Medtronic employee. Alight manages the retirement accounts for Medtronic. I have been trying for almost 6 months to get my retirement HSA account funded with the money due from Medtronic. I have spoken with 6 different Alight representatives. Two have escalated the request for funds. Promises of updates and call backs from the employees are never fulfilled. You have to start over each time you call in and work your way through the prompts to get to a representative. As of May 31st, I have no resolution to the request for the funds that are due to me. Is anyone interested in taking legal action against Alight?

    • Kris V

      Date: 05/29/2024

      They will not tell you how to file a claim!!! I tried to use my card but it was denied so I paid out of pocket. I have tried for months to submit the receipts. I have called multiple times hoping to reach an agent that actually tries to resolve the issue, but haven't been able to reach anyone to help. They owe me $850+ for covered services and refuse to answer simple reimbursement questions. I'm leaving 1 Star because there's not a zero. At this point, I have been hung up on 3 times (oh I'm so sorry your call was dropped), but they never return the call or try to reach out in any way. I will be filing a BBB complaint, as well as a formal complaint with the insurance commissioner.

    • Matthew W

      Date: 05/28/2024

      Worst customer service I have experienced in years. Am not able to contact my employer portal due to a change in my phone number for verification. Employer was not able to help and suggested I try to contact Alight corporate office. 1st call - started to explain my issue, was interrupted to ask which employer, and was transferred without another word to the number I have been having trouble with. Called back, got another person who did the exact same thing - transferred me to the number I can't get through to. Called back again, by chance I got the same person on the phone. I started by asking "please don't transfer me, I cannot get through that number for (employer)Benefits that I get transferred to." She immediately raised her voice in a very angry tone that "this is the corporate office, you need to talk to the employer benefits center." To which I replied "Please don't raise your voice at me, I know that's who I need to talk to, I've been trying to contact them for over a week and haven't been able to get past..." at that point I was cut off and transferred to the same number again. As soon as I'm able to access my account I will be transferring all my assets out immediately, even if I have to drive to the office in person since I can't get through to anyone who gives a s**t on the phone or website. A company that employs people who act that unprofessionally doesn't get to play with my money, and I will be sure to let everyone I know about it also, and will be posting this review/complaint in as many places as I can find online!  

    • Matthew P

      Date: 04/11/2024

      They really deserve no star! This company is ridiculous. I got a new account somewhere else and requested my funds to be transferred to my new account three months and still they haven't transferred my funds. Every time I call customer service they keep giving me the run around about there system update and can't get information to my account tell me they call me back but no call back. No idea what they did with my funds can't pay my medical bills. Horrible company... Beware!     

    • Edward C

      Date: 04/10/2024

      Absolutely the worst company I have ever had to deal with. I had a transfer from a Lieght brokerage company to my 401(k) It has been 20 days that they have now held onto the funds. They basically had a significant amount of money that they are earning interest on, not me. One could argue that this company is fraudulent at least disingenuous and should be Held accountable for atrocious behavior.

    • Christine P

      Date: 04/10/2024

      Alight handles my mother's 401k/pension for ****. My parents passed away in an accident. My siblings and I are beneficiaries and have been working over 10 months to receive funds. Alight lost paperwork more times than I have fingers. They lost paperwork that I sent certified and have the receipt of who signed for it. My social security number and address went from being correct to incorrect. Then no one could speak with me because I was not able to verify my identity, even thought they had notarized paperwork with my correct social and address. 3 months have passed since they were supposed to directly deposit funds into my account. This time I was told that the account keeps erroring, which was said to be very rare, and will require special authorization for payment. I feel bad for **** employees, as this company maintains their retirements. I have never experienced such incompetence. I wouldn't let them manage an account for my dog!

    • Harry N

      Date: 04/09/2024

      This company is a total scam God help anyone who's unfortunately stuck using them they will refuse to let you cash in any of your benefits or receive the money you were entitled to receive they will just play games with you for months at a time hoping you eventually give up.    

    • Aileen C

      Date: 04/08/2024

      Simply awful!!! Have been calling several times to follow up on my mother's 1099-R tax form since February and to this day she has not yet received the tax form. Their systems are so outdated, they do not allow Users to access nor download their own tax forms and will not email them, but will make us call the bank - keeping us bouncing between them and bank. Who is responsible to provide this form at the end of the day?! I am beyond frustrated and disappointed by their service. Do not trust this company. They are taking advantage of a population who may not be as tech savvy. They do not deserve 1 star.

    • Lindsay D

      Date: 04/08/2024

      Exorbitantly high priced prorated health insurance so bad I went PT at my job to get rid of it. Canceling has taken months, while they still deduct from my paycheck. The company I work for has contacted them, I've contacted them, and keep getting promises its resolved. They give you the run around when you ask for documentation. The phone system is ridiculous and requires a pin (yes even to cancel services) and you're better off in chat so you can screenshot their lies.  

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