Complaints

This profile includes complaints for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kemper Corporation

  200 E Randolph St Sutie 3300 Chicago, IL 60601-6436

  
• 

  Kemper Life

  1738 Elton Rd Ste 315 Silver Spring, MD 20903

  
• 

  Kemper Life

  23215 Commerce Park Ste 310 Beachwood, OH 44122

  
• 

  Kemper Life

  2000 Business Center Dr Ste 265 Savannah, GA 31405

  
• 

  Kemper Life

  1650 N Reynolds Rd Toledo, OH 43615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim 7/31/23 and my truck was sent to a body shop on 8/9/23 due to the lack of communication my truck is still in the shop as of 01/02/24 I've called the company about 20+ times and keep getting blocked or ignored everytime I call. Their refusal to pay on damage clearly caused by the accident just because it didn't look like it was caused by the accident without seeing it in person. ******************************* the supervisor on my claim has me being sent directly to his voicemail this is probably the worst company I've ever worked with and I'm at the point to file a lawsuit.

  

  Business Response

  Date: 01/11/2024

  Please see the attached response for file ********.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this car insurance on November 22, 2023. But then Kemper took a payment of $101.94 on December 5th. I got in touch with my local agent asking that this amount be refunded. She talked to Kemper who told her that the payment was paid after the month. She thinks this is ridiculous. If this was true that I would not have made a payment at the beginning of the policy...it would have been deferred until the next month. I would like this payment refunded to me.

  Customer Answer

  Date: 12/29/2023

  The last address I received something from Kemper was PO Box ******, ******, ** 75222-3687.   This has been another problem with this company. They are very hard to get a hold of. 

  

  Business Response

  Date: 01/05/2024

  Good afternoon,

  Please see our attached response for file 21068682.

  Please advise if further assistance is needed.

  Thanks,

  Regulatory Administration
  3760 River Run
  **********, ** *****
  ************
  ***************************************************************

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21068682
  
  I am rejecting this response because:
  This refund would have been for the rest of November. I want the December payment refunded which is $101. 
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 01/30/2024

  Good afternoon,

  Please see our attached response and supporting documents for file 21068682.

  Please advise if further assistance is needed.

  Thanks,

  Regulatory Administration
  3760 River Run
  **********, ** *****
  ************
  ***************************************************************

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 21068682
  
  I am rejecting this response because: I paid this premium monthly. After I cancelled this policy I should have not have been charged in December at all. Plus I should have had a refund for the end of the month of November. That would be $101.94 that should not have been taken out of my bank account all. And $29.20 for November. That totals $131.14. They only refunded me $86.77 and still owe me $44.37. 

   

  I am also complaining about not being able to talk to anyone at this company. There is no phone number or email where you can talk to them. The one number that I did reach told me that my policy number was not recognized. This absolutely makes no sense. I believe this company is fraudulent and it makes me wonder if I actually had insurance coverage at all. Thankfully I never had to put in a claim. I believe this company should be investigated. 

  
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 02/06/2024

  Good afternoon,

  Please see our attached response for file 21068682.

  Please advise if further assistance is needed.

  Thanks,

  Regulatory Administration
  3760 River Run
  **********, ** *****
  ************
  ***************************************************************

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21068682
  
  I am rejecting this response because:This company is ridiculous. They are completely wrong with their amounts . I do not want to waste my time talking to them at this point. I tried to find a phone number or email for Kemper right after I cancelled this policy. The number I called told me that my policy number could not be found. It's strange that I could not communicate with Kemper until after I sent complaints about them to BBB and the ** insurance commission. In conclusion I feel that I am not getting a proper refund but I do not think I will ever. I'd keep an eye on this company because I am still not sure they are a legit company. I am dissatisfied but I am through spending time on this company. You can close this case. Thank you for looking into this company! 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:12/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a claimant of a car accident where the at fault party was insured by kemper. They have not been responsive in providing the supplemental payment nor have been responsive in providing detailed instructions. They have violated many ********** insurance codes and have concealed information from me, which is illegal.

  

  Business Response

  Date: 01/08/2024

  Attached, please find the submitted response letter for this complaint.

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21045029
  
  I am rejecting this response because:

  I am filing a complaint as I made multiple attempts to repair my vehicle, or to inquire how to repair my vehicle at another shop, to which Kemper did not respond.

