Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alight Solutions has 5 locations, listed below.

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  Alight Solutions

  Chicago, IL 60606-5707

• 

  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

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  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

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  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

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  Alight

  8770 New Trails Dr Spring, TX 77381

Review Details

• Review fromMaria A

  Date: 01/24/2024

  1 star
  This company is horrible! Ever since AON switched to them you can never get things done in a timely manner. Calls get dropped after waiting on hold or even during a conversation. All I wanted to do was add my Humana prescription plan to my monthly reimbursement and they totally screwed things up. They discontinued my Medical AARP ****************** and I had to call over and over to get that Jan. **** payment and they only reimbursed my Humana for Jan ****. They send you emails saying they received the necessary documentation then send you another one saying they didn't! This is my money and it shouldn't be that difficult to access it in the way I am requesting without hours and hours for over 2 weeks! Some reps are nice others could care less. If I knew how to switch to another company to handle my retiree spending account I would! They encourage you to do everything online but they make it so convoluted and if you are an older person and *******************, it's not easy at all. Also, when you call them you get asked to give your last 4 of SS, phone number and name at least 3 times! Then when you think you are speaking to the right rep, they say they have to switch you to blah, blah blah! Even their phone system ***** I hate this company with a passion!

• Review fromEdward S

  Date: 01/09/2024

  1 star
  This is the company that now handles ******* wife's *** and they are horrible. The *** of this company should be fired by letting the company run like this. We've had no problems with the previous company known as Pay Flex but this new company Alight Solutions, gives the *** account holders a difficult time when processing valid claims for ********************************* ***********. You cant get through to an agent or representative when you call. They keep you waiting for literally hours holding on the phone. This is crazy. They often deny claims or hassle you regardless of the required documentation you send them. Its never enough. It was like pulling teeth to get them to reimburse both myself and my wife just for our prescription eyewear! My wife worked 30 years for the former employer who funds each of our ***s annually and now since this new company took over for PayFlex , it seems we are being hassled to get reimbursed for what this benefit were both *********** and that my spouse worked very long and hard for us to earn. It isn't all that much in the grand scheme of things as far as medical care & costs but it helps offset at least some of our out of pocket expenses, especially, at the beginning of a new calendar year. I wish someone would make the *** of this company aware of what's going on with regards to the handling and processing of these benefits by this company's employees. Its impossible to get a supervisor or manger on the phone. I waited an hour and then hung up, and this was a call directly to their corporate office! This complaint, at the very least, has to be brought to the company's *** & board members. It might be the only way these issues might improve or change. If not, then I guess these concerns must be addressed by the former employer, **** of ***** and other government agencies that regulate *** and other retirement and employee benefits. The horrible reviews I've seen here about this company, speaks for themselves! ES

• Review fromMartin S

  Date: 01/03/2024

  1 star
  HORRID COMPANY!! A real PIECE OF S*** COMPANY!!!! Why do companies use this totally *************** that does NOTHING for anyone??UNITED AIRLINES.....YOU **** FOR USING THIS ******** COMPANY!!!ZERO STARS IF I COULD CHOOSE IT!!

• Review fromGeorge P

  Date: 01/02/2024

  1 star
  This business is a fraud. I am afraid that I will lose the money entrusted in them for my HSA. Call and wait on hold for three hours without a response. Furthermore, go on their website where they list no contact information, Also on their website, there is no way to transfer the fund from investment account to HSA base account. Smartchoice must be a con artist.   

• Review fromJeffrey S

  Date: 01/02/2024

  1 star
  We've never been so frustrated! ********** changed from Conduent to Alight to handle healthcare billing and it's been an absolute nightmare! Premiums went through the roof and we've called multiple times to get an explanation and no one can help us. They said they have no previous billing information to refer to and no one is available from Conduent to help us since Jan 1, ****. ********** has made a terrible decision to go with a company that has a D- score! We need to find out who we can talk to!! My husband is on disability and can't afford the new outrageous premium!!   

• Review fromDana K

  Date: 12/22/2023

  1 star
  Horrific company! They do nothing to help you as an employee. They're crooks out of *****.

• Review fromSree A

  Date: 12/12/2023

  1 star
  Totally pathetic website and mobile application. I am not sure why employers use this service unless there are some collusion with HR departments. Not sure if anyone is reading these low reviews and taking action, specifically the employers that want to put their employees interests ahead of their own. Dump them now and go other highly rated, less expensive services like HSA Bank

• Review fromBrandyann B

  Date: 12/11/2023

  1 star
  Switchboard operator transferred me instead of answering my general question in regards to if I can speak with someone there or if I have to go through my employer. I called back and she spoke over me and when I pointed it out she just transferred me again. Horrible service for the face of the company and there is no accountability.

• Review fromDavid S

  Date: 12/11/2023

  1 star
  Dec 4th I updated my email to transfer my remaining funds to buy glasses for Christmas well I guess by them updating my email it blocked my account from transfer of money so now day 7 the 10th of December still cant access my money after they told me on the phone changing my email wouldn't effect a thing nobody there can help me access my money its like they don't know what's going I need help.     

• Review frompat m

  Date: 12/07/2023

  1 star
  Horrific company. absolutely not one there has any idea had to accomplish anything you ask about. My account has been shut for 8 months (the site says "too many attempts" were made to access the account. (Meanwhile NO attempts were made to access the account. Their own fraud team told me that there is a software glitch that prevents many people from getting access to their accounts online or even to talking with a representative on the phone! The company couldn't care less that a person cannot get any access to their personal financial information. This would appear to be grounds for a lawsuit. Further they require that you call EVERY YEAR to give instructions for your RMDs (but they don't tell you this). If you don't give n ew instructions every year they send you a check (!) in the mail. This is not the 19th Century. The company is behind the times and incompetent is the best I can say about them.