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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 126 Customer Reviews

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    Review Details

    • Bb T

      Date: 03/04/2024

      They literally are too lazy to search for 5 seconds on how to add required fields in the software they sold us. I found it myself since the people who "work" here don't work.  

    • Elden B

      Date: 03/01/2024

      Been second in line for representative call for over 40 minutes! What a joke of service.  

    • Jeremy P

      Date: 02/20/2024

      Nightmare! Worst company I ever dealt with! If you have want your money, don't do business with them.     

    • RONALD B

      Date: 02/07/2024

      Worst business I have ever dealt with period. The company I worked for 25 years sold it's benefits and this company handles them or owns them. I asked for the **************** plan description and Administrators then got a "Glossary of Terms" They opened complaint tickets and closed them without coming close to answering the question or providing the information. I've been fighting for months with this company and have gotten nothing of any worth. I even tried to enroll in the plan and was told I had to wait until the next month. I was just told today I have to wait another month. The customer support doesn't seem to have a clue. Web site *****. I even had a rooster crowing in the background while trying to set up my insurance. (didn't get it done, again) I'm exhausted just talking on the phone with them. If you have a choice then run from anything this company does. Unfortunately, I have no choice other than dealing with the severely incompetent people at this company. EXHAUSTED!  

    • Linda F

      Date: 02/06/2024

      I have had the worst time with this company. My benefits continue to be paused because they do not notify me of a dispute and trying to get them to solve any issues is worse than having a tooth pulled!! I DO NOT Recommend any company to utilize their services.  

    • Gary B

      Date: 02/06/2024

      I need a procedure , I have already had to cancel once and will probably have to again because this company goes out of their way to make things as difficult as possible. The incompetence demonstrated by this company is unsurpassed. It's almost like they loose stuff and drag their feet on purpose. They don't deserve one star.

    • Melissa M

      Date: 02/02/2024

      Would give this HSA custodian zero stars if I could!!! Horrible experiences time after time. First this company closed my HSA when I quit my employer. Um, hello HSAs are supposed to be owned by the employee and can be accessed even if you are no longer employed with the organization that was depositing your contributions and ONLY your contributions into this account. They then proceeded to tell me I couldn't transfer my money into my new HSA custodian as I needed to have my account transferred to a retail account. So after weeks of trying to get this sorted out with them, it finally got transferred. Now I'm waiting for them to transfer my funds to my new custodian, and every time I call, I get a different story from every rep I talk to. It's been a month now and I still haven't seen my funds be transferred to my new custodian. This company is an absolute joke! If your employer uses this HSA provider good luck, you will need it, as you will most likely get the "run around" too.

    • Stephanie D

      Date: 01/31/2024

      WORST EXPERIENCE EVER. Trying to rollover Aon 401K to Vanguard. The address provided by Aon for Vanguard in Alight's system is WRONG. (How is this possible?) Check is sent to Vanguard's wrong address and is not received by Vanguard. Now it's MY RESPONSIBILITY to (1) tell Aon/Alight Vanguard's correct address: (2) wait another week for Alight to confirm Vanguard's correct address (they already confirmed the wrong address, so this is obviously a nonsensical wait time keeping money at Alight).

    • Sandra S

      Date: 01/30/2024

      Alight is horrible! My premiums are deducted monthly from my checking account and have been for the last several years. That is the only thing I use my HRA for and it doesn't cover the entire amount and hasn't for several years. In May *********************************************************** for my premium & not my husbands. I waited until the next month just in case it was an error. The next month the same thing happened. I finally called & was transferred to 3 different people all telling me something different. Not one person listened & kept saying they had an audit done & maybe I was deleted by ************** would check & wait another month! *** called five more times and get transferred to as many as three other people. I have faxed them proof of our monthly premiums and copies of my premiums along with my bank statements showing the full amount being deducted each month & what they reimburse me each month. A no brainer right? Well, its Jan 30, ************************** $$$$. This company should NOT be handling HRA accounts! Can anyone help?    

    • Carol L

      Date: 01/25/2024

      I called alight twice to ask about a **** form they sent me. It was a simple question. Why was I sent the **** form? They hung up on me twice before I had hardly gotten the question out of my mouth I don't know how anyone can even deal with these people. I cant talk to anybody that has anything to say about anything.        

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