  I made a call to the adjustor, *****************************, on October 16th, October 20th, and on another unspecified date, adn was advised my complaint would be forwarded to the advisor, to which it never was. I never recieved a call back to inquire the process of taking the car to another shop, or inquire per the rentals. As my letter stated, I gave Infinity Auto until Decmeber 20, 2023 to respond, and even asked for all my responses to be via email, to which the company did not respect my wishes. I called the ***************** and was advised I would get a call back prior to December 20th, to which I never did. There was never a request for a supplemental payment because no one ever called me back rp provide more details about it, and the letter mailed to me (also in violation of CA Insurance code) does not provide a lot of detail on the process and what to do. HOW AM I SUPPOSED TO REQUEST A CLAIM IF I NEVER RECEIVED INSTRUCTIONS TO FILE A CLAIM??????????????? Please explain that.

  Again, this letter is already being forwarded to the ********** Department of Insurance. 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/19/2024

  Please see the attached response for file ********.

• Initial Complaint

  Date:12/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy in name of ********************* - brother of consumer I have been trying to get the money from the policy on my deceased brother. They are giving me the runaround, are ignoring me and not paying **** would like to receive the money from the policy on my deceased brother, *********************.

  

  Business Response

  Date: 12/27/2023

  We have emailed the Consumer and asked that they provide a policy number for the insured they are inquiring about. Thank you. 

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Oct 16, 2023 my vehicle was involved in an accident at *****************-45 in *******, **.-Police were called on scene and a police report was made.-Oct 23, 2023 we took our vehicle in for estimate of repairs to be paid by Kemper Auto Insurance. Repair costs came to $2,963.42.-Oct 27, 2023- We were sent a check for $1,587. ********************* has been the point of contact with ******************************* since the beginning so called her to see where the rest of the money is to repair our vehicle. ******************************* told my husband ***** that she had finished HER investigation and came to the conclusion we were 20% at fault because her client who hit us had her blinker on. -We have tried to contact *******************************, *********************************** and *********************** for weeks. We only leave messages on the managers lines and its always ******* who calls back. We told her we have nothing left to discuss and to have a manager call. We're still waiting. It's now been over 2 months and I'd like to get my car fixed.

  

  Business Response

  Date: 01/03/2024

  Attached, please find the submitted response letter for this complaint.

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21037713
  
  I am rejecting this response because: Kemper's statements are untrue and inaccurate.

   

  08JAN2024
  Regulatory Administration
  Better Business Bureau of ******* & Northern ********
  
  RE:BBB Case Number:21037713
  Complainant:***********************
  Claim Number:23123849974
  Policyholder:Vayalveedu Sathanath
  Policy Number:10096395301
  Underwriting Company:Infinity County Mutual Insurance Company, NAIC 13820
  
  Dear Regulatory Administration,
  This is in response to your statement sent on 03JAN2024 which responds to my complaint to the Better Business Bureau initially dated 21DEC2023. 
  I do not understand and I vehemently object to Kempers decision to stand by your liability determination over the settlement amount. My reasons and concerns are listed below.
  Kemper Insurance, your insured is not telling the truth about the incident. Specifically the clients statement about using a turn signal. My husband stated he did not see a turn signal because the truth is, your insured wasnt using one. Please see the Certified Copy of the Collision Report which details a diagram of the unsafe lane change citation issued to your insured by the responding police officers at the scene. The truth is, an officer of the law would not cite any citizen for an unsafe lane change if the person was indeed using a turn signal. In addition to the documented testimony and report of the police officers at the scene who stated that your insured was 100% at fault, Kempers calculated distance of your client being ...? into the lane when the collision occurred. is erroneous at best. 
  Kemper, your determination of liability implies my husband saw your clients turn signal and tried to get hit intentionally by your insured, regardless of the young children which were present in his vehicle at the time. Please review the facts of this case again and see for yourself the error in your implications. 
  Regarding the check that I received from Kemper Insurance for the amount of $1,587.00 - The preliminary estimate written by the repair shop on October 23, 2023 was for $2,963.42. Please see the documented cost on page 4 of the estimate that you, Kemper Insurance, scheduled for me at the ***************************************************************************. Nowhere in the printed estimate is there any cost for example parts, paint, labor or etc that quotes $1,983.50. Where did this dollar amount come from? Im not sure if the price you quoted in your rebuttal is simply inaccurate or blatantly dishonest. 
  Please be advised, Kempers aforementioned preliminary check is a fraction of what your company is liable to provide for this incident. Once I choose a shop for repairs, I am demanding the full amount of the estimate be made previously available by check for my use as I deem what repairs are appropriate; not Kemper. I have already been waiting 84 days for my vehicle to be repaired. This vehicle is a daily driver for our family of five children. 
  I wish I could trust that the information in your letter was thoroughly reviewed, but it seems as though facts and evidence were not considered in your decision making process. I refuse to accept anything less than your insured clients 100% liability and a check for the full amount of $2,963.42.
  Respectfully submitted,
  ***********************
  ************
  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/17/2024

  Attached, please find the submitted response letter for this complaint.

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21037713
  
  I am rejecting this response because Kemper is unwilling to accept that their client is 100% at fault for the incident.
  
  Sincerely,
  
  ***********************

  24JAN****
  RE:BBB Case Number:21037713
  Complainant:***********************
  Claim Number:***********
  Policyholder:Vayalveedu Sathanath
  Policy Number:10096395301
  Underwriting Company:Infinity County Mutual Insurance Company, NAIC 13820
  
  All Concerned,
  This is in response to your letter dated January 17 **** regarding my rejection of your response to claim #***********.
  Please be advised, I spoke to ********************* at *************************************************************, and he provided me a copy of the estimate, revised by Kemper after his initial inspection of my vehicle. In your latest response letter, you stated the fender on my vehicle was to be replaced rather than being repaired, which is not true. On page 5 of Kempers own revised estimate, the document clearly states the order for replacement was deleted and the order for repair was added. 
  Additionally, I understand the order in the estimate for a replacement door was revised due to a more cost effective (but recycled) door being found. I am rejecting this option as a recycled door would not guarantee an accurate fit for my vehicle and I need a new OEM door installed to avoid further issues with water entering my vehicle. 
  Finally, the fact that the testimony of Kemper and their insured keeps changing as far as recollection of events proves your clients dishonesty and calls into question the integrity of Kempers decision to ignore the testimony of my husband as the victim of a crash as well as the law enforcement officers at the crash scene. My husband has now been accused by Kemper and their insured client of inattention, speeding up to prevent your clients lane change, and intentionally being struck by a vehicle that was 1/3 into the lane when the collision occurred. Kempers claim is that their client used a turn signal, but the responding officers did not document that in the insureds testimony when they issued Kempers client a citation for an unsafe lane change. I am forced to presume your client had accurately admitted 100% guilt at the crash scene and later changed their testimony to Kemper for dishonest intentions.
  Bottom line up front is that Kemper and their insured client are changing facts, providing inaccurate reports on collision documents, and being dishonest. My husbands testimony has never changed throughout this fiasco of determining fault for this collision. I say again, that I demand Kemper accept the pre-determined cost of the original estimate of $2,963.42 from ************************************************************* and pay for 100% of the damages caused to my vehicle by the inattention and irresponsible neglect of their client. 
  Take a look again at the certified police report because the evidence is clear. Kempers client admitted 100% at fault on scene and received a citation. It is unfathomable to me that we have to go through this complaint. Just do the right thing, Kemper.
  Respectfully submitted,
  ***********************
  ************
  
  

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/23, I called Kemper and told them that I sold one of my vehicles and needed to remove it from the policy. At that time, the lady transferred me to another agent to assist who told me she would remove the vehicle and that this would be updated in the system. She said that the diffrence would be about $150 in credit. I asked for the updated declaration. She told me that it would update in the system and that she herself couldn't send it to me.The following day I called again and another lady answered and she told me that it takes 24 hours for it to update.Since I had already opened a policy with Geico for my Tesla because I wasn't able to open an account with ******************** since they are not available on the weekends, I decided to check if I would save adding our other vehicle to the Geico policy and I saw that the rates were better. I would save $100 a month using them, I called Kemper back to cancel. When I called them back, they said that they could not cancel it and gave me another number to call. I called and left multiple messages on that number. The agent for that number contacted me back and said he does not handle my policy and to contact Kemper. I contacted Kemper via email and they told me to reach out to another number and so on. This went on via phone and emails and no one is claiming to be my insurance agnet and cannot help me to cancel my insurance.Finally, I called the last number they gave me and once again another individual on the phone tried to provide me with the same numbers that I have already been given all day. His last option was to tell me to create a letter and sign it and submit it (via email and fax) along with the declaration page of my new insurance. I went through an entire day of calling, emailing and stressed. I'm at the point where this company is a scam. If they sold my insurance to another, why wasn't I advised of it and given the proper contact info?

  

  Business Response

  Date: 01/03/2024

  Attached, please find the submitted response letter for this complaint.

  Customer Answer

  Date: 01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/19/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In **** I bought a $10,000 life insurance policy. We pay $90 monthly for the policy. The policy was paid off in 2021. I was sent a letter that states that I&#**;m in good standing and I do not owe anything. I just received a bill in the mail $5717.46. There was one month I did not did not have the money to pay it. I was told that they would add the payment to the back end of the policy. When I called about the $5717.46 they told me that this was the interest for the missed payment that they are calling a loan. I called and requested to surrender my policy and to be paid out my money. I was sent paper work that I needed to approve for the pay out and the amount I was getting back was $608.66. I&#**;ve paid on this $10000 policy for 25 years and they will not honor the policy and only send me $608.66. We were not aware that this was a loan that grew interest. We were under the assumption that the payment would be on the back end.

  

  Business Response

  Date: 01/03/2024

  Please see the attached which was emailed to you on 12/27/2023.  Thank you.

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just informed via mail and email after the company failed to inform me that they have either discontinued Auto Insurance or switched to a quarterly payment model. I have auto pay so I was expecting money to come out of my account which usually comes out even after renewal. So I call them after getting a letter and email of cancellation, so dumbfounded, I call and they expected me to pay 3 times what I had been paying to continue to cover my car or double my normal premium to exit. I explained I was not informed of the change or I would've switched insurances. I asked to speak to someone who could help and she just said nobody can change this bill. They claimed on the phone that they sent notification but failed to email or call me and said it wasn't their job to tell me they changed my plan. So up until the previous month you took payment through autopay, the month you switched you didn't take payment automatically and cancelled my policy? I wouldn't mind paying my normal rate for the final month to exit the policy but I don't feel I should have to pay nearly double because they never told me about the change. How do you send me an email about cancellation but it's not your job to inform clients of a major changes in payment plans?

  

  Business Response

  Date: 12/20/2023

  Attached, please find the submitted response for this complaint.

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20999920
  
  I am rejecting this response because: The claim of them sending a letter is false, yes my policy ended at that date but instead of calling or emailing when they didn't get a response for said letter why charge me for renewal but never took funds from my account like they always have during renewal followed by a letter detailing how much it would cost me? Again had I received said letter stating these changes or if they took the time to contact me I would have went elsewhere as I have explained to them over the phone. I had to ****** this issue to find out they have done this to other people expecting them to come up with 3 months upfront without notification. They have left the personal auto and home insurance business, so how could they charge me for something they don't offer and even if by curtiousy why double the amount for 1 month?
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/02/2024

  Please see the attached follow-up response for file ********.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09-29-2023, reported a home owners insurance claim due to flooding/roof leak caused by a storm. Telephonically contacted by two different Kemper insurance adjusters in November to come and inspect the roof. One gentleman came on Friday Nov 17th and inspected the roof. A second gentleman called to schedule a roof inspection on Saturday, Nov 18th his name is *************************** and he was confused that someone else had already come to inspect the roof. He did not inspect the roof but he did take the interior measurements of the affected areas in my home.There after **************** advised that ******************************* is the adjuster of this claim and was on vacation, so it was not being worked on. I have attempted to email and follow up telephonically with various Kemper personnel since September to obtain the status of this claim. Emails are not returned, Phone messages are never returned. My home has sustained significant damage since September, as every time it rains, the roof leaks. Kemper is quick to take my monthly premium every month, but when it comes time to pay for damages that the insurance is legally bound to cover, they have failed. Kemper has been negligent on this claim and have provided zero customer support or resources for resolution.

  

  Business Response

  Date: 12/26/2023

  Please see the attached response and related document. 

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hit by a driver that is insured by Kemper on November 5 2023. The driver was speeding and driving recklessly and cutting me off several times. He went as far as to drive on the No lane side when I was at the stoplight. To pass me.. when I arrived at the ****** parking lot, I went ahead and turned into the lane and to avoid all the lines at the gas station, and come around the other entrance. When I did that the specific driver decided to speed up and he hit my door damaging it very bad. The driver apologized to me and was very apologetic and he exchanged insurance with me, he admitted fault and told me he was very sorry because he was late to work. Fast-forward now Kemper says that they cannot reach him but interestingly, he is responding to me.. when they took my statement, they specifically said he has coverage and not to worry. But now they are saying they want to close the case because they cant reach him.. I will not stop until this gets settled entirely, and they compensate my insurance for this issue. The adjuster is ********************** I never received any update regarding the case. I only kept receiving letters that they are investigating. And when I reached out to ******** to find out, what is the update she said that they went ahead and closed it because they cant get a hold of him. This is a huge for me and I will not settle for this.

  

  Business Response

  Date: 12/19/2023

  Please see the attached response for file ********.